MBA - HCS Program Guide Spring 2010

MBA Program Guide Page No.: 1

MASTER OF BUSINESS ADMINISTRATION IN HEALTH

SERVICES MANAGEMENT (MBAHCS)

(Revised)

1. The Program:

The importance of „management‟ as a professional study can today be

compared with that of obtaining a normal graduate degree in order to be

called educated. It is just short of becoming a compulsion.

Businesses and institutions are growing in complexity and size. They are

cutting across space and time by embracing technology, globalization and

information. Mere operational efficiency is no more sufficient. Managerial

capabilities have become necessary for firms to act on a global platform.

Although there are a large number of institutions offering MBA programs,

many of them just churn out non employable MBAs. A good institute must

incorporate what the industry requires with changing times. The SMU way to

Management degree or diploma is to mould the learning towards this

objective. With this perspective it has introduced several programs which

are geared to meet the industry requirement. These areas are Banking,

Information System, Retail Operations and Healthcare. It is planning to offer

more programs in the field of environment, disaster management, and

media.

The master of business administration (MBA) is an integrated program

designed to provide an advanced program in management for those seeking

managerial positions in industry, commerce and services. The core subjects

are aimed at developing knowledge and skills in fundamental management

disciplines. The program also involves participation in group work with

students from diverse backgrounds and is aimed at improving the decision

making abilities of the participants in management related areas.

2. Objectives of the Program

The program aims at realizing the following objectives:


To provide a strong theoretical and practical foundation for a

managerial position

To imbibe an updated perspective on the changes taking place in the

corporate sector

To promote an inquiry based learning

To promote a self learning platform such that the motivation

continues even after the program is completed

To equip students with the latest in terms of technology based

learning system

To provide the industry with the most employable people at specific

levels of management

3. University Recognized Learning Centres:

The Learning Centres recognized by SMU are permitted to provide

counselling and tutoring services to SMU students in specific courses of the

University, leading to Bachelor‟s and Master‟s degrees. The Learning

Centres have been equipped with infrastructure and facilities as stipulated

by the University, to support effectively the learning under the distance

mode. The students are advised to contact the Learning Centres for further

details

4. Program Structure:

4.1 Duration of the Program

The normal duration of the MBA course is two years, comprising four

semesters. However, the student is permitted to take a maximum of four

years to complete the course.

4.2 Medium

The medium of instruction is English.

4.3 Credit System

Credit system is a systematic way of describing an educational course by

attaching credits to its components. Each credit consists of 30 hours of

study. A student must complete 100 credits successfully to be awarded

Master of Business Administration.


4.4 Academic Calendar

Academic Calendar starts from 1st February (spring session) or 1st August

(fall session) and ends on 31st July or 31st January of the subsequent year,

respectively. Admissions are made twice a year - in February (spring

session) and August (fall session). The Semester will end in the following

July for the spring session and, for the fall session, in January in the

subsequent year. For further details, please refer to University notification

on Academic calendar on the Website, www.smude.edu.in.

5. Session Schedule:

Session Starting date Closing date

Spring Session 1st week of February Last Week of July

Fall Session 1st week of August Last week of January

6. Program details

Subject Code

Subject Title Book id Name of the Books No. of

Credits Internal marks

First Semester

MB0038

Management Process and Organizational Behavior

B1127

Management process and Organization Behaviour - Edition : Spring 2010

4 60

MB0039 Business Communication

B1128 Business Communication - Edition : Spring 2010

4 60

MB0040 Statistics for Management

B1129 Statistics for Management - Edition : Spring 2010

4 60

MB0041 Financial and Management Accounting

B1130

Financial and Management Accounting - Edition : Spring 2010

4 60

MB0042 Managerial Economics B1131 Managerial Economics - Edition : Spring 2010

4 60

MB0043 Human Resource Management

B1132 Human Resource Management - Edition : Spring 2010

4 60

Second Semester

MB0044

Production and

Operations

Management

B1133

Production and

Operations

Management -

4 60

http://www.smude.edu.in/


Edition : Spring 2010

MB0045 Financial Management B1134

Financial

Management -


4 60

MB0046 Marketing Management B1135

Marketing

Management –


4 60

MB0047 Management

Information System B1136

Management

Information System -


4 60

MB0048 Operations Research B1137 Operations Research -

Edition : Spring 2010 4 60

MB0049 Project Management B1138 Project Management -

Edition : Spring 2010 4 60

Third Semester

MB0050 Research Methodology Yet to be

finalized Research Methodology 4 60

MB0051 Legal Aspects of

Business Do

Legal Aspects of

Business 4 60

MH0051 Health Administration do Health Administration 4 60

MH0052

Hospital Organization,

Operations and

Planning

do

Hospital Organization,

Operations and

Planning

4 60

MH0053

Hospital & Healthcare

Information

Management

do

Hospital & Healthcare

Information

Management

4 60

MH0054

Finance, Economics

and Materials

Management in

Healthcare Services

do

Finance, Economics

and Materials

Management in

Healthcare Services

4 60

MH0055 *Project – – 4

* The Project work will commence from Third Semester and is expected to be completed

in Fourth Semester. Evaluation will be conducted in Fourth Semester.

* The project guidelines are given in Page No. 16 to 29 of this course guide.

Fourth Semester

MB0052 Strategic Management

and Business Policy

Yet to be

finalized

Strategic Management

and Business Policy 4 60

MB0053 International Business

Management do

International Business

Management 4 60


MH0056

Public Relations &

Marketing for

Healthcare

Organizations

Yet to be

finalized

Public Relations &

Marketing for

Healthcare

Organizations

4 60

MH0057

Management of

Healthcare Human

Resources

do

Management of

Healthcare Human

Resources

4 60

MH0058

Legal aspects in

Healthcare

Administration

do

Legal aspects in

Healthcare

Administration

4 60

MH0059 Quality Management in

Healthcare Services do

Quality Management in

Healthcare Services 4 60

MH0055 *Project – – 4

* The Project work will commence from Third Semester and is expected to be completed

in Fourth Semester. Evaluation will be conducted in Fourth Semester.

Detailed Curriculum is given on the website (www.smude.edu.in).

Program Material: Students can obtain the program materials from their

respective Learning Centers, free of cost.

7. Counselling Sessions:

The Learning Centre will provide Counseling of 180 hours per semester.

Counseling sessions will be held at the Learning Centre as per the

schedule displayed at the Learning Centre.

If a student desires extra service from the Learning Centre, he/she will

have to make his/her own arrangements with the Learning Centre. The

University has no obligations in this regard. However, under no

circumstances should the Learning Centres compel students to take this

extra service.

8. Technology Enabled Learning (EduNXT) Portal

Technology Enabled Learning (EduNXT) is the online learning support

portal for the SMU students which will help them to increase their

knowledge, will assist them in examination preparation and also will give

them a platform to interact with the fellow students and academic central

faculty members. It is for the individuals and professionals who wish to have

a flexible education programme with different types of self learning sources

available just a click away.

The website address of the EduNXT portal – http://edunxt.smude.edu.in/

http://www.dde.smuhmts.edu/

http://edunxt.smude.edu.in/


9. Evaluation System:

9.1 Scheme of Examination:

Credits

Duration of

University Exam.

in hour(s)

Internal

Assessment

Marks

University

Exam. Marks

Total

Marks

4 2 60 140 200

Note: The details of the examination schedules will be provided at the

relevant time on the Website, www.smude.edu.in.

9.2 Internal Assessment (IA):

The student must submit two assignments in each subject to the Learning

Centre. The two assignments will be evaluated. The average score of the

two assignments will be considered for the grading of the student. Internal

assessment marks are based on the assignments, which are to be

assessed by the Learning Centres. The assignment will be for 15 marks per

credit.

Credits Total Marks allotted for Assignments

4 60

10. Last date for Submission of Assignments/Project:

The dates for the submission of the Assignments / Project Reports will be

decided by the respective Learning Centres in such a way that the Learning

Centre is able to submit the IA/ Project marks to the Office of Student

Evaluation by the due date as specified on the Website

www.smude.edu.in. The Assignments form a part of continuous evaluation.

11. University Examination:

The University Examination will be conducted at designated examination

centres twice a year as under:

Session Session Commencement Examination




Spring Session February July /Aug same year

Fall Session August Jan/Feb subsequent year

The dates of the examination along with the detailed instructions will be

published well in advance on the website www.smude.edu.in.

11.1 University Question Paper Pattern

There will be only multiple choice questions (MCQs) in the University

Question Papers as per details given below:

Question Distribution Table:

Credit Question Distribution

Total Time Total Marks Part A Part B Part C

4 40 20 15 2 hrs. 140

Note:

1. In general, MCQs are of three types, i.e. one mark, two marks & four

marks.

2. The mark distribution is based upon the complexity involved in the

question.

3. General time distribution for each type of question is as follows

(applicable for a paper with 4 credits).

Part A Part B Part C

1 mark 2 marks 4 marks

No. of Questions 40 20 15

Time (in min.)/Question 1 min. 1 ½ min. 3 min.

Total Time 40 30 45

Grand total = 1 Hour 55. Minutes + 5 Minutes (for filling up the

forms/revision) = 2 hrs.

4. In special cases, modifications may be made based upon the subject

requirements.

5. There is no provision for revaluation essentially because the valuation

is done by scanning the answer sheet. The answer sheet is marked by

the student by darkening the appropriate circle to indicate the answer

for a question. The scanning process which evaluates the student



performance is 100% error free and hence there is no need for

revaluation.

6. Clashing of subjects in case of Re-sitting: The schedule of examinations

is such that every student can appear for the subjects with respect to

two semesters, provided the combination of semesters is odd and even.

In some cases, students apply for re-sitting in subjects, which clash with

other papers in the schedule of the examinations. SUCH STUDENTS

ARE PERMITTED TO APPEAR ONLY IN ANY ONE OF THE

AFFECTED SUBJECTS. NO STUDENT WILL BE PERMITTED TO

APPEAR IN MORE THAN ONE SUBJECT IN A SCHEDULED

SESSION ON A PARTICULAR DAY. If the student appear or tries to

appear in both papers, results of both papers will be declared as NULL

& VOID.

7. Reappearance: There is no provision for improvement of grading by

reappearance in the University Examinations or Internal Assessment,

once the student is declared as passed.

11.2 Minimum Passing Marks:

In each paper, a student shall secure at least 35% marks in Continuous

Evaluation (Internal Assessment) and 35% marks in University

Examination, however, with an aggregate of 40% for pass.

A student who fails in any one of the above (i.e. Continuous Evaluation

or University Examination) will be required to reappear in that

component only.

The students must note that for re-appearing for IA, the students have to

fill in the Re-sitting Forms.

In case a student scores 35 percent independently in both components,

but fails to score 40 percent aggregate, he/she will be considered failed.

Such students will have to appear either in both or in any one of the

components of their choice.

11.3 Classification of Successful Candidates:

A student‟s performance will be evaluated based on both Continuous

Evaluation and University Examination.

The Grade System (aggregate)

Grade Marks (%)


A – Excellent 70 and above

B – Very Good 60 - 69

C – Good 50 - 59

D – Satisfactory 40 - 49

E – Failure ––––––––

11.4 Carry-Over Provision: Please note that since there is a carry over

system for every semester, self-study should start automatically for the next

Semester without waiting for the examination result.

12. Examination and Result Publication:

The University will conduct term-end examinations at designated

Examination Centres. The term-end examination centre, date of

examination and other related instructions of the examinations will be

published well in advance of the date of examination on the website

www.smude.edu.in.

NO STUDENT WILL BE ALLOWED TO APPEAR FOR THE

EXAMINATION WITHOUT ADMIT CARD. Admit card is only valid when

accompanied with University photo ID card. Learning Centers are not

permitted to issue any authority letter for appearing in the examination.

Learning Centers should not withhold the admit cards of any student for

any reason.

Admit Cards will be issued only to those students who fulfill the

prerequisites as specified by the University. (e.g., Admit Cards will be

issued to all fresh and Re-Registered students and, resitting candidates

who have filled up the Resitting Form before the last date specified by

the University.) The Admit Card is valid only when produced along with

the Identity Card issued by the University.

Candidates are not allowed to bring inside the Examination Hall Mobile

Phones, calculators, statistical/scientific tables, lap top computers or

any object/device/ gadget that would be of unfair assistance in

answering the University question papers. However, scientific/non-

programmable calculators are allowed for specific subjects (as

mentioned in the time table). Possession of Mobile phone, even in

„Switched off condition‟ shall be treated as unfair means; hence the



students are strictly warned not to bring Mobile phone with them inside

the Examination Hall. Examination Centers will not take any

responsibility for the custody of the mobile phone.

Five minutes prior to the commencement of the examination, the

candidate will receive the answer sheet. Please ensure that it is the

correct answer sheet and that both of its sides have been printed

properly. The QP booklet will be provided at the beginning of the

examination time. Note that each QP booklet has a specific five-digit

booklet number printed on the front page of the booklet.

On the front page of the answer sheet, the candidate is required to write

and/shade the Name (block capitals), Roll Number (nine digits) and QP

Booklet Number (five digits) legibly in the spaces provided for the

purpose. On the answer sheet, carefully write the Roll Number and Test

Booklet Number in numerals in appropriate boxes using 2B pencil and

completely blacken the corresponding circles. For instance, if your Roll

Number is 001050001 and the Test Booklet Number is 18960, you shall

write it as follows:

Roll Number

THE CANDIDATES SHOULD NOT exchange their test booklets with

other candidates during the examination, under any circumstances.

THE CANDIDATES SHOULD NOT exchange their QP booklets with

other candidates during the examination, under any circumstances

CANDIDATES WILL NOT BE PERMITTED TO ENTER THE

EXAMINATION HALL AFTER TEN MINUTES OF THE

COMMENCEMENT OF EXAMINATION.


Candidates are not allowed to leave the examination hall within I hour of

commencement of the examination.

The identity and signature of the candidates will be verified during the

examination. Candidates are required to sign on the answer sheet in the

invigilator‟s presence.

In the Multiple Choice Questions (MCQs), each question has only one

correct answer and must be indicated by completely darkening the

appropriate circle. Darkening of more than one circle will be regarded

invalid/improper. For example, if a student has selected D as the answer

to the given question, it should be entered in the correct manner as

indicated in the following example: -

The QP booklet can be used for rough work; but, do not leave any stray

marks on the answer sheet. Do not fold, bend, cut, tear or otherwise

deface/mutilate the answer sheet in any manner.

Candidates must hand over the answer sheet and the QP booklet to the

invigilator before leaving the examination hall.

Candidates caught cheating or attempting to cheat may be disqualified

immediately and debarred from appearing for University Examinations in

accordance with the prevailing rules of the University.

The results will be published on the website www.smude.edu.in and

marks card shall be sent to the respective Learning Centers.

13. General Points:

The University reserves the right to add/delete/change the syllabi,

course structure, rules and regulations without any prior notice as and

when required and as per changes in environment. Students are



advised to visit the University website www.smude.edu.in, where all the

circulars and important information will be hosted from time to time.

It is the endeavour of the University to upgrade the syllabus keeping in

view the industrial/market requirement so as to impart the latest

technology / developments to the students. It is, therefore, essential to

upgrade the study materials periodically. The students are advised to

keep themselves informed about the changes in the syllabus and the

contents of the courseware constantly by visiting the website

www.smude.edu.in and www.edunxt.smude.edu.in in addition to being in

touch with LC in this regard. It is important to note that the examinations

will be conducted based on the syllabus and contents applicable in that

session. The implication is that a student, who reappears/re-sits for

back paper, will be required to appear in the examination, which is

based on the latest syllabus/content of the courseware. It is, therefore,

imperative that the student, who fails in a subject, should submit his/her

re-sitting application at the earliest to enable the University to dispatch

the new publication of the courseware (only in case of change in

courseware).

All the payments shall be made by the students in the form of DD drawn

in favor of “Sikkim Manipal University, DE” payable at Manipal / Udupi

and with the Name, Roll Number and Centre Code written on the

reverse of the DD. The students are advised to retain the counter foil

and photocopy of the DD with them for their reference. Any payments

made by methods other than the above, shall be at the individual‟s own

risk. Fees once paid cannot be refunded.

Legal Disputes, if any, shall come under the jurisdiction of Udupi

(Karnataka)

14. Model questions for university examination:

Part A: Each question carries one (1) mark

1. Management is

A) Science B) Art

C) Science as well as art D) None of these

Part B: Each question carries two (2) marks

2. What are the advantages of client server system?

1) Faster response time to requests for processing



http://www.edunxt.smude.edu.in/


2) Better local cost control of operations and development

3) Increase of responsibilities and cost overhead at center

4) Enables distribution of processing from centralized to desktop computing

A) 2), 3) and 4)

B) 1), 2) and 4)

C) 1) and 2)

D) 1), 3) and 4)

Part C: Each question carries four (4) Marks

3. Match the following

Set A

a) Individual branding

b) Overall family branding

c) Line family branding

d) Brand extension branding

Set B

i) Using existing brand for a new product

ii) Uses family brands within the particular line

iii) Giving all of a products the same name

iv) Using different brand name

v) Using on licensing fee

A) a)-iv), b)-iii), c)-ii), d)-i)

B) a)-i), b)-ii), c)-iii), d)-v)

C) a)-v), b)-iv), c)-iii), d)-ii)

D) a)-iv), b)-ii), c)-i), d)-iii)

15. Assignments

All Assignments will be uploaded on the Website, www.smude.edu.in

and www.edunxt.smude.edu.in

All assignments will be assessed by the Learning Centre faculty.

The assignments are designed to encourage the students develop the

habit of continuous study of the Subject throughout the Semester.

Learning Centre has to notify to students by displaying on the notice

board, the marks scored for each of the assignments, and the average


http://www.edunxt.smude.edu.in/


marks before uploading the same on the IA software, and sending it to

the office of student evaluation.

The assignments must be submitted to the Learning Centre on or before

the last date.

All assignments should be hand written.

(Cover pg) ASSIGNMENT-01/02 Name :……………………….. Registration No. :………………………. Learning Center :………………………. Learning Center Code :……………………… Course :………………………. Subject :………………………. Semester :………………………. Module No. :………………………. Date of submission :………………………. Marks awarded :………………………. Directorate of Distance Education

Signature of Sikkim Manipal University Signature of Center Signature of Evaluator II Floor, Syndicate

House Coordinator Manipal- 576104

(Page 2)

Important Note to the Students:

- The student must submit all the assignments given per course per semester to the learning Center.

- Assignment marks will be accounted for your Internal Assessment.


- Assignments should be submitted within the time given.

- Please answer all the Assignments on ruled sheets. - Write in your own handwriting. - Write in your own words. Do not copy. Assignments which are not

original/ copied shall be awarded zero marks. - Write neatly and legibly in the prescribed format

Comments by the Subject Evaluator: (Subject expert will give

comments on overall content, reliability, correctness and appropriateness of information provided)

Suggestions for improvement: (Subject expert will give areas of improvement and possible ways/ methods to follow to improve)


16. Project Guidelines for Fourth Semester of MBA Course Curriculum

Introduction:

This guide will provide you all the information you need to know for

developing a project dissertation. As the Project work is very important part

of MBA course curriculum, it has been marked for four credits.

The following guidelines may be adopted: - MBA and MBA specializations

1. The duration of the project is for eight months starting from 3rd

Semester with synopsis preparation and ending with evaluation

during the 4th Semester.

2. It must be a live project either done at the place of work or some

other organization.

3. The project must be taken up under a guide at your LC. It must be

approved by the LC.

4. The project must be completed and submitted at the LC.

5. It must relate to the specialization pursued.


The Project Flowchart:


Selection of Project title:

- The title selected should be coherent with the stream of study or

specialization

- A list of suggested topics is provided at the end of this document.

However, the student and the guide have the freedom to identify an

appropriate topic

- The title should be specific and focus towards the objectives of the

project

1. Prepare Project Synopsis:

The project synopsis needs to be submitted within 15 days post

registration to the third semester.

It needs to be prepared with the following components:

Should be of approximately 500 words

Should have an introduction

Should outline the methodology to be used

Should mention the tools / techniques to be used for data

analysis

References and bibliography need to be given

2. The actual Project study may take 60 working days to be

completed.

3. Submit a draft project work to the LC:

The draft project work should be submitted 20 days after the study has been conducted. The draft should constitute the following:

Title of the project

Introduction

Literature review / related research outcomes (a brief review of

similar or related studies conducted elsewhere. ( should not be

more than 500 words )

Description of study methodology


Work done:- visits to company; list of functionaries met;

documents received from company; registers and files seen;

observations made; field visits; number of samples

collected/questionnaires filled;

Books, sites, journals, magazines referred

8. After receiving a feedback from LC, make necessary corrections and

proceed to the next step.

9. Submit the final report:

The final project report should be submitted in 30 days after the

submission of the draft project work.

The final project report should consist of the following components:

Cover page

Title page

Acknowledgement

Bonafide Letter ( from the company where the project was undertaken )

Table of contents

List of Tables

List of Figures

List of Symbols, Abbreviations and Nomenclature

Chapters

o Introduction

o Aims and objectives of the study

o Literature review / related research outcomes (should not be more than 500 words)


o Methodology used: Data collection method, research tools used, sampling methodology, validity of the data

o Data analysis and interpretation / Research findings

o Recommendations and conclusions

o Limitations of the study and scope for further research if any

References/Bibliography

Format for Bibliography: Books: Author‟s or Editor‟s Names, Title of the Book, Place of Publication, Publisher, Year of Publication, Page number Example: R.C.Goyal, Hospital Administration and Human Resource Management, New Delhi: Prentice Hall Publication, 2008, Pg 75 S. K. Joshi, Quality Management in Hospitals, New Delhi: Jaypee Brothers, 2009, pg 89-93 Journals: Author, “Article Title”, Periodical Title, Date of Publication, Page Numbers of the article. Example: Bronwyn Fryer, “The Layoff”, Harvard Business Review, March 2009, pg 17-24. Keila Rooney, “Consumer Driven Healthcare Marketing: Using the Web to get up close and Personal”, Journal of Healthcare Management, Chicago: July 2009. Vol 54, Pg 241

10. Viva Voce / Presentation:

Viva will be conducted as per the schedule given by the Office of

Additional Registrar – Student Evaluation. The power point slides for

presentation should be submitted along with the final project report.

The student should demonstrate or make a power point presentation

of their project at the Learning Centre to the University approved

External and Internal Examiners. Please be in touch with your LC for

actual date of project evaluation.

The project work terminates with the viva voce / presentation. A summary of the project is to be submitted.


Executive summary: Should be 500 words, besides being a part of the project report, a copy of the executive summary should be submitted separately also. The following are the constituents of the summary:

o Title

o Statement of the problem

o Methodology used

o Main findings / outcome of the study with respect to objectives

o Recommendations

Project duration:

Activities Semester 3 Semester 4

1 2 3 4 5 6 1 2 3 4 5 6

Synopsis

Conduct Study

Project Draft

Final Project Preparation

Viva / Presentation

The project duration is 8 months. It starts immediately after the registration into the 3rd semester and ends with a viva that will be conducted in the 4th semester .

11. Project Evaluation:

Evaluation Pattern for MU0005/ MF0005/ MK0005/ MI0028/

MA0031/ ML0005/ MH0044

Evaluation Criteria Internal External

Synopsis 5 5

Methodology 10 10


Analysis / Findings 25 25

Project Report 25 25

Viva 35 35

Total 100 100

Evaluation Pattern for MB0021

Evaluation Criteria Internal External

Synopsis 10 10

Methodology 20 20

Analysis / Findings 50 50

Project Report 50 50

Viva 70 70

Total 200 200

Suggested Projects topics for MBAHCS but are not limited to:

Sl. No.

Project Topics related to MBAHCS

1 A study on the identification of high risk groups prone to spinal disorders / diabetes / heart attacks (or any other lifestyle condition) and corresponding prevention recommendations.

2 A study on the wellness practices in a target group (MNC employees, school children, and older adults) and recommendations on wellness practices.

3 A study on the identification of causes of delays in in-patient discharges and recommendations to avoid delays and increase patient satisfaction.


4 A comparative study on patient satisfaction in (executive suites, VIP suites, Out-patient department, General ward, Laboratory services, etc.) and recommendations to increase patient satisfaction.

5 A study on patient satisfaction in any one department in a multi-specialty hospital. (Health screening dept, In-house pharmacy, Out-patient services, billing, etc)

6 A study on the identification of causes of delays in patient transfer (internal / external) and recommendations to decrease waiting time and increase patient satisfaction.

7 A comparative study on waiting time in various hospital departments and recommendations to decrease waiting time (Out-patient dept, billing, etc).

8 A study on job satisfaction of nurses / paramedic staff in ICU / Operation Theatre/ wards / etc. and corresponding recommendations to improve job satisfaction.

9 A study of sickness absenteeism among various groups of hospital employees (nurses, House-keeping staff, ward boys, CSSD employees, doctors, etc). A comparative study of the same may also be done.

10 A study on work safety for employees in the radiology department / waste disposal department / lab / housekeeping / etc. and corresponding recommendations to improve work safety. A comparative study may also be undertaken between the departments.

11 A study on Waste disposal management in a hospital and recommendations for safe disposal.

12 A study on hospital acquired infections and prevention recommendations.

13 A study on the efficiency of CSSD (or any other department of a multi-specialty hospital)

14 A cost analysis study in general ward (or any other department) of a hospital to develop user charges.

15 A comparative study on cost analysis of the various departments in a hospital and cost-cutting recommendations.

16 A study on formulation of marketing strategies to promote a healthcare service (e.g.: „Women Wellness check-up‟ promotion).

17 A study on involvement of Doctors / nurses / paramedics in rural


healthcare and suggestions to improve involvement.

18 A study on medical representative triumphs and trials. Recommendation to improve liaison of medical reps and doctors.

19 A comparative study of in-house pharmacy and retail pharmacy.

20 A Study on the identification of the causes of delays in cashless hospitalization and suggest recommendations to reduce time lags.

Template for Preparation of Project Report for MBA course

Contents

1. Cover page

2. Title page

3. Acknowledgement

4. Bonafide Letter

5. Abstract

6. Table of contents

7. List of Tables

8. List of Figures

9. List of Symbols, Abbreviations and Nomenclature

10. Chapters

11. References/Bibliography

12. INSTRUCTIONS:


About Cover page and Title Page:

<TITLE OF PROJECT REPORT>

A PROJECT REPORT

Under the guidance Of

______________________________

Submitted by

______________________________

in partial fulfillment o f the requirement

for the award of the degree

Of

MBA

IN

[Finance/Marketing/Human Resource Management/Information Systems/ Banking/Retail

Operations/ Operations Management/ Project Management/ Total Quality Management]

<MONTH> & <YEAR>

Acknowledgement: Acknowledgment is the regards given to the people

and organization who have helped you in completing the project undertaken.

Mainly it must consist of Acknowledgement towards the organization you

study and to the company where you have done your project followed by the

people who have helped you in the process.


Bonafide Certificate:

BONAFIDE CERTIFICATE

Certified that this project report titled ……………………………………………..” is the bonafide

work of “…………..<NAME OF THE CANDIDATE(S)>.…………” who carried out the project

work under my supervision.

SIGNATURE SIGNATURE HEAD OF THE DEPARTMENT FACULTY IN CHARGE

<Academic Designation> <Department> <Department> <<Full address of the Dept & College >> <Full address of the Dept & College >

<<Full address of the Dept. of College>> <Full address of the Dept. &

College>

Executive Summary: Executive summary should be of one page summary

of the project report. It should consist of the statement of the problem, main

findings, and recommendations for the further use. It should be typed in

double line spacing, Font Style-Times New Roman and Font Size-14.

Table of contents: It is the list of all the contents in the report and all the

detailed content precedes this table of content. A Specimen is shown below

TABLE OF CONTENTS

Chapter

No. Title Page No.

1 Introduction

1.1 1

1.2 5

1.3 10

2 Literature review.


2.1 14

2.2 21

List of Tables: Give the same name for the table as they exactly appear

above the tables in the text. The caption of the Table must be present above

the table. 1.5 line spacing should be adopted for typing the matter under this

head.

Table 1 < Caption of the table>

Feild1 Field2 Field3 Feild4 Feild5 Feild6…

List of tables

1. Table 1: <caption the table1>

2. …

Note: By the word Table, is meant tabulated numerical data in the body

of the project report as well as in the appendices (If any). All other non-

verbal materials used in the body of the project work and appendices

such as charts, graphs, maps, photographs and diagrams may be

designated as figures.

List of Figures: Give the same name for the table as they exactly appear

below the figures in the text. The caption of the figure must be present

below the figure. 1.5 line spacing should be adopted for typing the matter

under this head.


Figure 1: < Caption of the Figure>

List of Figures

1. Figure 1: <caption the Figure 1>

2. …

List of Symbols, Abbreviations and Nomenclature: 1.5 line spacing

should be adopted for typing the matter under this head. Standard symbols,

abbreviations etc. should be used.

Chapters: Mainly the chapters can be broadly classified into 3 parts

1. Introductory chapter

2. Chapter(s) on the main content of the project

3. Concluding chapter.

The main text will be divided into several chapters and each chapter can

be further divided into several divisions and sub-divisions.

Each chapter should be given a relevant title.

Tables and figures in a chapter should be placed in the position with

respect to the reference where they are cited.

Headers and Footnotes should be used sparingly. The title of the

project must be reflected in the left side of the header and chapter

name must be in the right side of the headers. Page numbers are to

be placed in the right side of the footer. They should be typed single


space and placed directly underneath in the very same page, which

refers to the material they annotate.

NOTE: Always the report must be ended with the concluding chapter and

future enhancements

References/Bibliography: The listing of references should be typed 4

spaces below the heading “REFERENCES” in alphabetical order in single

spacing left – justified. The reference material should be listed in the

alphabetical order of the first author. The name of the author/authors should

be immediately followed by the year and other details. Any website

reference must be referred preceded by the publications reference.

You find a specimen for a typical reference

Instructions:

The text in the printed copies must in black color.

1.5 line spacing should be used for typing the general text. The general

text shall be typed in the Font style „Times New Roman‟ and Font size

14.

Documents

MBA - HCS Program Guide Spring 2010