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Meet Tricia HarrisMarketing ● Project Management ● Sales ● Customer Service
Team Leadership ● P & L Responsibility
• P & L Responsibility• Led and collaborate with multiple departments to develop new product
proposals. • Present and persuade the Executive Committee to approve production
of new products.• Guide new and existing product development per customer needs.• Manage and troubleshoot product and customer issues.• Write and produce promotional materials and website copy.• Create and implement marketing plans.• Stay current on market trends including federal and state legislation in
order to anticipate change and meet legislative mandates.• Conduct competitive research and analysis.• Train sales and customer service on product benefits, features, and
value.
ASSOCIATE PRODUCT MANAGER
• Coordinate with Marketing to plan lead capture for speaking events.• Implement marketing plans, direct mail campaigns, trade show events and
product marketing promotions.• Represent and deliver Marketing’s point of view at meetings concerning products
and policies.• Create and develop all aspects of promotional materials including writing copy,
specifying paper, managing designer, and obtaining manufacturing costs.• Manage publication of yearly Education Assessment Catalog.• Coordinate all aspects of national exhibits, conference events and other special
event marketing functions.• Create and manage timelines and budgets for multi-state seminars, virtual
seminars and table top trade shows.• Review and purchase mailing lists, coordinate design, print, and mail of direct-mail
campaigns.• Research and secure venues, arrange for appropriate catering and audiovisual
equipment, coordinated materials and appropriate staff for event.• Coordinate meetings to support the launch of new software products; an average
of 15 meetings per year for three years for an average of 350 guests per meeting.
MARKETING COORDINATOR
• Contact and explore opportunities with cold leads.• Develop relationships and close warm leads. • Manage requests for speakers, negotiate fees, and close sale.• Accurately forecast opportunities.• Uncover and understand the customer’s decision making process.• Price international and domestic items ensuring timelines, price point,
and margin goals are met.
SALES
• Perform research, discuss product solutions, and create delivery timelines.
• Draft pricing estimates, discussion documents and proposals. • Create PowerPoint slides and supporting promotional materials as
needed.• Research prospective businesses and clients. • Participate in and document C-suite sales calls in CRM. • Coordinate internal meetings and investigate non-standard solutions
as appropriate. • Manage RFI/RFP responses and initial roll-out plans. • Create and manage Non-Disclosure Agreements, Master Service
Agreements, and Initial Statements of Work. • Coordinate and co-lead the internal hand-off meeting to ensure the
successful hand off and implementation.
SALES SUPPORT
• Maintain, and improve client relationships.• Identify additional sales opportunities an proposed solutions.• Request referrals and warm call new contacts within the client,
introducing them to our services and products.• Monitor client's organizational changes and initiatives.• Resolve client concerns and complaints.
ACCOUNT MANAGER
• Manage open training sessions—P&L responsibilities.• Build and cultivate positive relationships with clients and
implementation teams.• Manage and communicate project timelines and important deadlines
to the client and internal teams--troubleshoot issues as required.• Follow up with event contact and facilitators to ensure all was well and
solicit testimonials when appropriate.• Spent 4 weeks in Guangzhou, China managing a critical project.• Work with client, China sourcing, testing, QC and India team to
develop new products and programs.• Track delivery and completion of pre-work, reports, and other
promised deliverables.• Produce invoices, contracts, provided invitations, confirmations,
product overviews, and other support materials as required.
PROJECT MANAGEMENT
• Assist with the transition from Profit Maker to SAP.• Work with consultants to implement changes to SAP.• Identify requirements and specifications for a variety of configuration
changes to SAP.• Investigate reports of SAP issues and if necessary worked with
consultants to make appropriate changes. • Test and validate changes to SAP were safe to move to the live
system.• Perform basic configuration in SAP.• Work with SAP tables to pull custom reports.
OPERATIONS SPECIALIST
• Create, provide, and present on-boarding materials to Revenue Storm employees in-person and via webinars.
• Develop curriculum and training materials for the SAP computer system.
• Plan, organize, and implement SAP training on-site and via webinars for Imagemark employees.
• Develop the Sales Center Training Binder.
TRAINING
• Bachelor of Business, Western Illinois University• Speakers Academy, NSA-IL• College of DuPage, Continuing Education Courses
• Photoshop Pro I• HTML
EDUCATION
• Most Valuable Team Player, Runner Up• Strategic Achievement Reward• Strategic Achievement Reward• Outstanding Team Player• Customer Service Representative of the Month• Customer Service Representative of the Month
HONORS
• Salesforce.com• Microsoft ® Outlook, Word, Excel, and PowerPoint
COMPUTER COMPETENCIES
COMPUTER EXPERIENCE• SAP• Great Plaines• Lotus® Notes and 1-2-3
IT WAS A PLEASURE TO MEET YOUEmail: [email protected]
Cell: 414.759.4154