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MBS WIRELESS BILLING OPPORTUNITIESNicholas Aldi, CFO/COO Telispire
Mike Chalk, MBS Manager
Phil Goble, CIO
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This integration for postpaid wireless services includes:
Usage feeds and rating for voice, text, MMS, and data
Allocations for peak, off-peak, mobile to mobile
MyGroup support
Family plan support
SAM provisioning support (installs, updates, disconnects, reconnects, number changes)
Handset inventory
MBS TELISPIRE INTEGRATION
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Two MBS customers are utilizing the Telispire solution
Both companies have been live with this solution for several months
Both companies have 100+ active wireless services
CURRENT INTEGRATIONS
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CUSTOMER CARE SCREEN SHOT (1 OF 2)
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CUSTOMER CARE SCREEN SHOT (2 OF 2)
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Nicholas Aldi, CFO/COO of Telispire
INTRODUCING…
New Revenue Streams through Wireless
OpportunitiesPresented byNicholas Aldi
CFO/COO Telispire
New Revenue Opportunity• Grow your revenue by creating a bundled
service to gain additional access to your customers telecom wireless share
• Take advantage of leveraging your brand• Use your customer service and customer
loyalty to create a strong bond to you• Focus on your core competency and work
with a partner that can deliver a full turn key experience
The US Wireless Market• Wireless subscribers connections in the US exceeded 324
million in 2012• Wireless penetration is now at 102% of the total US population
– 96% of all 18-24 year olds have a cell phone– 75% of all 12-17 year olds have a cell phone
• Wireless-only households nearly tripled in the period from June 2005 to June 2012– Approximately 38% at Year End 2009– 52 million adults lived in wireless only households!
• Wireless revenues increased to $153 billion in 2009• 1.6 trillion SMS messages were sent in 2009
Source: CTIA
So What Does That Mean to Me?
Current Trends• Traditional Local Exchange Carriers face
competition from all sides– Wireless carriers– Cable Operators– CLECS– New Technologies
Current Trends
• New generation of users are growing up wireless only
• Wireless Only Households continues to grow• Smartphones now comprise 47% of total
wireless connections• 3G/4G data use is growing at astronomical
rates
Wireless is the Opportunity
• Wireless enables local operators to compete in today’s bundled service market
• Wireless is part of everyday life
Why Wireless?
• Revenue Stream– New source of revenue from both residential and commercial
customers• Bundling Strategies
– Bundling existing services with wireless helps lead to lower churn
• Your Current Customers– Are already paying someone for their cell phone service
today!• Your Future Customers
– Today’s teens and twenty year olds are mobile only
Wireless Revenues
Options…
• Build your own network– Cost and time
• Become an Agent of a existing Wireless Carrier and use their brand– Using someone else’s brand and comes with low
residuals• Become a Mobile Virtual Network Operator
(MVNO)– A low cost solution for your brand and bundling
strategy
The Good, The Bad and the Ugly
• Building your own network….–Control–Spend millions of dollars to acquire
spectrum, build out network–Spend millions to maintain network
The Good, The Bad and the Ugly
• Becoming an Agent….– Easy– Advertise and promote “someone” else's
brand– Subscriber is not yours, the monthly revenue
stream is not yours, carriers change commission fee structure often
The Good, The Bad and the Ugly
• MVNO Opportunity….– Presents easier access to market, lower risks and
capital requirements, maintain ownership of subscriber
– Using carriers network and working within carrier constraints
– Negotiating a direct relationship is time consuming, requires development costs to build proper back office and support structure
What’s an MVNE?
• The MVNO option does provides a fast track to entering the wireless world with lower capital risk – but it does require wireless know how and back office support
• Partnering with an Mobile Virtual Network Enabler (MVNE) is a viable alternative
• Why MVNE?
Why MVNE?
• Established relationships with carriers• Has already built the back office to
– fully integrate with the carrier, – established relationships with other ILEC billing
vendors, and – be able to rate and bill wireless records
• Expertise in device procurement and support
Conclusions
• Providing wireless services to your customers is– A new source of revenue– Allows bundled services to maintain
stickiness– Defensive strategy to keep out the
competition
Work with Experienced MVNE
• Established relationships with carriers• Have already built the back office to
– fully integrate with the carrier, – established relationships with other ILEC billing
vendors, and – be able to rate and bill wireless records
• Expertise in device procurement and support
Conclusion
• Providing wireless services (voice, text, 3G/4G data) to your customers is– A new source of revenue– Allows bundled services to maintain
stickiness– Defensive strategy to keep out the
competition
