8/11/2019 Mediation- Skills and Qualities of a Mediator
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Human Resources
Mediator Criteria, Skills & Training
As a mediator you are working with the 3 Ps:1. Supporting the
people2. Controlling the process3. Solving the problem
Who will make a good mediator?
Ee!tive mediators have a !om"ination o spe!ii! #ualities$
!hara!teristi!s$ a!#uiredknowledge and spe!ialist skills.
What are the qualities and personal characteristics sought in a
mediator?
%he patienceto do the &o" as disputants in!h their way
towards resolution.
%he personality probing skillso a good psy!hiatrist.
%he a"ility to give ull attentionto disputants and staying
o!ussed.
'emonstrated integrit!and impartialit!,putting ones own
opinions$ rea!tions and even
some prin!iples to one side. A"ility to empathiseand "e gentle$
to withhold &udgment.
Comorta"le and a"le to tolerate high emotion$ arguments$
interruptions and tears.
"maginati#ein solving pro"lems.
A"ility to "e directi#eand to conront.
Credibilit! through e(perien!e and impa!t.
$ow needor recognition$ !redit$ having things turn out your own
way.
What are the skills required?
Skills re#uired or !ompetent perorman!e to operate in the
neutral )one as a mediator:
%'R($S)"$$S
*uild rapport.
A!tive listening skills.
Analyti!al pro"lem solving skills + a"ility to identiy and
separate the issues involved$ and
rame these issues or resolution or de!ision making. ,se !lear$
simple and neutral language in speaking$ and i written opinions
re#uired$ in
writing. Sensitivity to strongly elt values o the disputants
in!luding gender$ ethni!$ and !ultural
dieren!es. A"ility to deal with !omple( a!tual materials.
Presen!e and persisten!e i.e. an overt !ommitment to honesty$
digniied "ehaviour$
respe!t or the parties$ and an a"ility to !reate and maintain
!ontrol o a diverse group odisputants should it "e re#uired.
%he a"ility to separate personal values rom the issues under
!onsideration to maintain
neutrality. A"ility to understand power im"alan!es.
8/11/2019 Mediation- Skills and Qualities of a Mediator
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(nal!tical Skills
Solving the Pro"lem Analysing the a!ts$ eelings$needs and wants
o theindividuals
Pro"ing #uestions7istening deeplyEli!iting ideasE(ploring
alternatives%esting or agreement
%he agreementWriting Skills
'o!umentation 8otesCompletion o the rittenAgreement
8ote takingriting the agreement
M-"(T"'TR("'"'%
%his !overs what is mediation$ the mediation session$ the
mediators tool kit.
Suggested workshop !ontent:
-ntrodu!tion 6 5verview %he ediation Pro!ess
uiding Prin!iplesCauses o Conli!t%he Conli!t %riangle%he ediator
+ etting into the 8eutral 9one
%he ediation Session Preparation5pening Statement,ninterrupted
%ime%he E(!hangeSeparate eetingsSetting the Agenda*uilding the
Agreementriting the AgreementClosing Statement 6 rap ,p
%he ediators %oolkit Supporting the People Setting the tone 6
giving ull attention En!ouraging and e(ploring the issues
Conidentiality in pra!ti!e Staying impartial ow to deal with
emotionally dii!ult situations
Controlling the Pro!ess 'ire!ting Setting "oundaries and ground
rules Summarising 4estating Conronting Assessing when it is time to
#uit hat to do i things get out o !ontrol
Solving the Pro"lem %aking notes Asking #uestions oving rom
positions to interests 4eraming Eli!iting ideas and e(ploring
alternatives %esting and rea!hing agreement
hat to do i there is no resolution in sight
0nowledge 6 Skill Appli!ation 4ole Plays
