Meet Your New Technology Department in a 1:1 Environment

Meet Your New Technology Department in a 1:1 Environment

Speakers TodayEd Snow -Technology Supervisor● Our Story● Change

○ Self evaluation○ Picking a device○ Funding○ Human infrastructure

● Summary

Speakers TodayNeil Lubke - Network Engineer● Change

○ Infrastructure○ Staff and student data○ Partnering

Speakers TodayKarl Senger - Systems Engineer● Change

○ Device Management○ Milton’s Solution

Speakers Today

Christina Rupnow - Operations Support Specialist ● Change

○ Device Tracking○ Device Insurance and repair○ Flexibility and change in her role

Special GuestTim Schigur - District Administrator ● Running our back channel● Participating in Q&A

Questions at the end

Back channel https://todaysmeet.com/MiltonMagic

Deliverables

Today’s Format

Our Story

Who We Were June 2013

Managed over 12,000 accounts

Managed over 30 servers

Managed over 12 different operating systems

Supported over 12 different hardware footprints

One technology support person per 1000 users

No 3rd party technical supportLittle to no back up

100 Meg bandwidth

Non commercial grade Wireless Infrastructure

Fiber to every closet, but 10 year old 10/100 switches


End Result

Frustrated Students

Frustrated Staff


Who We Are: Now September 2014

Streamlining account management

Manage over 25 virtual servers

Manage only 4 different operating systems

Down to 6 different hardware footprints

One technology support person per 300 users

Professional partnerships with Cisco and Apple

Redundant and disaster ready

500 Meg bandwidth

Cisco commercial grade Wireless Infrastructure

Gig switches district wide

Who Are We Now? September 2014

800 iPad 2’s: Grades K-2

1800 iPad Airs: Grades 3-8

1000 11” Macbook Airs: Grades 9-12

And280 13” Macbook Airs: Teachers


How did we go from HERE to THERE in just over one year?


CHANGE


Courage

Communication

Commitment

Key Points Of 1:1 Change

Sustainable, Truthful, Funding

Infrastructure

Systems Management

Human Infrastructure

Flexibility


Picking Your Device...Vision

Self Evaluation

Self Evaluation

Courage:


Challenges you to ask, “Is there a better way?”

FREEING!

How did you pick your device?

There is no PERFECT device

Do your research

Make sure it is MANAGEABLE and SUSTAINABLE

DON’T LOOK BACK!

Make sure it fits YOUR needs


Have a VISION

Have the COURAGE to not make $ an issue

Sustainable Truthful Funding


If we want a enterprise level 1:1 network

HONESTY

Sustainable Funding

Leasing

The Milton Solution

An option to refresh our aging fleet

Gave us a singular platform

Allows us to keep our fleet up to date


Sustainable Truthful Funding


Lease = $630,000 year

Ask what is lost

Not having equipment when needed

Ask what is gained

Milton tested 1000 students at once (Star Math and Reading)

We are Badger testing ready

Our classrooms can remain open 24/7

Don’t just ask what it costs

HUMAN INFRASTRU

CTURE

Human Infrastructure

Technology is not a substitute for good instruction

Human InfrastructureGet the equipment to staff in advance

Access to Professional Development opportunities

Access to technology support

Access to self support options

Set obtainable goals

Provide the proper tools

Milton’s Human InfrastructureTECHNOLOGY VISION TEAM

Technology Supervisor

Director of Curriculum

Technology Integrators

LMC Lead

Technology Team

LMC Staff, Assistive Technology, Teachers, Principals

iGuide Team

Teachers: Go Getter, Trend Setter, (Vanguard)


iCadet (Students)

Access to supportOnline training...Available 24/7

Mobile tech...each building receives a site visit each week

Technology Integrators... In the field

Ed Camp

Playdates

iGuides… Self Support

Dedicated PD


Technology Team Then and Now

Technology SupervisorDepartment SecretaryLevel 3: Jack of all tradesLevel 2: Jack of all tradesLevel 1: Jack of all trades

Technology SupervisorOperations SpecialistLevel 3: Network EngineerLevel 3: Systems EngineerLevel 2: Systems SupportLevel 1: Help Desk

Student Intern

iCadets


TEAM INFRASTRUCTURE

The person is more important than the skill set!

Everyone: MUST consider themselves Educators

Weekly meeting / Cross training

PD for the team

Inclusion of Integrators and LMC lead / Guest stars

A POSITIVE environment to work in


iCadets


Network Infrastructure

Neil LubkeNetwork Engineer

Switches


Wireless


Servers

Servers


User Data


Policies & Procedures


Vendor Partnership

SYSTEMS MANAGEMENT

Karl SengerSystems Engineer

Managing the “Unmanageable”Early Tools: ARD and DeployStudio

Apple Remote Desktop● Remote Control/Observe● Send Unix Command● No .pkg .dmg out of the box● Would you turn the lab on?

DeployStudio● Image Creation

○ End of Summer● Image Deployment

○ Workflow based● Instantly “Out of Date”

Managing the “Unmanageable”Early Tools: ARD and DeployStudio

● OS versions from 10.5.8 to 10.8.5

● Images

o Monolithic and outdated

● How many devices do we have and where are they?

● These tools could only get us so far…


The Golden Triangle: In the past...

Managing the “Unmanageable”

Issues:● Inconsistent Logins● Server Issues● Binding/Unbinding● Managed User Accounts

not Syncing

Staff and students were frustrated and losing faith.


Apple Configurator: The tool we had?

Issues:● Creating Apple ID’s and Passwords

○ Must hide password from students● Installing Apps

○ Time consuming● Passcode Lockouts

○ No management system to unlock● Apple ID Activation Lock

○ No wireless supervision


Device Management:

Casper Suite Includes:Admin

Imaging

Remote

Recon

Composer

iOS - VPP DEP Integration

Self Service

Resolved


Apple Deployment Program

“Apple Deployment Programs provide Milton with a fast, streamlined way to deploy our District owned Mac and iOS devices.”

Device Enrollment Program

Volume Purchase Plan

Apple ID for Students

~Karl Senger School District of Milton


Device Enrollment Program

● Zero-Touch Configuration

● Mandatory and Lockable MDM enrollment

● Wireless Supervision

● Streamlined Setup Assistant

Features

Volume Purchase Plan

How it Works1. Invite users to participate.

2. Assign apps and books to participating users or groups of users.

3. Revoke and reassign apps as needed. Book assignments are permanent and cannot be revoked or reassigned.


Apple ID for Students

How it Works1. Enroll as a District.

2. Export from SIS and create an import file.

3. Parents are sent a consent email and the Apple ID is created for their under 13 student.

4. Parents Verify the information and provide it to the school teacher.


Self Service Freedom for users, control for IT

● Applications

● Printers

● How To Documentation

● Access for all users...Back channel https://todaysmeet.com/MiltonMagic

Self Service: Mac or iOS

IT can…Provide access to resources while maintaining control of devices

So users can…● Get the tools they need more efficiently● Set up and support their own technology

Which leads to…● Time and cost savings● Happy students and staff


● Staff can simply send an email or call our helpdesk line to get help.

● Call our hotline● Tickets are generated for each incident● Staff feel their issue is important and not lost● iCadets (Students serving Students) generate tickets if they

cannot solve the issue themselves

1:1 LifeSaver


Flexibility

Christina Rupnow

Christina RupnowTechnology Operations Support Specialist

(a.k.a. The Secretary)

Roll Out Process

After The Initial Launch

Transition to 1:1 Program

COURAGE - COMMUNICATION - COMMITMENT

Technology Operations Support Specialist(a.k.a. The Secretary)

Welcome To My World● Budget● Purchasing● Erate● Hardware and Software Inventory● Audio Visual Support● Help Desk (phone, walk ins, work

orders)


○ Workgroup Manager○ Server Admin○ Imaging○ Phone System○ School Messenger○ DHCP

Technology Operations Support Specialist(a.k.a. The Secretary)

● Software○ Skyward (SIS)○ Casper (MDM)○ Google○ Mac and PC OS○ Remote Desktop○ Active Directory

○ Audio Visual○ Printers

○ Smart Boards○ Phones

● Hardware○ Computers○ Mobile Devices

Moving to 1:1 - Allowing for Change

Computer Lab

Working System

Reinvented Help Desk○ Student iCadets○ Teacher iGuides○ Tech Integrators○ Commitment to serve - WebH○ One Office

Let the Roll Out Begin

● Staff Roll Out● Student Roll Out

○ Insurance - Read your policy declarations (theft, acc damage)

○ Acceptable Use Policy○ Remind again if not paid○ Laptop/Accessories Receipt


Technology Operations Support Specialist

Inventory Tracking● Record Inventory● Withdrawals● Loaners

Technology Operations Support Specialist

1:1 Device Incident Program

● Damages● Lost items● Theft *● Budget

Device Incident Tracking Program

Page 1 of 2

Flexibility to Change

Professional Development

Weekly Meetings

Redesigned Office

Mobile Tech

Cross Training

COURAGE - COMMUNICATION - COMMITMENT

SUMMARY

RememberDevelop a visionCourage to changeCommit 100%CommunicateKnow the advantagesGet staff equipment firstChange Technology teamBuild support systemCreate policiesGood instruction is always importantBudget time / labor for roll out

Partner with professionalsReview current fundingInfrastructure Human Infrastructure Management systemCorrect support staffTechnology integrators / coachesPartnership with C&IWillingness to be flexible

Must Have

Deliverables

Q&A

Q&A

Documents

Meet Your New Technology Department in a 1:1 Environment