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NEPAL COLLEGE OF MANAGEMENT Dhobighat, Lalitpur Report on McDonald’s Submitted by : Supervised by : Ginish jung Dahal Sujan Aryal Urusha Joshi Faculty of International Business Hem Ghimire

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NEPAL COLLEGE OF MANAGEMENT

NEPAL COLLEGE OF MANAGEMENT

Dhobighat, Lalitpur

Report on McDonalds

Submitted by : Supervised by :

Ginish jung Dahal Sujan Aryal

Urusha Joshi Faculty of International Business

Hem Ghimire

Abinash Adhikari

Rojeet Maharjan

Ezen Shrestha

Shri kumar Thapa

Acknowledgement

We would like to offer our sincere thanks to all the people who have devoted their precious time and effort in the course of preparing this report.

We would also like to offer our gratitude to our college, Nepal College of management for incorporating the project in BBA program. We are thankful to Mr. Sujan Aryal, international business instructor for providing us with this opportunity and also provided us with constant help and guidance.

This project has provided with the opportunity to implement our academic knowledge into the real world and broaden our horizon.

Thanking youExecutive Summary

This project was carried out to ascertain the requirements that are to be fulfilled while opening a multinational company, i.e. McDonald in developing country like Nepal. The report covers about the mission, vision and goal of establishing the franchise of McDonald in Nepal. The McDonald's Corporation is the world's largest chain of hamburger fast food restaurants, serving around 68 million customers daily in 119 countries across 35,000 outlets.We have performed a detail study on the potential market in developing counties like Nepal and how McDonald is to cope with the other companies in the same industry like KFC, etc. the SWOT analysis prepared would help McDonald to cope up with the present and future difficulties. the financial plans would help to accumulate the costs and the revenue generated by the outlets and marketing plan would help to foster and broaden the Nepalese market of McDonald in the food industry.

Through our project, we can conclude that the McDonald is one of the largest outlet in the food industry and McDonald has a very immense chance of broadening its market in the Asian countries like Nepal and Nepalese market could also be benefitted by the entry of McDonald as it would improve the economic obstacles which has been a serious problem in the Nepalese market.

Table of Contents1.0 Introduction of Mcdonalds1.0.1 History of Mcdonalds2.0 Potential Market in Nepal3.0 Environmental Analysis of Nepalese market for McDonalds

3.0.1 Strenghts

3.0.2 Weakness

3.0.3 Threats

3.0.4 Opportunities4.0 Business Plan

4.0.1 Vision

4.0.2 Mission

4.0.3 Keys to Success

4.0.4 Goals

4.0.5 Strategic Objectives

4.0.6 Financial Plan

4.0.6.1 Projected, profit and loss account (Appendix A)

4.0.6.2 Projected balance sheet (Appendix B)

4.0.7 Marketing Plan

4.0.7.1 Description of market 4.0.7.2 Customer values

4.0.7.3 Distribution Channels

4.0.7.4 7ps of Mcdonalds Marketing Model5.0 Future Plan of Mcdonalds

5.0.1 Income statement for the year 2016 and 2017

5.0.2 Balance Sheet for the year 2016 and 2017

6.0 Conclusion

7.0 References8.0 Annex

1.0 Introduction of McDonalds

McDonald's fast food restaurant is one of the largest franchises in the United States as well as aboard. Their top menu items include: hamburgers, cheeseburgers, McNuggets, and French fries. They are also known for one of their popular desserts: the apple pie and their breakfast sandwich: the Egg McMuffin. There are more than 35,000 McDonald's restaurants serving in 119 countries. More than 75% of McDonald's restaurants worldwide are owned and operated by independent owners.

McDonald's has several ethical and social responsibility policies in place throughout their solely owned and franchised companies. These policies include placing the customer experience at the core of what they do, committing to their employees by nurturing their talent and rewarding their achievements, maintaining high standards regarding the conduct for business, and giving back to the communities in which they are established.

Risk management is imperative to McDonald's. They have a risk assessment tool that they use to determine the country risk: which pertains to the specific country/region they are located in; industry risk: pertains to supplies produce; and facility risk: which is a combination of both country and risk groundwork. These factors are all part of the risk assessment tool that is used in each of their companies to help them with risk management.

Security features in McDonald's includes their security camera systems within the facilities to continuously monitor all activity in and around the restaurants to ensure the safety for the workers as well as customers. McDonald's use these security cameras also in regards to workers compensation claims or liability lawsuit claims from consumers.McDonald's also monitors their computer software systems with an ACS system that monitors the technological factors of their business.

1.0.1 History of McDonaldsOrigins In 1917, 15-year-old Ray Kroc lied about his age to join the Red Cross as an ambulance driver, but the war ended before he completed his training. He then worked as a piano player, a paper cup salesman and a Multi-mixer salesman.

In 1954, he visited a restaurant in San Bernardino, California that had purchased several Multi-mixers. There he found a small but successful restaurant run by brothers Dick and Mac McDonald, and was stunned by the effectiveness of their operation. They produced a limited menu, concentrating on just a few items: burgers, fries and beverages, which allowed them to focus on quality and quick service.

Kroc pitched his vision of creating McDonalds restaurants all over the U.S. to the brothers. In 1955, he founded McDonalds System, Inc., a predecessor of the McDonalds Corporation, and six years later bought the exclusive rights to the McDonalds name. By 1958, McDonalds had sold its 100 millionth hamburger.

A Unique Philosophy Ray Kroc wanted to build a restaurant system that would be famous for providing food of consistently high quality and uniform methods of preparation. He wanted to serve burgers, buns, fries and beverages that tasted just the same in Alaska as they did in Alabama

To achieve this, he chose a unique path: persuading both franchisees and suppliers to buy into his vision, working not for McDonalds but for themselves, together with McDonalds. He promoted the slogan, In business for yourself, but not by yourself. His philosophy was based on the simple principle of a 3-legged stool: one leg was McDonalds franchisees; the second, McDonalds suppliers; and the third, McDonalds employees. The stool was only as strong as the three legs that formed its foundation.

System First and foremost, Kroc advocated adherence to the system approach. So while many of McDonalds most famous menu items like the Big Mac, Filet-O-Fish and the Egg McMuffin were created by franchisees, the McDonalds operating system required franchisees to follow the core McDonalds principles of quality, service, cleanliness and value.

The Roots of Quality McDonalds passion for quality meant that every single ingredient was tested, tasted and perfected to fit the operating system. As restaurants boomed, the massive volume of orders caught the attention of suppliers. Kroc shared his vision of McDonalds future with potential suppliers and they agreed to supply the nascent organization with product that met McDonalds prescribed standards. As other quick service restaurants began to follow, McDonalds high standards rippled through the meat, produce and dairy industries. Again, Ray Kroc was looking for a partnership, and he managed to create the most integrated, efficient and innovative supply system in the food service industry. These supplier relationships have flourished over the decades; in fact, many McDonalds suppliers operating today first started business with a handshake from Ray Kroc.

Hamburger University In 1961, Kroc launched a training program, later called Hamburger University, at a new restaurant in Elk Grove Village, Illinois. There, franchisees and operators were trained on the proper methods for running a successful McDonalds restaurant. Hamburger U. also had a research and development laboratory to develop new cooking, freezing, storing and serving methods. Today, more than 80,000 people have graduated from the program.

The Legend Lives On Right up until he died on January 14, 1984, Ray Kroc never stopped working for McDonalds. His legacy continues to this day as the system provides McDonalds customers with great tasting, affordable food; crew and franchisees with opportunities for growth; and suppliers with a shared commitment to provide the highest quality ingredients and products.

From his passion for innovation and efficiency, to his relentless pursuit of quality, to his many charitable contributions, Ray Krocs legacy continues to be an inspirational and integral part of McDonalds today and into the future.

.

2.0 Potential market in Nepal Many believe that Nepal is still an under-explored market given the potential it has. The market is growing and chances of further expansion are still very high due to the increased awareness and affordability of consumers. Based on Purchasing Power Parity (PPP) Nepals Per Capita Income has doubled in 32 years. Recently released Human Development Report 2013 by the United Nations Development Program (UNDP) has revealed that the gross national income (GNI) per capita in PPP increased by 101 percent to US$ 1,137 in 2012 compared to 1980. Inflow of remittance and a large portion of youth population have made Nepal a potential market to companies. In this issue, New Business Age provides marketers and companies with some interesting insights to know the changing consumers landscape in Nepal. As estimated by Nepali Times, the annual fee for a McDonalds franchise is said to be in the $ 1 million range in this part of the world. Even if the novelty effect may bring in customers initially, businessmen doubt if there will be a good return on investments, especially because of the high franchise cost.

As Nepalese market is heavily influenced by Indian market so, publicity is not expected to be a problem since, most young urban Nepalese are already exposed to the brand. The franchises would be a new 'cool' place for urban youngsters to hang out, provide office-goers a new option to grab a quick bite and also for trekkers who are sick of eating dal-bhat for three weeks in the mountain.

3.0 Environmental analysis of Nepalese market for McDonaldsThe SWOT analysis of McDonalds is illustrated as follows: 3.0.1 Strengths One of the Largest fast food market:McDonalds is the largest fast food restaurant chain in terms of total world sales (8%). It is the second largest outlet operator with more than 35,000 outlets, serving 69 million consumers every day in 119 countries.

Brand recognition:Companys brand is the most recognized brand in fast food industry in world as well as Nepal and is valued at $40 billion. McDonalds is also famous by the Ronald McDonald clown.

Locally adapted food menus :

The local food menus which are famous in the locality are adopted to attract the customers. Thus ability to adapt to local tastes is one of our strength. Partnership with best brands:

We offer only most popular brands in its restaurants, such as: Coca Cola, ketchup and others. Children targeting

Our business successfully targets very young children through offering playgrounds, toys with its meals and advertisements.

3.0.2 Weakness

Negative publicity:

McDonalds is heavily criticized for offering unhealthy food to its customers, stimulating obesity and strong marketing focus on very young children.

Unhealthy food menu:

We introduce healthier choices in menu; the menu is largely formed of unhealthy meals and drinks. Such menu offering prompts protests by organizations that fight obesity and hence, decreases our popularity.

Low differentiation:

McDonalds products are no longer able to substantially differentiate it from other fast food chains and opt to compete by price rather than by additional features.

3.0.3 Opportunities Increasing demand for healthier food:

While demand for healthier food increases, we could introduce more healthy food choices in our menu and reverse its weakness into strength. We are trying to seize such an opportunity and soon plan to open only vegetarian restaurant in Nepal.

Home meal delivery:

We could exploit an opportunity of delivering food to home and increase its reach to customers.

Full adaptation of its new practices:

McDonalds has redesigned its logo and restaurant design in 2006. In addition, it has introduced some new practices. We will finish remodeling all of the restaurants and adapt the best practices in them as soon as possible.

Changing customer habits and new customer groups:

Changing customer habits represent new needs that must be met by businesses. We will focus on youngsters and office goers who are tired of the traditional fast food items.3.0.4 Threats Saturated fast food markets in the developed economies:

The fast food market in the developed countries is already overcrowded by so many fast food restaurant chains and this already proves to be a threat to McDonalds.

Trend towards healthy eating:

Due to government and various organizations attempts to fight obesity, people are becoming more conscious of eating healthy food rather than what McDonalds has offered in its menu. Local fast food restaurant chains:

Local fast food restaurants can often offer a more local approach to serving food and menu that exactly represents local tastes. Although McDonalds does a great job in adapting its own menu to local tastes, the rising number of local fast food chains and their lower meal prices is a threat to McDonalds.

Currency fluctuations:

The business receives a part of its income from foreign operations. The profits that are sent back to US have to be converted into dollars and may be affected by the exchange rates, especially when the dollar is appreciating against other currencies.

4.0 Business plan

4.0.1 VisionEat Healthy, Live Healthy

4.0.2 MissionTo be our customers' favourite place and way to eat and drink. Our worldwide operations are aligned around a global strategy called the Plan to Win, which centered on an exceptional customer experience People, Products, Place, Price and Promotion. We are committed to continuously improving our operations and enhancing our customers ' experience

4.0.3 Keys to Success

Themost importantkey to successis ourlocation. It is very important that our location live up to our expectations, and is convenient to as many potential customers as possible. Another key to success lies with the ability to execute plan. If we neglect one or more aspects of our plan, whether that is our numbers, our employees, our cleaning and food standards, or our commitment to customers, we will not succeed and thrive.4.0.4 Goals Good food, good people and good neighbor are the ultimate aim of McDonalds. Main aims are to serve good food in a friendly and fun environment, to be a socially responsible company and provide good returns to our shareholders. The company aims to provide its customers with food of a high standard, quick service and value for money. They also wish to be more eco-friendly and to serve healthier food. Some of the goals are illustrated as follows:1. Profit maximization:

Maximizing sales revenue or profit is an aim we will use in our business. this helps to the success of the business . This is where the business will seek out to gain and increase in their income from the customers.

2. Survival: Survival is an aim for many businesses. We should start out by first aiming to stay in the business by earning enough money from customers to meet all of the business expenses. We have an aim for making enough money to cover its costs during the first year or so. 3. Market Share:

Our goal is to acquire at least 40 % share in the food market within a year.We need to research other similar business and find out how they make customers so, that we could promote our business and can make our business better than the competitors.

4. Growth: We need to make profit to grow and continue the business and we also need to survive. McDonalds has to be ahead of its market share in order to survive as well. Growth of the McDonald branches towards Pokhara, Jhamsikhel,etc i.e. tourist destination of Nepal. 4.0.5 Strategic objectives1. Our customers are the reason for our existence. We demonstrate our appreciation by providing them with high quality food and superior service in a clean, welcoming environment, at a great value.2. We believe that a team of well-trained individuals with diverse backgrounds and experiences, working together in an environment that fosters respect and drives high levels of engagement, is essential to our continued success.3. At McDonalds, we hold ourselves and conduct our business to high standards of fairness, honesty, and integrity. We are individually accountable and collectively responsible.4. We take seriously the responsibilities that come with being a leader. We help our customers build better communities, and leverage our size, scope and resources to help make the workplace a better place.5. McDonalds is a publicly traded company. As such, we work to provide sustained profitable growth for our shareholders. This requires a continuous focus on our customers and the health of our system. 6. We are a learning organization that aims to anticipate and respond to changing customer, employee and system needs through constant evolution and innovation.4.0.6 Financial plan The financial part is considered to be an important determinant during the establishment of new franchise business proposal. The projected financial plan will enhance the company to develop and expand its business. Therefore it is important for McDonald to focus upon the estimated financial plan to establish itself in the leading position.

4.0.6.1 Projected, profit and loss account: (Appendix A)

The prime objective of profit and loss account is to focus upon the overall income and expenditure of the business. In this stage in context of business the profit and loss account demonstrates the income of the company in form of sales revenue.4.0.6.2 Projected balance sheet: (Appendix B)

The projected balance sheet reflects the overall financial condition and performance of the business. From the balance sheet of business it is observed that the company is reflecting a favorable financial position from the start up of the business.

Appendix A

ParticularsAmount (Rs.)

Sales36000000

Direct Cost of Sales5000000

Other Costs of Sales100000

Total Cost of Sales5100000

Gross Margin30900000

Expenses

Payroll7500000

Marketing/Promotion2000000

Depreciation1000000

Rent1200000

Utilities500000

Total Operating Expenses12200000

Profit Before Interest and Taxes18700000

Interest expenses

250000

Earnings before tax18450000

Less : Tax (34%)6273000

Net income 1,21,77,000

Projected Income Statement for the year 2015Appendix B

Projected Balance Sheet for the year 2015AssetsAmount(Rs.)

Current Assets

Cash5000000

Other Current Assets5000000

Total Current Assets10000000

Long-term Assets

Long-term Assets15000000

Accumulated Depreciation1000000

Total Long-term Assets14000000

Total Assets2,40,00,000

Liabilities and CapitalAmount

(Rs.)

Current Liabilities

Accounts Payable1000000

Current Borrowing800000

Other Current Liabilities1000000

Subtotal Current Liabilities2800000

Long-term Liabilities5000000

Total Liabilities7800000

Paid-in Capital

Retained Earnings4023000

Earnings12177000

Total Capital16200000

Total Liabilities and Capital2,40,00,000

4.0.7 Marketing PlanThe aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.

- Peter F. Drucker Todays successful companies at all levels have one thing in common that is all successful companies are:

a) Strongly customer focused

b) Heavily committed to marketing

To be successful an organization motivates everyone in the organization to produce superior value for their customers, leading to high levels of customer satisfaction.4.0.7.1 Description of market:As McDonalds has strong brand name and is available in most of the countries, it has market potential in Nepal also. For the coming few years we will limit ourselves in Kathmandu valley as out of total population of around 27million, around 5 million people live here. As most of the people living here are wealthy enough, highly educated and brand conscious, it is likely that they will choose products of McDonalds without any hesitation.

Our Marketing Strategy is to reach the largest amount of tourists residents, and students for the least amount of money.Ourstrategywill focus on three solid points:

To develop customer loyalty

To extend the franchise brand locally.

Develop local word-of-mouth advertising

4.0.7.2 Customer values:

McDonald's has best Service and Values according to the customers. In a recent survey of restaurant customers in the United States, which asked customers to rate restaurant brands on different attributes McDonalds stood first as 57 percent considered it to be the best among all. when it comes to identifying what drives loyalty for restaurants, the most commonly cited factors in determining which quick-service restaurant is visited most often are good value, convenience, low prices and fast service. Great-tasting food is only the eighth-most important factor in driving loyalty in this segment. We will try to maintain consistency of great taste food in with comparatively low price and try to provide fast service to the customers by locating our stores in convenient place of Kathmandu and in this way we will create very good customers values in Nepal also.4.0.7.3 Distribution channels:

In the theory of the Marketing Mix, distribution determines where the product will be sold and how it will get there. In fact, as noted on its official website, McDonald's is the leading global foodservice retailer, with more than 30,000 local restaurants serving nearly 46 million people each day in 121 different countries. In the first year we will try to limit ourselves to Kathmandu valley and try to serve around 600 customers each day. We will try to create intensive distribution channel by welcoming the customers who come to us on the one hand and on the other hand we will appoint sales personnel who will deliver our products whenever customers demand. 1. Market PenetrationMcDonalds has planned to enhance market penetration strategies by inculcating few interior market promotions so to increase the market share by attracting competitors clients. Secondly we will also launch few advertisement campaigns for domestic market client in Nepal.2. Market DevelopmentMcDonalds has been the best example of market development from last many years in food retail industry. Market development strategy which McDonalds follow is through company expansion plans in new markets and new outlet events through which large number of clients are attracted. McDonalds managers take actions like targeting promotions, opening sales offices and creating alliances with other companies.

3. Service/Program DevelopmentMcDonalds has been giving intense importance to service development programs as its main focus is over providing best services to its clients. we have analyzed the on hand markets and have developed the customer care strategies by taking their feedbacks so to increase the number of satisfied customers. 4.0.7.4 7ps of McDonalds Marketing model Themarketing mixof McDonalds consists of the various elements in the marketing mix which forms the core of a companys marketing system and hence helps to achieve marketing objectives. The marketing mix of McDonalds discusses the 7ps of the leading burger chain across Nepal offering the tastiest burgers and French fries.

Product :-

McDonalds places considerable emphasis on developing a menu which customers want. Market research establishes exactly what this is. However, customers requirements change over time. In order to meet these changes, McDonalds has introduced new products and phased out old ones, and will continue to do so. Care is taken not to adversely affect the sales of one choice by introducing a new choice, which will cannibalise sales from the existing one (trade off). McDonalds knows that items on its menu will vary in popularity. Their ability to generate profits will vary at different points in their cycle. In Nepal McDonalds has a diversified product range focusing both on the vegetarian products as well as non vegetarian products. The happy meal for the children is a great seller among others. Price:- The customers perception of value is an important determinant of the price charged. Customers draw their own mental picture of what a product is worth. A product is more than a physical item, it also has psychological connotations for the customer. The danger of using low price as a marketing tool is that the customer may feel that quality is being compromised. It is important when deciding on price to be fully aware of the brand and its integrity.

In Nepal we will be classifying our products into 2 categories namely the branded affordability (BA) and branded core value products (BCV). The BCV products mainly include the McVeggie and McChicken burgers that cost Rs 180-250 and the BA products include McAloo tikki and Chicken McGrill burgers which cost Rs100-160. This has been done to satisfy consumers which different price perceptions.

Promotion:-The promotions aspect of the marketing mix covers all types of marketing communication; one of the methods employed is advertising. Advertising is conducted on TV, radio, in cinema, online, using poster sites and in the press for example in newspapers and magazines. Other promotional methods include sales promotions, point of sale display, merchandising, direct mail, etc. The skill in marketing communications is to develop a campaign which uses several of these methods in a way that provides the most effective results. In happy meals too which are targeted at children also. Small toys are given along with the meal. Apart from this, various schemes for winning prices by way of lucky draws and also scratch cards are given when an order is placed on the various mean combos. Place:-Place, as an element of the marketing mix, is not just about the physical location or distribution points for products. It encompasses the management of a range of processes involved in bringing products to the end consumer. Our outlets will be placed in Durbarmarga, Jhamsikhel and lakeside Pokhara. People:-The employees in our store will have a standard uniform and specially focuses on friendly and prompt service to our customers. Process:-The food manufacturing process is completely transparent i.e. the whole process is visible to the customers. In fact, the fast food joint will allow our customers to view and judge the hygienic standards at our store by allowing them to enter the area where the process takes place. The customers are invited to check the ingredients used in food. Physical evidence:- We will focus on clean and hygienic interiors of our outlets and at the same time, the interiors will be attractive and the fast food joint maintains a proper decorum at its outlets.5.0 Future plan of McDonaldsWe outline our future of plan to win

We have planned to open McDonalds at the heart of Nepal i.e. Kathmandu. In Kathmandu also we have decided to open McDonalds at the Durbarmarga area which is the most renowned place. After operating at Durbarmarga area, we plan to extend our branches in different area. We will extend our branch in further two places of Kathmandu and later on, we also plan to extend our branch in Pokhara and Jhamsikhel which is the most attracted place for tourists.

As we look to shape McDonald's future as a modern, progressive burger company, our priorities are threefold - driving operational growth, returning excitement to our brand and unlocking financial value. We turn around our business, we will look to create more excitement around the brand and ensure that we build on our rich heritage of positively impacting the communities we serve.

We will continue to pursue opportunities to extend our relevance with a particular emphasis on three key areas: service enhancements, restaurant reimaging, and menu innovation. With service, we will leverage technology to make it easier for managers and crew to quickly and accurately serve the customer. To enhance brand perceptions and drive higher sales and returns, we will accelerate our interior and exterior reimaging efforts around the Nepal. We will innovate at every tier of our menu to sustain our momentum and create excitement for our customers.

We continue to achieve returns on incremental invested capital that are significantly above our high-teens target, enabling further reinvestment in our business.5.0.1 Income statement for the year 2016 and 2017 Year Year 2016 2017ParticularsAmount

(Rs.)Amount

(Rs.)

Sales72000000109000000

Direct Cost of Sales1000000015000000

Other Costs of Sales200000300000

Total Cost of Sales1020000015300000

Gross Margin6180000093700000

Expenses

Payroll1500000022500000

Marketing/Promotion40000006000000

Depreciation20000003000000

Rent20000002800000

Utilities10000001500000

Total Operating Expenses2400000035800000

Profit Before Interest and Taxes3780000057900000

Interest expenses

500000750000

Earnings before tax3730000057150000

Less: Tax (34%)1268200019431000

Net Income2,46,15,0003,17,19,000

5.0.2 Balance Sheet for the year 2016 and 2017

Year Year

2017 2018AssetsAmount(Rs.)Amount(Rs.)

Current Assets

Cash1000000015000000

Other Current Assets1000000015000000

Total Current Assets2000000030000000

Long-term Assets

Long-term Assets3000000045000000

Accumulated Depreciation20000003000000

Total Long-term Assets2800000042000000

Total Assets4,80,00,0007,20,00,000

Liabilities and CapitalAmount(Rs)Amount(Rs)

Current Liabilities

Accounts Payable20000003000000

Current Borrowing333333500000

Other Current Liabilities20000003000000

Subtotal Current Liabilities73333336500000

Long-term Liabilities1000000015000000

Total Liabilities1733333321500000

Paid-in Capital

Retained Earnings604866712781000

Earnings2461800037719000

Total Capital3066666750500000

Total Liabilities and Capital4,80,00,0007,20,00,000

6.0 Conclusion On the basis of entire analysis, we can now therefore conclude that being one of the largest companies in the world, we will continue our path of success by keeping our consumers in regarding product selection as well as price we charge for the product. We encourage our employees to do a good job, usually promote from within, and offers several scholarships to encourage education. Though McDonald's is a centralized, "wait and see" company, we find ways to use technological products that will increase our productivity, service, and sales.We turn around our business, we will look to create more excitement around the brand and ensure that we build on our rich heritage of positively impacting the communities we serve. We will continuously focus on good value, convenience, low prices and fast service.We hold ourselves and conduct our business to high standards of fairness, honesty, and integrity. We are individually accountable and collectively responsible. So, along with the strengths, there are certain limitations as well which are to be corrected in the coming days and McDonalds franchise in Nepal is a positive indicator for the development of the fast food sector in Nepal as well.7.0 References Search Engine : Google

Yahoo

Bing

URL : Http://www.mcdonalds.com Http://www.wikipedia.com

Books : Entrepreneurship by Bruce R. Barringer and R. Duane Ireland

3rd Edition,

Pearson Publication.

8.0 Annex