4477

Medical receptionist courseRACGP NSW&ACT

RACGP NSW&ACT’s medical receptionist course recognises the role that receptionists play in improving the patient journey and in promoting the practice.

The course covers a range of topics for new and current non‑medical practice staff to increase staff skills and confidence levels, while working in the practice.

PresentersMs Angela Mason-Lynch is a past National President and current NSW President for the Australian Association of Practice Managers and a registered nurse. She has been in the healthcare industry for over 20 years and holds a Diploma in Practice Management, a certificate in Workplace Training and is the accreditation surveyor for AGPAL.

Dr Alan Fahey is a Principal Lecturer at the College of Hypnosis.

Dr Nathan Pinskier is co‑owner of a group of general practices and has a long standing involvement in primary healthcare, eHealth, information technology, accreditation and practice management, representing RACGP on the DHS Medicare stakeholder consultative group for over 14 years.

Dr Charlotte Hespe is Head of General Practice / Primary care Research for University of Notre Dame, Australia (Sydney). She also works as a GP principle and Supervisor in an 18 Doctor, Patient Centred Family Medical Practice in Glebe, Sydney.

Program

DateThursday 21 September – Friday 22 September 2017

TimeThursday 9.00 am – 4.15 pm Friday 9.00 am – 4.20 pm

VenueCollege House 7/12 Mount Street North Sydney 2060 NSW

CostStaff of RACGP members

Early bird (before 1 September 2017) $320

Regular rate (after 1 September 2017) $360

Staff of non-members

Early bird (before 1 September 2017) $380

Regular rate (after 1 September 2017) $420

If three or more from one practice, third and subsequent participants: $180

ContactFor more information please contact the RACGP NSW&ACT events department on 02 9886 4703 or email nswact.events@racgp.org.au

racgp.org.au

Thursday 21 September 2017

9.00 am Welcome and introductions

9.10 am Beyond one consultation Dr Guan Yeo

9.30 am Creating a good patient perspective*

10.30 am Morning tea

10.50 am Reviewing high‑risk procedures*

12.15 pm Lunch

12.45 pm Triage in general practice*

1.45 pm Coping with sick people*

2.30 pm Afternoon tea

2.50 pm Medicare, common numbers, common mistakes, errors*

4.15 pm End of day one

*Presented by Ms Angela Mason-Lynch

Friday 22 September 2017

9.00 am Managing multiple doctors

How to handle difficult and physically aggressive patients Dr Charlotte Hespe

10.30 am Morning tea

10.50 am Risk management and legal issues MDA National

12.45 pm Lunch

1.15 pm Current eHealth developments Dr Nathan Pinskier

2.30 pm Afternoon tea

2.50 pm Stress management and relaxation techniques Dr Alan Fahey

4.15 pm Presentation of certificates

4.20 pm End of the workshop

Improving the patient

journey

FOR OFFICE USE ONLY RACGP NO (BILL TO)

BATCH NO. ORDER NO. INVOICE NO.

Registration form and tax invoice

4477

Medical receptionist course | 21–22 September 2017

RACGP NSW&ACT

Please print letters clearly.Use black or blue pen. Place in all applicable boxes.

Section A: Registrant(s) information

1. Title First name Surname

2. Title First name Surname

3. Title First name Surname

Organisation RACGP no.

Address Postcode

Contact telephone Fax Email

Special requirements (i.e. dietary, physical etc.)

Section C: Declaration

By signing and returning this registration form to the RACGP, I the delegate make the following declarations:

I have read, understood and accept the RACGP Delegate Conditions and Cancellation Policy which can be found at www.racgp.org.au/usage/delegate-conditions (or provided on request).

I have read, understood and accept the RACGP Privacy Statement which can be found at www.racgp.org.au/usage/delegate-conditions (or provided on request) and consent to my personal information being dealt with to administer this event.

Signature of delegate Date

Section B: Course selection and fee Staff of RACGP members Early bird – before 1 September: $320

Regular rate – after 1 September: $360

Staff of non-members Early bird – before 1 September: $380

Regular rate – after 1 September: $420

If three or more from one practice, 3rd and subsequent participants: $180

Please indicate who will be paying for the course: company participant

How to lodge your applicationYou can register and pay online

www.racgp.org.au/education/events

OR complete and return this form and an invoice will be issued for payment

RACGP NSW&ACT PO Box 534, North Sydney NSW 2060

Fax 02 9886 4790

For more information call 02 9886 4703 or email nswact.events@racgp.org.au

You must contact the RACGP NSW&ACT office if you have not received your confirmation email within 5 working days of submitting your registration. The RACGP accepts no responsibility for assumed registrations that have not been confirmed in writing by the RACGP NSW&ACT office.