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Service Blueprint Medical Tourism Service

Medical Tourism Service Blueprint

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This is a blueprint of service.Useful academic and research document.

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Page 1: Medical Tourism Service Blueprint

Service Blueprint Medical Tourism Service

Page 2: Medical Tourism Service Blueprint

Physical EvidenceHome Services Register Compare

CostContact Us

Dynamic Content

e.g. photographs

Static Content

Various Links

Testimonials By Cured Patients

Page 3: Medical Tourism Service Blueprint

Comparative Cost AnalysisTreatment Type

India Thailand Singapore US / UK

Heart Bypass Surgery

$ 6000 $ 7894 $ 23,983 $19,700

Heart Valve Replacement Surgery

$ 8000 $10,000 $ 12500 US $ 20000

Bone Marrow Transplant

$ 30,000 $ 250,000- $40,000 $ 150,000

Cosmetic Surgery

$ 2000 $ 35,00 $ 5000 $ 10,000

Page 4: Medical Tourism Service Blueprint

Apollo Hospital Hyderabad Max Hospital Delhi Fortis Hospital, Delhi

Jaslok Hospital, MumbaiBreach Candy Hospital Wokhardt Hospital

Bangalore

International Standard Hospitals In India

Page 6: Medical Tourism Service Blueprint

Customer ActionCustomers logs in the website.Check out various services, comparative rates and surf

other details on website.Puts forward the queryMay call upon the given numbers.Mail the query on given ID.Sends the scanned reports through mail.Talks to experts(doctors) through videoconferencing.Makes contract with the companyTravels to IndiaAvails medical treatment, stays in hotel, Visits the tourist

spots.Makes payment in Indian currency and returns to home

country.

Page 7: Medical Tourism Service Blueprint

Front End Employee ActionInteraction through E- mails, phone calls and

videoconferencing.Checking feasibility of treatment (T/t) by checking

scanned reports and videoconferencing ( By Doctors)Reception at Airport/Railway stations.Escorting to Hotel.Liaisoning throughout the stay. - Admission to Hospital - Arrangement of external medicines and surgicals if

required. - Regularly visiting during post operative stay at hospitals. - Providing facility to call family members at their home

country through videoconferencing and calls.

Page 8: Medical Tourism Service Blueprint

Escorting the patients at various tourist destinations and guiding them( Tour Manager)

Taking care of any sort medical emergency( Medical Attendant)

Facilitation of currency exchange.Collection of payments in Indian currency.Assistance in booking Return tickets.

Page 9: Medical Tourism Service Blueprint

Back End Employee ActionTie ups with Hospitals, hotels and Tourist

agencies.Planning the stay at Hospitals stay.Taking prior appointments of doctors.Planning the tour schedule.Billing and Accounting.Management of company website and content

development on regular basis.Management of Medical Insurance(if applicable.)Monitoring ticket booking.Managing contingency.

Page 10: Medical Tourism Service Blueprint

Support FunctionsDesignation Number

of Employees

Assigned Support Function

Database Manager 02 1.To manage patient’s Data.2. To process queries put on website.

HR Manager 01 1.Handling new Recruitment2.Handling Administration and payroll3.Training

Business Development Executive

02 1.Website content Development2. Promotion3. service packaging

Page 11: Medical Tourism Service Blueprint

To India

Thank You !