April 2016: Residential customer consuming 192 CCF/month (1376 CCF Annual Consumption) Amounts shown include all discounts. Rates effective as of 2/1/2016.

$217

$173

HG

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April 2016: Residential customer consuming 500 kwh per month. Amounts shown include all discounts and use the fixed default generation supply price.

$112

$103

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INSIGHTSENERGY

May 2016

A newsletter for customers of Holyoke Gas & Electric

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Holyoke Gas & Electric (HG&E) has received national recognition for achieving exceptional electric reliability in 2015. The recognition comes from the American Public Power Association (APPA)—a trade group in Washington, D.C., that represents more than 2,000 not-for-profit, community-owned electric utilities such as HG&E.

“This honor recognizes utilities that are statistically thriving when it comes to reliability,” said APPA Senior Vice President, Engineering Services Michael Hyland.

APPA took HG&E's reliability data compiled through its eReliability Tracker Service and compared it to the top quartile of system outage duration from national reliability data collected by the Energy Information Administration—an independent agency that collects, analyzes and disseminates national energy data. For more information visit www.hged.com.

KEEPING THE LIGHTS ONHG&E AWARDED FOR EXCEPTIONAL SYSTEM RELIABILITY

Customer Average Interruption Duration Index (CAIDI)—represents the average time

expected to take to restore service after a sustained interruption.

System Average Interruption Duration Index (SAIDI)—defines the average interruption

duration per customer served.

System Average Interruption Frequency Index (SAIFI)—defines the average number of

times that a customer's service is interrupted during a given year.

HG&E Electric Distribution System Reliability Statistics

HG&E Educates! HG&E is committed to providing safety

education to our community. Throughout the

year, representatives from HG&E spend time

visiting Holyoke’s seniors and school children

to discuss the importance of gas, electric, and

canal safety. Please enjoy some photos from

our latest visits!

Reliability Statistic

HG&E 2015 Typical Municipal Utility*

Typical Private Utility**

CAIDI 37.83 min 96 min 107.3 min

SAIDI 12.12 min 58 min 211.57 min

SAIFI 0.60 outages 1.11 outages 1.65 outages

*American Public Power Association (2014)

**Energy Council of the Northeast - Reliability Committee (2014)

HG&E Main Office99 Suffolk Street

Holyoke, MA 01040(413) 536-9300www.hged.com

Customer Service Hours:Monday - Friday

8:30 a.m. - 4:30 p.m.

Contact Customer Service:(413) 536-9300

Customer_Accounts@hged.com

Marketing/Newsletter Coordinator: Kate Sullivan

ksullivan@hged.com

Online Payment www.hged.com

Phone Payment(413) 536-9300 (Option 5)

Walk-In/Drive-Thru99 Suffolk Street

Holyoke, MA 01040(413) 536-9300

MailP.O. Box 4165

Woburn, MA 01888-4165

Holyoke drop boxes• Senior Center, 291 Pine Street

• C-Mart, 1500 Northampton Street• DB Mart, 494 Westfield Road

• Stop & Shop, 28 Lincoln Street• Stop & Shop, 2265 Northampton Street• Wally's BP Shop, 297 Apremont Hwy

Francis J. Hoey, IIIRobert H. GriffinJames A. Sutter

James M. Lavelle

Payment Options

Holiday Closings

Commissioners

Manager

Memorial DayMonday, May 30, 2016

Visit us online www.hged.com/update or submit the form below to HG&E’s Main Office.

HG&E Account Number(from your monthly bill)

Your Name (First, Middle Last):

Best Way to Reach You: Date:

Service Address:

Email Address:

Telephone Number:

Cell Phone Number:

Spring Cleaning: Update Your Contact Information

Help HG&E keep your records up to date by providing your current contact information. Fill out the

form below and send it in with your monthly payment or visit us online. Keeping your account

information up to date is extremely important to ensure you will receive prompt information

regarding your service. Thank you for taking the time to update you records!

Please note: this form is to update contact information only and does not allow you to terminate, move, or start service.

COMMUNITY CORNERA MESSAGE FROM HOLYOKE EARLY LITERACY INITIATIVE (HELI)We at HELI want to thank you for the efforts you make to help your child develop their literacy skills. May brings us much excitement as we are running our HELI Parent Cafe. For more information on the Parent Cafe, check out our facebook page "holyoke early literacy initiative". Remember to hit like on our facebook page and share our page with other parents.

One thing a day tip: When walking outside with your child have them tell you the colors of all the beautiful flowers May brings.

Nosotros en HELI queremos darles las gracias por los esfuerzos que hacen para ayudar a su niño a desarrollar sus habilidades de alfabetización. Mayo nos trae mucha emoción ya que estamos ejecutando nuestro Café para Padres. Para obtener más información sobre Café para Padres, visita nuestra página de facebook "iniciativa de alfabetiza temprana de Holyoke". Recuerde darle like (me gusta) a nuestra página de facebook y compartir nuestra página con otros padres.

Consejos de una cosa al día: Cuando camine por la calle con su hijo hacer que ellos le digan los colores de todas las hermosas flores que mayo trae.

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You’re

invitedHolyoke Gas & Electric (HG&E) would

like to invite you and your family to

the Blue Sox for our 2016 Customer

Appreciation Nights on Thursday,

June 23 and Wednesday, July 20.

Hope to see you there!

Holyoke Gas & Electric2016 Annual Customer

Appreciation Nights Holyoke Blue Sox Game

6:30 p.m.

MacKenzie Field

Thursday, June 23 & Wednesday, July 20