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8/10/2019 MELJUN CORTES System Types
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2.2 2003 by Prentice Hall
Essentials of Management Information Systems
Major Types of Systems
Executive Support Systems (ESS)
Decision Support Systems (DSS)
Management Information Systems (MIS)
Transaction Processing Systems (TPS)
KEY SYSTEM APPLICATIONS IN THE ORGANIZATION
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Essentials of Management Information Systems
Figure 2-17
Enterprise Systems
INTEGRATING FUNCTIONS AND BUSINESS PROCESSES
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Business processes
Manner in which work is organized, coordinated, and focusedto produce a valuable product or service
Concrete work flows of material, information, andknowledgesets of activities
Unique ways to coordinate work,
information, and knowledge
Ways in which management chooses
to coordinate work
Essentials of Management Information Systems
Business Processes and Information Systems
INTEGRATING FUNCTIONS AND BUSINESS PROCESSES
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Essentials of Management Information Systems
Figure 2-16
Traditional View of the Systems
INTEGRATING FUNCTIONS AND BUSINESS PROCESSES
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Essentials of Management Information Systems
KEY SYSTEM APPLICATIONS IN THE ORGANIZATION
Transaction Processing Systems (TPS):
Basic business systems that serve theoperational level
A computerized system that performs and
records the daily routine transactions
necessary to the conduct of the business
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Essentials of Management Information Systems
Types of TPS Systems
Figure 2-4
KEY SYSTEM APPLICATIONS IN THE ORGANIZATION
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Major functions of systems:
Budgeting, general ledger, billing, cost accounting
Major application systems:
General ledger, accounts receivable, accounts payable,
budgeting, funds management systems
Essentials of Management Information Systems
Financing and Accounting Systems
SYSTEMS FROM A FUNCTIONAL PERSPECTIVE
Sales and Marketing Systems
Major functions of systems:
Sales management, market research, promotion, pricing,new products
Major application systems:
Sales order info system, market research system, pricing
system
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Major functions of systems:
Scheduling, purchasing, shipping, receiving, engineering,operations
Major application systems:
Materials resource planning systems, purchase ordercontrol systems, engineering systems, quality controlsystems
Essentials of Management Information Systems
Manufacturing and Production Systems
SYSTEMS FROM A FUNCTIONAL PERSPECTIVE
Human Resource Systems
Major functions of systems:
Personnel records, benefits, compensation, labor relations,
training
Major application systems:
Payroll, employee records, benefit systems, career path
systems, personnel training systems
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Essentials of Management Information Systems
Figure 2-11
Human Resource Systems
SYSTEMS FROM A FUNCTIONAL PERSPECTIVE
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Essentials of Management Information Systems
Payroll TPS
Figure 2-3
KEY SYSTEM APPLICATIONS IN THE ORGANIZATION
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System Example: Payroll System (TPS)
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Essentials of Management Information Systems
Overview of Inventory Systems
Figure 2-10
SYSTEMS FROM A FUNCTIONAL PERSPECTIVE
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Management Information System (MIS)
An MIS provides managers with information and
support for effective decision making, and
provides feedback on daily operations.
MIS provides information to the users in the form
of reports
Output, or reports, are usually generated through
accumulation of transaction processing data.
MIS is an integrated collection of subsystems,
which are typically organized along functional
lines within an organization.
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Management Information System (MIS):
Management level
Inputs:High volume data
Processing:Simple models
Outputs:Summary reports
Users:Middle managers
Example: Annual budgeting
Essentials of Management Information Systems
KEY SYSTEM APPLICATIONS IN THE ORGANIZATION
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Structured and semi-structured decisions
Report control oriented
Past and present data
Internal orientation
Lengthy design process
Essentials of Management Information Systems
KEY SYSTEM APPLICATIONS IN THE ORGANIZATION
Management Information System (MIS)
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Essentials of Management Information Systems
Figure 2-5
KEY SYSTEM APPLICATIONS IN THE ORGANIZATION
Management Information System (MIS)
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System Architecture: Management
Information System
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Management Information System
Scheduled reports
Key-indicator reports
Exception reports
Ad hoc (demand) reports
Drill-down reports
Creates reports managers can use
to make routine business decisions
MIS
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Scheduled
ReportsProduced
periodically,
or on a
schedule
(daily,weekly,
monthly).
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Key-Indicator ReportSummarizes the previous days critical activities
and typically available at the beginning of each
day.
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Demand
ReportGives certain
information at
a managers
request.
Exception
ReportAutomatically
produced when a
situation is
unusual or
requires
management
action.
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Drill Down
ReportsProvide detailed
data about a
situation.
E i l f M I f i S
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Essentials of Management Information Systems
Decision Support System (DSS):
Management level
Inputs:Low volume data
Processing: Interactive
Outputs:Decision analysis
Users:Professionals, staff
Example: Contract cost analysis
KEY SYSTEM APPLICATIONS IN THE ORGANIZATION
E ti l f M t I f ti S t
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Essentials of Management Information Systems
Figure 2-7
KEY SYSTEM APPLICATIONS IN THE ORGANIZATION
Decision Support System (DSS)
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Four Types of Models
E ti l f M t I f ti S t
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Essentials of Management Information Systems
Figure 2-6
KEY SYSTEM APPLICATIONS IN THE ORGANIZATION
Decision Support System (DSS)
E ti l f M t I f ti S t
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Essentials of Management Information Systems
Top level management
Designed to the individual
Ties CEO to all levels
Very expensive to keep up
Extensive support staff
KEY SYSTEM APPLICATIONS IN THE ORGANIZATION
Executive support system (ESS)
Essentials of Management Information S stems
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Essentials of Management Information Systems
Executive Support System (ESS):
Strategic level
Inputs:Aggregate data
Processing:Interactive
Outputs:Projections
Users:Senior managers
Example: 5-year operating plan
KEY SYSTEM APPLICATIONS IN THE ORGANIZATION
Essentials of Management Information Systems
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Essentials of Management Information Systems
KEY SYSTEM APPLICATIONS IN THE ORGANIZATION
Executive Support System (ESS)
Fi ure 2-8
Essentials of Management Information Systems
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Essentials of Management Information Systems
INTEGRATING FUNCTIONS AND BUSINESS PROCESSES
Cross-Functional Business Processes
Transcend boundary between sales,
marketing, manufacturing, and researchand development
Group employees from different functional
specialties to a complete piece of work
Example: Order Fulfillment Process
Business Processes and Information Systems
Essentials of Management Information Systems
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Essentials of Management Information Systems
Figure 2-12
The Order Fulfillment Process
INTEGRATING FUNCTIONS AND BUSINESS PROCESSES
Essentials of Management Information Systems
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Essentials of Management Information Systems
Types of Information Systems
Figure 2-1
KEY SYSTEM APPLICATIONS IN THE ORGANIZATION
Essentials of Management Information Systems
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Essentials of Management Information Systems
TYPES OF INFORMATION SYSTEMS
Figure 2-2
Essentials of Management Information Systems
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Essentials of Management Information Systems
INTERRELATIONSHIPS AMONG SYSTEMS
Figure 2-9
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Essentials of Management Information Systems
Business Processes and Information Systems
INTEGRATING FUNCTIONS AND BUSINESS PROCESSES
Information systems help organizations
Achieve great efficiencies by automating
parts of processes
Rethink and streamline processes
Essentials of Management Information Systems
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Essentials of Management Information Systems
SYSTEM DESCRIPTION ORGANIZATIONAL LEVEL
TRAINING & DEVELOPMENT TRACK TRAINING, SKILLS, APPRAISALS OPERATIONAL
CAREER PATHING DESIGN EMPLOYEE CAREER PATHS KNOWLEDGE
COMPENSATION ANALYSIS MONITOR WAGES, SALARIES, BENEFITS MANAGEMENT
HUMAN RESOURCES PLANNING PLAN LONG-TERM LABOR FORCE NEEDS STRATEGIC
Human Resource Systems
SYSTEMS FROM A FUNCTIONAL PERSPECTIVE
Essentials of Management Information Systems
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Finance and accounting:Paying creditors, creating
financial statements, managing cash accounts
Human Resources:Hiring employees, evaluating
performance, enrolling employees in benefits plans
Manufacturing and production:Assembling product,
checking quality, producing bills of materials
Sales and marketing:Identifying customers, creating
customer awareness, selling
Essentials of Management Information Systems
Examples of Business Processes
INTEGRATING FUNCTIONS AND BUSINESS PROCESSES