1 | M e l i s s a H a n s e n R e s u m e

7856 W. Mansfield Pkwy. Lakewood, CO 80235 Phone: 720-320-7679 powderskigirl@gmail.com

MELISSA C. HANSEN

Objective

To obtain a position with a reputable company where I can utilize my skills and experience while growing

with the company and aspiring to achieve success within the company. I am looking for a position where I

can utilize my extensive skills in insurance account management. I hope to be part of a company where

employees are shown support in not only their professional endeavors, but their personal endeavors as well.

I believe I would be an asset to any company looking for someone with a positive, friendly attitude and

someone who is willing to work hard, be loyal and is committed to achieving success for the company and

myself.

Professional Experience

COWEST INSURANCE ASSOCIATES, LLC (HAYES & COMPANY, LLC)

– DENVER, CO

2013 TO CURRENT

CSR/Account Manager – Commercial Insurance, New Business Accounts

General Account Manager duties; including customer service via phone, fax and/or email, taking client

applications, quoting and rating, policy care, premium financing, loss runs, BOR’s and certificates

Understand current market trends and evaluate carrier underwriting guidelines to ensure best practice

for new policy placement

Evaluate clients to ensure they are an appropriate fit for agency’s new business plan

Work directly with Producer on all new business opportunities; taking them from prospect to client

Assist Producer/Agent/Owner in developing new business opportunities and prospects

Develop marketing material for new client prospecting

Setup tracking for agency commissions; maintain agency production reports on a monthly basis

Maintain hard-copy files and electronic files using AMS 360

Written and oral communication with clients, property and casualty insurance carriers, wholesale brokers

and underwriters in the Denver area and nationally

Requires strong ability to multi-task; set and make own deadlines, move easily between tasks and

answer both emails and phone calls within a short turnaround time

Face to face meetings with clients and carriers at all levels; both onsite and offsite

MADISON BATES INSURANCE, INC. – DENVER, CO 2011 TO 2011

CSR/Account Manager – Commercial Insurance Small Business Accounts

Worked on book of business to manage; over 600 small business insurance accounts followed from

quote to policy expiration. Dealt with all types of property and casualty insurance; generally on a small

scale

General Account Manager duties; including customer service via phone, fax and/or email, assisting

Producers, taking client applications, obtaining loss runs, processing BOR’s, quoting and rating, policy

care, premium financing, certificates and policy audits

Maintained T-files and electronic files using Applied/TAM, performed audits and quality control

Written and oral communication with clients, property and casualty insurance carriers, brokers and

underwriters in the Denver area

Required strong ability to multi-task; set and make own deadlines, move easily between tasks and

answer both emails and phone calls within a short turnaround time

Face to face meetings with clients and carriers; both onsite and offsite

2 | M e l i s s a H a n s e n R e s u m e

DENVER SERIES OF LOCKTON COMPANIES, LLC – DENVER, CO 2006 to 2011

CSR/Account Administrator – Real Estate Department (Commercial Insurance Department)

Customer service representative as part of a team assigned to a book of large commercial insurance

clients; primarily real estate clients whose insurance portfolios carried premiums of $5M+ (average client

had 10,000 plus commercial real estate units worth $2B or more)

Assisted in renewal process which included ordering loss information, preparing loss histories and

evaluations, premium summaries and analysis of prior year client data pertaining to policies.

Prepared and filed Surplus Lines tax filings and handled foreign market policies

Maintained extensive filing systems, insurance agency management information, and spreadsheets

containing sensitive data belonging to both customers and the company. Performed audits and quality

control. Assisted in preparation of client presentation materials; using PowerPoint, Excel and Word

Worked with experience modifications and all types of insurance products; including foreign and excess

insurance markets

Prepared insurance certificates, insurance binders, reconciled and issued billings, completed policy

checks and prepared client manuals. Requested policy change endorsements and verified for accuracy

Assisted in new business process as requested

Face to face meetings with clients and carriers; both onsite and offsite

LAKESHORE STAFFING – DENVER, CO 2005 to 2006

Administrative/Client Service Assistant – Temporary

Temporary work for employment services agency

CH2M Hill; HR Generalist position (11/2005 – 1/2006)

Denver Series of Lockton Companies LLC; Account Assistant for the Commercial Insurance

Department/Real Estate Department (1/2006 – 4/2006)

CIBER, INC. – DENVER, CO 2001 to 2005

Account Coordinator – Ciber Associates, Inc.

IT Staffing for National Accounts; client liaison and relationship manager

Managed 50 small accounts and maintained relationships and accounts through 20 branch offices

Inside recruiting and candidate submissions to clients

Operations; assisted in managing quality assurance policies and procedures on both a local and national

basis

Business development; quarterly reporting and newsletters

Web Page Administration using Microsoft SharePoint

Contract negotiation and management

Sales and customer service support for IT contracts with IBM, Verizon and WorldCom accounts

Corporate traveling trainer

Education

2004 – 2006

Regis University, School of Professional Studies – Denver, CO (Communications and General Studies)

1995 – 1996

University of Wisconsin – Stout, Menomonie, WI (Retail Merchandising and Management)

1992 – 1995

John Marshal Senior High School – Rochester, MN (Diploma, 3.0 GPA)

3 | M e l i s s a H a n s e n R e s u m e

Special Skills, Licenses and Other Affiliations

Active Colorado Resident Insurance Producer License (#373065), Property and Casualty Insurance

Selected by Travelers Insurance as a member of the Agent Round-Table Group

Have developed strong relationships with contacts at most major Admitted Carriers as well as Wholesale

brokerages that offer access to Non-Admitted Markets

Experience marketing and placing all lines of Commercial Coverage, including specialty lines

Detail oriented and able to find quick, efficient solutions to problems that may arise

Over 15 years of experience working in Customer Service roles for various industries, working with

Senior and Executive level personnel through written and verbal communication, as well as in person

meetings

Computer savvy; extensive experience (advanced user) with Microsoft Office Suite, Microsoft SharePoint,

Dropbox, social media platforms, multiple insurance carrier quoting systems and other web based

applications

Extensive experience working with Agency Management systems (AMS 360, Applied/TAM, Nexsure)

Able to adapt and learn quickly in a fast paced environment

Excellent written and verbal communication skills, word processing skills and grammar skills

Able to quickly develop relationships and retain clients year to year

Dependable, loyal and dedicated employee who strives to provide the utmost in customer service to

both internal and external clients

Able to work individually without direct supervision and able to work within a team structure

Alumni Member – Delta Zeta International Sorority

Benevolence Committee Member – Denver Series of Lockton Companies LLC (2007 and 2010)

REFERENCES AVAILABLE UPON REQUEST