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8/8/2019 MDREM Ppt Edited
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Scope of Shopping
Mall ManagementArrange & oversee all day-to-day operations of the property.Provide 2 4-hour emergency service.
Create and update a management plan.Train and supervise on-site staff.Disaster management.Operation and maintenance of HVAC systems.
Operation and maintenance of fire control,plumbing and water systems.Energy Management.
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Shopping mallManagement Services
Property managementBenchmarking
Vendor managementStrategic property planningStrategic Capital planning
Space Analysis/Building efficienciesProperty standards developmentBuilding infrastructure & systems
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Shopping mallManagement Services (continued)
Project managementMove management
Mail Room managementCafeteria managementSecurity management
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Areas of responsibilities of
Unit HeadMan ManagementAdministration
Tenant managementCinema operationsBuilding & infrastructure managementCustomer satisfactionMISLiaisoningRecruitment of property managers
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Areas of responsibilities of
Unit Head (continued)
House keeping Services.
Cleaning chemicalsSecurity ServicesFire ManagementParking ManagementBomb Threat ProceduresSecurity Parameters
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Finance
Budgets?
&why?
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Steps in Finance
2 .) Strategic Planning
3.) Business Plan Writing
4.) Strategies
5.) Income
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6.) Performance Management
7.) Managing Relationship
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HR POLICIES
Staff identity cardLeave
Staff CommunicationCorporate Policy StatementPunctuality
ConfidentialityEmployment
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Protection of SecrecyNon Competition
Termination of EmploymentOffice ProceduresSecurity Alarm codes
Access to Central Management OfficeArrears
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Job Description
of Unit HeadsAim of descriptionDifferent Unit Heads duties and responsibilities
1. Mall Manager (preferably Business/accounting/Marketing DegreeQualified with respective requirements)Mall staff managementMall operating systemsPractices, process and proceduresLeasing
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continuedIncomeArrearsClient reportingOperationsLegal complianceIT
Internal reportingClient recommendationsLocal planning
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continued2 . Property/ Building services Manager (preferably civil service engineer)
3. Accounting Manager o Mall finance staff managemento Mall operating contractso Practices, processes and procedureso Management agreemento Leasing
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Name of InstitutionUnit Heads
continuedo Incomeo Tenancy scheduleso Client reportingo Operationso Legacy complianceo Accuracy and quality controlo Internal reportingo Sales reporting
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Name of InstitutionUnit Heads
continued4. Administration officer 5. Assistant Manager House Keeping6. Security Officer/ Assistant security officer 7. Fire Safety officer 8. Supervisor 9. Parking In charge10. Parking cashier 11. Parking supervisor 12 . Parking attendants
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Property / Building services Manager (preferably Civil Engineer Degree)
Finance Manager (Accounting Degree)Marketing Manager (Marketing Degree)Administration Officer
Assistant Managers House- KeepingDuties and Responsibilities.Security Officer/ Assistant Security Officer
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THANK YOU..