EQUIPMENT PERFORMANCE SUMMARY SHEET Supplier : Atkins Temptec Reporting Period: July - Sept 2002 Equipment Model: 31308-KF Frequency: Quarterly Equipment Name: Econotemp (F) Warranty: 5-year Field Equipment Summary (Table 1) Current Period Last Period Cumulative Failures Per Cumulative Failures Per In-Warranty & Unit Per Year In-Warranty & Unit Per Year Out-of-Warranty In-Warranty Shipped In-Warranty Out-of-Warranty In-Warranty Shipped In-Warranty Units in Service System Wide 11481 11481 1850 9631 9631 1996 United States 7988 1813 1813 6175 6175 1792 Canada 398 7 7 391 391 98 International 3095 30 30 3065 3065 106 Total Failures DOA DOA System Wide 8 8 0 0.00279 6 6 0 0.00249 United States 0.00000 0.00000 Canada 0.00000 0.00000 International 0.00000 0.00000 (Chart 1) Top 5 Failures System Wide (Table 2) Component Failures Past Failures This Failure 12 Months Period Connector Loose 9 2 Board Corroded 12 6 0.00000 0.00050 0.00100 0.00150 0.00200 0.00250 0.00300 0.00350 0.00400 0.00450 3Q01 4Q01 1Q02 2Q02 3Q02 Failures/Unit/Year Reporting Period Warranted Failures/Unit/Year

McDonald's Quarterly Reliability Report

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Page 1: McDonald's Quarterly Reliability Report

EQUIPMENT PERFORMANCE SUMMARY SHEET

Supplier : Atkins Temptec Reporting Period: July - Sept 2002Equipment Model: 31308-KF Frequency: QuarterlyEquipment Name: Econotemp (F) Warranty: 5-year

Field Equipment Summary (Table 1)

Current Period Last PeriodCumulative Failures Per Cumulative Failures Per

In-Warranty & Unit Per Year In-Warranty & Unit Per YearOut-of-Warranty In-Warranty Shipped In-Warranty Out-of-Warranty In-Warranty Shipped In-Warranty

Units in ServiceSystem Wide 11481 11481 1850 9631 9631 1996United States 7988 1813 1813 6175 6175 1792Canada 398 7 7 391 391 98International 3095 30 30 3065 3065 106Total Failures DOA DOASystem Wide 8 8 0 0.00279 6 6 0 0.00249United States 0.00000 0.00000Canada 0.00000 0.00000International 0.00000 0.00000

(Chart 1)Top 5 Failures System Wide (Table 2)

Component Failures Past Failures ThisFailure 12 Months PeriodConnector Loose 9 2

Board Corroded 12 6

0.00000 0.00050 0.00100 0.00150 0.00200 0.00250 0.00300 0.00350 0.00400 0.00450

3Q01 4Q01 1Q02 2Q02 3Q02

Failu

res/

Uni

t/Yea

Reporting Period

Warranted Failures/Unit/Year