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This Week:
Service Awards 3
ROSC Event 3
Bobcats Game 5
Training Schedule 8
Medic Calendar 8
News From The Front Line December 7, 2009
The MEDIC Dispatch
Mecklenburg EMS
Agency
Dates to Remember:
December 8th
CMED In-Service
December 10th
ROSC and Service Awards
Performance Pay Update - Tracking Period 2
The performance numbers for the current Performance Pay Tracking Period are in for the month
of November. Please note that P1 Trauma Scene time is now being counted in the mix, as
was stated when this program was unveiled. The goal is to get off of qualifying P1 Trauma scenes
in less than 10 minutes on average.
There are a number of P1 traumas that are being weeded out of the data due to extenuating cir-
cumstances beyond the control of a Medic crew. These include multiple P1 patients on scene
and MVA’s with pin-ins. For a detailed account of what is and is not being counted towards the
P1 trauma scene time data, please see your Supervisor. The intent here is to ensure that all P1
trauma patients get to the hospital as quickly as possible within the bounds of excellent patient
care and protocol.
The data for this tracking period (11/1/09-2/28/10), through the month of November, is as fol-
lows (red items are not on target):
Qualifying Criteria (MUST hit both for performance payouts to occur)
• Medic Financial Standing vs. Budget: On Target
• Patient Satisfaction: 58.1% (only 31 of 100 total patient satisfaction surveys
have been completed for November)
Performance Pay Criteria (20% of possible payout tied to each individual tracking
area)
• Hospital Turn Time Average: 33:19
• Response Times: P1 = 95.22%; P2 = 97.79%; P3 = 96.84%
• Agency Driver Safety Scoring Average: 8
• CMED MPDS Compliance: 96.45%
• P1 Trauma Scene Times: 10:51
Remember that this is just month one of a four month tracking period. Anything that is not on target now can still be improved upon. We brought up Patient Satisfaction last tracking period from a lower point than we are currently starting at. Remember to utilize AIDET at all times – it helps. If you have any questions, please see you Supervisor or any member of the Senior Leadership Team.
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Don’t Forget: CMED In-Service Dates
Attention all CMED Employees! The following are the remaining In-Services dates for 2009:
2010 CMED In-Service dates will be released as soon as they are available.
If you have any questions, please contact your immediate Supervisor.
Tuesday, December 8th and 15th Time: 1000 - 1400 Topic: TBD
ALL Medic Employees are invited to our annual Holiday Party on Tuesday, December 22, 2009. The party will kick off at 2:00 pm and will be held in the training room. Again this year, employees will have a small gift/ornament swap with the gift being no more than $10.
The holiday party will be a potluck and we are asking all employees bring something small to share.
If you would like to attend, please RSVP to Kristin Young by Friday, December 18th with what food item you will be bringing to the party. Please remember this is open to ALL em-ployees! We encourage everyone to attend you can.
Happy Holidays!
Medic Holiday Party - Tuesday, December 22, 2009
Medic Store Open House Purchases
This is a reminder for all employees who purchased items from the Medic Store Open House on either Thursday, November 19th or Friday, November 20th. All items will be shipped to Kristin Young within 3 to 4 weeks. She will contact employees
and let them know where and when your items can be picked up. For those employees who are still interested in purchasing something from the Open House, please stop by to see Kristin about ordering and timelines.
Remember, t-shirts, hats and pens can still be purchased from either Kristin or Miki. However, employees must purchase these items by cash or check, since Medic no longer allows payroll deduction due to a new government policy.
Thanks!
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Attention: Second Employee ROSC Recognition Event - Date Moved!
By now you have probably heard about the ROSC recognition event that was on November 5, 2009. The early feedback is that everyone who attended had a great time – which is precisely what we were shooting for. As promised, there is a second event that will be held for those of you who could not attend the event on November 5th. We will essentially be running the same program from that night, the location is really the only thing we will be changing. The second ROSC recognition event has been moved to Thursday, December 10, 2009 staring at 5:30 pm. Employees will be receiving an invitation in the mail as well as a follow up email from the Public Relations Department. This event will now be held in conjunction with the Service Awards. Thos employees receiving a service award this year will also be receiving a invitation in the mail. Everyone will be allowed to bring up to two guests. If this changes based on our RSVP list, we will let you know. You MUST RSVP to Kristin Young via email or in person. She will need to know if you plan to attend, how many
guests you are bringing (up to two per person), and the name of your guests. If you don’t tell Kristin you are coming, we will not plan on seeing you that evening – so please be sure to do so. Everyone MUST RSVP to Kristin by Wednesday, December 2, 2009 - [email protected] or at extension 6165. This is a Medic recognition event, so everyone is expected to be in uniform. If you have any questions, please see Kristin or Jeff Keith ([email protected] or at extension 6160)
Service Awards Date Announced - Thursday, December 10th
Employees who will be receiving a Service Award this year need to go ahead and mark their calendars! The event will be held on Thursday, December 10th at 5:30 pm in conjunction with the ROSC employee recognition event.
This year the Service Awards will be held at Post 100 and employees are welcome to bring two guests. There will be a reception starting at 5:30 pm prior to the actual awards ceremony.
In addition, for those employees who will be receiving a service award this year and happen to be on shift the night of December 10th, will still be receiving a meal and will be presented their pins.
Those details will also be announced soon!
Please note the following employees to the left will be receiving a Service Award this year. If you have any questions please contact either Jeff Keith (6160) or Kristin Young (6165) in the Public Rela-tions Department.
Danny Griffith Chris Milby Darrell Love Ken Murray Deborah Parrish Beth Rimmer Todd Childers Jamie Stanford Melissa Garifo John Stroup Doug Kennerly William Worthey Alan Maness Trevor Taylor Todd Sims Jonathan Wise Debbie Cash Marie Colbert Shari Lambeth Katie Currin Tim Marshburn Mariann Earwood Don Shue Russell Harrell Deanna Vandeventer Rebecca Lee Margaret Carmichael Gabe McGaha Tracy Gaskins Thomas Muhammad Virgil Leggett Jeremy Murphy Jim Norris Selina Olomua Tony Pattillo Gene Starnes Jacob Brod Angie Hulshult Bryan Edwards Pen Lee Jim Emerson Robin Pariso Randy McKown Don Singer Maureen Townes Michael Durham Scott Wilson
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Meet AFLAC Represetentatives at Post 100
Are you an employee interested in speaking with one of Medic’s AFLAC representatives? Over the next two weeks, two representatives will be at Post 100 to talk with employees during shift changes. Representatives will be at Medic between 5:30am to 9:00am and 3:00pm to 7:00PM on the following dates:
December 8th
December 10th
December 15th
December 17th
Drew and Terry from AFLAC will be by logistics in the bay and will be happy to discuss any insurance needs with our
employees.
If you have any questions about this benefit and others, please contact Leigh Taibe in HR at ext 6086.
PLEASE READ: Employee Suggestions Addressed During the monthly leadership development meetings, Medic’s administration has been working to resolve issues that came up during employee - supervisor discussions of our last employee survey. One part of this effort was addressing concerns involv-ing equipment and vehicles. Action has been taken to explore the possibilities of changing carry in equipment, improve unit labeling and improve the cleanliness of vehicles.
An issue that ranked high with field personnel was permanently assigned ambulances. The issue was considered by our admini-stration and advantages were identified. Unfortunately, this cannot be accomplished with our current number of vehicles and shifts. This will remain a consideration. If you have any questions or concerns, please contact your immediate supervisor.
Videos from the ROSC Event on November 5, 2009
Employees that are interested in a copy of the ROSC Employee Recognition event on November 5, 2009 can now place their orders. Please contact Doug Bell directly at [email protected] and let him know that you are interested in a copy.
The second ROSC event and Service Awards will also be taped - further communications will be sent out addressing those videos. REMEMBER please contact Doug directly for a video so he knows how many he needs to produce. Thanks!
Scout Troop Needed to Retire American Flags
Ted Wise is looking to retire a few American Flags from Medic and is looking for a Scout Troop to retire the flags properly.
If you are a leader of a scout troop or if you have a child in a scout troop that retires flags, please contact Ted directly - [email protected]. Thank you for your help!
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Attention Employees - when attending in-service training it is imperative that you push the “training” soft key on the timeclock.
If you do not push the button then you will NOT be paid for your 4 hours of training. If you have any questions about clocking in, please see your immediate supervisor or a member of the schedule depart-ment. Thank you!
Clocking in for In-Service
NEXT Medic Night at the Bobcats - Saturday, January 16, 2010
The next Medic Night out at the Bobcats is set for Saturday, January 16, 2010. The Bobcats will take on the Phoenix Suns that evening starting at 7:00
pm.
Again, Medic children will be able to participate in pregame festivities and every-one will receive Lower Level Seating.
Employees who are interested in attending Medic night can sign up with Kim
Krakower. Please contact Kim directly ([email protected]) or stop by her office.
Please read the even details below:
• This even is limited to Medic Employees and their immediate family members – significant others and children
• There is a maximum of 6 tickets per family
• The cost is $6 per person to a maximum cost of $24 per family
• Food vouchers will be included - 1 per ticket
• Children between ages of 5 - 12 eligible for pre-game on court activities (up to 50 kids)
• All attendees’ names must be provided to Kim Krakower when registering • Children must be registered by name and age with Kim Krakower when purchasing tickets if parents want them included
in pre-game activities • Wristbands will be provided to Medic employees for all kids who are participating in pre-game activities along with the
tickets and food vouchers
• Kids must have their wristbands on when they attend the game • Everyone involved in pre-game activities must be there at 6:00 when
game opens
If you have any questions, please see Jeff Keith in the Public Relations Department or contact him directly - [email protected].
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The next simulation center rotation will begin on January 25, 2010. All EMT and paramedic-certified personnel with MEDIC are required to complete this simulation rotation. Again, the simulation scenarios are written to meet the North Carolina Of-
fice of EMS objectives, U.S. DOT curriculum objectives, and Mecklenburg EMS Patient Care Protocols and do provide continu-ing education credit toward recertification.
In order to make the experience in the simulation center as realistic as possible, it will be necessary for full-time employees to
schedule an appointment to go through the simulation center with their partner (if one is currently assigned). If you are a new employee riding in a third-person status, you should plan to go through the rotation with your current crew. Part-time em-ployees may schedule themselves to go through the simulator with another part-time employee or can schedule to fill an exist-ing simulation center appointment vacancy.
All certified personnel must contact either Melissa Garifo (ext. 6138), Brian Shimberg (ext. 6142), or Robin Pariso (ext. 6143) to schedule an appointment. The deadline to schedule an appointment is Friday, January 8, 2010. Again, at-tending the simulation rotation is mandatory and provides (10) hours of continuing education toward your recertification. If
you are a paramedic and are planning to participate in the National Registry Research Project that is occurring simultaneous to this round of simulation, please be sure to notify Medical Services of your intention to participate in the research project when you sign up for your simulation appointment.
In addition, please keep the following in mind:
• Do not sign up within two (2) hours of your 10-42 time.
• Operations will follow the disciplinary process for a no call/no show to your scheduled simulation appointment.
• If you cannot attend the time slot that you signed up for, it is your responsibility to do a switch and a find a re-placement for your time slot.
• A simulation center rotation schedule will be posted in Operations. Please be sure to remember the date and time that you sign up for as we will not be sending out appointment reminders.
• Be dressed in your Medic uniform for your simulation.
Please contact a member of Medical Services if you have any questions
Next Simulations Set to Begin January 25, 2010
REMINDER: IN-SERVICE WILL NOT BE HELD DURING THE MONTH OF DECEMBER DUE TO THE HOLIDAYS. DATES FOR 2010 WILL
BE ANNOUCED AS SOON AS THEY ARE AVAILABLE.
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December NC Recertification Testing
Below is a list individuals who need to sign up for NC Recertification Testing. If your name is on this list, please contact Robin Pariso im-mediately to sign up for a session/testing (at 6143). If you have any additional questions about testing, please contact Robin as well.
DECEMBER 2009
NC RECERTIFICATION TESTING ALL CON ED AND AHA CREDENTIALS MUST BE CUR-
RENT PRIOR TO RECERTIFICATION TESTING
TEST DATES: By Appt. Only – NO walk ins
DEC. 11, 12, 14, 18, 19, 21,
THOMAS BERNESSER STEVEN BRIDGES JAMES CAIL
KEVIN CALDWELL MATTHEW CAMPBELL
JASON FAULKNER SAMUEL JONES
CATHERINE JORDAN RANDALL LAURI
MAUREEN TOWNES STEVEN WARD
KENNETH WILLIAMS PAMELA WYKLE
CHRISTOPHER ZORNOW
December In-Service
December, 2009
No continuing education scheduled due to the holidays.
Designated Smoking Area
Employees are reminded to use the DESIGNATED SMOKING AREA
behind the bay at all times when smoking!
The designated smoking area is by the third truck bay entrance behind Post 100 (right furthest truck bay) - NOT by the stairs/or
the first bay.
In addition, please be respectful and toss your butts in the ashtrays provided, not on the ground creating more liter to clean up.
Thank you for your help!
EMS Con Ed Opportunity
Operations and Planning for WMD Incidents
Participants completing this program will be able to properly perform patient triage, decontamination, treatment and transportation in the even of exposure to chemical, biological, radiological, nuclear and explo-sive weapons. The course consists of facilitated discus-sions, small group exercises, hands-on activities and task-orientated practical applications. Course partici-pants will use both state-of-the-art adult and pediatric human patient simulators to promote critical thinking skills while utilizing the RAPID-care concept.
Course Dates: December 15-17, 2009 (total of 24 hours)
Course Location: Mecklenburg County/TBA
Participant Audience: EMTs and Paramedics
Prerequisites: Participants must complete two online courses before attending - no cost to participant:
Visit www.teexwmdcampus.com and complete:
- Basic EMS Concepts for WMD Incidents
- WMD/Terrorism Awareness for Emer-gency Responders
More Information or to Register Contact:
Sarah Seiler with MTAC at [email protected] or 704.258.8966
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2009 Training Schedule
AHA Refresher Classes at Medic
CLASS TIME: 1300-1700 - **except where otherwise noted LOCATION: MEDIC AUDITORIUM ACLS
DEC 4, 7, 11, 14
NC Scope of Practice Recertification Testing
EXP DATES JAN – MAR 2010
DEC 11, 12, 18, 19, 21
If you have any questions or to register for a class PLEASE contact the Education Coordinator at extension 6143.
Visit Us on the Web! www.medic911.com
MEDIC Mecklenburg EMS Agency
4525 Statesville Road Charlotte, NC 28269
Tel: 704-943-6000 Fax: 704-943-6001
December 2009 Sun Mon Tue Wed Thu Fri Sat
Nov. 29 B Nov. 30 A 1 A
LIVE Make Up In-Service
1800 - 2200
2 B
3 B
Make Up In-Service
1200 - 1600
4 A
ACLS Training 1300 - 1700
5 A
6 A 7 B
ACLS Training 1300 - 1700
8 B
CMED In-Service
1000 - 1400
9 A 10 A
Service Awards & ROSC
Recognition Event
11 B
ACLS Training 1300 - 1700
Recertification Testing
12 B
Recertification Testing
13 B 14 A
ACLS Training 1300 - 1700
15 A
CMED In-Service
1000 - 1400
16 B
17 B
18 A
Recertification Testing
19 A
Recertification Testing
20 A 21 B
Recertification Testing
22 B
23 A
24 A
Holiday
Office Closed
25 B
Holiday
Office Closed
26 B
27 B
28 A
29 A 30 B 31 B Jan. 1 A
New Years Day
Holiday
Jan. 2 A
In-Service
Training
Medic Events
Holidays
Recertification Testing
Medic Calendar
PRE-REGISTRATION IS REQUIRED FOR ALL CLASSES ALL CLASSES HELD IN MEDIC AUDITORIUM
