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This is a blueprint of service.Useful academic and research document.
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Service Blueprint Medical Tourism Service
Physical EvidenceHome Services Register Compare
CostContact Us
Dynamic Content
e.g. photographs
Static Content
Various Links
Testimonials By Cured Patients
Comparative Cost AnalysisTreatment Type
India Thailand Singapore US / UK
Heart Bypass Surgery
$ 6000 $ 7894 $ 23,983 $19,700
Heart Valve Replacement Surgery
$ 8000 $10,000 $ 12500 US $ 20000
Bone Marrow Transplant
$ 30,000 $ 250,000- $40,000 $ 150,000
Cosmetic Surgery
$ 2000 $ 35,00 $ 5000 $ 10,000
Apollo Hospital Hyderabad Max Hospital Delhi Fortis Hospital, Delhi
Jaslok Hospital, MumbaiBreach Candy Hospital Wokhardt Hospital
Bangalore
International Standard Hospitals In India
Customer ActionCustomers logs in the website.Check out various services, comparative rates and surf
other details on website.Puts forward the queryMay call upon the given numbers.Mail the query on given ID.Sends the scanned reports through mail.Talks to experts(doctors) through videoconferencing.Makes contract with the companyTravels to IndiaAvails medical treatment, stays in hotel, Visits the tourist
spots.Makes payment in Indian currency and returns to home
country.
Front End Employee ActionInteraction through E- mails, phone calls and
videoconferencing.Checking feasibility of treatment (T/t) by checking
scanned reports and videoconferencing ( By Doctors)Reception at Airport/Railway stations.Escorting to Hotel.Liaisoning throughout the stay. - Admission to Hospital - Arrangement of external medicines and surgicals if
required. - Regularly visiting during post operative stay at hospitals. - Providing facility to call family members at their home
country through videoconferencing and calls.
Escorting the patients at various tourist destinations and guiding them( Tour Manager)
Taking care of any sort medical emergency( Medical Attendant)
Facilitation of currency exchange.Collection of payments in Indian currency.Assistance in booking Return tickets.
Back End Employee ActionTie ups with Hospitals, hotels and Tourist
agencies.Planning the stay at Hospitals stay.Taking prior appointments of doctors.Planning the tour schedule.Billing and Accounting.Management of company website and content
development on regular basis.Management of Medical Insurance(if applicable.)Monitoring ticket booking.Managing contingency.
Support FunctionsDesignation Number
of Employees
Assigned Support Function
Database Manager 02 1.To manage patient’s Data.2. To process queries put on website.
HR Manager 01 1.Handling new Recruitment2.Handling Administration and payroll3.Training
Business Development Executive
02 1.Website content Development2. Promotion3. service packaging
To India
Thank You !