ManageMentDevelopMentp r o g r a M

Date 5th May, 2012tiMe 10.00 am - 05.00 pmvenue JIMS Campus, Sec-5, Rohini, Delhi -110085

Total Quality Management

[TQM]

Objectives• CreateawarenessonTQMandunderstanditsimportanceinthecurrentbusinessenvironment.

• Understand the areas or domains as towhere in it can beapplied in day to day operations with reference to specificindustry.

• Learn touseTQM improvement tools toenhancecustomersatisfaction and further improve processes within theirorganizations.

• To know about the implementation process and the IssuesandChallengesduringtheimplementationprocessaswellasthepostimplementationprocess.

Contents• ConceptofQualityandTotalQualityManagement.

• ImportanceofTQMinthecurrentbusinessworld.

• How can TQM help the business in gaining competitiveadvantage?

• PopularTQMapproaches(Deming,Crosby,Juranetc.).

• Improvementtools&methodologies.

• TheimplementationProcess;Issues&challenges

• ExternalAudits&thecertificationprocess

• DealingwiththechallengesofPostCertificationScenario

• Roletocertificationagencies.

• IncentivesforSmallBusinessUnits.

• CaseStudy

• Recapandkeylearning

• Feedback

Who should attend this program ?• TopManagementincludingCOO,VP’s,HOD’setc.

• Managers&Supervisors

• QAPractitioners

• Entrepreneurs

Attheendoftheprogram,participantswillbegiven‘CertificateofParticipation’.

total Quality Management (tQM) is a philosophy associated with methods and tools which compels organizations from top to bottom to achieve excellence and efficiency in their operational processes and corporate activities.

today many of the small business units in india and the world over are compelled to compete globally but the global market place is driven by new business principles. producer with highest quality tends to be the one with the lowest cost. Further, ever demanding customers forces the business units to meet their demands at the terms and conditions dictated by the customers. in such an environment tQM methods are needed more than ever by small business units attempting to compete with large corporations. But nevertheless, these demands are to be met with utmost precision, speed, accuracy and at the same time these business units are required to ensure that they remain profitable. all, these necessitates the need for an effective Quality Management System, which will ensure that their business objectives are met. the session is bound to be beneficial even for those having certifications as they stand to benefit in terms of optimizing their processes and creating value to customers there by leading to considerable improvement in processes resulting in huge savings and making them globally competitive.

through this program on tQM, our endeavour is to imbibe the participants with the desire to develop a positive and inquisitive mindset about total Quality Management and its implications.

Total Quality Managementfor Small Business Enterprise

[TQM]

Participation Charges (per participant):For one-two For three-Four

Rs3000/-perperson Rs2500/-perperson

Abovechargesareinclusiveofcoursematerial,Lunch,Tea/Coffeeandrefreshments.

Limited Seats. Reserve Your Seats Today!!

Management Development Programs (MDPs)OurMDPsaredesignedtofurtherenhancetheskillsofpracticingmanagersandentrepreneurs.Wealsodevelopprograms

focusedonMSMEunitswhetherthoseintradingormanufacturingsectorcoveringvariousareasofMarketing,Finance,HR,

QualityManagement&InternationalTrade.TheseprogramsareconductedbyourexpertResourcepersonshavingthorough

knowledgeofthesubjectaswellasthosehavingrichpracticalexperience.MDPsaredesignedkeepinginviewoftheever-

changingdemandonBusinessandprofessionalexecutives.Contentsoftheseprogramsareconstantlyreviewedandupdated

onaregularbasis.Participantsareequippedwiththelatesttools,techniquesandskillstoenhancetheirproductivity.

Ourinteractivetrainingmethodologyincludesroleplaying,groupparticipation,casestudies,presentationsandvideoclips.

Opportunity to attend MDPs at JIMS, Rohini!our Forthcoming programmes

5th May 2012 total Quality Management (tQM) For Small Business enterprise

23rdJune2012 BasicLeadershipSkills

Mr. Sanjive SaxenaMr. Sanjive Saxena has a total experience of

24 years which includes 13 years of Industry

experience and 11 years of academic. He

has worked in several organizations including

FujitsuconsultingIndiaLtd.,RiskManagement

Solutions India Ltd. and TCIL BellSouth Ltd.

Duringhiscorporatestint,hehasledtheorganizationstoachieveISO

9001,ISO27001,CMMIassessmentsandothers.HeholdsaMasters

degreeinMathematicsandM.TechDegreeinInformationTechnology.

HisQualityrelatedcredentialsincludethefollowing:

• LeadAuditorforISO27001:2005

• Certified Software Quality Professional from STQC Directorate,

CGOComplexNewDelhi

• Certification in Introduction to CMM for software Industry from

STQC

• InternalQualityAuditorISO9001:2000

• CertifiedInternalQualityAuditorISO9001:1994

• CertificationinSoftwareConfigurationManagement

• CertifiedProcessWriter

• CertificationinProjectManagement

Mr. Sanjive Saxena is currently an Associate Professor with JIMS,

Rohini at Delhi.

Mr. Sandeep GuptaWith an interesting

cross domain expertise

ranging from Mining

to Supply Chain to

e-learning,Mr.Sandeep

Gupta’sworkhastaken

him across different sectors as well, from

government to private to entrepreneurship.

This wide spectrum has helped him hone

his understanding in different roles. His

entrepreneurial stints have given him better

understanding about the way different

businesses aredone.He isB.Tech fromNIT,

Jaipur & MBA from Thunderbird, US. Key

highlightsofcompetenciesare:

• Morethan16yearsofexperienceinGovt.

sectorasexecutiveengineer,privatesector

andentrepreneurialexperience.

• A major part of his professional life was

spent working in industry and corporate

sectors in production and operations

management, marketing, supply chain

managementetc.

Mr.SandeepGupta is currently anAssociate

ProfessorwithJIMS,RohiniatDelhi.

Key Resource Persons

About JIMSJaganInstituteofManagementStudies(JIMS)wasestablishedin1993undertheaegisofJagannathGuptaMemorialEducational

SocietywhichisdedicatedtothecauseofimpartinghighqualityprofessionaleducationinthefieldsofManagementandIT.

TodayJIMSranksamongthetopManagementInstitutesinDelhi.

JIMSoffersPostGraduateDiplomainManagement(PGDM)withspecialisationinareasofMarketing,FinanceandHuman

Resource.TheInstitutealsooffersspecializedprogramsinInternationalBusinessandRetailManagementundertheapproval

ofAICTE.TheInstitutealsorunsBBA,BCA&MCAcourseswhichareaffiliatedtoIPuniversity.

Aplaceforknowledgedrivenlearners,theInstitutehasbeenworkingfortheattainmentofamissiontodevelophighlyskilled

andprofessionalhumanresourceforindustryandbusiness.Oneofthebiggeststrengthsoftheinstituteisitshighlyqualified,

experiencedanddedicatedfaculty.Theyworktowardscreatingnewbenchmarksthroughupdatedcurriculamreviews,rigorous

studentevaluation,extensiveresearchworkandotherdevelopmentprograms.JIMSishavingafullfledgedcampuswithallthe

infrastructureincludingfullyairconditionedclassrooms,conferenceroomsandauditoriumsandareequippedwithstateofthe

artvisualaids,internetandintranetconnectivity.Ourcuttingedgefacilitiesincludeworldclassservers,wi-finetworkedcampus,

wellstockedlibraryandarangeofhardwareandsoftwaresupplieswhichfacilitatesaneffectivemodeloflearning.

The faculty is also involved in conducting advanced research in the areas of Micro, Small andMedium Enterprises and

InternationalBusiness.Researchisbasedonprimarydataandishighlyrelevanttothepresentdayindustryandbusiness.

StrategicallylocatedinthetranquilenvironsofRohini,itisadjacenttoRithalaMetrostation.

FormoredetailscontactMr. C. george(Head-MDPCell)

Jagan institute of Management Studies3,InstitutionalArea,Sector-5,Rohini,Delhi-110085

Email:cherian.george@jimsindia.org•Telno:011-45184004(D),45184000•Faxno:45184032

www.jimsindia.org

Reserve Your Seats Today !