MBonDemand Frequently Asked Questions … · How does it work? • After ... Vehicle .Remarketing .Manager, ... MBonDemand Frequently Asked Questions MBonDemand MBonDemand

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MBonDemand Frequently Asked Questions

onDemandMBOpportunity. Sourcing. Service.

Contents

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

www .MBonDemand .com .Quick .Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

MBonDemand Frequently .Asked .Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Overview

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Welcome to MBonDemand! .MBonDemand .is .a .new .method .for .you .to .source, .bid, .and .buy .our .off-lease .inventory . .Remarkable .new .car .sales .growth .provides .an .outstanding .opportunity .to .grow .your .pre-owned .business .and .an .“on .demand” .model .provides .the .best .match .of .our .wholesale .inventory .with .your .retail .needs . .This .booklet .contains .important .information .designed .to .enhance .your .MBonDemand .experience .including:

• .Quick .Tips .to .help .you .navigate .the .MBonDemand .website .and .take .advantage .of .its .full .range .of .features, .and

• .Frequently .Asked .Questions, .containing .valuable .program .insight .in .an .easy-to-read .format .

If you have any questions or require additional information, please feel free to contact our MBonDemand Customer Service Team at 1-855-9MBonDemand (855-962-6633).

Contents

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

www .MBonDemand .com .Quick .Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

MBonDemand Frequently .Asked .Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

onDemandMBOpportunity. Sourcing. Service.

www.MBonDemand.com Quick Tips

SITE REGISTRATION

To .gain .access .to .the .site .you .will .need .to .be .registered .with .Auction . .Access® .www.auctionaccess.com . .

Once .your .registration .is .approved .with .Auction .Access .you .will . .be .able .to .request .access .to .MBonDemand .by .following .the .link .to . .www.MBonDemand/registration .and .providing .basic .information . .via .the .registration .request .form .shown .below . .

Confirmation .of .registration .request .will .be .sent .to .the .email .address . .provided . .Once .registration .process .is .complete .you .will .receive .a . .registration .approval .email .confirming .access .to .the .site . .

HOME PAGE

From .the .home .page .you .will .have .quick .access .to .key .information . .such .as:

1 . .Next .sale .date .& .time .

2 . .Quick .Search, .Smart .Search .and .Saved .Searches .

3 . . .A .calendar .that .shows .ALL .Mercedes-Benz .sales .across . .ALL .channels .including .traditional .auction .lanes .

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SEARCH

There .are .5 .ways .to .search .and .access .all .inventory .on . .MBonDemand .com . .

1. Quick Search

2. Basic Search

3. Smart Search

4. Browse Inventory

5. Keyword or VIN Search

1. Quick Search: .Access .a .quick .search .based .on .year, .make, . .model .or .mileage .right .from .the .home .screen .

2. Basic Search: .Access .via .the .SEARCH .tab . .

Search .inventory .is .based .on .specific .vehicle .information, .vehicle . .location .or .advanced .criteria . .As .selections .are .made .you .will .notice .that .the .number .of .vehicles .that .meet .your .criteria .are . .automatically .updated .

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SEARCH, continued

3. Smart Search: .Access .via .the .MY .ACTIVITY .tab .

Smart .Search .allows .you .to .access .specific .inventory .based .on .any .combination .of .searchable .vehicle .criteria . .Once .saved, .search .results .will .be .updated .constantly .and .you .will .be .notified .via .email .or .text .message .of .new .vehicles .that .meet .this .criteria .

4 . . .Browse Inventory: Access .via .the .INVENTORY .tab .

Browse .ALL .available .Mercedes-Benz .Financial .Services .inventory .quickly .and .view .real .time .counts .of .vehicles .available . .

.5. Keyword or VIN Search .

Throughout .the .site .in .the .upper .right .hand .corner .you .will .find .a . .quick .search .box .that .will .allow .search .by .keyword .and .partial .VIN .

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MBonDemand Quick Tips

SEARCH RESULTS

Search .results .can .be .easily .modified .by .excluding .selected .criteria .and .then .saved .to .be .used .next .time .you .visit .the .site . .

Vehicles .you .are .interested .in .can .be .added .to .your .WATCHLIST . .This .will .allow .you .to .easily .access .selected .vehicles .via .MY .ACTIVITY .–WATCHLIST . .You .can .also .set .preferences .in .MY .PROFILE .to .get .notifications .in .the .event .of .a .change .in .sale .status .for .a .selected .vehicle .

VEHICLE DETAIL PAGE

Once .a .vehicle .record .is .selected .from .search .results .the .standard .condition .report .will .be .displayed . .You .can .easily .toggle .through .all .vehicles .that .meet .your .search .criteria .by .using .the .arrow .buttons . .

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SALE TYPES & BUYING PROCESS

There .are .3 .methods .to .buy .vehicles .on .MBOnDemand .com .

1. BidReady: .Click .on .the .BidReady .icon .and .as .long .as .a .few . .other .dealers .do .the .same, .the .vehicle .will .be .available .in .an .on-demand .bidding .environment .the .following .day . .

2. Buy it Now: .Buy .vehicles .immediately .at .a .fixed .price .by .clicking . .the .BUY .icon .

3. MBonDemand Live Online Sale: .Buy .vehicles .in .a .live .online .bidding .environment . .These .sales .will .be .scheduled .at .set .dates .and .times . .

Note, this is not a live physical lane sale, but a sale event only for units posted on MBonDemand.

During .an .MBonDemand .Live .Online .Sale, .you .will .hear .a .live .auctioneer .and .place .bids .by .clicking .the .bid .icon .which .shows .the .next .bid .price . .

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BidReady SALE SCREEN

During .a .BidReady .daily .sale .you .will .see .vehicles .in .3 .columns: .

1. Pinned Vehicles: .Ensure .easy .access .to .the .vehicles .most .important .to .you .by .marking .as .a .favorite .

2. My Sale Vehicles: .All .BidReady .eligible .vehicles .you .have .indicated .interest .in .will .be .listed .in .this .column .

3. Additional Sale Vehicles: .This .column .lists .all .vehicles .that .you .have .not .expressed .an .interest .in, .but .are .available .for .sale .

During .a .BidReady .Sale .Event .all .units .are .available .for .bidding .simultaneously . .An .individual .timer .will .count .down .from .2 .minutes .each .time .a .bid .is .placed . .To .bid .on .a .vehicle .you .just .click .the .icon . .(Vehicles .with .a .RED .BUTTON .are .sold, .vehicles .with .a .BLUE .BUTTON .show .the .next .bid .price .and .vehicles .will .a .GREEN .BUTTON .indicate .you .are .currently .the .high .bidder .) .

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MY ACTIVITY

All .vehicles .you .have .purchased, .your .vehicle .watchlist .and .vehicles .you .are .bidding .on .via .the .BidReady .buying .process .can .be .accessed .via .the .MY .ACTIVITY .tab . .

SERVICES

Site .notification .and .communication .preferences .can .be .modified .via .the .SERVICES .tab . .Any .modifications .to .your .account .can .also .be .made .here .


MBOnDemand .BASICS

Question: What is MBonDemand?

MBonDemand is .a .new .method .for .our .dealers .to .source, .bid, .and .buy .our .off-lease .inventory . .This .new .business .model .offers .several .innovative .features .such .as:

• .Aggregation .of .inventory• .Standardized .format .for .condition .reports• .Dealer .driven .daily .sales• .Flat, .transparent .Buy .Fee .of .$250/vehicle .• .Ability .to .serve .our .dealers .directly . .

Question: Why is Mercedes-Benz doing this?

3 .reasons…Opportunity, .Sourcing, .and .Service!

1 . . .Remarkable .new .car .sales .growth .provides .an .outstanding .opportunity .to .grow .your .pre-owned .business .

2 . . .An .“on .demand” .model .provides .the .best .match .of .our .wholesale .inventory .with .dealers .retail .needs . .

3 . . .Enhancements .are .based .on .dealer .feedback, .and .support .“The .Best .or .Nothing” .brand .promise . .

Question: How do vehicles get placed on MBonDemand.com? Will you still run vehicles at auctions?

• . .Yes, .our .vehicles .will .still .be .available .across .multiple .channels, .including .traditional .auction .lanes . .MBonDemand is .a .new .channel .to .fill .the .gap .between .upstream .and .auction/OVE .venues . .

• . .Vehicles .in .our .inventory .will .be .placed .on .MBonDemand .com .and . .offered .for .sale .24 .hours, .7 .days .a .week . .However, .to .prevent .simultaneous .purchase .by .multiple .buyers, .purchase .functionality .for .vehicles .running .in .a .live .auction .venue .will .be .disabled .72 .hours .prior .to .sale . . .

• . .You .will .also .have .the .ability .to .use .MBonDemand to .view .our .ENTIRE .auction .ready .inventory .regardless .of .location .

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Question: What is the “flow” of vehicles? How does it work?

• After .inspection .and .reconditioning, .vehicles .will .be .placed .on .MBonDemand and .available .for .sale .24 .hours .a .day, .7 .days .a .week .

• “Buy .it .Now” .and .“Bid .Ready” .sale .functions .are .active .daily .at .3 .PM .Eastern .Time . .

• . .Purchase .functionality .for .vehicles .running .in .a .live .auction .venue .will .be .disabled .72 .hours .prior .to .lane .sale . . .

Question: Will this site replace Simulcast?

NO, .the .sales .on .MBonDemand will .be .in .addition .to .auctions .live . .in-lane .sales .which .can .be .accessed .via .online .platforms .(i .e . .Simulcast, .Live .Block .or .Online .Ringman) . .You .will .still .need .to .attend .those .sales .in .person .or .online .(i .e . .Simulcast, .Live .Block .or .Online .Ringman) .in .order .to .purchase .cars .at .those .locations . .However, .ALL .Mercedes-Benz .inventory .regardless .of .platform .or .location .will .be .searchable .on .MBonDemand . .

Question: Will this replace DPP+?

NO, .we .are .not .making .any .changes .to .this .platform .

Question: What kind of cars will you sell on MBonDemand?

100% .of .available .inventory . .All .vehicles .offered .on .MBonDemand are .supported .by .a .standardized .condition .report, .review .from .our .local .Vehicle .Remarketing .Manager, .and .cosmetic .reconditioning .where .applicable .

Question: Who completes the condition reports?

Condition .reports .are .completed .by .the .same .highly .trained .inspectors .and .reviewed .by .Mercedes-Benz .Financial .Services .Vehicle .Remarketing .Managers .for .accuracy . .Based .on .dealer .feedback, .we .have .standardized .the .content .and .format .of .the .report .

Question: What are the Fees for Buying A Vehicle (Buy Fees)?

There .is .a .$250 .FLAT .BUY .FEE .for .all .units .sold .via .MBonDemand .

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Question: Is there a Buy it Now feature on MBonDemand?

Yes, .we .will .offer .a .Buy .it .Now .feature .on .all .vehicles . .

Question: Can I sell cars via MBonDemand?

No, .at .this .time .MBonDemand is .only .for .Mercedes-Benz .Financial .Services .and .MBUSA .Pre-Owned .and .ex-consigned .inventory . .

Question: As a dealer, what reporting is available to me?

You .will .have .the .ability .to .easily .view: .vehicles .you .are .currently .bidding .on, .vehicles .on .your .watchlist, .vehicles .you .have .recently .viewed .on .the .site, .your .purchase .history .and .your .MB .rewards . .

Question: Where are the MBonDemand vehicles located?

There .will .be .no .change .to .the .location .of .our .inventory . .Our .inventory .is .located .at .our .auction .network . .The .specific .location .of .vehicles .will .be .noted .on .the .listing . .Please .see .enclosed .auction .directory .for .details .

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BUYING BASICS

Question: How do I register to bid on the site?

With .your .active .AuctionAccess .ID, .you .can .register .by .logging .onto .MBonDemand .com . .Simply .complete .the .required .information .regarding .you, .your .dealership .and .floorplan .source . .Once .completed, .you .will .get .a .registration .confirmation . .

Question: How do I pay for a car?

When .you .purchase .a .vehicle, .you .will .have .the .option .to .use .your .approved .floorplan .or .ACH . .All .payments .should .be .sent .to .MBonDemand within .24 .hours .of .purchase .

Question: How do I buy cars on MBonDemand?

There .are .3 .methods .to .buy .vehicles .on .MBonDemand .com .

1 . .Click .“Buy .it .Now” .for .immediate .purchase .of .vehicle .at .a .fixed .price . .

2 . . .Click .on .the .“BidReady” .icon . .The .vehicle .will .advance .into .an . .on-demand .bidding .environment .the .following .day . .Please .note .the .following .business .rules:

• . .Vehicles .require .a .minimum .number .of .dealers .to .select .the .BidReady .icon .to .advance .to .an .on-demand .daily .auction . .This .minimum .will .vary .dependent .upon .class .and .market .conditions .

• . .“Buy .it .Now” .feature .is .disabled .once .“Bid .Ready” .requirements .are .met .and .vehicle .is .queued .for .on .demand .daily .auction . .Daily .auctions .take .place .Monday .through .Friday, .at .1 .PM .eastern .time .

• . .Daily .auction .pricing .will .function .the .same .as .our .other .auction .venues . .High .bidders .not .attaining .our .floor .price .will .be .offered .a .counter .bid .to .complete .sale .and .purchase . .

3 . . .Online .‘Live .Auctions’ .will .be .held .one .day .per .month, .per .auction .location . .

Note, .these .sales .are .in .addition .to .the .live .physical .lane .sales, .and .can .only .be .accesses .via .MBonDemand . .

Question: What does it mean when I see the BidReady .icon? .

This .is .a .new .type .of .online .buying .process .called .on-demand .bidding . .It’s .simple .- .hit .the .BidReady .icon .for .any .vehicle .you .are .interested .in .buying, .as .long .as .a .few .other .dealers .do .the .same, .that .vehicle .will .be .available .at .the .next .BidReady .sale .on .the .following .day .(M-F .at .1:00 .ET) . .You .will .be .able .to .bid .in .a .live .bidding .environment .for .that .vehicle . .Please .visit .MBonDemand .com .to .view .an .on-line .video .tutorial . .

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Question: When is new inventory posted to MBonDemand?

New .Pre-Owned .inventory .is .posted, .and .will .be .active .for .sale .at .3 .p .m . .each .day .(Eastern .Time) . .

Question: I found a vehicle I want, but don’t want to “Buy it Now.” I want to bid at the floor price. What do I do?

1 . . .Select .‘BidReady’ .icon .on .that .vehicle . .If .other .dealers .do .the .same, .it .will .advance .to .an .on-demand .auction .the .following .day .

2 . . .Search .for .similar .vehicles .which .have .Bid .Ready .icon .already .selected, .but .are .awaiting .1 .more .bidders .to .advance .into .the .next .day’s .daily .sale . . .

Question: What happens if a minimum number of dealers do not show interest in the vehicle I wanted to bid on? (click the BidReady icon)

Unfortunately .the .vehicle .will .not .advance .to .the .next .day .sale .event . .(M-F .at .1:00 .ET) . .You .will .be .notified .that .the .vehicle .did .not .make .it .to .sale, .based .on .your .profile .communication .preferences . .Please .note, .your .Bid .Ready .preference .will .remain .“live” .for .7 .days; .you .are .not .required .to .click .the .Bid .Ready .icon .again . .After .7 .days, .your .Bid .Ready .preference .will .expire . .If .you .are .still .interested .in .the .vehicle .you .will .have .the .option .to .“Buy .it .Now” .or .select .the .“BidReady” .icon .again . .

Question: Will I be able to pay for cars bought via MBonDemand at the auction where the vehicle is physically located?

No, .your .payments .need .to .be .made .through .an .approved .floorplan .or .ACH .to .MBonDemand . .

Question: How do I arbitrate a vehicle I buy on MBonDemand?

It’s .easy, .contact .your .Mercedes-Benz .Financial .Services .Vehicle .Remarketing .Manager .via .phone .or .email .and .they .will .reach .out .within . .24 .hours .to .discuss .your .concerns . .Please .see .enclosed .auction .directory .for .contact .information . . . .

Question: How will I get a gate release for purchased vehicles?

Once .you .purchase .a .vehicle .and .payment .is .received .a .gate .release .will .automatically .be .emailed .to .you .at .the .address .saved .in .your .profile . .In .addition, .the .auction .where .the .vehicle .is .located .will .also .receive .a .copy .of .the .gate .release . .

Question: Will I be able to see the CARFAX information on vehicles listed?

YES, .you .will .be .able .to .see .the .CARFAX .information .by .clicking .on .the .CARFAX .icon .for .that .vehicle .

Question: When Do I Receive the Title for vehicles purchased on MBonDemand:

Titles .are .processed .and .shipped .upon .receipt .of .payment . .

Question: Who do I contact if I have a problem picking up my car?

Once .you .purchase .a .vehicle .and .payment .is .received .a .gate .release .will .automatically .be .emailed .to .you .at .the .address .saved .in .your .profile . .In .addition, .the .auction .where .the .vehicle .is .located .will .also .receive .a .copy .of .the .gate .release . .

.If .any .issues .arise:

First .point .of .contact .is .MBonDemand Customer .Service .at .1-855-9-MBonDemand (855-962-6633) . .

Second, .your .Mercedes-Benz .Financial .Services .Vehicle .Remarketing .Manager .can .assist .in .the .unlikely .event .that .MBonDemand team .is .unable .to .provide .a .satisfactory .resolution .


BidReady BASICS

Question: Who is BidReady?

BidReady is .a .technology .provider .who .provides .online .platforms .to .the .remarketing .industry . .BidReady .only .serves .to .provide .platforms .to .sellers .who .would .like .aggregate .their .entire .inventory .online .and .give .their .buyers .an .alternative .to .buying .in .the .traditional .auction .environment . .

HELP BASICS

Question: Who can help me learn how to use the new site?

• . .Quick .training .videos .are .available .on .the .MBonDemand .com .site . .You .primary .source .for .training .is .MBonDemand Customer .Service . .at .1-855-9-MBonDemand (855-962-6633) . .

• . .But, .please .know .our .Vehicle .Remarketing .Managers .are .available .to .provide .support .as .well . .Please .see .attached .auction .directory .for .contact .information .

SEARCH BASICS

Question: What is the difference between a Saved Search and a Smart Search? .

Smart Search .is .a .function .that .allows .the .creation .of .searches .based . .on .multiple .search .criteria . .A .Smart .Search .can .then .be .saved .and .will . .be .automatically .updated .as .vehicles .are .added .to .the .site . . .Each .Smart .Search .allows .the .user .to .choose .to .receive .alerts .each .time .a .vehicle .meeting .the .search .criteria .becomes .available . .Smart .Searches .are .automatically .displayed .on .the .home .screen .of .the .site .along .with .the .current .number .of .vehicles .meeting .the .search .criteria . . .

Saved Search .is .a .basic .search .function .that .allows .a .user .to .create .a .search .for .a .vehicle .based .on .specific .vehicle .information . .The .search .can .then .be .saved .and .then .reused .anytime . .

Question: How many “Smart Searches” can I have?

You .have .the .ability .to .create .up .to .10 .unique .Smart .Searches . . .

Question: How many “Saved Searches” can I have?

You .have .the .ability .to .create .an .unlimited .number .of .Saved .Searches . .

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Smart Search

Saved Search



All information in this publication is correct as of publication date. The details are subject to change.

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MBonDemand Frequently Asked Questions … · How does it work? • After ... Vehicle .Remarketing .Manager, ... MBonDemand Frequently Asked Questions MBonDemand MBonDemand