media Special Report on Words for Results

8/3/2019 media Special Report on Words for Results

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Words for ResultsDiscovering the Art of Influencing Others at the

Workplace

A Special Reportaspheramedia

aspheramedia.comCopyright 2011


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A Special Report

Words for ResultsDiscovering the Art of Influencing Others at The

Workplace

The Editorial TeamAspheramedia.com

Bandar Tasik Selatan 57000, Kuala Lumpur

Malaysia


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Published By:

Bandar Tasik Selatan 57000, Kuala LumpurMalaysia

Aspheramedia.com 2011

Copyright Reserved

All rights reserved; no part of this publication may be reproduced,

stored in a retrieval system, or transmitted in any form or by anymeans, electronic, mechanical, photocopying, recording, orotherwise without the prior written permission of aspheramedia.comand the author (s).


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Contents

1. Delivering Results for Success 2. Communicating with Others - Connecting 3. Influencing Results4. Towards a Blueprint Delivering Results at the Workplace5. Putting all Together A Summary


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Delivering Results for Success



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We live in challenging times where nations, firms and individualscompete to deliver results. To stay ahead of others, they have tolearn how to deliver results in a sustained manner all the time.

Results need to be achieved fast, affordably, free of errors and ina unique way to establish brand identity.

From a strategic perspective, the ability to address emergingchallenges fast is through having the best resources across allfunctions at the four-corners of the world. That is tough! So how?

To overcome this resource limitation, nations and firms have tocreate alliances smart partnerships with others. Sharing and

complementing core resources are the best way to move forward,however there are downsides.

Alliances, in the working mode need teams that are able to work ina multi-cultural environment. They need goal oriented, peoplesavvy teams, comprising individuals that are able to connect withothers easily

Smart Partnership at the workplace are essential in managing

alliances in business and in strategic projects. These teams,involved in strategic business alliances, and international ventureswill need to understand smart partnership values and principles inorder to keep these alliances sustainable.

But getting the team to embrace the smart partnership values isnot the end, it is just the beginning. What will be expected of theseteams and individuals is to DELIVER the RESULTS.

Smart Partnership at the Workplace can be found at :-http://the-werkplace.org


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Delivery needs people, not any type of people, good people resources that are scarce, the world over.

These are individuals that can weave and navigate through thepeople maze, swiftly, and decisively to deliver those desired resultsall the time

How do we get these people to do that ?


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Delivering Results for Success- The Art of Connecting with Others

In a study conducted for the Australian government in 2000,

unsuccessful job applicant were found to have deficiencies in:-

communication skills; interpersonal skills; and understanding of business practice

Communication is so important to leaders of companies, and in asurvey of Fortune 500 vice presidents shows that 97.7 percent of them believed that communication skills had affected theiradvancement to a top executive position.

CEO's from 5000 US companies froma wide range of industries and sizeswere asked What are the threemost important things you havelearned in order to perform yourrole as an executive? They ranked

communication as number one.

But is

COMMUNICATINGGood Enough to Get

Results?


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Communicating with Others -Connecting



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Communication is the act of transmitting andreceiving information

What is the problem withthis definition?

Communications is seenas a technical process

In the 19 th Century Communication refers to the movement of goodsand people.

In 1949, Claude Shannon and Warren Weaver published the formalversion of the transmission model. This model has FIVE Elements

The Shannon-Weaver Communication Model


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Communication Methods


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We have spent substantial amount of time communicating, using manydifferent methods, but are we connecting?

Communication is the process of creatingshared understanding

Once this is achieved, we are gettingconnected


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People cannot succeed in life withoutcommunicating effectively. Its not enough

just to work hard. Its not enough to do agreat job. To be successful, you need tolearn how to really communicate withothers if you cant find a way tocommunicate effectively, you wont be ableto reach your potential, you wont succeedin the way you desire, and youll be forever

frustrated.

Whats the secret? Connecting!

Connecting is the ability to identify withpeople and relate to them in a way thatincreases your influences with them

About Connecting

Communication createsunderstanding on threelevels, each underpinningthe one above

Getting Connected - The Three Levels of Understanding


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The Impact of Relationship and Results

Relationship

The first and most important reason for communicating is to buildrelationships with other people

Building relationship is a process, it involves many differentapproaches in enhancing the relationship.

The Werkplace Academy, has developed a program inintroducing the key essential principles in ensuring wecommunicate to connect.

Essentials of Communication at The Workplacehttp://the-werkplace.org


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Competency is driven by motivation. Without motivation todo something well, you will get mediocre workers.

If you can connect with your subordinates, and get to alignedtheir personal motivation with their workplace goals, youmay be able to get sustained results.

What motivate them? How are they driven?

If you can use their motivations to drive results, then youhave reasonable control of future results even in difficulttimes.

How can we do this?


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Influencing Results



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Language and Behaviour Profile (LAB), enables you to profile the personyou are talking to.

You can then say the right words to give the greatest impact to yourcustomer


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How Words Influence Results with LAB Profile?

When you use the appropriate Influencing Language , theimpact is powerful precisely because you are speaking in

someones own personal styl e.

You can choose exactly those words that change minds

The Power of WordsWords Influences Performance

Motivation Traits


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You are Enjoying Success atWork and in Life

How?

SAY THE RIGHT WORDS!

Yes, if you use the LAB Profile technique, you will know how to assessthe trigger point to motivate different people, and to use thelanguage that will capture their interest.

Now, you can have influence in getting things done with your:-

Subordinates Peers Bosses Spouse Friends Children Family


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Towards a Framework at the Workplace

Communication is central to any organization, and at theworkplace communication is key to success. Wecommunicate in many situations in meetings, duringpresentations, issuing memos, sending emails, in negotiationsessions, and many-many more situations. Each situation isunique, and all these will have to apply the various principleof communication,

The Werkplace Academy, has putall these into a comprehensiveframework, that will enablemanagers to see what skills arerequired in different situations.Knowing the most frequentsituations that will be encounteredat the workplace, organizationalleaders can focus on skills thatmatters most to the organization.

http://the-werkplace.org


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The framework, as shown above, starts at the foundation Communication at the Workplace. There are several primary skills thatneed to be familiarize by practitioners of workplace communication


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Putting all Together ASummary



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A Recap

Point Number 1Organizations need to deliver results fast. They need to share resourcesand collaborate with others

Point Number 2In managing collaboration and alliances need skills to navigate humanmaze across many organizations.

Point Number 3Communication is an important skill for executives and professionals

Point Number 4Communication is about connecting with others. Connecting with others is

about building relationship, and relationship hinges on trust.

Point Number 5To build relationship to connect effectively, need essential skills:-

Building Rapport Knowing Personalities at Workplace Listening Asking Questions Understand the Meaning of Language

Point Number 6Profiling the workplace with LAB enable the use of language to influenceresults

Point Number 7Applying LAB and other skills in various important situations at theworkplace, will help to ensure success and the sustained delivery of positive results for the organization.


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A Recap

In many cases, organizations are focusing on the less crucial factor forsuccess. Companies be looking at technology and processes, it may help,because technologies reduces human interaction and intervention.However, unless you are having a 100% human free system, you will alwaysbe influenced by human factors.

Visit The Werkplace Academyhttp://the-werkplace.org

Communication is alwayscentral to human interactions,if this is well appreciated,organizations navigate throughthe obstacles in a lessdramatic manner

LAB is a powerful tool at theworkplace.

Find out more in our nextspecial report.


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Special Report

Words for ResultsDiscovering the Art of Influencing

Others at The Workplace

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media Special Report on Words for Results