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"Walter G. M. Willcox" Re: Broadband in Ewhurst Peaslake and
Moon Hall Rd
20 May 2008 17:42:37 BDT
Cath Hoggarth ,
Dear Cath,
I am indeed very sorry to hear of this news after we had
invested so much time and money in some instances.I can appreciate
that those at the far end near the Duke of Kent School would only
see a marginal benefit butthe three properties near the junction of
Moon Hall Road without any connection would, I believe,
almostcertainly obtain broadband connections and the other 5 or 6
with very poor connections would also benefitsignificantly.
There are three further (and final) points I would be most
grateful if you would ask BT O for me:-
1. Could Ewhurst be put very high on the list for further trials
of FTTC technology as that would remove the
significant line distance problems for all the Ewhurst residents
and would increase the revenue prospects for allISPs including BT W
and Retail. I again re-iterate that we would be happy to raise
money locally to assist BT Owith their investment. (I see no real
prospect of obtaining funding from Government or any other agency
orcompany even in the medium term; every year without even
reasonable last generation broadband bringssignificant business and
domestic deprivation to this rural community.)
2. We have a number of civil engineering contractors with local
plant available. One is in Isemongers Farm witha failed broadband
connection. If we were to undertake the civil works with no charge
to BT and lay ducting toBT specifications, would that alter the
equation sufficiently to make the shorter cable a practical
viability ?
3. Would BT O be prepared to connect a temporary cable running
along the inside of the hedgerow again if weundertook the cable
laying operation?
Finally I would like to thank you and your department for the
significant time and effort this has cost BT W. Ihope in the future
the structure of BT O could be altered to become more responsive to
genuine localorganisations seriously committed to self help as a
means of circumventing the very difficult circumstances ofthe
existing arrangements.
Kind regards,WalterOn 20 May 2008, at 15:36, wrote:
Dear Mr Willcox,
I am afraid that I am not able to bring you the good news for
which you had hoped.
Following extensive research and investigations by Openreach we
are unfortunately unable to offer the peopleof Peaslake and Moon
Hall Rd a viable solution to their Broadband requirements.
As you are aware the majority of the recently ordered Broadband
circuits have encountered problems due toline length and line loss
limitations. Different options to improve the cabling in the area
have beeninvestigated but the available options have been somewhat
restricted due to it being an area of outstandingnatural beauty and
as a result the predicted costings for this work are in excess of
85,000.
Openreach has looked into the viability of this and
unfortunately do not believe that the cabling work wouldhave any
real impact on the quality of the Broadband in the area, as the
distance from the exchange wouldremain in excess of 6
kilometres.
It would therefore not be appropriate to request contributions
from the residents when there is little chance ofany significant
improvement.
mailto:[email protected]:[email protected]
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As Broadband is a non-USO (Universal Service Obligation) product
I must reiterate that Openreach are notobliged to guarantee
availability, stability or performance of the product. They will
however endeavour toprovide a stable and efficient Broadband
service within the constraints of the individual line
characteristics.
I am sorry but this does appear to be the end of the road as far
as improvements to Broadband service in thenear future are
concerned. Obviously Broadband technology is continually advancing
but it would be incorrectto provide the residents with any further
false hope.
I am sure that the residents of Ewhurst are grateful to you for
championing their cause and I must also thankyou for your
correspondence. We appreciate the opportunity to investigate issues
such as this and regret thatin this instance we were unable to
reach a satisfactory resolution.
Kind regards
Cath
Cath HoggarthHigh Level Complaints ConsultantCustomer Service
/BT Wholesale
Web:www.btwholesale.com
http://www.btwholesale.com/
