MBS PCI SCOPE REDUCTION AND CPE MAINTENANCEMike Chalk – MBS Development

MBS PCI SCOPE REDUCTION:MBS OPENEDGE PAYMENT PROCESSING

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With the 4.0 release of MBS, credit card processing will change in two important ways

MBS software and servers will no longer “touch” credit card dataMBS will launch an embedded OpenEdge payment screen within MBS to capture payment details

MBS will no longer store credit cardsAs OpenEdge processes credit card transactions, they will return a “token” that represents the card, and MBS will store that value as needed for submitting future transactions

PCI “OUT OF SCOPE”

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MBS will store the last 4 digits of the credit card, meaning extraction of credit card numbers from MBS will no longer be possible

Expiration date will continue to be stored

CDG tools will continue to exist

OpenEdge supports automatic update of credit card numbers and expiration dates (Decline Minimizer)

Tokens link to credit cards stored in OpenEdge to support credit card reuse and auto-pay (Managed Payer Data)

In the 4.0 release, we will “tokenize” your payment data

CREDIT CARD DATA

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Screen Shots…

NEW PAYMENT SCREENS

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EFT CREDIT CARD PANEL

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EFT CREDIT CARD ENTRY

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EFT BANK ACCOUNT PANEL

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EFT BANK ACCOUNT ENTRY

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CREDIT CARD EFT FROM E-CARE

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CREDIT CARD EFT – E-CARE ENTRY

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BANK DRAFT EFT FROM E-CARE

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BANK DRAFT EFT – E-CARE ENTRY

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PAYMENT SCREEN FROM E-CARE

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CREDIT CARD PAYMENT FROM E-CARE

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BANK DRAFT PAYMENT FROM E-CARE

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CASH DRAWER – CREDIT CARD

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CASH DRAWER – CREDIT CARD DETAILS

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CASH DRAWER – BANK ACCOUNT

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CASH DRAWER – BANK ACCOUNT DETAILS

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AUTOMATIC CREDIT CARD PROCESS

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NEW PAYMENT PROCESS

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CPE MAINTENANCE:CUSTOMER PREMISE EQUIPMENT PROCESS IMPROVEMENTS

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MBS already supports managing and provisioning your CPE, but we have plans to improve the process and management:

Add the ability to manage CPE outside of Customer Care

Support equipment reservations

Make it easier (and in some cases, automatic) to set the appropriate location as equipment is installed, moved and returned

Add support for inventory quantity controls

MBS CPE IMPROVEMENTS – OVERVIEW

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Allow users to make equipment changes from Task Management, Trouble, and Plant

For pending installs, the equipment would inherit the pending install session

The system would create a new session, if needed (such as for swapping out equipment for a Trouble Ticket)

The system will issue a warning if the Subscriber is locked

MANAGING CPE OUTSIDE OF CUSTOMER CARE

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During an install, you can reserve a quantity of equipment by type and model

Reservations will be replaced with actual equipment, later in the install process (w/flexibility)

We will display reservations numbers on the Equipment Master summary screen, and in Dashboards

If warehouses are tied to service areas, we can reserve equipment from the correct warehouse

As reservations are entered, low inventory warnings will display

MBS CPE – RESERVATIONS

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CPE can be shared cross services (e.g. ONTs)

This sharing can span Subscribers (such as multiple businesses sharing an ONT)

Inventory control min/max values can be set to support reorder warnings and identify surplus equipment

MBS CPE – SHARING, CONTROL

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The MBS equipment table already includes an optional location

We will add the ability to set the location value when outing equipment

MBS users can have a default location (such as themselves, their truck, front desk, warehouse 1, etc.), so “outted” equipment will default to that location

We will phase out the current Truck and Warehouse status values, and replace them with Available

 

MBS CPE – LOCATIONS

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We will create an Equipment Transfer batch, to give users the ability to quickly change the locations of several pieces of equipment

Equipment scanned into a list

Equipment tied to an account

Equipment tied to an Install or PD session

Equipment locations can optionally be associated with service areas, allowing the system to default the expected equipment location for an install

MBS CPE – LOCATIONS

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