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MCB ....Management

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MUslim Commercial BAnk

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Page 1: MCB ....Management
Page 2: MCB ....Management

Sir Shakeel

Hissam MehmoodSidra AnjumHina Khan Farah MunavarUmair Saeed

INTRODUCTION TO BUSINESS

PRESENTED TO:

PRESENTED BY:

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Today’s topic of discussion is

MUSLIM COMMERCIAL BANK

And we are presenting here under the head of

INTRODUCTION TO BUSINESS

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A bank is a financial institution which deals with money and credit. It is an intermediate between two parties.

A bank is a firm that takes deposits from household, firms and makes loans to household and firms.

INTRODUCTION TO ORGANIZATION

BAnk

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MCB is one of the leading banks of Pakistan with a deposit base of about Rs. 280 billion and total assets of around Rs.300 billion.

Incorporated in 1947, MCB soon earned the reputation of a solid and conservative financial institution managed by expatriate executives.

Challenging and Changing the Way you Bank.

MCB Bank’s team of committed professionals is dedicated to maintaining long term customer relationships through outstanding service and convenience.

ABOUT MCB

VISION STATEMENT

MISSION STATEMENT

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•Muslim Commercial Bank Ltd. Unfold 57-years’ growth.

• MCB is not an overnight success story.

•The bank started corporate life in Calcutta on July 9, 1947.

•After the partition of the Indo-Pak Subcontinent, the bank moved to Dhaka from where it commenced business in August 1948.

•In 1956, the Bank transferred it Registered office to Karachi, where the Head Office is presently located.

Thus, the bank inherits a 57-years legacy of trust in its customers and the citizens of Pakistan.

HISTORY

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Main Muhammad Mansha

(Chairman and chief executive

Mr. S. M. Muneer

(Vice Chairman)

Mr. Tariq RaffiaSheikh Mukhtar AhmedMr. Mohammed ArshadMr. Shahzad SaleemMr. Raza ManshaMr. Sarmed Amin Mian Umer ManshaMr. Mushtaq Ahmed MalikMr. Mohammed Aftab ManzoorPresident & Chief Executive

The board of directors has the authority in guiding Bank affairs and in making general policies.

ORGANIZATION STRUCTURE

EXECUTIVES BOARD OF DIRECTORS

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•General Banking Operation Department

•Credit Department

•Foreign Exchange Department

DEPARTMENTS

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General banking department is most important and busiest department of the bank. This General banking department is most important and busiest department of the bank. This department performs basic function of the branch such as maintenance of account in the department performs basic function of the branch such as maintenance of account in the branch, preparation of financial statements of the branch etc. branch, preparation of financial statements of the branch etc.

This department is divided into four sections:This department is divided into four sections:

1. DEPOSIT SECTOIN 3. REMITTANCE SECTION1. DEPOSIT SECTOIN 3. REMITTANCE SECTION2. CASH SECTION 4. CLEARING SECTION 2. CASH SECTION 4. CLEARING SECTION

All types of accounts are managed and maintained in this section. All types of accounts are managed and maintained in this section. All the All the money deposited and withdrawn is properly recorded in each money deposited and withdrawn is properly recorded in each specific account numberspecific account number. .

It relates to daily operations of the Banks. This department It relates to daily operations of the Banks. This department needs a careful job as it deals with the cash. Cash department provide needs a careful job as it deals with the cash. Cash department provide following services.following services.

• Cash receipt • Cash payment• Collection of utility bills

GENERAL BANKING DEPARTMENT

FUNCTIONS

DEPOSIT SECTION

CASH SECTION

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One of the major Functions of bank is remittance of One of the major Functions of bank is remittance of funds from one customer to another or from one center to funds from one customer to another or from one center to another center. another center.

The clearing of a cheque and other instruments is The clearing of a cheque and other instruments is another important function which MCB performs. This function is another important function which MCB performs. This function is mainly done through STATE BANK OF PAKISTAN.mainly done through STATE BANK OF PAKISTAN. ..

The credit department plays a vital role in the function of bank. Credit department issue short term and long term loans to its customers. The main source of income is its mark up on different types of long term and short term loans.

The foreign exchange department deals with daily exchange rates. It is an important department because it deals with foreign exchange like US dollar, German mark, Saudi Reyal, Japanese yen and etc.

REMITTANCE SECTION

CLEARING SECTION

CREDIT / ADVANCE DEPARTMENT

FOREIGN EXCHANGE DEPARTMENT

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• Online Services• Accounts• Loans• Cards• Travellers’s Cheque

SERVICES/ PRODUCTS

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1.ATM 2.Mobile Banking3.Call Center4.Bill Payments

ONLINE SERVICES

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MCB ATM 24- Hour Smart Card. "It Works. Anytime in Pakistan and abroad."

The MCB ATM Regular Card allows withdrawal of up to Rs. 10,000 per day and a maximum of 3 withdrawals per day per card.

The MCB ATM Gold Card allows withdrawal up to Rs. 25,000 per day and a maximum of 6 withdrawals per day per card. The cardholder has to make at least two transactions to withdraw the full amount of Rs. 25,000.

ATM REGULAR CARD

CARD CATEGORIES

ATM

MCB ATM

MCB ATM GOLD CARD

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At the forefront of technological excellence, MCB proudly introduces MCB MOBILE BANKING.

The convenience of accessing your account balance information and mini statements whenever you want or wherever you may need them, with comfort and peace of mind.

MCB Mobile Banking service is available to all MCB ATM cardholders, 24 hours - 365 days. Just call our Help Line on 111-000-MCB (622) or any MCB online branch for assistance...

MOBILE BANKING

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The state of the art MCB call center is the right choice to keep you in step with your ever hectic schedule by providing you services relating to your account and Smart card at any point in time.

Our well-abreast and friendly call center team is available 24 x 7, 365 days a year to ensure that  your daily financial obligations are taken care of guaranteeing you a good night’s sleep.

Welcome to the MCB PHONE BANKING Experience: 111-000-MCB (622)!

CALL CENTERS

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MCB easy bill pay offers unmatched convenience to pay your utility and mobile phone bills or re-charge your prepaid mobile phone accounts anywhere, anytime with security and peace of mind.

MCB is the only bank that offers you 3 convenient options of making bill payments to PTCL, SSGC, KESC, Instaphone, Mobilink, Paktel and Ufone. So, save your precious time by avoiding long queues and pay your bills through MCB Easy Bill Pay.

Pay with MCB ATM

Pay through MCB Virtual

Pay through MCB Call Centre

MCB BILL PAYMENTS

BILL PAYMENTS

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MCB IS OFFERING FOLLOWING ACCOUNTS

•PKR ACCOUNTS•SAVING ACCOUNTS•BASIC SAVING•FOREIGN ACCOUNTS•PLS DECLARED RATES•ENHANCED SAVING ACCOUNTS

ACCOUNTS

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The more you praise and celebrate your life, the more there is in life to celebrate.”

MCB Personal Loan shortens the distance between your dreams and yourcelebrations.It is fast, flexible and affordable

MCB Pyara Ghar now provides you with all you want as you can renovate yourexisting home, buy or construct a dream house that you always envisioned for you and your family. After all, "Apna Ghar... Pyara Ghar"

PERSONAL LOAN

MCB PYARA GHAR

LOANS

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MCB Car4U can give you all ... MCB Car4U through its flexibility, affordability, speed and other Special Benefits makes you keep up with the fast pace of life ... because we know Kahin na Kahin tau Hai.. 1 Car4U.

MCB Business Sarmaya offers a running finance facility against your house/flat and is the best way to resolve all your cash flow problems.

BUSINESS SARMAYA

CAR 4 U

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MCB Visa is not just another card in your wallet. It not only provides the conventional credit card services in a manner that is superior in comparison, but goes an extra mile.

MCB now brings you MCB Smartcard -a secure and convenient instrument of payment with unmatched functionalities. It provides 24-hour direct access to your bank account.

SMART /DEBIT CARD

MCB VISA

CARDS

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MCB Offering Two cheques in this regard i.e.

MCB Rupee Traveler's Cheques were first introduced in 1993 as safe cash for traveling and travel related purposes.

MCB Rupee Traveler's Cheques- The safest way to Carry Cash

MCB Gift Cheques, eliminates guesswork in trying to find out the perfect Gift for any occasion birthdays, wedding, graduation and religious festivals.

TRAVELLER’S CHEQUE

RUPEE TRAVELLER’S

GIFT CHEQUE

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As MCB is the Private limited company so main features of public limited company are as follows:

1. Incorporated under companies ordinance, 19842. Minimum number of members is 2, and maximum 503. Legal Entity is required4. Liability of the shareholders is limited to the value of the shares 5. Not Allowed to invite public to buy shares by the issue of prospectus6. Cannot be listed on stock exchange

PRIVATE LIMITED COMPANY

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To promote On Line Banking on an extensive sealer so that:-

• Withdrawal, utility bills payments, deposits may be made round the clock with one visit to the branch.• To transfer of funds anywhere easy.

• To promote RTCs (Rupee Traveler Cheques) as a medium of exchange to facilitate the business persons.

• To develop at least 160 branches in the country, as center of excellence for competing with the best of foreign Banks.

• To promote team work, improve information systems.

• To concentrate on development of human resources.

• To fix targets for securing deposits and other business on an annual basis.

STRATEGIES

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DISTRIBUTION AREAS

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MCB is one of the best domestic Bank in Pakistan. Its major strength is its large branch network with 946 branches which spread throughout the country while MCB has 158 online branches.

MCB has well paid staff therefore, it eliminate the presence of employee union.

MCB credit cards are using throughout the country.

MCB ATM and Master cards are facilitating most of its customers.

MCB is pioneer in introducing Rupee Travelers Cheque and its RTC are using throughout the country.

Most of MCB branches are computerized and MCB is investing highly Technology to facilitate its customers. Being a private Bank, MCB does not observe any sort of political influence.

STRENGTHS

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Overstaffing is one of the major problems of MCB. Now MCB is offeringOverstaffing is one of the major problems of MCB. Now MCB is offeringdifferent golden handshake scheme to reduce its employee. This can cause different golden handshake scheme to reduce its employee. This can cause negative impact on working employee.negative impact on working employee.

There are some branches of MCB in which computer are missing.There are some branches of MCB in which computer are missing.MCB is reducing its branches. This can cause negative effect on working MCB is reducing its branches. This can cause negative effect on working employee.employee.

In some potential areas ATM is not present.In some potential areas ATM is not present.

MCB has only 5 foreign branches which need to be increased.MCB has only 5 foreign branches which need to be increased.MCB RTC. Market leading but it is useable in Pakistan only. MCB RTC. Market leading but it is useable in Pakistan only.

Customers having accounts with small amounts are not given same services and Customers having accounts with small amounts are not given same services and dealing given to those with high accounts.dealing given to those with high accounts.

In some cities the number of ATM are greater than the requirement and some In some cities the number of ATM are greater than the requirement and some potential zones are missing them.potential zones are missing them.

WEAKNESSES

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MCB has opportunity to install ATM all over the country to MCB has opportunity to install ATM all over the country to provide 24 hour cash facility to its customers.provide 24 hour cash facility to its customers.

MCB has opportunity to online all its branches to facilitate MCB has opportunity to online all its branches to facilitate E-Commerce.E-Commerce.

As the Government is trying to increase industrialization in As the Government is trying to increase industrialization in Pakistan MCB has opportunity to attract business community Pakistan MCB has opportunity to attract business community by offering different product and services.by offering different product and services.

MCB can attract customers by offering them high profit rates MCB can attract customers by offering them high profit rates and introduced new product and services.and introduced new product and services.

Today leasing business is increasing in Pakistan. MCB has opportunity to Today leasing business is increasing in Pakistan. MCB has opportunity to increase its leasing business.increase its leasing business.

OPPORTUNITIES

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Foreign banks are increasing in Pakistan which is offering new product and Foreign banks are increasing in Pakistan which is offering new product and services. This is a threat for MCB.services. This is a threat for MCB.

Political uncertainty is also a threat for MCB. Because of this foreign Political uncertainty is also a threat for MCB. Because of this foreign investors are afraid of investing in Pakistan.investors are afraid of investing in Pakistan.

The seasonal variation such as floods and shortage of rain can impact the The seasonal variation such as floods and shortage of rain can impact the over over

all GDP of Pakistan hence threat for MCB.all GDP of Pakistan hence threat for MCB.

Terrorism is also a threat for the bank as it reduces the foreign investment Terrorism is also a threat for the bank as it reduces the foreign investment in the country.in the country.

Downsizing is also a threat for MCB employee as they feel insecure about Downsizing is also a threat for MCB employee as they feel insecure about their job. their job.

THREATS

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TRUSTTRUSTWe are the trustees of public funds and serve with integrity & commitment. Ethical behavior We are the trustees of public funds and serve with integrity & commitment. Ethical behavior is of critical importance to us. We adopt full compliance with internal and external policies is of critical importance to us. We adopt full compliance with internal and external policies and procedures, operating within the legal frameworkand procedures, operating within the legal framework

CUSTOMER FOCUSCUSTOMER FOCUSWe continuously seek to exceed our customer’s expectations, forging and maintaining long We continuously seek to exceed our customer’s expectations, forging and maintaining long term relationshipsterm relationships

INNOVATIONINNOVATIONWe strive to be the market leaders in innovative products and services offering customized We strive to be the market leaders in innovative products and services offering customized financial solutions with flawless executionfinancial solutions with flawless execution

TEAMWORKTEAMWORKThe diversity of our people is our strength. We inspire and challenge each other – working The diversity of our people is our strength. We inspire and challenge each other – working together to achieve synergytogether to achieve synergy

ACHIEVEMENTACHIEVEMENT Our people are our most valuable asset. We are committed to a result oriented culture. Our Our people are our most valuable asset. We are committed to a result oriented culture. Our goals are clear and merit is the only criterion for rewardgoals are clear and merit is the only criterion for reward

GENERAL RESPONSIBILITYGENERAL RESPONSIBILITYAs responsible citizens we contribute to the social welfare of the community we live inAs responsible citizens we contribute to the social welfare of the community we live in

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All the branches should be online. By this E-Commerce can be increased in Pakistan.All the branches should be online. By this E-Commerce can be increased in Pakistan.

Quality customer service is very important in banking. MCB can improve the customer service by Quality customer service is very important in banking. MCB can improve the customer service by giving proper training to its employee.giving proper training to its employee.

More Foreign branches should be opened instead on relaying on local branches. MCB has only More Foreign branches should be opened instead on relaying on local branches. MCB has only four foreign branches their number should be increased.four foreign branches their number should be increased.

MCB should hire people whose education are related to banking fields instead of hiring graduates MCB should hire people whose education are related to banking fields instead of hiring graduates by this standard of bank will increase.by this standard of bank will increase.

In branches workload should be divided equally so that no body feel burden.In branches workload should be divided equally so that no body feel burden.

In branches each member of staff is appointed on a single position instead of working on two In branches each member of staff is appointed on a single position instead of working on two seats. This is mostly happens when an employee go for leave of two or three months.seats. This is mostly happens when an employee go for leave of two or three months.

The management should follow equal employment opportunity especially in case of women and The management should follow equal employment opportunity especially in case of women and special peoplespecial people

An effective recovery system should be adopted in order to low the increasing bad debt.An effective recovery system should be adopted in order to low the increasing bad debt.

MCB should increase its product line in order to compete with foreign banks.MCB should increase its product line in order to compete with foreign banks.

Due to downsizing employee feels insecure about their job. Job security should be provided to Due to downsizing employee feels insecure about their job. Job security should be provided to employee so that they concentrate on their workemployee so that they concentrate on their work

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ANY QUESTION

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This Is All About MCB