Meet Dr. Rick Kirschner, bestselling author, speaker, educator and coach-Kirshner.pdf [0033]

7/30/2019 Meet Dr. Rick Kirschner, bestselling author, speaker, educator and coach-Kirshner.pdf [0033]

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To schedule an interview, please contact The Art of Change LLC

Office: 541.488.2992 | Email: [email protected] | TheArtOfChange.com
mailto:[email protected]:[email protected]


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Press Kit Table of Contents

Cover (Pictures, article scans, tv screenshots)

Table of Contents (Youre reading it now)

Brief Biography of Dr. Rick Kirschner

List of appearances, interviews and articles

Pop Quiz: Dealing With Problem People

List of Interview Topics(covered in detail in Ideas for Interviews pages)

Ideas for Interviews(Topics, Keywords, Summaries, Questions, Key Ideas)

! Dealing With People You Cant Stand! Insiders Guide to The Art of Persuasion! Click Executive Summary

A Big Finish (Pictures, book covers, tv screenshots)



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AN EXPERT YOUR AUDIENCE WILL LOVEThis author gives a great interview!

Articulate and responsive, Dr. Rick Kirschner blends his people-friendly humorwith practical skills and useful information, to give an interview your audience willlove! In thousands of radio and television appearances, newspaper and magazinearticles, from CNBC to CBC to FOX to the Wall Street Journal, from USA Todayto Honey Magazine to Executive Excellence, from Selling Power to Readers Di-gest, Dr. Kirschner delivers savvy expertise and compelling content on dealing withpeople and dealing with change.

There are plenty of experts, so why choose Dr. Rick Kirschner for your next in-terview? Simple! He's fun, people relate to him, and he offers a palette of attitudesand specific behaviors that change lives, relationships and businesses for the better.

Dr. Kirschner is a respected faculty member of the Institute for Management Stud-ies and an adjunct professor at Southwest College of Naturopathic Medicine(SCNM.edu). From 1987-1992, he was one of only 15 presenters chosen by theTom Peters Group to present the revolutionary 'In Search of Excellence' and'Thriving On Chaos' training programs to businesses around the world.

With over 32 years working with individuals and groups tobring about positive change, Dr. Kirschner offers insightand ideas that truly make a difference. He works withsome of the world's best known organizations, includingHeineken, McDonalds, NASA, Starbucks and Texas Instru-ments. He's been interviewed on hundreds of radio andtelevision programs, including CNBC, FOX and CBC.His ideas on communication and conflict resolutionare found in numerous newspapers and magazines

including USA Today, London Times, The Wall StreetJournal and Executive Excellence.

Reporters, writers and producers are invited to contact us by phone and email.

Change is inevitable. But progress is not. YOU make the difference.



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CNBC MoneytalkNPR Marketplace RadioAmerican Airlines Business ChannelGood Morning NYSomething You Should Know, Strand BroadcastingAssociated Press Interview appeared in 120newspapersEntrepreneur Magazine interviewAmerica West interview

Gannett News Service interviewHoney MagazineAmerican Legion MagazineReaders DigestWall Street Journal/Front page, Business sectionMiami Herald/Knight-Ridder interviewThe Denver PostAshland Daily Tidings (local paper)Medford Tribune Houston ChronicleMinneapolis Star TribuneSan Diego Union TribuneSeattle Times

National EnquirerPeople Magazine guest expertSeattle Post-IntelligencerReuters interview - syndicated to 72 major dailynewspapersUSA Today/Business columnSaginaw NewsThe Morning Report/KXAS-TV DallasDallas Morning News interviewGood Morning DallasThe How To Guide to Life Television Pilot NBCWGN Chicago

Chicagoland TVSteve Cochran/WPNT Radio ChicagoWLS, ChicagoCKNW Canada

CBC CanadaAM Northwest/KATU-TV PortlandMornings on 2/KTVU-TV San FranciscoKIRO News at Noon/KIRO-TV SeattleWorld Tonight/CKNW-Radio VancouverGood Morning ClevelandCNBC televisionKGW TV PortlandCBS Radio Detroit

CFOS CanadaWDRE New York ~ WLTP West VirginiaWGY Albany~ WHYT DetroitWYCT Baton Rouge ~ KLPW MissouriKOA Denver ~ KLOU St. LouisWRCX Chicago ~ WBEC PittsfieldKS95 MinneapolisWJOL Joliet ~ WWJ DetroitWHCN Hartford ~ CIGL OntarioKSFM SacramentoWKDR Radio ~ WWSW PittsburghKFXD Idaho ~ KUIK Portland

Love Life Radio Hawaii1420 Talk Radio, Ontario CanadaKZRR, AlbuquerqueKTOK, Oklahoma CityWCTH, Islamorada FloridaWDWS, Champaign IllinoisWVAS, Toledo ~ WBSM ProvidenceCJAD, Montreal ~ KPSA AlmagordoWTWR Michigan ~ WLAD DanburyWHPC New York ~ WGLO RoanokeWKZL North CarolinaWZLX Boston ~ WBAA Purdue

KNOR Oklahoma CityUSA Radio ~ WMC-AM MemphisWRVA RichmondLondon Times


Dr. Kirschner has provided expert content on the skills for life in segments that focusedon Dealing with People You Cant Stand, Dealing with Relatives, Service Excellence and

Designing Your Life. A partial list of appearances, interviews, and article contributions:


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Difficult People POP QUIZ

Can you answer these questions?

The best way to interrupt a Tank attack is to:

1. Pretend to faint.

2. Say their name over and over.

3. Yell, "Look out behind you!!!

4. Yell louder than they do.

The difference between a Tank and a Grenade is:

1. Who cares?

2. The Tank means to do it, the Grenade has lost all self control.3. The Tank should be in jail while the Grenade should be in an institution.

4. Minimal.

Grenade Prevention means:

1. Accidents seem to happen to people who throw tantrums in your organization

2. Gather information from the Grenade to find the pin and avoid pulling it.

3. Do whatever the Grenade wants to avoid the grief.

4. Prozac

Which statement is the Know it All most likely to make:1. Good idea, tell me more.

2. Oops, I guess I was wrong.

3. That wont work and I will tell you why.

4. Please forgive me. My behavior is rooted in deep seated insecurity and I feel I must be right

all the time to compensate.

The quickest way to stop a Think They Know it All in their tracks is to:

1. Give them some recognition.

2. Give them the Vulcan Nerve Pinch.

3. Give them a bribe.4. Give up.

Which of the following answers is the Maybe person most likely to choose?

1. Yes

2. No

3. All of the above (If youre not sure, think about it and get back to this question later.)



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(Pop Quiz Contd)

Searchlight questions are when you ask:

1. Honey, have you seen my keys?

2. I wonder how far those searchlight beams go up in the sky?

3. What is the intent behind that remark? or How is that remark relevant to this?

4. Where were you last night?

When dealing with a Nothing Person you should:

1. Bring something to read.

2. Ask questions expectantly or guess out loud what might be going on for them.

3. Count your blessings.

4. Grunt and look away, so theyll know what it feels like

A Polarity Response when used with a No Person means:

1. You should run in the opposite direction when you see them coming.

2. Transfer them to your North Pole branch.

3. Talk about everything that is wrong with an idea so they will go in the opposite direction

4. Reacting to their negativity by withdrawing

If a Sniper takes a shot at you you should:

1. Tell them to sue their brains for non support.

2. Make up some nasty rumors about them and get even.

3. Hide in a bathroom stall the next time you see them coming.

4. Stop, look, backtrack their remark and ask, What are you really trying to say?

The quickest way to bring out the best in people at their worst is to:

1. Have author, speaker and coach Dr. Rick Kirschner on your program!

2. Recommend that they make an appointment with Dr. Kirschner!

3. Offer them candy!

4. Threaten to tell on them.

You can find out the answers to all these questions and more when you have a fun

and fast paced interview with Dr. Rick Kirschner, the coauthor of the McGraw

Hill International best-seller, Dealing With People You Can't Stand. For the sake

of your audience, contact us today!



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IDEAS FOR INTERVIEWS

Dr. Kirschner can provide journalists and program hosts with an engaging inter-

view or expertise on the following subjects:

(The next several pages provide interview ideas on these topics)

Dealing With People You Cant Stand:

! How To Resolve Conflict with Difficult People! ! Why people behave badly and what you can do about it!How to Persuade Cynics, Skeptics and Doubters! Insiders Guide to The Art of Persuasion! ! Use your influence to win hearts, hands and mindsHow To Deal with Difficult Relatives! A Guide to Successful Family Relationships! ! Responding to guilt trips, criticism, bullying, meddling and more!How To Click With People

! The Secret To Better Relationships In Business And In Life! ! Four clicks that matter: Mindset, Communication, Influence, Group



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TOPIC: Difficult peopleKEYWORDS: conflict, bad behavior, pushy, negative, vague, explosive, disruptive,

anger, passive-aggressive, sarcasm, rude, avoiding, fear of, know it all

SUMMARY: Everyone knows someone who is difficult to deal with, and anyone

can use the advice Dr. Rick Kirschner offers to immediately lower stress and im-

prove communication. Let Dr. Rick take the pain out of dealing with difficult peo-

ple in a hilarious yet information packed interview.

TALKING POINTS:

1.When people lack resourcefulness, they behave badly.2. Good intent drives bad behavior.

3. Bringing out the best in people means stabilizing yourself, knowing where they

are coming from and where you are going.

SAMPLE QUESTIONS:

1. ! You say we should find a way to bring out the best in our people. But our !! problem people are problems because they're impossible to deal with! Is it !! realistic to think that we can ever learn to get along with them?2.! Put three people in a difficult situation, one will start yelling, the second !! one will freeze up, and the third will lash out at the nearest person. Why do !! people react so differently to stressful situations?3. ! Can you describe the ten most unwanted difficult behaviors - the Tank, !! Grenade, Whiner, etc. - and tell us how to deal with them?Dealing With People Contd Next Page



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Dealing With People Contd

4. ! Some people who really get under our skins. But you say that most of us !! already know the skills that are necessary for getting along with these prob-!! lem people. If that's so, why have we never figured !this out before, and how !! do we motivate ourselves to use these skills with difficult people?!5. ! Jack's boss has a nasty little habit. He assigns a job to Jack, and then com!! plains to Jack's coworkers about the job that Jack has done. Without getting! into hotter water, how does Jack let his boss know that it bothers him?6. ! Your friend and coworker says he will deliver the information you need for !a project. But when the information doesn't come, you are left taking the ! !rap for an incomplete assignment. How are you to work with this person in !the future if you know he'll "yes" you first and then not deliver?

7. ! Once we learn how to deal with the people we can't stand, I think there is !! only one more difficult person left to deal with. How can I tell when my !sweet lovable self is being difficult?

A FEW KEY IDEAS:

The book, 'Dealing With People You Can't Stand' or Dr. Kirschners

audio CD Dealing With People can be purchased securely online atTheArtofChange.com



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TOPIC: Insiders Guide to The Art of PersuasionKEYWORDS: Influence, cynics, skeptics, manipulation, motivation, position, out-

comes, opposition, humor, listening, doubters, making sense, information gates

SUMMARY: Isn't it time to use your influence to improve your personal and

professional life? Learn how to talk just about anyone into anything at any time,

and do so with honesty and integrity. Learn how to protect yourself from influ-

ence peddlers with harmful agendas, so that you'll never be taken advantage of

again. If you're tired of watching others change your world; If you're ready to raise

your game and play your part in shaping the world around you, then carpe diem,seize the day with Insider's Guide to The Art of Persuasion.

TALKING POINTS:

1. ! All communication is a form of manipulation. And it isnt.2. ! The way to protect yourself from influence peddlers is to think for yourself3. ! You cant motivate anyone but yourself. But you can speak to the motiva-!! tions of others.SAMPLE QUESTIONS:

Question: ! ! Why do bad ideas so often win out over better ones?Question: ! ! How do you protect yourself from influence peddlers with !! ! ! ! harmful agendas?Question:! ! What motivates people to change their minds, change their !! ! ! ! behavior, change their lives?Question: ! ! How do you deal with criticism or respond to opposition?Question:! ! How do you keep your cool when speaking up?(Insiders Guide To The Art of Persuasion Contd Next Page)



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(Insiders Guide To The Art of Persuasion Contd)A FEW KEY IDEAS:

What motivates people (including you!) to change their minds, change their behav-ior, change their lives? The simple answer is fear and desire. Desire pulls us to-wards what we do want. Fear pushes us away from what we dont want. Accord-ing the Kirschner Model of Motivation, there are six motivations, and each of themhas a fear side and a desire side.

People dont think logically most the time. When we are busy, overwhelmed, orafraid, we look and listen for cues about whether or not to be persuaded, and

make decisions based on those signals instead of the facts. We think emotionally.

One of the best ways to persuade others is with your ears, by listening. Listeningallows you to gain access to the deeper structure behind the surface words andideas. Listening allows you to build trust, to signal understanding, and to FINDTHE MAP! The MAP consists of Motivations, access, and positions. Learn toquickly understand a person's true interests and needs and then shape your ideasto speak to those interests and meet those needs.

There are many ways to deal with questions, criticism, objections and respond tooutright opposition. In a group situation, one of the simplest is to repeat thequestion, then reframe it, and answer the question you want to answer.

You can be calm, confident and relaxed when speaking up and speaking out toothers. You can do this with your breath, your hands, your feet, and the words yousay to yourself. Anyone can learn to change their state and be present whenspeaking to persuade.

Dealing with groups persuasively is best accomplished when there are some

ground rules in place about how people are to conduct themselves while in thegroup. The result is less difficulty, more cooperation, and most importantly, theprocess of working together leads to positive and worthwhile outcomes insteadof anger and frustration.

Dr. Kirschners audio program and book Insiders Guide to The Art of Persuasion can bepurchased securely online 24/7 at TheArtofChange.com



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EXECUTIVE SUMMARY: HOW TO CLICK WITH PEOPLE:

THE SECRET TO BETTER RELATIONSHIPS IN BUSINESS AND IN LIFE

Some people you just click with. The connection is quick and easy. They get you, you get

them. Communication flows. You could tell them anything, and theyd know just what you mean.

When you click, you feel truly seen, heard and understood -- accepted and appreciated for who

you really are. You get this person -- and they get you. The best and deepest human connec-

tions stem from there. Clicking makes our relationships satisfying and meaningful.

Click. It makes marriages, forms friendships, bonds brothers. It seals deals, wins elec-

tions, sells sneakers. It gets you the job, gets you promoted, gets you a date, even gets you out of

the dog house. It makes the world your oyster, keeps options on the table and opens doors for

you.

If youre like most people, you think clicking is an instantaneous thing, that it either hap-

pens or it doesnt. Maybe you believe that theres a handful of people in this world who you can

click with -- and then theres everybody else. You might think that no matter how much youre

interested in certain people, your relationship is just not ever going to get in that groove of

connection.

Youd be wrong. You can learn to click. You can make click happen.

Whether the times are great, or the economy is in the tank, the people who overcome

obstacles, prosper and advance, are those who know that understanding people is the key. Youcan build connections quickly and then develop them as deeply as you desire! Its just a matter

of understanding what makes people tick, and then knowing what to do and how to do it.

Become an insider to the way people put together their worldview, and you gain an ad-

vantage. You can work better with others and get better results. You can develop stronger

partnerships and teams. You can have a higher quality exchange of ideas and information, re-

solve interpersonal problems and play a bigger part in what goes on around you. Best of all, you

can build real relationships, the kind that last a lifetime.

Clicking doesnt just happen between individuals. It happens on teams, in councils and

boards. It is needed for leaders to lead, and teams to succeed. Knowing how to click puts you in

prime position to play a larger part in every situation where others are involved, and where

something greater than what you can do on your own is the desired result.



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Meet Dr. Rick Kirschner, bestselling author, speaker, educator and coach-Kirshner.pdf [0033]