MC101 INTERPERSONAL COMMUNICATION

JBTorrefielAY 2013-2014

WHY WE COMMUNICATE

Physical needs Communication is so important that its

presence or absence affects physical health.

In extreme cases, communication can even become a matter of life or death.

WHY WE COMMUNICATE

Identity needs Communication is the only way we learn

who we are. Social needs

Communication builds human relations.

WHY WE COMMUNICATE

Practical goals Communication is the most widely used

approach to satisfying what communication scholars call instrumental goals: getting others to behave in ways we want.

THE COMMUNICATION PROCESS

LINEAR COMMUNICATION MODEL

TRANSACTIONAL COMMUNICATION MODEL

FINALLY, COMMUNICATION

Communication is a transactional process involving participants who occupy different but overlapping environments and create relationships through the exchange of messages, many of which are affected by external, physiological, and psychological noise.

COMMUNICATION PRINCIPLES & MISCONCEPTIONS

COMMUNICATION PRINCIPLES

Communication can be intentional or unintentional

Communication is irreversible It's impossible not to communicate Communication is unrepeatable Communication has a content and a

relational dimension

COMMUNICATION MISCONCEPTIONS

More communication is not always better

Meanings are not in words Successful communication doesn't

always involve shared understanding No single person or event causes

another's reaction Communication will not solve all

problems

NATURE OF INTERPERSONAL COMMUNICATION

2 VIEWS OF INTECOMM

Quantitative definition any interaction between two people,

usually face to face dyad

Qualitative definition occurs when people treat one another as

unique individuals, regardless of the context in which the interaction occurs or the number of people involved

Impersonal communication

FEATURES THAT DISTINGUISH QUALITATIVELY INTECOMM FROM LESS PERSONAL COMM

Uniqueness Irreplaceability Interdependence Disclosure Intrinsic rewards

MEDIATED INTECOMM

BENEFITS OF MEDIATED COMMUNICATION

Not a threat to relationships Enriches social networks Promotes and reinforces face-to-face

communication Increases both the quality and quantity

of interpersonal communication

CHALLENGES OF MEDIATED COMM

Leaner messages Disinhibition Permanence

EFFECTIVE COMMUNICATION

EFFECTIVE COMMUNICATION

WHAT MAKES AN EFFECTIVE COMMUNICATOR There is no ideal way to communication competence is situational competence is relational competence can be learned

CHARACTERISTICS OF COMPETENT COMMUNICATION wide range of behaviors ability to choose the most appropriate

behavior skill at performing behaviors cognitive complexity empathy self-monitoring commitment