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Identified with #6
Log on to www.directprovider.com
Call CoventryCares IVR line @ 1-855-300-5528
http://chcmedicaid-kentucky.coventryhealthcare.com/
Identified with #7
Log on to www.KentuckySpiritHealth.com
Search by date of service and Medicaid ID # or KY Spirit ID #
Call automated system(IVR) at 1-866-643-3153 from a touch tone phone
Call Ky Spirit Health Plan Provider Services @ 1-866-643-3153
Identified with #8
Log on to www.kentucky.wellcare.com
Call WellCare’s IVR @ 1-877-389-9457
Call WellCare’s Customer Service @1-877-389-9457
VERIFY PATIENT ELIGIBILITY
•Verify Medicaid # and MCO member #.
•Print both initially and place in patient chart.
•This will provide proof for billing/inquiries in case there are any problems.
•If no card or letter use KY Health Net & call the MCO listed there.
•Key into Registration.
11
Medicaid MCO – drop down of available MCO’s. Previously shown as:“Managed Care Region”
MCO Member # - up to 20 characters availablePreviously shown as:“Managed Care Member #”
VERIFY
Appropriate Medicaid status is in MDCD Field on Encounter Entry Screen
Put Y in bill screen field
On Bill Screena). If not payor code 2, re-verify system informationb). If not working properly call LHO Help Desk at 502-564-6663, option [email protected]
CDP is working with each MCO to program their specific requirements. IE: VFC modifiers.
New E-reports must be created.
Testing of billing files-live during first week.