MAXPRO NVR Troubleshooting Guide - Home - Video · PDF fileThis document is a guide to troubleshoot common problems that might ... † Firewall is ... NVR Troubleshooting Guide

Document 800-09649V1 — Rev A — 10/11

MAXPRO® NVR Troubleshooting Guide

2 MAXPRO NVR Troubleshooting Guide

REVISIONS

Issue Date Description

1.0 July 14, 2011 New document

1.1 October 13, 2011 Updated the MAXPRO NVR Wizard section and Application Notes section

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TR O U B L E S H O O T I N G M A X P R O N V R

Overview

MAXPRO NVR Troubleshooting Guide 3

TROUBLESHOOTING MAXPRO NVR

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .OVERVIEW

This document is a guide to troubleshoot common problems that might arise while working with the MAXPRO NVR. The document provides a description of the problem, the possible cause and solution.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .MAXPRO NVR WIZARD

A Pop up message “No free IP available” appears for the Camera IP Range in the wizard.

CauseAll the available IP addresses might have been used in your network.

Solution

Increase the IP range of your network.

For example, the start IP and the end IP mentioned in the wizard is x.x.x.1 and a.a.a.245.

You must change the start ip to x.x.y.1. Now the wizard searches for free IP from x.x.y.1 to x.x.y.245.

Unable to open the Wizard from the Start>All Programs>Startup

CauseThe path specified must be wrong.

Solution

Go to the following path: C:\ProgramFiles\Honeywell\MaxproNVR\TrinityFramework\bin\MaxproNvrQuickWizard.exe and check if the wizard starts.

MAXPRO NVR QuickWizard.exe.config file is corrupted

CauseWhen you click on step 2 button on the 1st screen of wizard and in between or after if there is a power failure, on system startup the wizard will not run or sometimes displays the following error:


MAXPRO NVR Wizard


-If you try to run the wizard from startup, the error displayed above appears.

Solution

1. Close the error message.

2. Stop the MAXPRO NVR Agent.

To stop the MAXPRO NVR Agent a. Go to Windows tray icon and right-click the MAXPRO NVR Agent icon, and select

Exit as shown in the following figure.

3. Go to the installation/Windows path: "C:\ProgramFiles\Honeywell\MaxproNVR\TrinityFramework\bin" and run MaxproVMSClientAgent.exe. A pop appears in the System Tray as shown in the following figure.

4. Run the wizard from startup by clicking the MAXPRO NVR Wizard icon or you can restart the system.

Language.xml file is corrupted

Cause• In the event of power failure after you click the MAXPRO NVR icon; the MAXPRO NVR

wizard automatically starts on restoration of power, and displays the following error message:

. . . . .


MAXPRO NVR Wizard


• When we try to launch the wizard the following screen appears with the languages drop down showing no options.

Solution

1. Close both NVR login page and wizard (if open).

2. Wait for a minute and try relaunching the application.

3. If the issue still persists, follow the recovery steps outlined in the following procedure:

a. Go to the installation/Windows path: "C:\ProgramFiles\Honeywell\MaxproNVR\TrinityFramework\bin" and run MaxproVMSClientAgent.exe. A pop appears in the System Tray as shown in the following figure.


Disk Management


b. Run the wizard from startup by clicking the MAXPRO NVR Wizard icon or you can restart the system.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .D ISK MANAGEMENT

The status of the configured network drive shows “Invalid Drive”

Cause• The network drive is not shared with read-write permission.• The drive location is not accessible in Windows.

Solution

It is recommended that the username and password on the network drive machine match the username and password on the MAXPRO NVR box.

The Total space and Free space fields display blank values in the Disk tab

Cause• The network drive is not shared with read-write permission.• The drive location is not accessible in Windows.

Solution

It is recommended that the username and password on the network drive machine match the username and password on the MAXPRO NVR box.

The disk space values are not updated for network drive, if it is the current recording drive

Cause• Recording may not be happening on the network drive.• The drive name might have been changed.• The drive is not accessible in Windows.• The drive is not shared with read-write permission.

. . . . .


General


Solution

1. If the network drive name is changed after it was added initially, then change the drive name to the original name or delete the drive and add it again.

2. It is recommended that the username and password on the network drive machine match the username and password on the MAXPRO NVR box.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .GENERAL

Unable to see application tabs in MAXPRO NVR

CauseYou might not have sufficient privilege to see application tabs such as Viewer, Configurator, Search, Reports etc.

Solution

Contact your administrator to enable the privileges for viewing the required application tabs. Only a user having the administrator role can enable such privileges.

Unable to logon to MAXPRO NVR

1. The “User authentication failed” message appears.

CauseThe user name or password entered is incorrect.

Solution

Verify the user name or password.

2. The “Server doesn't exist in the specified IP” message appears.

CauseThe possible causes are:

• The server or trinity services might not be running.

• The server settings might be incorrect.

• The network might be disconnected.

• The MAXPRO NVR Server and Client might be of different versions.

Solution

• Check if the Trinity services (Trinity Server and Trinity Controller) are running on server computer.

To check whether the server is running

a. Click Start>Settings>Control Panel

b. Double‐click Administrative Tools, and then double‐click Services.

Or

a. Click Start>Run, and then type services.msc. The Services window appears.

b. In the Services window, check the status of Trinity services. Start the Trinity services ifthey are not running. To start the Trinity services.

• Right‐click on the status column corresponding to TrinityServer, and then select Start.


General


• Right‐click on the status column corresponding to TrinityController, and then select Start.

• Check your server settings in the login screen and type the correct Server IP/Name.

To check the server settings

a. In the login screen, click Server Settings. The ServerSettings dialog box appears.

b. Type the correct Server IP/Name.

• Connect the network LAN, if it is disconnected.

• Install the same version of MAXPRO® NVR Server and Client.

VIEWER

Video does not display on drag and drop of a camera

Cause• Camera settings are incorrect in the Camera tab.

• Firewall is turned on.

• Stream connection limit reached.

Solution

• Check the video format, Username and Password for that particular camera.

To change the video format

a. Go to the Camera Advanced Settings tab in the Camera page and change the Video Format of that camera from NTSC to PAL.

• Go to Start menu, type firewall.cpl and turn off the firewall.

• Check number of open streams and ensure it is less than maximum limit.

The “Video loss” message appears on the panels.

CauseThe video streaming to the NVR Engine for that channel is lost.

Solution

Check the cable connection to the NVR box.

Camera status is not shown in the Devices window

. . . . .


General



• Trinity Controller service in the NVR box might not be running.• Network connection to the device from NVR box is lost or the device is down.

Solution

• Start Trinity controller services if it is not running.• Restore the network connection from the server computer to the device or make sure the

device is up and running. • If there is a random loss in status, right-click on the camera and select refresh from

device.

• If none of the cameras are showing status, right-click the recorder and select Reload Device.

Cannot perform PTZ operation


• PTZ Camera is configured as a Fixed Camera in MAXPRO NVR.

• The request operator is of low priority and user with higher priority might be performing the PTZ.

• The Controller is offline.

• Network connection between the server and the client is lost.

Solution

• Change the camera configuration to PTZ camera from Fixed• Disable digital PTZ. • Start the controller services. To start the controller services.

• Double‐click Administrative Tools, and then double‐click Services.

Or

• Choose Start>Run, and then type services.msc. The Services window appears.

• In the Services window, right‐click on the status column corresponding to TrinityController, and then select Start.

• Restore the network connection between server and client.

Clip Export button disabled

Cause• You might not have sufficient privilege to export clips.

Solution

Contact your administrator to enable privileges to export clips. Only a user with administrator role can enable this privilege.

Clip Export failure with message “Camera disabled during playback time”



General


• Clip Export Start Time greater than End Time. • No recording available at the start time of the clip export.

Solution

• Redo the clip export operation by right-clicking on the failed clip and selecting restart.• Change start & end time of the clip and retry the operation.

Cameras are not displayed in the Viewer Device Tree


• You do not have association to any of the cameras.

Solution

• Go to the User tab under Configuration and associate the cameras.

Unable to view Viewer properly or Status bar buttons in the Viewer are not fully visible

CauseThe monitor’s display resolution set in the workstation computer might be incorrect or inappropriate for running MAXPRO NVR Viewer.

Solution

Set the workstation’s monitor resolution to 1024 x 768 pixels and above.

The “Connecting to Camera” and “Video Loss” message appears continuously on the panel

Cause• Rendering server is unable to connect with the Viewer. • Camera stream has been configured in some other head end system.

Solution

Configure the static IP to Loopback Adapter and restart the computer.

Device tree view not showing all the cameras

CauseFilter might be applied to the tree.

Solution

Click the toggle filter button in the Intellisense search box below the device tree.

Time jump displays “Video Loss” or “No recording available” message

Cause

. . . . .


Trinity Controller


MAXPRO NVR client and recorder is not time synced.

Solution

Synchronize the time between the MAXPRO NVR client and the recorder.

Time line not loading in the Client PC

CauseMAXPRO NVR client and server is not time synced.

Solution

Synchronize the time between the MAXPRO NVR client and the server.

.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .TRINITY CONTROLLER

Controller appears offline on the status bar

Cause• TrinityController service is not running.• Network connection between Server and Viewer computers might not be proper.

Solution

• Restart TrinityControllerservices. To restart TrinityController• Choose Start>Run, and then type services.msc. The Services window appears. • Right-click TrinityContoller, and then select Start.

• Check the network connection between Server and Viewer computers.

TrinityController is not functioning properly even after restarting

Cause• Cache files required for TrinityController might not be proper.

Solution

• Ensure that the cache files are present in the computer. To check the cache files

• Go to HKEY_LOCAL_MACHINE\SOFTWARE\Honeywell\MAXPRO NVR\TrinityFramework\Controller and get the cache files path and ensure that the cache files are present.

• Check if the file size of SPARAM.TCC and TITLE.TCC files are more than 5 KB. • Restart TrinityServer and TrinityController if the cache files are not present or if the

SPARAM.TCC and TITLE.TCC files size are less than 5 KB.

The status of the cameras connected is not getting updated properly

Cause


NEOStorage Server


There might be a problem in communication between MAXPRO NVR Engine and Trinity Controller.

Solution

Reload the device from the device tree or do a refresh from device. If the problems persists, restart TrinityController service

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .NEOSTORAGE SERVER

None of the camera comes online and Playback does not work. Additionally, the Windows Event Viewer, displays frequent logs of NeoStorageEngine.exe crashing and getting restarted

CauseThe system.xml or rules.xml might have been corrupted (went blank) for NEOStorageEngine in the Path C:\Program Files\Honeywell\MaxproNVR\TrinityFramework\bin\REIPEngine.

Solution

Copy the system.xml and rules.xml from D:\Factory rest config Files\REIPEngine folder or C:\Program Files\Honeywell\MaxproNVR\TrinityFramework\Default Configuration Files\REIPEngine folder and paste and replace in the path C:\Program Files\Honeywell\MaxproNVR\TrinityFramework\bin\REIPEngine(Or installed path). Restart the NEOStorageServer from the Service Manager.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .CONFIGURATOR

Clicking the System or User tab hangs the viewer in the client or server PC


• TrinityScheduler service might have been stopped in the Server PC

Solution

• Start Trinity Scheduler service in the Server PC.

• Contact your system administrator to get appropriate license supporting the desired device.

Saved SMTP settings in the System tab not displayed in Client or Server PC

CauseTrinityScheduler service might have been stopped.

. . . . .


Configurator


Solution

Start Trinity Scheduler

To start the scheduler services


b. Right‐click TrinityScheduler, and then select Start.

Saved Event Associations (Recorder, IO and Camera) in the User tab not displayed in Client or Server PC


Solution





Save operations done in Camera Advanced Settings tab takes time to get updated in the database


Solution





Failed to send E-mail


• SMTP server configuration in System tab is incorrect or access is denied to SMTP server.

• You might not have proper event association.

Solution

• Verify SMTP server configuration and the required access. Also make sure that the Stop Email Service check box is not selected.

• Go to the Event association tab in the user page and check if the respective events are associated to that particular user.

Live Update is not working across clients

Cause


Localization


The page did is not refreshed.

Solution

Go to the corresponding tab and click on the Reset button.

Failed to save message comes across tabs in Configurator

CauseFailed to connect to the server.

Solution

Click on OK button of the message and click on Save again.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .LOCALIZATION

Language does not get listed in the Viewer login screen

CauseLanguage files might not be updated.

Solution

Refer to the MAXPRO NVR Localization Guide.pdf which is as part of the DVD contents to update the language.

Viewer does not display contents in the selected language which was displayed earlier

CauseSatellite dlls for selected language might not be present in the bin folder or they might have been deleted.

Solution

Reinstall MAXPRO NVR SE. The required dlls get generated.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .INSTALLATION

Pop ups come during installation or un-installation requesting the user to close the application/services

CauseNVR installation cannot proceed if the application or services are still running on the system.

Solution

. . . . .


Installation


Click on OK button of the message to proceed.

After installation the user is not able to log into viewer

CauseTrinityScheduler service might not have started.

Solution

Start Trinity Server.

To start the Trinity Server

• Choose Start>Run, and then type services.msc. The Services window appears.• Right-click TrinityServer, and then select Start.

Upgrade NVR stopped working message appears during NVR Client un-installation

CauseNot applicable.

Solution

If you waits for few seconds, the message automatically disappears and un-installation continues, else press the Cancel button.

NVR System Threshold values change to 1% after migration from one PC to another

CauseThe source PC might have storage space in TB and the destination PC might have in GB. This results in the same threshold percentage leading to different values.

Solution

You have to manually change the percentage of the Threshold values in the System page.

After migration Status of the cameras are not coming, Alarms/Events are not raised in the system

CauseThe machine name is still configured as the source PC.

Solution

After migration, you have to change the “Device Address” in System page to the new machine name. This results in the smooth functioning of the controller operations.

REIPEngine crashes after migrating NVR from one system to another


Installation


Cause

CauseIf you try migrating NVR from a PC, say PC1 to another PC, say PC2.

In PC1, NVR is installed on the C Drive & recordings are saved on the D Drive. PC2 only has the C drive. After migration to PC2, RE IP Engine crashes since recording path is missing (D Drive is present in PC2)

Solution

You have to change the recording path manually to C drive from the system page & restart the REIPEngine service.

. . . . .


Application Notes


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .APPLICATION NOTES

This section lists the frequently asked questions while working with MAXPRO NVR.

HOW TO S ETUP A CAMERA FOR MOTION RECORDING?To set up a camera for motion recording

1. Launch web page of the camera.

2. Go to the Video Analytics tab and enable Video Motion Detection (VMD).

3. Mark the Region of Interest (ROI) area on the video.

4. Apply the same and make sure Event Recording is enabled in MAXPRO NVR.

The following figure illustrates this configuration.

HOW TO RECOVER A FAILED HARD DISK?To recover a failed hard disk, you must re-image the drives (C:\ , D:\, and so on).

To re-image only the C:\

1. With the MAXPRO NVR unit powered up (the hard drive LEDs on the front of the unit are lit), insert recovery disk into the DVD drive.

2. Restart Windows (press Ctrl+Alt+Del, then click Restart). Press F12 to display the Boot Menu as shown in the following figure.


Application Notes


3. Select Onboard or USB CD-ROM Drive and press Enter. The DOS boot message shown in the following figure displays. Let the application continue to run.

4. The following screen appears.

. . . . .


Application Notes


5. Press Space bar on your keyboard. The Main Menu screen appears.

6. Select Restore from the Main Menu and click Next. The Restore screen appears.

7. Select Automatic and click Next. The Restore From screen appears prompting you to select the File Access Method.


Application Notes


8. Select File (CD/DVD) and click Next. The Restore From screen appears prompting you to select the Drive Interface.

9. Select ATAPI/SCSI and click Next. The Restore From screen appears prompting you to select the Source Drive.

10. Select TSSTcorp DVD+-rw TS-H653H and click Next. The Restore From screen appears.

. . . . .


Application Notes


11. Select MAXPRO-NVR-XE-Build15-HF-2011-10-04-184.tbi and click OK. The Restore From screen appears prompting you to select the Item to Process.

Note: The text in blue indicates the current version of MAXPRO NVR XE, and this changes with every new release.

12. Select MAXPRO -NVR and click Next. The Warning screen appears.

13. Click Yes to continue. The Summary screen appears.


Application Notes


14. Click Start. The recovery process begins. This may take a few minutes. A progress bar shows the status.

15. When the message Restore completed successfully displays, click OK.

To re-image both C:\ and D:\ drives

1. With the MAXPRO NVR unit powered up (the hard drive LEDs on the front of the unit are lit), insert recovery disk into the DVD drive.

2. Restart Windows (press Ctrl+Alt+Del, then click Restart). Press F12 to display the Boot Menu as shown in the following figure.

3. Select Onboard or USB CD-ROM Drive and press Enter. The DOS boot message shown in the following figure displays. Let the application continue to run.

. . . . .


Application Notes


4. The following screen appears.

5. You do not have to do anything at this point. The restore operation automatically starts.

6. When the message Restore completed successfully displays, click OK.

7. Disable the AutoLogon feature.

Choose Start>Run, type regedit and in registry editor go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon. Locate the key AutoAdminLogon, and change the value from 1 to 0 and delete the key DefaultPassword.

Changing the drive names for storing the Metadata after re-imaging

After re-imaging, all the data on C:/ is erased. To prevent further loss of data in the instance of an hard disk crash if any in the near future, it is recommended that you restore the metadata to a different drive other than C:/.

You can change the drives names of the restored metadata by editing the TakeMetaDataBackUp.bat file available in the path C:\Install\MaxproNVRTaskSchedules\MetaDataBackup. In this file, change the drive names corresponding to the following parameters: set drive=D:\REIPEngineMetaData and set drivebkUp=D:\REIPEngineMetaDataBackUp as applicable. Before changing the drive names, ensure that you create the folders REIPEngineMetaData and REIPEngineMetaDataBackUp in the respective drives that you are changing.


Application Notes


Changing the Trinity database path after re-imaging

After re-imaging, all the data on C:/ is erased. To prevent further loss of data in the instance of an hard disk crash if any in the near future, it is recommended that you restore the Trinity database to a different drive other than C:/.

To change the drive name, edit the Backup_Query.sql present in the path, C:\Install\MaxproNVRTaskSchedules\TrinityDatabaseBackup by modifying the following parameter:

• BACKUP DATABASE [TrinityDatabase] TO DISK = N'C:\Trinity_Backup\Trinity.bak' WITH NOFORMAT, NOINIT, NAME = N'Trinity-Full Database Backup', SKIP, NOREWIND, NOUNLOAD, STATS = 10

Change the drive name marked in blue to any other drive other than C:/, and ensure that you create the folder Trinity_Backup in the drive that you are changing.

HOW TO RESTORE THE M ETADATA DURING AN H ARD D ISK CRASH?You can restore the metadata up by completing the following procedure.

To restore the metadata

1. Copy the metadata content from the backup folder and paste it to the following path C:\Program Files\Honeywell\MaxProNVR\Trinity FrameWork\Backup.

2. Choose Administrative Tools-> Services, and restart all the services.

HOW TO RESTORE THE D ATABASE DURING AN HARD DISK CRASH?To restore the database

1. Ensure that all the Trinity services (Trinity Server, Trinity Scheduler, and so on) are stopped before you restore the database. To stop all the Trinity Services, go to Administrative Tools-> Services, and stop all the services.

2. Copy the trinity database backup file (.bak) to the path where MAXPRO NVR is installed.

3. Choose Start>All Programs>Microsoft SQL Server 2005>SQL Server Management Studio. The Connect to Server dialog box appears.

. . . . .


Application Notes


4. Click Connect. After the connection is successful, the following screen appears.

5. Under Object Explorer on the left pane, right-click Databases, and then click Restore Database. The Restore Database dialog box appears.

6. In the To database list, select “TrinityDatabase”.


Application Notes


7. Under Specify source and location of backup sets to restore, select From device, and

click . The Specify Backup dialog box appears.

8. Click Add. The Locate Backup File dialog box appears.

9. Select the. bak file that you have copied from the USB drive to the folder where MAXPRO NVR is installed, and click OK.

10. In the Specify Backup dialog box that appears, click OK.

. . . . .


Application Notes


11. In the Restore Database dialog box that appears, click the Restore check box.

12. Click OK. The Restoring Database progress appears.

The message “The restore of TrinityDatabase completed successfully” appears after the operation is successful.

HOW TO RESTORE THE METADATA IF YOU ARE SHIFTING THE DATA TO A NEW COMPUTER?You can restore the metadata that you had saved during uninstallation of MAXPRO NVR.

To restore the metadata


Application Notes


1. Copy the metadata that you had saved during the uninstall process to a USB drive.

2. On the new computer, copy the metadata that you have saved on the USB drive to the folder where MAXPRO NVR is installed.

HOW TO RESTORE THE D ATABASE IF YOU ARE S HIFTING THE DATA TO A NEW COMPUTER?To restore the trinity database on another computer where MAXPRO NVR is installed

1. Ensure that all the Trinity services (Trinity Server, Trinity Scheduler, and so on) are stopped before you restore the database. To stop all the Trinity Services, go to Administrative Tools-> Services, and stop all the services.

2. Copy the trinity database backup file (.bak) to a USB drive.

3. On the new computer, copy the. bak file to the path where MAXPRO NVR is installed

4. Choose Start>All Programs>Microsoft SQL Server 2005>SQL Server Management Studio. The Connect to Server dialog box appears.

5. Click Connect. After the connection is successful, the following screen appears.

. . . . .


Application Notes


6. Under Object Explorer on the left pane, right-click Databases, and then click Restore Database. The Restore Database dialog box appears.

7. In the To database list, select “TrinityDatabase”.

8. Under Specify source and location of backup sets to restore, select From device, and

click . The Specify Backup dialog box appears.


Application Notes


9. Click Add. The Locate Backup File dialog box appears.

10. Select the. bak file that you have copied from the USB drive to the folder where MAXPRO NVR is installed, and click OK.

11. In the Specify Backup dialog box that appears, click OK.

12. In the Restore Database dialog box that appears, click the Restore check box.

. . . . .


Application Notes


13. Click OK. The Restoring Database progress appears.

The message “The restore of TrinityDatabase completed successfully” appears after the operation is successful.

HOW TO CHANGE THE C OMPUTER NAME?If more than one MAXPRO NVR unit is on the same network and has a unique IP address, then the computer name must be changed. A Utility (MAXPRO NVR Machine Name Utility) is used that automates this operation.

To change the computer name

1. Run the MaxProNVRMachineNameUtility.exe. The following dialog box appears.

2. Type the new Machine Name.

3. Click Update. The following dialog box appears displaying the Machine Name Updated Successfully message.


Application Notes


HOW TO BURN CLIPS TO A DVD?To burn clips to a DVD

1. Generate clips on the time line control.

2. Export the clips in WMV format and save it in clip location.

3. You must install Nero software.

4. Using Nero burn the Clips in the DVD/CD.

HOW TO CONNECT AN ULTRAK EY PLUS KEYBOARD TO MAXPRO NVR SE?To connect an UltraKey Plus keyboard

1. UltraKey can be connected through the Ethernet. Set the UltraKey IP Address and System Controller (IP Address of MAXPRO NVR) through the UltraKey configuration settings. For more information, refer to the UltraKey Plus manual.

HOW TO LOGON ON TO THE U LTRAKEY P LUS KEYBOARD?First time users of MAXPRO NVR must explicitly logon to UltraKey Plus keyboard in order to use MAXPRO NVR.

To logon to the UltraKey Plus keyboard

1. Power-on the UltraKey Plus keyboard.

2. Press the Menu key on the LCD.

3. Press the MAX-1000 Setup key on the LCD. The Left, Up, Right, and Down buttons appear on the LCD.

4. Press the Ent hard key located on the right side of the UltraKey Plus keyboard.

5. Enter the default PIN password 1234.

6. Press Ent. The UltraKey Plus keyboard is now ready for use for performing the video management functions.

HOW TO LOG OFF FROM THE U LTRAKEY P LUS KEYBOARD?To log off from an UltraKey Plus keyboard

1. Press the Menu key on the LCD.

2. Press the MAX-1000 Seup key on the LCD. The Left, Up, Right, and Down buttons appear on the LCD.

3. Press the Down key.

. . . . .


Application Notes


4. Press the Ent hard key twice located on the right side of the UltraKey Plus keyboard. The logoff confirmation message appears.

5. Press the Ent hard key.

HOW TO LAUNCH MONITORS?To launch monitors

1. Right-click the MAXPRO NVR Agent icon, located on the Task bar.

2. On the pop-up menu that appears, choose Launch >Monitor N (Where N represents the monitor number). If you want to launch all the monitors, then click All.


Application Notes


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Document 800-09649V1 – Rev A – 10/11

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