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MAYAN PALACE NUEVO VALLARTA, MEXICO.
2010 2011 2012
LaundryStage 5
Clothing roomStage 3
8015
400HousekeeperStage 3
PublicAreasStage 2
50
SecurityStage 2
150
ScheduledInternaltransportReception
ScheduledInternaltransportReception
StewardsStage 1
200
2700Workers
Hotels
800 Unionworkers
+ 500 Workers ofSYMAPRO
SOCIAL DIALOGUESTEERING COMMITTEE
Union leader, HR Management, workers, SYMAPRO advisor in
feedback meetings.
Union leader, HR Management, workers, SYMAPRO advisor in
feedback meetings.
SYMAPRO MEETINGS
STAGE
1
SENSIBILIZATION
6 UnitsMore than 250
people120 improvement
proposals
65% applied
20% budgeted
STAGE
2
MARATHON
OF
IMPROVEMENTS
The washing machine is too big and the linen get
stuck
Order and cleaning facilitate
distribution of linen
Change of trolleys give better image
BEFORE
AFTER
Comparative of refusals
Nov 2011Nov 2011 Jan 2012Jan 2012
Improvement proposals
35
90% applied
STAGE
3
MEASUREMENT
To avoid waste of chemicals
New order in linen and ads
Workers proposalsWorkers proposals
Internal patrol Beaches cleaning day
BEFORE
AFTER
SELF – TRAINING AND ASSESMENT GUIDE
STAGE
4
STAG
COMPETENCE STANDARD AND CERTIFICATION
STAGE
5
COMPETENCES
Oficina Simapro BahíaDe Banderas.Miguel Hidalgo 250 San Vicente, Nayarit. México.
Tel: (52329) 2988135Tel: (52322) 1452848
Oficina SIMAPRO Bahía de BanderasMiguel Hidalgo 250 Nayarit. México(52) 329 29 [email protected][email protected]
