MDVIP Connect Portal User Manual › themes › member-portal › ...MDVIP Connect Portal User Manual For support, call MDVIP toll-free at 866-602-4081, Monday - Friday between 9am

MDVIP Connect PortalUser ManualFor support, call MDVIP toll-free at 866-602-4081, Monday - Friday between 9am - 10pm ET or email [email protected].

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MDVIP CONNECT › TABLE OF CONTENTS

Contents

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

1 - First-Time Log In . . . . . . . . . . . . . . . . . . . . . . . . . 4

2 - Failed Log In Attempts . . . . . . . . . . . . . . . . . . . 6

3 - Forgot Password . . . . . . . . . . . . . . . . . . . . . . . . . 7

Step 1 — Enter Username . . . . . . . . . . . . . . . . . . . . . 7

Step 2 — Two-Factor Authentication . . . . . . . . . . . 7

Create a Methods Key . . . . . . . . . . . . . . . . . . . . . . . 8

Step 3 — Complete Password Reset . . . . . . . . . . . 8

4 - Profile Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Billing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Wellness Wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

5 - MDVIP Connect Navigation . . . . . . . . . . . . . . 12

My Doctor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Annual Wellness Exam . . . . . . . . . . . . . . . . . . . . . . 14

My Health Assessment . . . . . . . . . . . . . . . . . . . . . . 14

Latest Wellness Wall Articles . . . . . . . . . . . . . . . . . 15

Social Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

6 - Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

My Messages Navigation . . . . . . . . . . . . . . . . . . . . 16

Viewing and Sending Messages . . . . . . . . . . . . . 17

7 - Wellness Wall . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Navigating the Wellness Wall . . . . . . . . . . . . . . . . 19

Navigating Articles . . . . . . . . . . . . . . . . . . . . . . . . .20

8 - Health Records and Health Assessment . . 21

Health Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Health Assessment . . . . . . . . . . . . . . . . . . . . . . . . 21

Health Assessment Results . . . . . . . . . . . . . . . . . .22

9 - Nutrition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Recipes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Meal Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

10 - MDVIP Workout . . . . . . . . . . . . . . . . . . . . . . . .28

Perfect Fit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

11 - Member Benefits Program . . . . . . . . . . . . . . 31

Navigating Search Results . . . . . . . . . . . . . . . . . . . 31

12 - Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

MDVIP Connect Tour . . . . . . . . . . . . . . . . . . . . . . .32

User Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Thank You . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

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Welcome to MDVIP Connect, a brand new way to live your healthiest life!

To help you easily connect with your doctor and make healthy choices every day,

MDVIP Connect is designed to deliver a personalized experience that allows you

to keep track of important health and wellness information, securely communicate

with your doctor, explore healthy eating and much more. Through streamlined

communication and intuitive technology, you will have the opportunity to build a

strong partnership with your doctor focused on attaining your best health. Whether

you are on a desktop computer or connected through a mobile device, you will

have convenient access to MDVIP services at your fingertips. This MDVIP Connect

User Guide will help you navigate the site and explain how to maximize your MDVIP

benefits.

This guide outlines: › How to reset your log in credentials

› What to expect when logging into MDVIP Connect for the first time

› How to navigate through options, settings and features

› How to change and update your profile, contact and billing information

› How to securely communicate with your MDVIP-affiliated doctor and his or her staff

› How to customize your Wellness Wall

› How to complete your Health Assessment and view results

› How to explore nutrition tips and recipes designed for your health needs

› How to find and visit an MDVIP-affiliated doctor while traveling

› How to contact MDVIP Support

Whenever questions arise about MDVIP Connect, please call MDVIP toll-free at

866-602-4081, Monday through Friday between 9am and 10pm Eastern, or email

[email protected].

MDVIP CONNECT › WELCOME

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MDVIP CONNECT › F IRST-T IME LOG IN

With your username and password, you can proceed to MDVIP Connect and use

convenient tools to take charge of your health, all in one streamlined location.

When logging in for the first time, you will see the MDVIP Connect Tour video. To view,

click the play arrow located in the center of the video screen, then click “Next” to

move to the following step.

First-Time Log In1

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After completing the MDVIP Connect Tour video, you have the option to upload a

profile picture. You can choose to skip this step and upload a photo at a later time

using Profile Settings.

To upload a profile picture, click “Browse” to select a stored image on your computer

or mobile device, then click “Upload” to complete the process. Click “Next” to move to

the following step or “Previous” to go back.

After uploading a photo, you will be asked to customize your Wellness Wall. The

MDVIP Wellness Wall keeps you updated with the latest health and wellness

information in areas that interest you. Personalize your news feed by clicking the

corresponding boxes. Click “Finish” to complete the process or “Previous” to go back.

MDVIP CONNECT › F IRST-T IME LOG IN

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MDVIP CONNECT › FA ILED LOG IN AT TEMPTS

When log in credentials are incorrectly entered fewer than five times, you will receive

an automatic error message. Make sure that caps lock and num lock are turned off on

your keyboard and try again.

When log in credentials are incorrectly entered five times, you will receive an

automatic error message notifying you that you have been locked out of your account

for 15 minutes. You can reset your password online after 15 minutes. You can also

request a new username by calling the support number.

If you have not been locked out of your account but would like to reset your password,

you can request new log in credentials through the “Forgot Password” link on the

MDVIP Connect log in screen.

Failed Log In Attempts2

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MDVIP CONNECT › FORGOT PASSWORD

To reset your MDVIP Connect password, follow the steps below to have a link sent to

the email address on file. After you click the link, you can then proceed through two

factor authentication to reset your password.

To reset your MDVIP Connect password, follow the steps below.

Step 1 — Enter usernameEnter your username into the corresponding text field on the Forgot Password screen.

Click “Submit” to move to the following step.

Step 2 — Two-Factor AuthenticationAn email will be sent to the address on file. Click the link within the email and then

select the method that you wish to further authenticate yourself.

Forgot Password3

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MDVIP CONNECT › FORGOT PASSWORD

Create a Methods Key

Text - You’ll receive a text message containing a 7 digit security code.

Phone Call - You’ll receive an automated voice call to the mobile or phone number on

file that will present a 7 digit security code.

Zip Code & Date of Birth - Enter the zip code of the address associated to your

account and your date of birth in the proper format (DD/MM/YYYY).

Click “Next”, and enter the security code provided. Note: If you choose to enter your

Zip Code & Date of Birth, you will not be required to enter a security code.

Two Factor Authentication - Enter Security Code

Step 3 — Complete Password Reset

Enter a new password per the guidelines provided. Note: You cannot use your

username nor any of the previous 5 passwords as your new password.

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MDVIP CONNECT › PROFILE SET TINGS

The “Your Account ” navigation within MDVIP Connect is designed for ease of use.

You can find and edit all of your information in one secure place, usually with just one

click.

ProfileTo edit your profile, click “Your Account ” on the top navigation bar and click “Profile”.

Required fields are noted with an asterisk.

If you would like to change your name as it appears on our records, please call MDVIP

directly at 866-602-4081, or email [email protected]. If you update your mailing

address, it is recommended that you update your credit card billing address as well.

Click “Save” after making any changes to your Profile Settings.

Profile Settings4

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BillingTo edit your billing information, click “Manage Payments ” on the top navigation bar or

click “Manage Payments” from the left navigation under “My Settings”.

MDVIP memberships can be paid with a credit card. To set up payment, click “Update”

on the Manage Payments screen. Click “Add New” and enter your credit card and

billing information into the text fields on the Credit Card Information screen. Please

note, each MDVIP Connect account can store multiple cards.

To set a specific card as your default payment card, click the check box icon on the

Manage Payments screen.

To delete a credit card, click the X check box on the Manage Payments screen.

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Wellness Wall

To edit your Wellness Wall preferences, click “Your Account ” on the top navigation

bar and click “Wellness” on the left side of the screen.

The MDVIP Wellness Wall keeps members updated with the latest news on health

and wellness topics. Select the topics that interest you by clicking the corresponding

boxes. Your Wellness Wall will be updated regularly with articles tailored to your

interests.

Once you are satisfied with your selected Wellness Wall topics, click “Save” after

making the changes to your preferences.

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MDVIP CONNECT › MDVIP CONNECT NAVIGATION

Everything you need to manage important information is right at your fingertips in

MDVIP Connect.

› Home: Returns you to the Home page

› Support: Directs you to the main Customer Support page

› Your Account: Directs you to your MDVIP Connect settings panel

› Community: Directs you to our blog and Community page

You will find your MDVIP Connect tools and information divided into the categories

below. Numbered alerts will appear next to navigation categories to notify you of new

or unread content and messaging updates.

› Messages displays secure messages from your MDVIP-affiliated doctor’s office.

› Wellness Wall features the latest articles according to your interests.

› Nutrition provides healthy recipes and condition-specific meal plans.

› Health Assessment offers in-depth health questions with the ability to view the

results after completion.

› Health Records allows you to view documentation from your Annual Wellness

Exam.

› MDVIP Workouts MDVIP Workouts offers a robust library of exercises with

instructions and videos.

MDVIP Connect Navigation5

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› Member Benefits gives you the opportunity to learn more about MDVIP member

benefits.

› Manage Payments allows you to pay invoices, enroll in Autopay, and manage

payment accounts.

My DoctorIn the “My Doctor” box, you can see your MDVIP-affiliated doctor’s photo and contact

information, send secure messages and recommend your doctor to friends and family.

› To send a secure message to your doctor, click “Send a Message.”

› To recommend your doctor to a friend, click “Refer a Friend.” Fill in your name

and email address, the names and email addresses of up to three friends and your

personal message in the corresponding text fields. Click “Send Email” to complete

the referral process.

› To submit a testimonial about your doctor or your MDVIP experience, click “Tell

Your Story.”

› If your doctor is active on Facebook and/or Twitter, there will be icons displayed

that link you to his or her accounts.


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Annual Wellness Exam

The Annual Wellness Exam box displays the recommended date for your next exam.

Please call your MDVIP-affiliated doctor’s office to schedule your appointment at a

time convenient for you.

My Health Assessment

If you have completed your Health Assessment, click “View Results” to see your

scores on a variety of health factors. If you have not completed your Health

Assessment or if you wish to retake it, click “Start Assessment” to begin.

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Latest Wellness Wall Articles

The most recent articles will be displayed on your Wellness Wall throughout the day.

To see all of the articles on your Wellness Wall, click “View All.”

Social Media

To stay connected with MDVIP on Facebook, Twitter and YouTube, click the

corresponding icons at the bottom of the MDVIP Connect page.

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MDVIP CONNECT › MESSAGES

To make your health our number one priority, MDVIP Connect enables secure

messaging between you and your doctor and his or her staff, ensuring that your

questions are answered in a timely manner.

My Messages Navigation › Compose: Create and send a new message

› Archive Messages: Archive a message in your inbox

› Messages: Messages Displays all messages sent and received from your doctor

and his or her staff

› Drafts: Displays all messages that have been drafted and saved, but not sent

› Starred: Displays messages that you have marked as important

› Archive: Displays messages that have been filed away

› Search: Search messages for specific content

› Page Turn Arrows: Click through all pages of messages, beginning with the most

recent

Messages6

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Note:

› Unread messages are displayed in bold with a blue dot.

› A number displayed next to the sent date indicates how many messages are in

each email chain.

Viewing and Sending MessagesClick on a message to view the entire conversation from the beginning. From here,

you can reply, star or archive a message and more.

› To view the subject, refer to the top of the message.

› To mark a message as important, click on the star icon in the top right corner.

› To print a message, click on the printer icon in the top right corner.

› To reply, click “Reply” to be taken to a new message box at the bottom of the

screen.

› To attach a file to a message, click “Choose File” next to Attach in the message

composition box, and select and upload a stored file.


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› Messages automatically reply to the sender only. To include additional addresses,

you can use your Contact List to add recipients.

› The Contact List icon displays the doctor and staff with whom you can interact.

› If a recipient’s name is accidentally added to an email, delete his/her name from the

“To” box.

NOTE: If you are experiencing an emergency, call 911 immediately. Secure messaging

should only be used for non-urgent matters.

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MDVIP CONNECT › WELLNESS WALL

With MDVIP Connect’s Wellness Wall, you are provided with the latest health and

wellness information that matters most to you.

Navigating the Wellness WallYou can search for specific content within your Wellness Wall using the Search box

in the top right corner of your screen. Each article is color-coded by category, making

browsing simple and quick. If you would like to see which color corresponds to each

category, click on the arrow icon next to the Search box in the top right corner. You

can click on any article’s thumbnail to view the full article.

Wellness Wall7

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MDVIP CONNECT › WELLNESS WALL

Navigating ArticlesYou can share an article via Facebook, Twitter or email by selecting the corresponding

“Share” button on the right side of your screen.

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MDVIP CONNECT › HE ALTH RECORDS AND HE ALTH ASSESSMENT

Health RecordsAt home or on the go, monitoring your health is simple with instant access to your

personal health records.

You can view your personal health records at any time using MDVIP Connect. To save

or print a hard copy of your health record, click “Download Health Record.” If you do

not yet have a health record on file, please contact your doctor’s office.

If you have completed your Health Assessment, click “View Results” to see your

scores on a variety of health factors. If you have not taken your Health Assessment,

or if you wish to retake it, click “Start Assessment” to begin.

Health Assessment The Health Assessment takes approximately 15-20 minutes to complete. You will see a

progress bar above each question noting percent complete. You can save and return

to your Health Assessment at a later time if you are not able to finish in one sitting.

Health Records and Health Assessment

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Health Assessment ResultsWhen you have completed your Health Assessment, you and your doctor will both

receive an in-depth results report. You can then work together to devise a health and

wellness plan according to your needs and goals at your next appointment.

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When viewing results, you will see a report divided into five sections:

1. My Overall Health Score – Your overall health score is factored on a scale from 1

to 100, and each question is individually weighted. You will see a brief synopsis of

your score and how you can maintain or improve your health and lifestyle factors.

2. My Score Breakdown – Your score breakdown displays individual scores for 10

key categories. When you click on a category, you will see an analysis of your

score.

3. Things You’re Doing Well – This provides insight into your positive health and

lifestyle factors.

4. Things You Need to Improve – This provides a snapshot of actions you can take

to improve health concerns and overall lifestyle.

5. My Health History – This displays your individual scores in the 10 key categories

for each Health Assessment you have taken.

To see how making changes to your lifestyle can improve your score over time, click

“Improve Your Score.”

If you have any questions regarding your results, please contact your MDVIP-affiliated

doctor.

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MDVIP CONNECT › NUTRIT ION

Home Page

Eating right is easy, stress-free and delicious with MDVIP Connect’s personalized

28-Day Meal Plans.

Discover healthy recipes and meal plans tailored to meet your specific health and

lifestyle needs. The Nutrition home page will display a featured recipe each week with

a short description and photo. To view the complete recipe, click “View Recipe.” To

save the recipe, click “Add to Recipe Box.”

Nutrition9

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RecipesClick the “Recipes” tab to search for recipes by Health & Diet Considerations, Main

Ingredient or Type of Dish. To expand and select additional recipe preferences, click

the category name you want to expand. You can also search for specific items using

the search box on the top left side of the screen.

Click the heart icon next to any recipe to save it to your “My Recipe Box.” To view all

saved recipes, click “View My Recipe Box” on the left side of screen.

The entire catalog of recipes will be displayed in alphabetical order. Use the forward

and back arrows in the bottom right corner of the screen to navigate through the

catalog. To save or learn more about a recipe, click on the photo.

Meal PlansMeal plans can help you make healthier choices on a daily basis. Click the “Meal

Plans” tab on the home page to find 28-day plans specially designed for weight loss

and heart health. Each meal plan includes instructions and tips, recipes and weekly

shopping lists.


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To find your perfect meal plan, click “Begin Meal Plan” to get started.

On the Select a Meal Plan screen, click on the ideal meal plan for you and click “Next”

to move on.

To determine the recommended caloric intake needed to reach your weight goal,

use the text field to enter your current weight. Next, using the corresponding bubbles,

select whether you would like to lose weight or maintain weight. If you select “lose

weight,” use the drop-down menu to select how many pounds you desire to lose per

week. If none, select “0.” You will then receive a caloric intake recommendation and

corresponding meal plan. To start a plan at a different caloric level, use the drop-down

menu. Once satisfied with your assigned plan , click “Next” to move on.


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When your meal plan is ready, you can download the entire 28-day plan by selecting

“Download Entire Meal Plan,” or select individual weeks and download associated

information by selecting “Download Meal Plan,” “Download Shopping List” and/or

“Download Recipes.” All meal plans download in PDF format.

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Perfect FitPerfect Fit MD is an online tool that provides detailed 3D video descriptions of

hundreds of pre-designed workouts.

MDVIP CONNECT › MDVIP WORKOUTS

MDVIP Workouts10

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Search for exercises by categories

› Saved Workouts

› MDVIP Favorites

› Stretch

› Strengthen

› Stretch & Strengthen

› Range of Motion

› Condition Specific

› Core Training

› Functional Training

› Muscle Definition

› Sport Specific

› Fitness Training

› Maintenance

› Balance

Search for exercises by Body Region

Categories can be further broken down into subcategories

15 workouts have been developed specifically for MDVIP members. They are focused

in the 4 areas:

› Balance

› Seated Exercises

› Weight loss

› Stretch & Strengthen


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Weight Loss and Stretch and Strengthen workouts are available in beginner,

intermediate and advanced levels.

Each exercise within a workout has a unique video with safety warnings, spotting

procedures, special instructions, equipment required, progression and regression of

the exercise, the primary purpose, procedures and techniques of the exercise and a

complete listing of the muscles targeted.


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One of the many benefits of being an MDVIP member is that you are able to enjoy

the extensive Member Benefits Program. For example, if something urgent comes

up while traveling, you can search for an MDVIP-affiliated doctor nearby and get

connected through your personal MDVIP-affiliated physician.

To find an out-of-town doctor, you can use the “Find an MDVIP Doctor” search box at

the top of the Member Benefits Program page to search by location or by name. If you

are traveling out of the country, click the “Traveling Internationally?” link to find tips for

staying healthy abroad.

Navigating Search ResultsSearch results will display details on the local MDVIP-affiliated doctors in the area and

related contact information.

MDVIP CONNECT › MEMBER BENEFITS PROGR AM

Member Benefits Program11

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MDVIP CONNECT › SUPPORT

MDVIP is committed to ensuring our members have a smooth and enjoyable

experience using MDVIP Connect. Should you ever need assistance, we are happy

to help in a format that works best for you.

ContactTo submit a message through the Contact section, select an appropriate category

from the drop-down menu and fill in each text field. Please explain questions,

comments or concerns in detail in the Comments box to facilitate a faster response

time. Click “Submit” to complete the process. You can also write, call or email using

the contact information located on the right side of the Contact page.

MDVIP Connect TourThe “Tour Video” button plays the MDVIP Connect Tour video you saw on your first

log in.

User GuideTo download a PDF version of this User Guide, click the “User Guide” button.

Support12

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Thank you for taking the time to reference the MDVIP Connect User Guide! We hope

it provides valuable and helpful information. You are now ready to experience all the

benefits of MDVIP Connect and manage your health and wellness in one convenient

location – enjoy!

For questions regarding MDVIP Connect, call MDVIP toll-free at 866-602-4081 or

email [email protected].

In good health,

Thank You

MDVIP CONNECT › SUPPORT

Documents

MDVIP Connect Portal User Manual › themes › member-portal › ...MDVIP Connect Portal User Manual For support, call MDVIP toll-free at 866-602-4081, Monday - Friday between 9am