MC Cloud Technology Transformation Operational Innovations Jon Smith, Sr. Dir, Hosting Operations Jason Brown, Dir, Platform Solution Management Richard

MC

Cloud Technology TransformationOperational InnovationsJon Smith, Sr. Dir, Hosting Operations

Jason Brown, Dir, Platform Solution Management

Richard Steenberg, Operations Technical Lead

© 2011 Ariba, Inc. All rights reserved.

UC

Agenda

• Ariba’s Cloud Story• Building Trust in the Ariba Cloud• Ariba’s Continued Cloud Innovations

© 2011 Ariba, Inc. All rights reserved. 2


Ariba Has Been a Trusted Cloud Provider Since 1999

• 1999: Ariba Network built a multi-tenant, On-Demand application delivered in the Cloud.

• 2005: Ariba moved Sourcing, Contracts, and Spend Visibility applications to the Cloud.

• 2006: Ariba moved Procurement and Invoicing applications to

the Cloud.• Today: Over 340,000 organizations conduct business in the

Ariba Cloud.

4

The Ariba Commerce Cloud …everything needed for better commerce

BUY MANAGECASH SELL

TECHNOLOGY

COMMUNITY

CAPABILITIES

Peer CollaborationPeer Collaboration Partner EcosystemPartner EcosystemWorld’s Largest Trading NetworkWorld’s Largest Trading Network

Domain ExpertiseDomain Expertise Execution SupportExecution SupportValue EnablementValue Enablement

ApplicationsSpend Mgmt. | Collaborative Finance Mgmt. | Sales Acceleration Mgmt.

ApplicationsSpend Mgmt. | Collaborative Finance Mgmt. | Sales Acceleration Mgmt.

PlatformAnalytics | Security | Performance | Integration | Mobility

PlatformAnalytics | Security | Performance | Integration | Mobility

Buyers

Sourcing

Procurement

Treasury/APFinance

IT

Sales/Mktg.

Order Mgmt.

Sellers

IT

AR/Finance



The Rest of the Industry Has Embraced the Cloud

• The Cloud is no longer just outsourced storage or spare CPU cycles.

• Every provider today is trying to either move or build their business in the Cloud.

• Secure Accounting Data, Business Processes and even CoreBusiness Functions to the Cloud.

• Ariba’s business is growing dramatically.• Over $150 Billion of purchases and invoices traverse the

Ariba Network annually.


What a Customer Expects from a Cloud Provider Today

• Faster product innovation• Reliability• Availability• World-class security


• Frequent product release cycle: One product / quarter making it easier for businesses to adopt new functionality

• Automated test infrastructure keeps quality high • Rolling product upgrades eliminate disruption

during upgrades• All customers receive all upgrades simultaneously

Ariba’s Cloud Innovations

Faster product innovationFaster product innovation


Ariba’s Cloud InnovationsReliability and Availability Reliability and Availability

Top Notch Infrastructure with Redundancy throughout the System• Redundant servers at all layers• Fully Populated Disaster Recovery Site with up-to-the-minute replication• Network and appliance redundancyMonitored and Available• 100k+ monitored metrics• 24/7/365 coverage – no standing maintenance window• Application performance monitoring• Customer experience monitoring (outside-in)



Physical Security• Top notch datacenter• Hand-scan access• Access list is audited

twice/year

Network Security• Industry standard firewalls • Strict change control process• IDS

Certifications and Assurances• PCI certified each year• Webtrust audit every six months• SAS70 Type II every six months

Application Security• Dedicated security team• Developers trained in best practices• Frequent penetration tests and security scans• Highly skilled industry experts

World-Class SecurityWorld-Class Security


Security in the Cloud



Ariba’s Cloud Architecture


Ariba’s Next Cloud Innovations

• Always on• Real-time performance monitoring• Visibility into critical business processes• http://trust.ariba.com



Always OnAlways On

• Continuous review of planned and unplanned downtime with goal of no downtime

• Dynamic scaling of application capacity• Reduce downtime required for major releases• As Ariba scales 5 or 10x in the coming years, we are building

necessary infrastructure now



Real-time Performance MonitoringReal-time Performance Monitoring

• Monitoring of time to serve every page• Historical trending of page serve time• Dashboard display of time to serve page by action• Constantly improving performance



Visibility into Critical Business ProcessesVisibility into Critical Business Processes

Key Components• Define the warning/critical metrics of the

end-to-end business process• Detect that the business process has met

or exceeded one of these levels• Notify the necessary resources that a

business process is in jeopardy• Provide enough information to the

resources so that they can take action to remedy the issue

Sample Business Processes• Purchase Order: Buyer to Supplier• Invoice: Supplier to Buyer• OK-to-pay file: AN to ERP or bank• End of quarter reports

Companies are entrusting critical business processes to Ariba’s Cloud. We have learned that this requires us to collaborate with IT departments to ensure those business processes are successful.



trust.ariba.comtrust.ariba.com

Goal• Provide one home page to access to cloud status and related information

including data and security policies, certifications and accreditations, notifications, and related white papers.

• Provides Ariba customers and potential customers with more transparency to current and historical cloud status.

• Provides information related to cloud status, notifications and announcements, data and information security policies, and certification and assurance status.

Questions


“Safe Harbor” and Confidential Information StatementThis information reflects the status of Ariba solution planning as of January 2011. All such information is the Confidential Information of Ariba (per the contract between our companies), and must not be further disclosed, as stated in the confidentiality clause of that contract. This presentation contains only intended guidance and is not binding upon Ariba to any particular course of business, product strategy, and/or development. Its content is subject to change without notice. Ariba assumes no responsibility for errors or omissions in this document. Ariba shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials.


MC

Cloud Technology TransformationOperational InnovationsJon Smith, Sr. Dir, Hosting Operations

Jason Brown, Dir, Platform Solution Management

Richard Steenberg, Operations Technical Lead


UC

Documents

MC Cloud Technology Transformation Operational Innovations Jon Smith, Sr. Dir, Hosting Operations Jason Brown, Dir, Platform Solution Management Richard