Upload
anuj-albert
View
226
Download
0
Embed Size (px)
Citation preview
8/11/2019 Memo letter writing.pptx
1/26
Padmashree Radhaswamy
8/11/2019 Memo letter writing.pptx
2/26
8/11/2019 Memo letter writing.pptx
3/26
Memos
Brief printed docs
Routine exchange of info
Writer and recipient same org so share samevalues and goalsimpact on content
Unsealed envelopes
Changing scenario
8/11/2019 Memo letter writing.pptx
4/26
Pre printed memo form
To
Dept
Date
Subject
From
Telephone
For your
Approval Information Comments
8/11/2019 Memo letter writing.pptx
5/26
Memo uses
Make a formal impression
When legally required to provide info
To stand out from the flood of electronicmessages
To create a permanent unchangeable record
Cant be forwarded
8/11/2019 Memo letter writing.pptx
6/26
Things to remember
Addressessee distribution list, see below
list, alphabetical order, All sales reps,
production groups
Courtesy titles
Subject line
Body Second page
Writers initials
8/11/2019 Memo letter writing.pptx
7/26
Types of Memos
Directive
Response to an inquiry
Trip report Field/lab report.
8/11/2019 Memo letter writing.pptx
8/26
Letter
1. It is formal communication inwriting.
2. It must have a heading with
name and address of thecompany.
3. It must have inside address.
4. It includes salutation.
5. The body / text of the letter
starts with a formal sentence.6. The body ends with a formal
closing sentence.
7. Complimentary close is animportant part of the letter.
8. Compared with the memo ittakes more times to write.
Memo
1. It is informal communication inwriting.
2. It may or may not include name
and address of the company asa heading.
3. Here, inside address is ignored.
4. Salutation is not needed.
5. The memo does not carry any
formal sentence as an opening.It starts right away with themain idea.
6. No formal closing sentence isrequired. It stops right at the
completion of the idea.7. Complimentary close is notneeded.
8. It is a time saving device.
8/11/2019 Memo letter writing.pptx
9/26
8/11/2019 Memo letter writing.pptx
10/26
8/11/2019 Memo letter writing.pptx
11/26
8/11/2019 Memo letter writing.pptx
12/26
Letter Writing
Write them right
8/11/2019 Memo letter writing.pptx
13/26
Types of letters
Negative messages
Positive messages
Neutral messages
8/11/2019 Memo letter writing.pptx
14/26
Negative messages
Negative messages is a fact of business life. Readers not happy to receive the No news.
Readers unable to accomplish goals
No! you will not get your loan No! you arent being hired
No! I cant help you
No now isnt a No forever.
8/11/2019 Memo letter writing.pptx
15/26
8/11/2019 Memo letter writing.pptx
16/26
Examples
The enclosed statement
is wrong
I regret
misunderstanding
Employees cannot park
in the customer parkinglot
Please recheck the
enclosed statement
I will do my best to be
more clear from nowon.
Employees should park
in the employee parking
lot.
8/11/2019 Memo letter writing.pptx
17/26
Types of Negative messages
Direct approach
In direct approach
8/11/2019 Memo letter writing.pptx
18/26
Indirect approach
Agreementwe are aware of the challenges in thisindustry
Cooperationwe are here to help you in always thatwe can
Appreciationwe appreciate your interest.
Fairnesswe have been doing our best to fasten
Goodnews
Praise Resale
Understanding
8/11/2019 Memo letter writing.pptx
19/26
8/11/2019 Memo letter writing.pptx
20/26
8/11/2019 Memo letter writing.pptx
21/26
8/11/2019 Memo letter writing.pptx
22/26
8/11/2019 Memo letter writing.pptx
23/26
8/11/2019 Memo letter writing.pptx
24/26
8/11/2019 Memo letter writing.pptx
25/26
8/11/2019 Memo letter writing.pptx
26/26