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Max 8/16 and T1/E1 User’s Guide · Max 8/16 and T1/E1 User’s Guide Section 1 – Overview Page 1 1. Overview 1.1 System Features Congratulations on your purchase of the Max 8/16!

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Page 1: Max 8/16 and T1/E1 User’s Guide · Max 8/16 and T1/E1 User’s Guide Section 1 – Overview Page 1 1. Overview 1.1 System Features Congratulations on your purchase of the Max 8/16!
Page 2: Max 8/16 and T1/E1 User’s Guide · Max 8/16 and T1/E1 User’s Guide Section 1 – Overview Page 1 1. Overview 1.1 System Features Congratulations on your purchase of the Max 8/16!

The specifications and information regarding the products in this manual are subject to change without notice. All statements, information, and recommendations in this manual are believed to be accurate but are presented without warranty of any kind, express or implied. Users must take full responsibility for their application of any products. The software license and limited warranty for the accompanying product are set forth in the information packet that shipped with the product and are incorporated herein by this reference. If you are unable to locate the software license or limited warranty, contact your Net2Phone representative for a copy. The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense. The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate radio-frequency energy. If it is not installed in accordance with Net2Phone's installation instructions, it may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. Modifying the equipment without Net2Phone's written authorization may result in the equipment no longer complying with FCC requirements for Class A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any interference to radio or television communications at your own expense. You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Net2Phone equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: · Turn the television or radio antenna until the interference stops. · Move the equipment to one side or the other of the television or radio. · Move the equipment farther away from the television or radio. · Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.) Modifications to this product not authorized by Net2Phone could void the FCC approval and negate your authority to operate the product. Notwithstanding any other warranty herein, all document files and software of these suppliers are provided "as is" with all faults. Net2Phone and the above-named suppliers disclaim all warranties, expressed or implied, including, without limitation, those of merchantability, fitness for a particular purpose and non-infringement or arising from a course of dealing, usage, or trade practice. In no event shall Net2Phone or its suppliers be liable for any indirect, special, consequential, or incidental damages, including, without limitation, lost profits or loss or damage to data arising out of the use or inability to use this manual, even if Net2Phone or its suppliers have been advised of the possibility of such damages. Net2Phone Max , net2phone, and the Net2Phone logo are registered trademarks of Net2Phone, Inc. in the US and certain other countries. All other trademarks mentioned in this document are the property of their respective owners.

Max 8/16 and T1/E1 User’s Guide Rev. 1.4.30 February 2003

Copyright © 2003, Net2Phone, Inc. All rights reserved The use, disclosure, modification, transfer, or transmittal of this work for any purpose, in any form, or by any means, without the written permission of Net2Phone, is strictly forbidden. Printed in Korea

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Max 8/16 and T1/E1 User’s Guide Table of Contents

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Table of Contents 1. Overview 1

1.1 System Features .................................................................................................................1 1.2 New System Features .........................................................................................................2 1.3 About This Guide.................................................................................................................3 1.4 Hardware Setup...................................................................................................................3

1.4.1 Hardware Requirements............................................................................................3 1.4.2 Additional Requirements ...........................................................................................4 1.4.3 The Hardware Setup Procedure................................................................................4

1.5 Locating Your FXS and/or FXO Ports .................................................................................5 1.5.1 Physical Port Numbering ...........................................................................................5 1.5.2 Identifying FXS and FXO Ports .................................................................................6

1.6 Installing the Max 8/16 or T1/E1..........................................................................................7 1.6.1 Connecting the Max’s FXS Ports to a PBX ...............................................................8 1.6.2 Connecting the Max’s FXO Ports to a PBX...............................................................9

2. Connecting the Max 8/16 or T1/E1 to a LAN...........................................................................10

2.1 Connecting the Max 8/16 or T1/E1 to a DHCP LAN .........................................................10 2.1.1 Obtaining the Max 8/16’s DHCP IP Address via a Telephone Keypad...................10 2.1.2 Connecting to the Max 8/16 or T1/E1 Through a Serial Cable ...............................11

2.2 Connecting to a LAN with Static IP Addresses .................................................................13 2.2.1 Entering Static IP addresses from a Telephone Keypad.........................................13

2.3 Entering Static IP Addresses via HyperTerminal ..............................................................15 2.3.1 Turning DHCP On (or Off) from HyperTerminal ......................................................16 2.3.2 Entering an IP Address............................................................................................16

3. Logging In to the Max Web Manager.......................................................................................18

4. Using the Max Web Manager ...................................................................................................20

4.1 Network and Voice Configuration [NIC feature added] .....................................................20 4.2 Configuring Firewalls .........................................................................................................22 4.3 Port Identification with the Web Manager..........................................................................24 4.4 Account Configuration with Multiple DID/Account Balance Announcement .....................26

4.4.1 Single Account Management...................................................................................27 4.4.2 Multiple Account Management ................................................................................27 4.4.3 The Login Button .....................................................................................................27

4.5 IVR (Interactive Voice Response) Configuration...............................................................28 4.5.1 The Remote Access IVR Configuration Table.........................................................28 4.5.2 The Max-to-Max IVR Configuration Table ...............................................................31

4.6 Routing Table Configuration..............................................................................................35 4.6.1 Logical Port Numbering ...........................................................................................36 4.6.2 Adding an Entry to the Current Routing Table ** explain .......................................37

4.7 PBX Configuration .............................................................................................................38

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4.8 Local Dialing System.........................................................................................................39 4.9 Class of Service Configuration ..........................................................................................40 4.10 Port Class Configuration ...................................................................................................41 4.11 Inbound Allow List Configuration.......................................................................................41 4.12 System Information and Commands .................................................................................43 4.13 Other Web Manager Functions .........................................................................................44

4.13.1 Load Default Config .................................................................................................44 4.13.2 Show Log Messages ...............................................................................................45 4.13.3 Restart System ........................................................................................................46 4.13.4 Upgrading the System Software..............................................................................47

4.14 Other New Features ..........................................................................................................48 4.14.1 Multiple Call Completion ..........................................................................................48 4.14.2 Call Transfer ............................................................................................................48 4.14.3 Reverse Polarity for PBX Billing ..............................................................................49 4.14.4 IVR Modification by T1/E1/FXO Users ....................................................................49

5. Configuring Voice Messages ...................................................................................................50

5.1 Voice Message Files .........................................................................................................50 5.2 Recording a Custom Voice Message File .........................................................................53 5.3 Voice Message File Upload/Download Procedure............................................................53

5.3.1 Voice Message File Download Procedure ..............................................................54 5.3.2 Voice Message File Upload Procedure ...................................................................55

6. Placing Calls ..............................................................................................................................56

6.1 The Pound Key..................................................................................................................56 6.2 Placing Calls to the PSTN .................................................................................................56

6.2.1 Placing calls to destinations within North America ..................................................56 6.2.2 Placing international calls ........................................................................................56

6.3 Max-to-Max Calling............................................................................................................56 6.3.1 Calling a Max 8/16 or T1/E1’s FXS port from another Max.....................................56 6.3.2 Calling a Max 8/16’s FXO port from another Max ...................................................56

APPENDICES ...................................................................................................................................58

Appendix A – The PBX Interface Cable......................................................................................58 Appendix B – Troubleshooting ....................................................................................................59

B. 1 Common mechanical installation problems and corrective actions.........................59 B. 2 Common network connection problems ..................................................................60 B. 3 Common configuration problems.............................................................................61 B. 4 Problems using the Max 8/16 ..................................................................................62

Appendix C – Technical Support.................................................................................................63 Appendix D – System Specifications ..........................................................................................64 Appendix E – Physical and Logical Port Number Table .............................................................66 Appendix F – Approvals and Listings..........................................................................................67

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Max 8/16 and T1/E1 User’s Guide Section 1 – Overview

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1. Overview

1.1 System Features

Congratulations on your purchase of the Max 8/16!

The Max 8/16 is a VoIP device that allows you to make multiple outgoing calls over the Internet using a single Ethernet LAN connection. The Max 8/16 works like a gateway to convert the analog signal from your telephones to VoIP (Voice over Internet Protocol). It then uses the LAN’s broadband connection to send calls over the Internet via Net2Phone’s service platform. Since Net2Phone calls bypass most of the PSTN (Public Switched Telephone Network), the result is significant savings on long distance communications services.

The Max 8/16 is a rack-mountable device that connects directly to an existing LAN through an RJ-45 port. It is capable of accommodating up to sixteen (16) RJ-11 ports. These ports may be one of two types: FXS or FXO. Your Max 8/16 may have only FXS ports, or only FXO ports, or any combination of the two, and they may be installed in any order. A separate port with its own telephone line connection to the PBX (or to an analog telephone) is required for each concurrent telephone call (or conversation) desired. For example, if you need the capability for five concurrent calls, then the Max must have at least five ports, each connected to the PBX or to an analog telephone.

FXS ports are used to connect standard analog devices such as corded and cordless telephones or fax machines. Optionally, they may be connected to the analog trunk card on PBX, or KPS (Key Phone System) systems. They are used to place outgoing calls over the Internet and to receive incoming calls from other Net2Phone devices.

FXO ports connect to the analog line card on a PBX, or KPS (Key Phone System), or to an analog phone jack, to provide connectivity to the Max from phones both inside and outside of the PBX system. In addition to the FXS functions, FXO ports include IVR (Interactive Voice Response) functionality, which includes multiple options for caller greetings, passwords, and Internet call forwarding to remote Max units and PSTN telephones worldwide, providing an extensive range of economical communications options for enterprise users.

If you are unsure of which kinds of ports your unit has, refer to Locating Your FXS and/or FXO Ports in Section 1.5 of this guide.

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The Max 8/16 features several proprietary QoS (Quality of Service) enhancements, including: 1) G.168 echo cancellation 2) Voice activity detection (VAD) 3) Comfort noise generation (CNG) 4) Dynamic jitter buffer control

1.2 New System Features

The new software version 1.4.30 of the Max 8/16 and T1/E1 provides the following new features:

� Improved Call Quality – The Max 8/16 and T1/E1 is now compatible with more state-of-the-art gateways, such as Nuera and Cisco (when available), which greatly improves the quality of calls with reduced latency.

� Dropped Call Prevention – The Max 8/16 and T1/E1 is now more reliable in retaining calls in progress by re-establishing connections to call controllers if TCP connection is lost. This feature will greatly improve dropped call problems for ADSL or Cable modem users, as well as LAN network users.

� Enhanced Long Silence Detection – The Max 8/16 and T1/E1 uses bi-directional silence detection, which means the Max FXO port will detect silence in both directions to initiate a hang up. The detection is bi-directional, meaning that it will recognize silence for a pre-configured period of time for both incoming and outgoing connections. It recognizes when there is silence for a pre-configured period of time on both ends, initiating a hang-up, but also recognizes when one party is talking for an extended period of time and does not initiate a hang-up. This allows the Max 8/16 and T1/E1 to terminate calls more effectively, increasing customer call completion while decreasing billing time for the customer.

� Multiple Call Completion (MCC) – When callers call into the Max 8/16 and T1/E1 to place outgoing calls, after each call has been completed, they can simply press the # key to initiate their next call instead of hanging up and re-entering their account number and ID.

� New Minutes Announcement – The Max 8/16 and T1/E1 now support an announcement of the minutes remaining, as well as an account balance.

� IVR Selection Enhancement – The Max 8/16 and T1/E1 no longer require the user to press the # key to complete a selection or a function. The Max 8/16 and T1/E1 will now automatically complete the user’s selection within three seconds.

� Outbound Call Allow List – Max administrators can now set a class list on a port. The class list can restrict certain numbers from being dialed on that port. For example, by setting port 1 as a Class A port, and then setting Class A to restrict all calls beginning

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with “011” (all configurable in the Web Configuration page), the administrator restricts users from placing international calls from port 1.

� Inbound Port Allow List – Max administrators can now restrict an FXO port to receive specific incoming caller ID numbers. For example, FXO port 1 can be set to only receive calls from one telephone number (e.g., a call center’s help number, or the administrator’s cell phone number).

� Dedicated Fax Port Selection – The Max 8/16 and T1/E1 now enables administrators to select a dedicated port for faxing via the Web Configuration page.

� Updated Country List in ‘Local Dialing’ Web Configuration Page – There is a more complete country list for setting up Local Dialing in the Web Configuration page.

� Call Detail Record (CDR) Generation – Administrators can select to have CDRs generated and sent to the Max Automated Billing System (ABS).

� RFC 2833 DTMF Enhancement – The Max 8/16 and T1/E1 now automatically corrects the order sequence of data packets when they are received.

� Direct Inward Dialing (DID) Hunt Group – The Max 8/16 and T1/E1 can now receive multiple incoming calls using a single DID account.

1.3 About This Guide

This User’s Guide, as well as the other instructional literature that accompanies the Max products, is intended for people who have a moderate degree of experience installing networking equipment such as: routers, hubs, servers, and switches, and are familiar with basic wiring and cabling practices.

In addition to this User’s Guide, three other product manuals are available:

� A Quick Start Guide that describes hardware installation, cabling, and configuration for a basic, uncomplicated installation.

� A Hardware Installation Guide that describes hardware installation, cabling, and safety-related issues.

� A Command Reference Guide for advance configuration of the Max through a serial connection.

1.4 Hardware Setup 1.4.1 Hardware Requirements

To use the Max 8/16 and T1/E1, you will need:

1. A Max 8/16 and T1/E1 unit and power cord.

2. A Local Area Network (LAN) with a broadband connection, which must not have proxy server caching.

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3. If your LAN uses static addresses: an IP address, netmask, and gateway address for the Max E1/T1.

4. With FXS interfaces: a corded or cordless analog telephone, and additional analog devices as desired for each port. Optional: a PBX, APBX, or KPS with an analog trunk card installed.

5. With FXO interfaces: a PBX, APBX, or KPS with an analog line card installed.

6. A Net2Phone account number and PIN (available from your reseller).

7. A separate port with its own telephone line connection to the PBX, or to an analog telephone, is required for each concurrent telephone call (or conversation) desired. For example, if you need the capability for five concurrent calls, then the Max must have at least five ports, each connected to the PBX or to an analog telephone.

1.4.2 Additional Requirements

To configure and manage the unit, you will need:

� A PC or Mac workstation with any recent Web browser, connected to the LAN.

� For a Max with FXO interfaces only (for initial LAN configuration):

� HyperTerminal PC application (included in all Microsoft operating systems), or an equivalent terminal-emulator application.

� Standard serial cable (see Section 2.1.1, Connecting to the Max 8/16 or T1/E1 Through a Serial Cable).

NOTE: On a Max 8/16 or T1/E1 without FXS ports installed, the LAN settings must be configured using a PC with a serial cable connection. For details, see Section 2.1.1, Connecting to the Max 8/16 or T1/E1 Through a Serial Cable, in this Guide.

1.4.3 The Hardware Setup Procedure

1.4.3.1 The Hardware Installation Guide A Hardware Installation Guide that describes hardware installation, cabling, and safety-related issues was provided along with your Max 8/16 or T1/E1 unit. Please read that manual in its entirety before beginning your hardware installation. Make sure you completely understand the issues discussed and, in particular, the safety warnings given.

1.4.3.2 Steps in the Hardware Setup Procedure The steps you will follow to set up your Net2Phone Max 8/16 or T1/E1 are:

1. Determine what kind of ports your unit contains and their locations (if you do not already know).

2. Install the Max 8/16 or T1/E1 unit and connect the cabling. 3. Configure the LAN settings on the Max 8/16 or T1/E1 so that it

communicates with your LAN.

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4. Log into the Max 8/16 or T1/E1 Web manager. 5. Finish configuring your FXS ports via the Web Manager. 6. Test your installation by making an Internet telephone call.

1.5 Locating Your FXS and/or FXO Ports

You need to be able to identify the Max’s ports before you can begin configuring its LAN settings. After the LAN settings are configured, the Max Web Manager will identify the Max’s ports. But before the Web Manager is available, if you do not already know which ports are present and where they are located, you can identify your ports by physically inspecting the Max’s AVU (Analog Voice Unit) cards.

AVU cards are removable boards that contain the port interface cards whose RJ-11 ports are visible on the Max’s rear panel. Figure 1, below, shows the rear panel of a Max with two AVU cards installed, each containing eight ports.

This section will explain how to remove the cards to conduct an inspection, and how to differentiate between the port interface types. Again, this process is only required once, before the Max’s LAN settings are configured.

1.5.1 Physical Port Numbering Figure 1 illustrates the physical port numbering on the Max’s rear panel for a unit with 16 ports installed. (Your unit may only have eight ports.) The Max Web Manager references these numbers when identifying ports, setting up the Max’s features and configuring Net2Phone calling accounts.

AVU 1 2 3 4 5 6 7 8

1 2 3 4

5 6 7 8

AVU 1 2 3 4 5 6 7 8

1 2 3 4

5 6 7 8

Port1

Port2

Port4

Port5

Port6

Port7

Port8

Port11

Port9

Port10

Port12

Port13

Port14

Port15

Port16

Port3

Figure 1 – Physical Port Numbers on the Max’s Rear Panel As the illustration shows, the ports are numbered from upper left to lower right. In the top row, the left-most port is port number 1 and the last is number 8. If you have 16 ports, the first port in the bottom row is port number 9 and the last, at the lower right, is number 16.

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Ports also have logical numbers, used by the Routing Table, which are different from their physical numbers. (See Section 4.5, Routing Table Configuration.)

1.5.2 Identifying FXS and FXO Ports If you do not know which ports on your unit are FXS or FXO, you can slide out the cards and read the labels on the individual port cards. This section will explain that process.

CAUTION: THE AVU BOARDS CAN BE DAMAGED BY STATIC DISCHARGE!

1. Before beginning, prepare a static-free surface on which to place the cards

when they are removed from the unit. 2. Employ an approved static-neutralizing wrist-strap and ground wire to avoid

damaging your unit with static discharge.

1.5.2.1 Removing an AVU Card To remove an AVU card:

1. Turn off the power to the Max unit and unplug the power cord. 2. Place the unit on a desktop or other secure surface with the ports

facing you. 3. Turn the two thumbscrews on the top card counter-clockwise until

they are fully unscrewed (you feel springs pushing the screws out). 4. Grasp the screws between your thumbs and forefingers and, while

pushing against the cabinet with the free fingers, pull the card straight out of its slot. It should come free with slight resistance.

DO NOT USE TOOLS TO PRY THE CARD FROM ITS SLOT! DO NOT REMOVE INDIVIDUAL PORTS FROM THE AVU CARD!

1.5.2.2 Finding the Port Labels � FXS port identification markings are visible on the right side of the port

card, as viewed with the AVU thumbscrews facing you. The label can be seen at the arrow in Figure 2, below.

Figure 2 – FXS Ports

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� FXO port identification markings are visible on the left side of the port

card, as viewed with the AVU thumbscrews facing you. The label can be seen at the arrow in Figure 3, below.

Figure 3 – FXS Ports

A Physical and Logical Port Number Table, Appendix D in this Guide, has been provided for you to write down the positions of your FXS and FXO ports so that they are available for future reference.

1.5.2.3 Replacing the AVU Card To replace the AVU card in its slot:

1. Grasp the card securely by its two thumbscrews. 2. Slide the card into its socket. A slight resistance will be felt as the

card’s plug engages the receptacle inside the Max. CAUTION: DO NOT FORCE THE CARD INTO ITS SLOT!

3. When the card’s bezel is flush with the rear panel of the Max, push the two thumbscrews in and turn them clockwise to engage their threads.

1.6 Installing the Max 8/16 or T1/E1

1. Install the unit in a well-ventilated area. If it is to be placed on a surface rather than in a rack, be sure that all four rubber feet are in place to allow for proper air circulation. Do not place objects in excess of 20 pounds on top of the unit.

PLEASE REFER TO THE NET2PHONE Max 8/16 AND T1/E1 HARDWARE INSTALLATION GUIDE AND OBSERVE THE SAFETY PRECAUTIONS LISTED.

2. Connect an analog telephone to any one of the FXS ports. (Reminder: If you are not sure which port or ports are FXS ports, refer to Section 1.5.2, Identifying FXS and FXO Ports.)

NOTE: If no FXS ports are installed on the Max, initial LAN configuration is done via a PC connected to the Max through its serial port, using the HyperTerminal terminal-emulator application (or equivalent), which is included with all MicrosoftTM operating systems. (This is optional when

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FXS ports are present.) This procedure is explained in Section 2.1.1.1, Connecting to the Max 8/16 or T1/E1 Using HyperTerminal.

3. Connect the RJ-45 LAN port to a hub or switch.

4. Connect your FXS and/or FXO ports to your PBX as per the illustrations in Figure 4 and 5, below.

1.6.1 Connecting the Max’s FXS Ports to a PBX

NOTE: FXS ports do not support IVR functionality.

Figure 4 – Connecting the Max’s FXS Ports to a PBX

COIC/COIB: Central Office Interface Card or Board

PBX: Private Branch Exchange PSTN: Public Switched Telephone

Network Trunk or CO Line: Line from Central

Office switch

PWR AC 110-240VCONSOLESERIALLANE1/T1MPU

BLK

AVU 1 2 3 4 5 6 7 8

1 2 3 4

5 6 7 8 SYN LRX SRX

OPR LTX STX

AVU 1 2 3 4 5 6 7 8

1 2 3 4

5 6 7 8

1 2 34 5 67 8 9

* 8 #

Hubor

Switch

PBXSwitch

Power4 3 2 1 Uplink5

AnalogTelephone

Connects to analogtrunk card, COIC

(COIB), or FXO card ofPBX

1 2 34 5 67 8 9

* 8 #

PBXTelephonePSTN

FXS Port

FXS Port

CO Line

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1.6.2 Connecting the Max’s FXO Ports to a PBX

Figure 5 – Connecting the Max’s FXO Ports to a PBX

When you have finished connecting the Max’s FXS and FXO ports as illustrated above, plug the unit into a power outlet and turn it on.

Your Net2Phone Max 8/16 and T1/E1 hardware setup is now complete. The next step is to configure the unit to communicate with your LAN so that you can browse the Max Web Manager.

PBX: Private Branch Exchange PSTN: Public Switched Telephone

Network SLIC/SLIB: Subscriber Line Interface

Card/Board SLT: Single Line Terminal or

Telephone (analog telephone)

Trunk or CO Line: Line from Central Office switch

PWR AC 110-240VCONSOLESERIALLANE1/T1MPU

BLK

AVU 1 2 3 4 5 6 7 8

1 2 3 4

5 6 7 8 SYN LRX SRX

OPR LTX STX

AVU 1 2 3 4 5 6 7 8

1 2 3 4

5 6 7 8

Hubor

Switch

PBXSwitch

Power4 3 2 1 Uplink5

Connects to analog linecard, SLIC (SLIB or SLT)card, FXS card, or station

card of PBX

1 2 34 5 67 8 9

* 8 #

PBXTelephonePSTN

FXOPort

CO Line

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2. Connecting the Max 8/16 or T1/E1 to a LAN

Whether your LAN uses DHCP or static addressing, you can set the Max 8/16 or T1/E1 LAN configuration in four ways: � via a touchtone keypad,

� through a serial connection via the HyperTerminal terminal-emulator application, or

� via the Web Management Tool (see Section 3, Logging Into the Max Web Manager, and Section 4, Using the Max Web Manager).

This section explains how to set the Max 8/16 or T1/E1 LAN configuration using each method.

NOTE: On the Max 8/16 or T1/E1, LAN settings must be configured using a PC with a serial cable connection using the HyperTerminal terminal-emulator application, which is included with all MicrosoftTM operating systems.

2.1 Connecting the Max 8/16 or T1/E1 to a DHCP LAN

Section 2.1 explains how to connect your Web browser to the Max 8/16 or T1/E1 if your LAN uses DHCP addressing. If your LAN uses static IP addresses, skip to Section 2.2, Connecting to a LAN with a Static IP Address.

The Max 8/16 or T1/E1 default configuration is for DHCP (Dynamic Host Configuration Protocol). Therefore, if your LAN is using DHCP, the Max 8/16 or T1/E1’s IP address parameters were configured automatically when you connected it to the LAN. In this case, you only need to know the IP address that was assigned to the unit by the LAN before you can browse the Max Web Manager, Max’s Web-based configuration system. If your LAN is using DHCP, configuring the Max 8/16 or T1/E1 will entail the following steps:

1. Obtain the Max 8/16 or T1/E1’s current IP address.

2. Log in to the Max Web Manager.

3. Set the required configuration parameters in the Max Web Manager.

2.1.1 Obtaining the Max 8/16’s DHCP IP Address via a Telephone Keypad The handiest way to query the Max 8/16’s current IP address is usually from a telephone

keypad (if an FXS port is present). To use this procedure you will need a standard analog

corded or cordless touch-tone telephone.

1. Get a pencil and paper to write down the IP address.

2. Connect an analog telephone to any FXS port on the Max 8/16 or T1/E1.

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3. Pick up the telephone handset and dial ***1 (***1 on the keypad). The voice prompt responds, “Your address is…” and the IP address is announced.

4. Write down the address and hang up the telephone. If you need to hear the address again, hang up the telephone, then repeat step 3.

You are now ready to finish setting up the Max 8/16 or T1/E1 using the Max Web Manager.

Proceed to Section 3, Logging In to the Max Web Manager.

2.1.2 Connecting to the Max 8/16 or T1/E1 Through a Serial Cable

Although the serial connection allows you to set many of the Max 8/16 parameters, this section will only explain how to connect to the Max 8/16 or T1/E1 and obtain its DHCP IP address. The remaining configuration tasks can then be completed more easily via the Max Web Manager.

NOTE: If your Max 8/16 or T1/E1does not have any FXS ports installed, its LAN settings can only be configured using this method.

2.1.1.1 Connecting to the Max 8/16 or T1/E1 Using HyperTerminal

For this procedure, you will need a standard serial cable (D-sub 9-pin, male-to-female, straight-through connection) and a PC or Mac running the HyperTerminal terminal-emulator program (or an equivalent), which is included in Microsoft operating systems. It is usually found in the Programs menu, under Accessories.

Figure 6 – Console Cable for Max 8/16 or T1/E1

1. With the power to the Max 8/16 or T1/E1 turned off, connect the cable from the unit’s serial port to one of the PC’s serial ports. Note which of the PC’s serial ports you are using.

2. Launch HyperTerminal and set up a new connection.

3. In the dialog box, specify the appropriate PC serial port, and set the serial communication parameters as follows:

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Baud rate 19200 Parity None Character size 8 Stop Bit 1 Flow Control None

4. Power-on the Max 8/16 or T1/E1, then press the Enter key on your PC. The boot messages are displayed, followed by the command prompt n2p:>.

NOTE: n2p is the default system name with which the unit is shipped. This can be replaced by a system name you select, such as MY_Max:>. To change the system name, see Section 4.11, System Information and Commands.

5. Press the Enter key. The Login: prompt is displayed.

6. Three default user IDs are provided: • root • manager • sysadm

Type one of these user IDs at the Login: prompt, followed by the Enter key. For example, type root, followed by the Enter key. The Password: prompt appears.

7. At the Password: prompt, type the default password, n2p, followed by the Enter key. The command line prompt n2p:> appears. You are now logged in.

NOTES: � Max 8/16 or T1/E1 provides three fixed user (or manager) names. � You can change any manager’s password, but managers cannot be created, deleted,

or renamed. � Manager names and passwords are case sensitive.

2.1.1.2 Obtaining the Max 8/16 or T1/E1’s DHCP IP address via HyperTerminal

If your LAN uses static addresses, refer to Section 2.2.1, Entering Static IP Addresses via HyperTerminal (Max 8/16 and T1/E1).

1. Make a serial connection from your computer to the Max 8/16 or T1/E1.

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2. After logging in to the Max 8/16 or T1/E1, type /config/ip at the command prompt. The active directory changes to /config/ip and the prompt becomes n2p:/config/ip>.

3. Type show and then press the Enter key. The Max 8/16 or T1/E1’s IP address and netmask are listed on the screen. Write them down and keep them for future reference.

If your LAN uses DHCP, you are now ready to finish setting up the Max 8/16 or T1/E1 using the Max Web Manager. Proceed to Section 3, Logging In to the Max Web Manager.

2.2 Connecting to a LAN with Static IP Addresses

This section explains how to connect your Web browser to the Max 8/16 or T1/E1 if your LAN uses static IP addresses, using either a telephone keypad or serial connection. The process will entail the following steps:

1. Disable DHCP in the Max 8/16 or T1/E1.

2. Enter a static IP address.

3. Enter a netmask address.

4. Reset the unit.

5. Log in to the Max Web Manager.

6. Set the required configuration parameters in the Max Web Manager.

2.2.1 Entering Static IP addresses from a Telephone Keypad If your LAN uses static IP addresses, the most practical way to set up the Max 8/16 or T1/E1

is to enter an IP address and netmask from a telephone keypad. You can then finish setting

up the unit while browsing the Max Web Manager.

2.2.1.1 Disabling DHCP from a Telephone Keypad

Since the Max 8/16 and T1/E1 are shipped with DHCP enabled, you need to disable DHCP to use static IP addresses.

To disable DHCP:

1. Connect an analog telephone to any RJ-11 port on the Max 8/16.

2. Lift the handset and dial ***5 (the disable DHCP parameter code). The voice prompt announces, “DHCP is disabled now. Please press pound”.

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3. Press the pound key (#).

4. Hang up the telephone. DHCP is now disabled.

2.2.1.2 Entering an IP Address from a Telephone Keypad

Ask your LAN administrator for the IP address that will be assigned, the LAN’s netmask address, domain name, and any other IP parameters that can be provided.

To enter the IP address:

1. Lift the telephone handset and dial ***2 (the IP address parameter code). The voice prompt responds, “Please enter your IP address.”

2. Dial the numbers for the IP address you wish to enter on the telephone keypad. Use the star key (*) to replace the periods in the address and end with the pound key (#).

For example, if you want to enter the IP address 192.168.172.19, you would enter 192*168*172*19# from your telephone keypad. The voice prompt responds, “Your IP address is…” and repeats the address you entered.

3. If the new address is correct, simply hang up the telephone. If the new address is incorrect, hang up the telephone and repeat from step 1, above.

4. Reset the Max 8/16 or T1/E1 to activate the changes. To do this, power-off the unit, wait 10 seconds, and turn it on again. DHCP is now disabled.

You are now ready to finish setting up the Net2Phone Max 8/16 using the Max Web Manager. Proceed to Section 3, Logging In to the Max Web Manager.

2.2.1.3 Entering a Netmask Address from a Telephone Keypad

To enter a netmask address:

1. Lift the handset and dial ***3 (the netmask parameter code). The voice prompt responds, “Please enter your netmask.”

2. Proceed as in step 2, above, entering the desired netmask address from the telephone keypad.

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The voice prompt responds, “Your netmask address is…” and repeats the address you entered.

3. Proceed as in step 3, above.

4. Reset the Max 8/16 or T1/E1 as directed in Step 4 in Section 2.2.1.2, above. The new netmask address is now in effect.

If you are using static IP addresses, you are now ready to finish setting up the Max 8/16 or T1/E1 using the Max Web Manager. Proceed to Section 3, Logging In to the Max Web Manager.

2.2.1.4 Re-enabling DHCP from a telephone keypad

If you need to re-enable DHCP in the Max 8/16 or T1/E1, proceed as follows:

1. Lift the handset and dial ***4 (the enable DHCP parameter code). The voice prompt announces, “DHCP is enabled now. Please press pound.”

2. Press the pound key (#). DHCP is now enabled.

The telephone keypad configuration parameter codes are as follows:

Read IP address ***1 DHCP disable ***5

Assign static IP address ***2 DHCP enable ***4

Assign netmask ***3

2.3 Entering Static IP Addresses via HyperTerminal

Although many of the Net2Phone Max 8/16’s IP parameters can be set manually through the serial connection, if desired, this section will only show you how to set the IP address and netmask parameters. The procedure is as follows.

NOTE: If your unit has no FXS ports, its LAN settings can be configured only by this method.

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2.3.1 Turning DHCP On (or Off) from HyperTerminal The Max 8/16 or T1/E1’s default DHCP setting is DCHP enabled. Before you can enter a static IP address, you must first disable DHCP. (The same procedure is used to re-enable it, if necessary.)

1. Make a serial connection from your computer to Max 8/16 or T1/E1.

2. After logging in to the Max 8/16 or T1/E1, type /netutil at the command prompt. The active directory changes to /netutil and the prompt becomes n2p:/netutil>.

3. Type dhset disable followed by the Enter key.

4. Type dhcpd disable followed by the Enter key. The Max 8/16 or T1/E1’s DHCP feature is now disabled.

5. Type /SYS to move to the system directory.

6. At the n2p:/system> prompt, type reset.

7. At the confirmation line, type y to proceed.

2.3.2 Entering an IP Address

To connect to the Max 8/16 or T1/E1 Web Manager, you will need to enter at least an IP address and netmask. From the DOS prompt, type: /CONFIG/IP to move to the IP configuration directory.

1. Type change to activate the interactive IP setting menu.

2. Type the number of the parameter you want to enter or change.

3. At the Enter <parameter>: prompt, enter the desired value.

Example: a. Enter 1 at the menu prompt to change the IP Address.

b. At the prompt, enter the IP address you wish to assign.

4. When you finish making changes, reset the Max 8/16 or T1/E1 to activate the changes.

You may either: � Type /system/reset at the command line

OR � Power-off the unit, wait 10 seconds, and turn it on again.

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5. (Optional) Ping the Max 8/16 or T1/E1 from a PC, as illustrated below, using the new IP address, to confirm that the correct parameters have been entered and stored successfully.

Figure 7 – Pinging the Max Unit

The new IP address and netmask are now in effect. If you are using static IP addresses, you are now ready to finish setting up the Max 8/16 or T1/E1 using the Max Web Manager. Proceed to Section 3, Logging In to the Max Web Manager.

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3. Logging In to the Max Web Manager

Before you can log in to the Max Web Manager, you need to know the Max 8/16 or T1/E1’s current IP address. Refer to the procedures in Section 2 to obtain its IP address via serial connection.

Reminder: If you want to query the unit through a serial cable, see Section 2.1.1, Connecting to the Max 8/16 or T1/E1 Through a Serial Cable.

Once you know the Max 8/16 or T1/E1’s IP address, you are ready to log in to the unit through a Web browser as follows:

1. Open a new browser window and enter the Max 8/16 or T1/E1 ’s IP address in the address box. The Max Web Manager Door page appears.

Figure 8 – Max Web Manager Door Page

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2. Click the ‘enter - Open‘ area. The Enter Network Password dialog box appears.

Figure 9 – Network Password Dialog Box

3. Enter your user name and password and click the OK button. You are now logged in. The Max Web Manager Site Map page appears.

NOTE: The default user name is root and the default password is n2p. If you changed your password and have forgotten it, please email [email protected].

Figure 10 – Max Web Manager Site Map

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4. Using the Max Web Manager

To access a particular configuration page, click the corresponding link on the Site Map page. For example, click the Network and Voice Config link on the Site Map to access the Network and Voice Configuration page, illustrated below.

4.1 Network and Voice Configuration [NIC feature added]

Figure 11 – Network and Voice Configuration Page

Any of the parameters on the Network and Voice Configuration page can be modified by simply entering the desired values into the respective boxes.

The IP Configuration table displays all the Max 8/16 or T1/E1 ’s IP-related parameters.

The Voice Configuration table displays the Jitter Buffer Bounds, which are used to control the Quality of Service (QoS). The upper and lower bounds can be changed; larger bounds produce less packet loss, while smaller bounds produce more packet loss. However, packet delay increases with the bounds size. The default values in this table should not normally be changed.

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DHCP users: If your LAN is using DHCP addresses, you do not have to configure this page. You may proceed directly to Section 4.3, Configuring Accounts, below.

Static address users: Your IP address and netmask are already present in the IP Configuration table (you entered them previously). Now you need to enter the additional IP parameter information you obtained from your LAN administrator: � Default Gateway � DNS Server IP (Primary) � DNS Server IP (Secondary) � Domain Name (if applicable)

NOTE: If a default gateway address or a DNS server address is not used, the value 0.0.0.0 must be entered into their respective boxes. If the boxes are left blank, the modified configuration settings will not be saved.

The Network Configuration table displays the doorman IP addresses and ports, and the TCP/UDP start ports.

The Port Numbers parameters must be changed to permit access when a LAN’s firewall permits only pre-assigned TCP/UDP port numbers to be used.

The NIC code entry has been added to the Network Configuration table for controlling the remote access to the Max 8/16 or T1/E1 device. Only the user with the account number belonging to the designated NIC code can access the device. The NIC code can be obtained from Net2Phone. To protect users, NIC configuration is password protected and can only be changed by reseller support at Net2Phone.

Reminder: Configuration changes you make in the Max 8/16 or T1/E1 are not applied until you reset the unit. To do this, you may either: � Go to the [email protected] System page (see Section 4.12.3, Restart

System, below) and click Restart; � Type /system/reset at the command prompt; or � Power-off the unit, wait 10 seconds, and turn it on again.

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4.2 Configuring Firewalls

If your connection to the Internet utilizes a firewall, several ports will have to be opened to allow your Max 8/16 or T1/E1 to make and receive calls to other Net2Phone devices.

UDP Port 6801 must be opened. The following port types/ranges must also be opened (the numbers displayed are the default start points for each):

1. UDP Port (OPAL) 7000

2. TCP Port 4000

3. UDP Port 21000

The table below explains the procedure for opening firewall ports for your Max 8/16 or T1/E1. This example illustrates the UDP Port (OPAL) assignments (with a default start point of 7000) for an 8-port Max 8/16 or T1/E1.

Max Port # Firewall Port Type

Firewall Port Numbers

1 UDP Port (OPAL) 7000 - 7001

2 UDP Port (OPAL) 7002 - 7003

3 UDP Port (OPAL) 7004 - 7005

4 UDP Port (OPAL) 7006 - 7007

5 UDP Port (OPAL) 7008 - 7009

6 UDP Port (OPAL) 7010 - 7011

7 UDP Port (OPAL) 7012 - 7013

8 UDP Port (OPAL) 7014 - 7015

In this example, the range to be opened is 7000 to 7015. The range is determined by the following formula:

Max Default Start Port + (Number of Max Ports * 2) – 1 or in this example:

7000 + (8*2) – 1 = 7015

The table shows the firewall port assignments based on the default start port. If the Max gateway default start ports noted above are in conflict with your corporate firewall settings, you may assign port numbers in the range of 4000 to 65000 by applying the same principle illustrated in the table.

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The TCP Port and UDP Port start parameters in the Network Configuration table must match the open firewall ports.

NOTE: If you have more than one Max behind the same firewall, you must repeat the process for each unit, opening a different UDP PORT and TCP PORT for each.

NOTE: The Max 8/16 and T1/E1 gateway will not work behind a proxy server.

In Max-to-Max calling (when you call a Max unit from another Max), if either Max is connected to a LAN that employs a firewall, you will need to configure settings on both the Max and the firewall before Max-to-Max calls can be placed. This section will explain how to make the necessary adjustments.

1. On the Firewall: a. Open UDP Port 6801. b. Open an additional UDP Port in the range of 21000-65535.

c. Open a TCP Port in the range of 4000 – 4015 for 8 ports and 4000 – 4031 for 16 ports. This must not be the same number port you opened in the previous step. (The maximum number in the range is determined by the following formula: Maximum = 4000 + (number of ports * 2) – 1.)

2. In the Network Configuration Table on Max’s Network and Voice Configuration page:

After opening the appropriate UDP Port and TCP Port on the firewall, you must specify these open ports on the Max device(s):

a. Change the TCP Start Port to the port you opened in step 1-c above. For example, if you opened TCP Port 21057 in step 1-c, enter 21057 for the TCP Start Port as shown in Figure 12 – Network Configuration Table, below, illustrating the Network Configuration Table on the Network and Voice Configuration page.

b. Change the UDP Start Port to the port you opened in step 1-b above. For example, if you opened UDP Port 21000 in step 1-b, enter 21000 for the UDP Start Port as illustrated in Figure 12 – Network Configuration Table, below.

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Figure 12 – Network Configuration Table

3. Save your settings and restart the Max 8/16 or T1/E1:

After you have made the desired changes, click the Save button at the bottom of the page to save the new settings, then restart the unit. The new settings should now be in effect.

NOTE: Some firewalls require the opened port to be forwarded to the Max 8/16 or T1/E1’s IP address. Consult your LAN administrator to determine if this is the case with your firewall.

4.3 Port Identification with the Web Manager

The Web Manager makes it easy to determine which of the ports on the Max 8/16 are FXO and which are FXS. The Configuration Manager allows you to do this by referring to the Remote Access IVR Configuration Table.

To go to the Remote IVR Access Configuration Table, click the Remote IVR Config link on the Site Map page.

Figure 13 – Remote Access IVR Configuration Page

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The Port and Interface columns of the Remote Access IVR Configuration Table show clearly which interface is used by each port, using the physical port numbering scheme illustrated below, which was discussed previously in Section 1. This numbering scheme is also used by the Max-to-Max Configuration Table, and the Account Configuration Table, which are discussed later in this Guide.

It is also possible to slide out an AVU card and read the label on individual port cards (see Section 1.5.2, Identifying FXS and FXO Ports), but this should seldom be necessary once your LAN configuration is set.

A different port numbering scheme, called logical port numbering, is used by the Routing Table. Logical port numbering is discussed in Section 4.5.1, Logical Port Numbering, of this Guide.

Figure 14 – Physical Port Numbers on the Max’s Rear Panel

AVU 1 2 3 4 5 6 7 8

1 2 3 4

5 6 7 8

AVU 1 2 3 4 5 6 7 8

1 2 3 4

5 6 7 8

Port1

Port2

Port4

Port5

Port6

Port7

Port8

Port11

Port9

Port10

Port12

Port13

Port14

Port15

Port16

Port3

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4.4 Account Configuration with Multiple DID/Account Balance Announcement

Click the Account Config link to access the Account Information page, illustrated below.

Figure 15 – Account Information Page

The Max 8/16 or T1/E1 allows accounts to be managed in either of two ways: � Single Account Management - All of the ports on the Max 8/16 or T1/E1 can operate

from a single account number and PIN, or � Multiple Account Management - You can use a different account and PIN for each

port.

The multiple DID feature enables Max 8/16 or T1/E1 to receive multiple incoming calls on a single DID account. Simply enter a single DID account, and click the Use account for all ports button. When you click the Announce Account Balance box in the Account Information screen, you can now check the remaining balance on your Net2Phone account.

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4.4.1 Single Account Management

For single account management:

1. In the box for Port #1 in the Account column, enter a Net2Phone account number.

2. In the PIN field, enter the Personal Identification Number for that account.

3. Check the Use account for all ports checkbox.

4. If you wish to be able to receive incoming Max-to-Max calls on a given port, select the Y radio button in its Login column.

5. After the desired changes have been entered, click the Save button at the bottom of the page to save them.

6. Click the Restart System link on the Site Map page to reboot the system.

NOTES:

� To receive Max-to-Max calls when multiple ports are sharing a single account, only one of the ports sharing the account may have the Y selected.

� Only one call at a time can be made using any given account number.

� If a Net2Phone account number is entered for an FXO port in the Account Configuration Table, the account entered acts as a “default” account for the port. Charges incurred by callers through that port automatically accrue to this account.

� Whenever a selection in the Login column is modified, the Max must be restarted before the change will take effect.

4.4.2 Multiple Account Management

For multiple account management:

1. For each port that is connected to a telephone or PBX/KPS, enter the account number and PIN you intend to use with that port.

2. Make sure that Use account for all ports is NOT checked.

3. After the desired changes have been entered, click the Save button to save them.

4. Click the Restart System link on the Site Map page to reboot the system.

4.4.3 The Login Button

The Yes radio buttons in the Login column are used to enable a port to receive incoming Max-to-Max calls.

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4.5 IVR (Interactive Voice Response) Configuration

The remote access IVR and Max-to-Max IVR supports multiple passwords. Up to 10 different passwords can be entered, separated by comma ( , ).

Remote access IVR is supported for FXS/FXO/T1/E1 ports, and Max-to-Max IVR is supported for FXO/T1/E1 ports. For FXS/T1/E1 IVR, user must add the IVR access number to the routing table for IVR access. The IVR access number can be generated by adding an entry in the routing table with the IVR interface type.

4.5.1 The Remote Access IVR Configuration Table

Click the Remote IVR Config link on the Site Map page to view the Remote Access IVR Configuration Table, illustrated below.

Figure 16 – Remote Access IVR Configuration Table

� Multiple passwords are supported for more flexibility.

� A “Thank you” message can be enabled or disabled by using the check box.

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The Remote Access IVR function permits system managers to select the announcement that will greet callers to an FXO port, as well as the security, call forwarding, or other options that may be applied to the port.

The Remote Access IVR Configuration Table (Figure 16) allows you to configure these options to suit your requirements.

To configure the Remote IVR Configuration Table, proceed as follows:

1. Make sure the FXO port you are configuring is connected to the analog line card of a PBX unit.

2. Be certain that a PBX or PSTN telephone number has been assigned to the port.

3. Select one of the following six modes for the port (only one mode at a time may be selected): � IVR Off – When IVR Off is selected for a port, callers to the port get an

immediate VoIP dial tone and can make VoIP calls without restriction. � Play Welcome Only – When this option is selected, callers to the port hear

a welcome message, “Welcome to Net2Phone. Please enter the number you wish to call.” Callers can then make VoIP calls without restriction.

� Request Password Only – This option prevents unauthorized access to the FXO port on which it is set. Callers are asked to enter a password through the telephone keypad before access to VoIP calling is permitted. Callers can then make VoIP calls without restriction. To configure this option, you must create a password (in the port’s Password column) which may consist of up to 5 (numeric only) characters.

� Request Account and PIN – This feature requires the caller to enter a Net2Phone account number and PIN before VoIP calling is enabled. If the caller then incurs charges while using the Net2Phone Max, they will accrue to the caller’s account. See IMPORTANT, below.

� Request Password, Account and PIN – This option combines the two functions described above.

� Use Forwarding Number – Select this IVR option for a port if you wish to have incoming calls to that port forwarded to a specified number automatically, without notice to the caller. Any PSTN telephone number, or a Net2Phone account number preceded by *72, may be entered in the Forwarding Number column. If a PSTN number is entered, it must include any required preliminary digits, such as a 1 for long-distance calling.

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IMPORTANT: If a Net2Phone account number is entered for an FXO port in the Account Configuration Table (see Configuring Accounts, Section 4.3), the account entered acts as a “default” account for the port. Charges incurred by callers through that port automatically accrue to this account.

If Request Account and PIN or Request Password Account and PIN is then selected, and a caller enters an incorrect or invalid account number, the port will substitute this “default” account number for the invalid one and the call will proceed using the default account.

Unless this arrangement suits your needs, you must clear any account number that may have been entered for an FXO port in the Account Configuration Table when Request Account and PIN or Request Password Account and PIN are selected.

Figure 17 – Call Flow Through a Max 8/16 or T1/E1’s FXO Port

Internet

Net2PhoneNetwork

PBXSwitch

1 2 34 5 67 8 9

* 8 #

PBXExtension

1.Caller dialsExt. 4000, ahunt groupwith 4 FXO

ports.

Analog LineCard

MAX 8/16FXO Ports

Ext. 3503Ext. 3502

Ext. 3504

2.PBX hands

call off to firstavailable

port, in thiscase, port

3504.

Ext. 3501

1 2 34 5 67 8 9

* 8 #

LAN

4.MAX 8/16sends call

to N2PNetwork via

Internet.

5.N2P

Networksends callto PSTN.

PSTN

3.Port 3504's IVR responds

(depending on optionsselected):

"Welcome to Net2Phone.Please enter your password."(Caller enters a password.)

IVR continues: "Please enterthe number you wish to call."

(Caller enters telephonenumber 12125556791.)

6.Telephone

connected to line212 555-6791

rings.

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Figure 17, above, illustrates the call-flow of a telephone call placed through a Max 8/16’s FXO port. In this scenario, four FXO ports are connected to the PBX in a hunt group set up at extension 4000.

4.5.2 The Max-to-Max IVR Configuration Table

Click the Max to Max IVR Config link on the Site Map page to view the Max-to-Max IVR Configuration Table, illustrated below.

Figure 18 -- Max-to-Max IVR Configuration Table

NOTES:

� If the LAN to which either Max is connected employs a firewall, you need to configure settings on both the Max unit and the firewall before you can place Max-to-Max calls. For information Port about configuring a firewall, refer to Section 4.2, Configuring Firewalls, in this Guide.

� In Max-to-Max calling, the receiving port’s Account Information table settings must be configured to permit it to receive calls. For details, refer to Section 4.4.2.2, Receiving Max-to-Max Calls in this Guide.

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4.5.2.1 Configuring Max-to-Max Calling

Callers may access a port on a remote Max 8/16 from another Max device (Max-to-Max) by dialing *72 followed by the receiving port’s virtual number, which is the first ten digits of its account number.

If the receiving port is an FXS port, the telephone connected to the port will ring.

If the receiving port is an FXO port, it permits callers to use its PBX as though they were on a local PBX telephone extension, subject to the options set by the receiving unit’s system manager in its Max-to-Max IVR Configuration Table. Callers must use the remote PBX’s dialing plan. For example, if PBX users at the remote site dial 9 for an outside line, the callers must also do so.

The Max-to-Max IVR Configuration Table allows the system manager to configure the way a Max 8/16’s FXO ports will respond to VoIP calls it receives from other Max units.

In the Max-to-Max IVR Configuration Table:

1. Make sure the FXO port you are configuring is connected to the analog line card on the PBX unit.

2. Select one of the following five modes: (only one mode at a time may be selected) � IVR Off – When IVR Off is selected for a port, callers to the port

get an immediate PBX dial tone and can use the PBX’s facilities without restriction.

� Play Welcome Only – When this option is selected, callers to the port hear a welcome message, “Welcome to Net2Phone. Please enter the number you wish to call.” It then permits them to use the PBX as if they were on one of its local telephones. Callers must use the remote PBX’s dialing plan. For example, if a PSTN number is entered, it must include any required preliminary digits, such as 9, to get an outside line.

� Password Request Only – This option prevents unauthorized access to the FXO port on which it is set. Callers are asked to enter a password through the telephone keypad before access to the PBX is permitted. To configure this option, you must create a password in the Password column. The password may consist of no more than 5 numeric characters.

� Welcome and Password – This option combines the two functions described above.

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� Use Forwarding Number – Select this IVR option for a port if you wish to have incoming calls to that port forwarded to a specified number automatically, without notice to the caller. Any PSTN telephone number, or a Net2Phone virtual number (*72 plus the first ten digits of a Net2Phone account number), may be entered in the Forwarding Number column. If a PSTN number is entered, it must be entered using the PBX’s dialing plan. For example, if PBX users dial 9 for an outside line, the PSTN telephone number must be preceded by a 9.

4.5.2.2 Receiving Max-to-Max Calls

For the Max 8/16 and T1/E1 to be able to receive Max-to-Max calls, the Account Information Page (Section 4.4, Account Configuration with Multiple DID/Account Balance Announcement, Figure 15 – Account Information Page) must be configured.

To designate a port to receive incoming Max-to-Max calls, select the Y radio button in its Login column.

NOTES: � Only one of the ports sharing a single account may have the Y in its Login column

selected, designating it to receive calls. For example, if the same account has been entered in all the ports, each port can place outgoing calls using the single account, which may be acceptable when account usage is not tracked. But note that only one port has been designated to receive incoming calls.

� Only one call at a time can be made using any given account number. � Whenever settings on this page are changed, the Max must be rebooted before the

change will take effect. � See your reseller for Net2Phone Max-to-Max calling rates.

Figure 19, below, represents the call-flow in one type of Max-to-Max telephone call. Other calling configurations are also possible.

See your reseller for Net2Phone Max-to-Max calling rates.

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Figure 19 – Max-to-Max Call Flow

New York City

LAN

London

LAN

1 2 3

4 5 67 8 9

* 8 #

PBXExtension

PBXSwitch

MAX 8/16

PBXSwitch

MAX 8/16

PSTN

Analog LineCard

1.Caller dials 5722, which is

pre-set on PBX to dial*721234123412#, account no.

of London MAX's FXO port.

2.PBX sends callto NYC MAX's

FXO port, whichis set to IVR Off.

3.NYC MAX

sends call viathe N2P

Network andthe Internet.

4.London MAXreceives callfrom NYC viathe Internet.

5.London MAX sends

call to FXO portwith account no.

1234123412.

6.FXO port with account no. 1234123412responds with MAX-to-MAX IVR prompt(depending on options selected): "Please

enter your password."(Caller enters a password.)

IVR continues: "Please enter the numberyou wish to call."

(Caller enters a local London telephonenumber, including London PBX's access

code for an outside line, such as "9";for example, 9 123 4567.)

7.London PBXsends call tolocal PSTN.

1 2 3

4 5 67 8 9

* 8 #

PSTNTelephone

8.Telephone

connected toline 123 4567

rings.

Internet

Net2PhoneNetwork

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4.6 Routing Table Configuration

Click the Routing Table Config link to access the Current Routing Table page, illustrated below.

Figure 20 – Current Routing Table

Many PBXs are unable to transmit the asterisk symbol ( * ) through their digital line card. The T1/E1’s Routing Table can be configured to circumvent this limitation. In this case, when the user dials 72 plus an account number, the Routing Table recognizes the 72 and adds a * prefix to the number string. The N2P Network then recognizes the * 72 and places the call as an “in network” call.

The Current Routing Table displays the following fields for each entry: � An index number (Index) � The interface type (I/F) � The logical port numbers (Port) � The phone number to be routed (Number)

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� The truncation length (TRNC)* � The prefix number (Pre)* � The postfix number (Post)* � Validity of the table entry*

* The items marked with an asterisk are intended for special circumstances. The items should be left unchanged in typical applications and setups.

4.6.1 Logical Port Numbering The difference between physical and logical port numbering is that, in logical port numbering, the FXS and FXO ports are counted separately, and the count starts from zero instead of one. So the first FXS port will be FXS 0, and the first FXO port will be called FXO 0.

� If you have all FXS or all FXO ports:

Take the number of the port as it appears in the Account Setup page of the Max Web Manager, and subtract one (since we count from 0 instead of 1). For example, if you had all FXS ports, the logical port number for physical port 11 would be FXS 10 (11 – 1 = 10).

� If you have both FXO and FXS ports:

Note which ports are FXS and which are FXO. If necessary, Refer to Section 4.3 in this Guide, Port Identification with the Web Manager. Write down the physical port numbers in the table in Appendix D.

From the top left to the bottom right, count the FXS ports starting from 0, and then count the FXO ports starting from 0. As you count, write down each port’s logical number next to its physical number.

In Figure 21, for example, 3 FXO ports are present. The first one (at the upper left) is logical port FXO 0, the second is logical port FXO 1, and the third is logical port FXO 2.

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Figure 21 – Logical Port Numbering

A Physical and Logical Port Number Table, Appendix D in this Guide, has been provided for you to write down the positions of your FXS and FXO ports so that they are available for future reference.

4.6.2 Adding an Entry to the Current Routing Table ** explain

To add an entry to the Current Routing Table (see Figure 20 in Section 4.6, Routing Table Configuration):

1. In the I/F field (interface type), select the appropriate interface.

Interface type Description

FXS Interface for analog telephone

VoIP Interface for IP network

2. For the entry to apply to all the ports, enter 0 for the PORT number. Otherwise, enter the logical port number that will correspond with the given index number.

3. In the NUMBER field, type the number you would like to route.

4. In the TRNC field, enter the number of digits you would like truncated from the number being dialed.

5. In the PRE field, enter the number of digits you would like added to the front of the telephone number being truncated.

AVU 1 2 3 4 5 6 7 8

1 2 3 4

5 6 7 8

AVU 1 2 3 4 5 6 7 8

1 2 3 4

5 6 7 8

Port1

Port2

Port4

Port5

Port6

Port7

Port8

Port11

Port9

Port10

Port12

Port13

Port14

Port15

Port16

Port3

FXO FXO

FXO

FXS

FXS

FXSFXS FXS

FXSFXSFXS FXS

FXS

FXS

FXS

FXS

Logical Port"FXS 8"

Logical Port"FXO 2"

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6. In the POST field, enter the number of digits you would like added to the end of the telephone number being truncated.

To delete an unwanted entry, simply type its index number in the Delete Entry box and click the Delete Entry button.

NOTE: The two VoIP entries in the Current Routing Table cannot be deleted, as they are necessary for correct operation of the Max 8/16 or T1/E1 system.

After the desired changes have been entered, click the Save button to save them. The unit must then be rebooted as in Section 4.12.3, Restart System, to activate the new settings.

4.7 PBX Configuration

Click the PBX Config link to access the PBX Configuration page, illustrated below.

Figure 22 – PBX Configuration Page

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For a detailed description of the parameters, refer to the Max Command Reference Guide.

4.8 Local Dialing System

The local dialing system feature enables the user to dial phone numbers to the Max 8/16 or T1/E1 products as they normally do on their ordinary phone. That is, the user does not have to dial an international call access number and country code number if the call destination is in the same country where user lives. Similarly, the area code can be omitted for calls made to the same area. A dialing pattern that is as close as possible to the host country's dialing pattern can be configured by entering the following information in to Max 8/16 or T1/E1.

Figure 23 – Local Dialing System Page

� The country code number, area code number (city code), and international call prefix (only single entry allowed).

� The long distance call prefix number and cell phone prefix number (separate up to 10 multiple entries by a comma ( , )).

� After finishing the number input, you must reset the Max 8/16 or T1/E1 to apply modified values.

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� The N2P call is made based on the local dialing system setup environment. All the prefix numbers are automatically added to the actual dialed numbers. For example, if the user dialed to a local phone number, the N2P call is made by the Max 8/16 or T1/E1 with the international call access number, country code number, and area code number added to the local phone number.

� The user does not have to dial his/her telephone country code for domestic calls. � The user does not have to dial his/her telephone area code for local calls.

4.9 Class of Service Configuration

This function is to set the call authorization classes for restricting outbound calls. There are 6 classes: A, B, C, D, E, and U. Class A has the most outbound call access capability. Class B has the second most outbound call access capability, and so on. Applying the restricted first digit string to a class means that the restriction is applied to all lower classes and not to higher classes. Class U has the same meaning as OFF – there is no outbound call control.

The user inputs the restricted first digit string for each class. Users cannot make a call to the restricted numbers that are in both his/her own class and a higher class. This feature must work with the port class system and the local dialing system.

Figure 24 – Class Configurations Page

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4.10 Port Class Configuration

This function is to set call authorization class for each port to restrict outbound calls. There are 6 classes: A, B, C, D, E, and U. Class A has the most outbound call access capability. Class B has the second most outbound call access capability, and so on. Class U has the same meaning as OFF – there is no outbound call control.

Refer to Section 4.8, Class of Service Configuration, for setting classes.

Figure 25 – Port Class Configuration Page

4.11 Inbound Allow List Configuration

This function blocks calls from unauthorized callers. The Max 8/16 and T1/E1 has remote accessible ports, so an unauthorized person can use the port without admission control.

This feature allows the user to specify the allowable inbound numbers that can make use of the port as shown in Section 4.11, Inbound Allow List Configuration, Figure 26 – Inbound Allow List.

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When a call comes in to the Max 8/16 or T1/E1, it looks at the incoming caller ID, compares it to the list for the port, and if the caller is in the allow list, admits the call through. The maximum number of digits in the Web entry is 100. If one caller ID length is 10 digits, then the total number of allowable callers will be 9, since the comma ( , ) occupies one digit.

There is a radio button for each port that indicates what the box should do if the caller is not on the allow list or if the caller's phone does not support caller ID.

The options are “disconnect unauthorized caller,” “request account and PIN from unauthorized caller,” or “allow all callers” (the default).

Figure 26 – Inbound Allow List

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4.12 System Information and Commands

Click the System Information link to access the System Information page, illustrated below.

Figure 27 – System Information Page

The System Information page displays: � The Current System Name � The Current Login (user name) � The Hardware Version � The Software Version

The system manager has the options of changing the system name and the current password.

To change entries on this page, just enter the new information into the desired fields, click the Save button, and restart the Max 8/16 or T1/E1.

If changes are made on this page, the system must be restarted as discussed in Section 4.13.3, Restart System, before the changes take effect.

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4.13 Other Web Manager Functions 4.13.1 Load Default Config

Click the Load Default Config link to access the Click to load factory settings page, illustrated below.

Figure 28 – Click to Load Factory Settings Page

Click the Load button to restore the Max 8/16 or T1/E1’s default factory configuration. (Refer to the Max Command Reference Guide for system default settings.)

CAUTION: THIS COMMAND WILL DELETE ALL OF YOUR CONFIGURATION SETTINGS AND PARAMETER VALUES.

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4.13.2 Show Log Messages

Click the Show Log Messages link to access the Current System Log Messages page, illustrated below.

Figure 29 – Current System Log Messages

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4.13.3 Restart System

Click the Restart System link to access the Restart System page, illustrated below.

To restart the system, click the Restart button.

Figure 30 – Restart System Page

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4.13.4 Upgrading the System Software

Click the Download Latest Firmware link to access the Software Upgrade page, illustrated

below.

Figure 31 – Software Upgrade Page

For software versions older than v1.2.20, the software upgrade procedure for Max 8/16 or T1/E1 is divided into stages:

1. Click the Download button to download the files needed for upgrade from Net2Phone’s FTP server to a client PC on the Max 8/16 or T1/E1’s LAN and place the files in a folder called C:/Net2Phone/Upgrade.

2. Once the files are downloaded, click the Update Max button to upload the new software to the Max 8/16 or T1/E1 system.

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For software version v1.2.20 or later, the software upgrade procedure for Max 8/16 or T1/E1 is a one-click operation. You can simply click the One Click Upgrade button and new software will be downloaded and then upgraded automatically.

4.14 Other New Features 4.14.1 Multiple Call Completion

This new feature allows users to make multiple calls without having to re-enter the account number and PIN before every call.

1. After finishing a conversation, user A asks user B to hang up. 2. IVR will be activated and asks user A to press the # key to make another call.

If the # key is not pressed within 2 seconds, the call will be terminated. 3. User A dials the new number. 4. User A hears dial tone and waits for the other side to pick up the phone. When

the other side picks up the phone, a new call is made.

4.14.2 Call Transfer

This new feature allows users to transfer calls to other users within the Max 8/16 or T1/E1. The Max 8/16 or T1/E1 provides the following local call transfer feature for FXS ports in the Max 8/16 or T1/E1.

To use the local call transfer feature, the following command must be executed via a HyperTerminal session (for the steps involved in setting up a HyperTerminal session into the Max 8/16. please refer to section 2.1.2.1):

1. From the SYS_NAME:/CONFIG/FXS> prompt, type: change t3 100 This command sets the hook flash guard time to 100 milliseconds.

NOTE: The hook flash guard time must be shorter that the hook guard time but longer than 99 milliseconds.

2. While the user A and B are involved in a call, user A can press the hook flash button. User A hears a dial tone and user B hears hold music.

3. User A dials user C.

4. User C hears the phone ringing.

5. User A hangs up the phone once he/she hears the ring tone.

6. When user C picks up the phone, user B and user C are connected.

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7. If user C picks up the phone before user A hangs up the phone, user A and user C are connected.

8. When user A hangs up the phone, user B and user C are connected.

4.14.3 Reverse Polarity for PBX Billing

The polarity reversal is supported for providing call connection time information.

The battery polarity is reversed by the Max's FXS port to indicate that a call is connected. The polarity is reversed throughout the entire conversation. When the far end disconnects, the battery polarity is changed back to normal by the FXS port to indicate a call disconnect. (Some PBX systems use battery reversal indication to start billing.)

To activate the polarity reversal feature, log into Max 8/16 or T1/E1 with the console interface and type: 1. SYS_NAME:> /CONFIG/FXS

2. SYS_NAME:/CONFIG/FXS> change pola on

To deactivate the polarity reversal feature, log into Max 8/16 or T1/E1 with the console interface and type: 1. SYS_NAME:> /CONFIG/FXS

2. SYS_NAME:/CONFIG/FXS> change pola off

4.14.4 IVR Modification by T1/E1/FXO Users

From version 1.2.00, the user has to create the voice prompts in *.wav format on PC and convert the WAV files to *.axv format for downloading to Max devices. The conversion software, vedit, is provided with the software upgrade. Refer to the Max Command Reference Guide Addendum for more detailed instructions on modifying the IVR (Section 29, Voice Prompt Conversion Software).

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5. Configuring Voice Messages

The Max 8/16 employs a set of default messages for the IVR voice prompts and responses callers hear, and for the prompts and responses you hear when you configure the Max through a telephone keypad.

If you wish, you can record custom voice message files (vocfiles) to replace the default ones. This section will explain that procedure.

NOTE: Before attempting to record a new voice message file, review Connecting to the Max 8/16 or T1/E1 Through a Serial Cable, Section 2.1.2. in this Guide. For help with command-line navigation, refer to Basic Command-line Navigation, Section 1 in your Max Command Reference Guide.

5.1 Voice Message Files

The following table shows the Net2Phone Max 8/16 message file contents as shipped.

File Name Message that the file should contain

CA0000B The number you dialed is busy.

CA0001B The number you are calling from is not authorized. Please contact your administrator for more information.

CA0002B Your call cannot be completed.

CA0003B Called party is not logged on.

CA0004B The number you called was not allowed.

CA0005B No channels are available.

CA0006B You are using an invalid account number. Please check the account number and try again.

CA0007B The number in the forwarding field is not valid. Please contact your administrator for more information.

CA0008B There is a problem with your Internet connection. Please contact your administrator for more information.

CA0009B Your account is being used. Please try again..

CA0010B

The number you are calling from is not authorized. If you have an account number press #. Otherwise, contact your administrator for more information.

CA0011B You have dialed a number that has been restricted by the Max administrator. Please try again.

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Max 8/16 and T1/E1 User’s Guide Section 5 – Configuring Voice Messages

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File Name Message that the file should contain

CA0012B You have dialed an invalid number. Please press # to try again.

CA0013B The person you are trying to call is already making a PC-to-PC call.

CA0014B Your account is disabled. Please check the account number and try again.

CA0015B Please press ### to complete the call or hang up.

CA0016B Your call is disconnected from IP address change in DHCP. Please try to call later.

TN0001Z Hold Music

TN0002Z Wait Music

SN0000B Welcome to Net2Phone.

SN0001B Thank you for using Net2Phone.

SN0002B Please enter your password.

SN0003B Your password is incorrect. Please try again.

SN0004B Please enter the number you wish to call.

SN0005B Please enter your account number.

SN0006B You do not have sufficient funds for this call. Please contact your administrator to recharge your account.

SN0007B You must be logged out before you trying to call.

SN0008B Please enter your PIN.

SN0009B Welcome to Net2Phone. Please enter the number you wish to call.

SN0010B Goodbye and thank you for using Net2Phone.

FE0000B Feature Complete (Dingdong) –Optional

FE0001B Please, enter your IP address.

FE0002B Your IP Address is

FE0003B Please, enter your netmask.

FE0004B Your net mask is

FE0005B DHCP is now enabled, please press #.

FE0006B DHCP is now disabled, please press #.

FE0007B You have

FE0008B Remaining in your account

FE0009B Please, reboot your Max

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Max 8/16 and T1/E1 User’s Guide Section 5 – Configuring Voice Messages

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File Name Message that the file should contain

DG0000B Zero

DG0001B One

DG0002B Two

DG0003B Three

DG0004B Four

DG0005B Five

DG0006B Six

DG0007B Seven

DG0008B Eight

DG0009B Nine

DG0010B Ten

DG0011B Eleven

DG0012B Twelve

DG0013B Thirteen

DG0014B Fourteen

DG0015B Fifteen

DG0016B Sixteen

DG0017B Seventeen

DG0018B Eighteen

DG0019B Nineteen

DG0020B Twenty

DG0030B Thirty

DG0040B Forty

DG0050B Fifty

DG0060B Sixty

DG0070B Seventy

DG0080B Eighty

DG0090B Ninety

DG0100B Hundred

DG0101B Thousand

DG0102B Dot (.)

DG0103B Dollar

DG0104B Cent

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Max 8/16 and T1/E1 User’s Guide Section 5 – Configuring Voice Messages

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File Name Message that the file should contain

DG0105B And

DG0106B Minute

5.2 Recording a Custom Voice Message File

1. Connect an analog telephone to FXS port #1 on the Max 8/16 or T1/E1. (If you need help with port numbering, refer to Physical Port Numbering, Section 1.5.1.)

2. Establish a serial connection from your PC to the Max 8/16. (Refer to Connecting to the Max 8/16 Through a Serial Cable, Section 2.1.2.)

3. Change the current directory to n2p:test/vocfile>. (For help with navigating at a command line, see the Max Command Reference Guide, Section 1.)

NOTE: n2p is the Max’s default system name. If you have assigned a new system name, your root directory prompt will contain the new name you assigned, instead of n2p. For example, my_name:test/vocfile>.

4. Lift the telephone handset.

5. Type record <file number> <recording time in sec> at the command line on the PC.

Recording starts as soon as the Enter key is pressed, and ends after <recording time in sec> seconds.

6. Type play <file number> to check the recorded message. If the recording is incorrect

or a different message is desired, repeat Step 5.

7. After you create (or upload) a new file, you must save it to NV (Non-Volatile) memory. To save the file, change the current directory to n2p:config> and type save. The new vocfile is not activated until you reboot the Max 8/16 system.

8. Reset the system using one of the three options: � Type /system/reset at the command line. � Power-off the unit, wait 10 seconds, and turn it on again. � Use the Restart System link in the Web Manager, as described in Section 4.13.3.

9. To confirm that the new message is functioning, dial ***1 from the telephone.

5.3 Voice Message File Upload/Download Procedure To implement the file upload/download procedure, you will need: � a PC with LAN connection to Max 8/16 or T1/E1 � the DOS FTP client program (included with all Microsoft operating systems).

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Max 8/16 and T1/E1 User’s Guide Section 5 – Configuring Voice Messages

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� the Max 8/16 or T1/E1 voice message binary file, “vocfile” (for upload)

5.3.1 Voice Message File Download Procedure

1. Power-on the Max 8/16 system and wait until the “OPR” LED begins to blink.

2. Obtain the Max 8/16’s current IP address (see Section 2 in this Guide).

3. On your PC, open a DOS window or Command prompt.

4. Go to the PC directory to which you want to download the vocfile.

5. Establish an FTP connection with the Max 8/16 as follows: from the DOS prompt, type ftp, a space, and the IP address of the unit followed by the Enter key. For example: ftp 192.168.172.19 Enter (use your Max 8/16’s IP address).

6. At the User <192.168.172.138:<none>> prompt, enter the default User Name, root, followed by the Enter key.

7. When prompted for a password, enter the default password, n2p, followed by

the Enter key. The password does not display on the screen as you type it.

8. At the FTP> prompt, type get vocfile, followed by the Enter key.

You may now access the vocfile in the directory to which it was downloaded.

Figure 32, below, illustrates the FTP file download procedure.

Figure 32 – File Download Procedure

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Max 8/16 and T1/E1 User’s Guide Section 5 – Configuring Voice Messages

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5.3.2 Voice Message File Upload Procedure

1. Proceed as in steps 1 – 7 in Section 5.3.1, above.

2. At the prompt, type put vocfile, followed by the Enter key. The new

vocfile is not activated until you reboot the Max 8/16 system.

3. To save the file and reboot the Max 8/16 or T1/E1, proceed as in steps 8 – 10 in Section 5.2, Recording a Custom Voice Message File, above.

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Max 8/16 and T1/E1 User’s Guide Section 6 – Placing Calls

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6. Placing Calls

6.1 The Pound Key

The pound key (#) is used by the Max to indicate the end of a dial string. If the pound key is omitted, the Max waits three seconds for additional input, then places the call. This delay is adjustable through a HyperTerminal connection. For details, see Sections 10 and 11 in the Max Command Reference Guide.

6.2 Placing Calls to the PSTN 6.2.1 Placing calls to destinations within North America

Pick up the handset on a telephone connected to one of the Max 8/16’s ports and dial 1 + the area code + the local number, followed by the # key. For example, if the area code is 212 and the local number is 555-6791, you would dial 1 212 5556971 #.

6.2.2 Placing international calls

Pick up the handset and dial 011 + the country code + the city code + the local number, followed by the # key. For example, if the country code is 9, the city code is 81 and the local number is 223-4567, you would dial 011 9 81 2234567 #.

6.3 Max-to-Max Calling 6.3.1 Calling a Max 8/16 or T1/E1’s FXS port from another Max

If you are placing a call from a telephone connected to your Max’s FXS port in New York City

to a telephone connected to a Max’s FXS port in Los Angeles, and the account number

assigned to the remote Max’s port is 1234567890, the dialing procedure is:

1. Dial *72 1234567890 #.

2. The telephone attached to the port in Los Angeles rings.

6.3.2 Calling a Max 8/16’s FXO port from another Max Let us imagine that you are planning a trip to England and you need to call Windsor Castle’s

24 hr. information line. To call from London, you would dial 0753 (the city code) + 831118 (the

local number). To place the call directly from your PBX extension in your office in the US, you

would dial 011 01 753 831118 (omitting the 0 before the city code).

We will place the call as a Max-to-Max call, using the Max 8/16 in your company’s New York

City office and the Max 8/16 in your company’s London office.

Before we place the call, let us assume the following conditions.

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Max 8/16 and T1/E1 User’s Guide Section 6 – Placing Calls

Page 57

On the New York City (local) Max unit: � Four FXO ports on the New York City Max have been configured for Max-to-

Max calling and their Max-to-Max IVR setting is IVR Off. � Extension number 4000 on the PBX has been assigned to this group. The

group is configured on the PBX as a hunt group so that, when 4000 is dialed from an extension on the PBX, the PBX connects the caller to the first available unoccupied port on the Max within the group.

On the London (remote) Max unit: � The account number of the London unit is 1234567890. � The Welcome and Password option has been selected on that unit’s Max-to-

Max IVR Config table.

Now we can proceed with the call.

1. Dial 4000 from your office PBX extension. You hear an Internet dial tone.

2. Dial *72 + the remote FXO port’s account number, e.g., *72 1234567890 #. The Max in the London office greets you, “Welcome to Net2Phone. Please enter your password.”

3. Enter the password. The Max in London responds, “Please enter the number you wish to call.”

4. Enter Windsor Castle’s city code and local number as if you were dialing an inter-city call from London: 0753 831118.

The voice prompts you receive from the remote unit would depend on how its Max-to-Max IVR options were configured. Depending on the options set by the remote system’s manager: � you might immediately be asked for a number you wish to call, � you might be asked for a password, or � your call may be automatically forwarded to another number (without any

notification to you).

NOTES:

� If the LAN to which either Max is connected employs a firewall, you need to configure settings on both the Max unit and the firewall before you can place Max-to-Max calls. For information about configuring a firewall, refer to Section 4.1.1, Configuring Firewalls.

� In Max-to-Max calling, the receiving port’s Account Information table settings must be configured to permit it to receive calls. For details, refer to Section 4.4.2.2, Receiving Max-to-Max Calls, in this Guide.

� Refer to your Reseller for information about Net2Phone’s Max-to-Max calling rates.

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Max 8/16 and T1/E1 User’s Guide Appendix A – The PBX Interface Cable

Page 58

APPENDICES

Appendix A – The PBX Interface Cable The cable used to connect the Max’s T1/E1 port to the PBX’s T1/E1 consists of a length of RJ-48 STP3 (Shielded Twisted Pair class 3) cable with a shielded RJ-45 male connector at each end, wired as per the following table. Common CAT5 cable and connectors may be used as an alternative to shielded cable, but they do not provide protection from interference where the cable run is lengthy or sources of electromagnetic radiation are present. Signal RJ-48 Pin RX (input) 1 RX (input) 2 NC (not connected) 3 TX (output) 4 TX (output) 5 NC 6 NC 7 NC 8

Signal Wiring Diagram The following table illustrates the cable wiring as used on Net2Phone’s Nortel Meridian PBX. RJ-48 (a) Pins RJ-48 (b) Pins 1 5 2 4 4 2 5 1 3 3 6 6 7 7 8 8 Cable Wiring Diagram for the Nortel Meridian PBX

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Max 8/16 and T1/E1 User’s Guide Appendix B – Troubleshooting

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Appendix B – Troubleshooting B. 1 Common mechanical installation problems and corrective actions

If there appears to be a malfunction, first check all cables and connections. If these appear to

be in order, see the following table for specific troubles and solutions.

Symptom Possible Cause Corrective Action Power source switched off Switch power source ON Faulty power cable Check/replace power cable Faulty power source Check/correct input power

Power LED and fan are off Faulty internal power supply Contact Net2Phone Technical

Service Center or your Net2Phone reseller

Power LED on; fan off Faulty N2P Max 8/16 or T1/E1

Contact Net2Phone Technical Service Center or your Net2Phone reseller

Power LED off; fan on Faulty N2P Max 8/16 or T1/E1

Contact Net2Phone Technical Service Center or your Net2Phone reseller

Faulty console terminal Check/replace terminal Faulty cabling to terminal Check/replace cable

No initialization response from N2P Max 8/16

Faulty N2P Max 8/16 or T1/E1

Contact Net2Phone Technical Service Center or your Net2Phone reseller

Overheating Check ventilation Unit shuts off after operating for some time

Faulty N2P Max 8/16 or T1/E1

Contact Net2Phone Technical Service Center or your Net2Phone reseller

Console fault Reset/replace console Software error Repeat power-up procedure

Console screen display freezes

Faulty N2P Max 8/16 or T1/E1

Contact Net2Phone Technical Service Center or your Net2Phone reseller

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Max 8/16 and T1/E1 User’s Guide Appendix B – Troubleshooting

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B. 2 Common network connection problems

When I attempt to connect to my Net2Phone Max 8/16 through a serial cable connection, I do not see any text, or the text that appears is distorted. � Make sure the connection settings are as follows:

Baud rate 19200

Parity None

Character size 8

Stop Bit 1

Flow Control None � Make sure the serial cable is connected and fastened to both the Net2Phone

Max 8/16 and your computer.

My network supports DHCP, but my Max 8/16 cannot obtain correct network settings. � Make sure DHCP is enabled. � Make sure the RJ-45 LAN cable is connected securely to your Net2Phone Max

8/16 and LAN, hub, or router. � Make sure that all network ports, routers, or hubs are live.

I set DHCP to ON, but my Net2Phone Max 8/16 cannot obtain correct network settings. � Make sure your network supports DHCP. � Make sure your RJ-45 LAN cable is securely connected to both the Max 8/16

and to the LAN, hub, or router. � Make sure that all network ports, routers, or hubs are live.

My analog phone does not have a period; how do I enter the periods in my IP address and netmask? � Use the star key (*) in place of the periods.

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Max 8/16 and T1/E1 User’s Guide Appendix B – Troubleshooting

Page 61

When I enter a static IP Address into my Net2Phone Max 8/16 and restart the unit, the IP Address I entered is not saved. � Make sure DHCP is set to OFF. � If you entered the IP address through an analog phone, make sure you press

the # key before hanging up.

I changed the login password on my Max 8/16 and I forgot the new password. � Log in as manager or sysadm. Note that the default password for both is n2p.

When I attempt to access the Max Web Manager, I am prompted for a user name and password. But when I enter them and press the OK button, the Password page reappears. � Make sure both the user name and password are correct (Note that the user

name and password are case sensitive.)

B. 3 Common configuration problems

In the Max Web Manager Network and Voice Configuration page, I omitted the DNS server field because it does not apply to me, but now the Max Web Manager will not let me save the settings. � The DNS fields must not be left blank. If you do not wish to enter DNS Servers,

you must enter 0.0.0.0 in those fields.

In the Max Web Manager’s Account Configuration page, I accidentally checked the “Use account for all fields” check-box and saved the changes. Now the different accounts I had in each port are no longer present. How can I put them back? � You must make sure the Use account for all fields checkbox is unchecked,

and enter the account information again manually.

When I dial the extension that I routed to port 1, it rings port 2, and when I dial the extension I routed to port 2, it rings port 3, etc… � In the Routing Table Configuration page, make sure you routed each extension

to the logical port number of the desired port, not the labeled or physical port number. To find the logical port number for each port, refer to Section 4.5.1, Logical Port Numbering.

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Max 8/16 and T1/E1 User’s Guide Appendix B – Troubleshooting

Page 62

B. 4 Problems using the Max 8/16

When I attempt to make a call, I hear a fast busy signal. � Click the Show Log Messages link to access the Current System Log

Messages page (Section 4.7). Then check to see if 00 RELDM_NOT_SPECIFIED is displayed. This would indicate that the doorman servers cannot be found. Make sure that the DNS server IP parameter values (Section 4.2) are correct so that the doorman can be reached.

When I attempt to call into my Net2Phone Max 8/16 from another unit via *72, I get a busy signal. � Make sure the account number you are calling from is valid and has a correct

PIN. � Make sure the account you are calling from has sufficient funds. � Make sure you entered the correct number to be dialed. � Make sure you entered *72 before the number. � If the port you are calling is sharing an account number with other ports, make

sure that only the port you dialed is set to Login in the Account Information table. See Configuring Accounts, Section 4.3 in this Guide.

When I attempt to make a call from either an FXS or FXO port, I get immediately disconnected. � Use the ping command to determine that the Max’s connection to the LAN is

functioning. The ping command is discussed in Section 2.3.2 of this Guide, Entering an IP Address.

� Make sure that an account number has been entered for the port from which you are calling, and that there are funds in the account. This topic is covered in Configuring Accounts, Section 4.3 in this Guide.

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Max 8/16 and T1/E1 User’s Guide Appendix C – Technical Support

Page 63

Appendix C – Technical Support

If you are experiencing a technical problem, please refer to Appendix A, Troubleshooting, in this Guide. If the problem remains unresolved, please contact your reseller for assistance.

Do not attempt to disassemble the Net2Phone Max 8/16 aside from removing the AVU cards. There are no user-serviceable parts inside the unit.

Do not remove individual ports from the AVU cards.

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Max 8/16 and T1/E1 User’s Guide Appendix D – System Specifications

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Appendix D – System Specifications

Analog voice interface FXS, RJ-11 (if present)

LAN interface 10/100baseT, RJ-45, 1 port

{Ethernet/Fast Ethernet auto-detection}

Serial interface EIA-232 {old RS-232C}, DB-9, 1 port

Asynchronous serial communication at 19200bps

LED indicators

one active status indicator for system

one alarm indicator for system malfunction

one active status indicator for each analog voice port

one Fast Ethernet indicator

one LAN link indicator

one LAN data receive indicator

one serial port transmit indicator one serial port receive indicator

one voice transmit indicator

one voice receive indicator

VoIP protocol Net2Phone proprietary protocol

Voice processing capabilities {compression/decompression} {QoS related capabilities}

G.711

G.723.1

Echo Cancellation(G.168)

Voice Activity Detection

Comfort Noise Generation

Management interface Command line interface via console port or telnet client

Web interface via any Web browser

Physical Size (H x W x D) 45 x 439 x 310 mm

{mounting handles for a 19-inch rack are available}

Weight 2 Kg.

Input power 100 - 240 VAC, 1.5 A (max.),

50/60 Hz , 50 W (max.)

Main processor Motorola MPC855T

Operation temperature 0 ~ 50o C

Storage temperature 40 ~ 85o C

Operation humidity 5 ~ 95 (NOTE: non-condensing)

Noise level 15 dB @ 1 m

Ringer Equiv. No. 0.5B

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Max 8/16 and T1/E1 User’s Guide Appendix D – System Specifications

Page 65

LED Meaning LED Meaning LED Meaning

ALM Alarm OPR Operational 10/100 Fast Ethernet

LINK Link active LRX Receive data STX Serial port transmit

SRX Serial port receive TXHW Voice transmit RXHW Voice receive

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Max 8/16 and T1/E1 User’s Guide Appendix E – Physical and Logical Port Number Table

Page 66

Appendix E – Physical and Logical Port Number Table

FXS Ports FXO Ports

Physical Port Number

Logical Port Number

Physical Port Number

Logical Port Number

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Max 8/16 and T1/E1 User’s Guide Appendix F – Approvals and Listings

Page 67

Appendix F – Approvals and Listings

FCC Declaration of Conformity

� Product name: Net2Phone Max 8/16 and T1/E1 � FCC Rules: Tested to comply with FCC part 15, Class B � Operating environment: for home or office use

FCC Compliance Statement:

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Approval Number: CE168X ART:99663 Z

Important! Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. Use with an approved telephone set.

Party responsible for product compliance:

Net2Phone, Inc.

520 Broad Street

Newark, NJ 07102

USA

E176683

�� ������ ������ ������ ����

� � �� �� � �� �� � �� �� � �� �

27EA

E176683

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Max 8/16 and T1/E1 User’s Guide Index

Page 68

Index ����

Account Configuration page ....................... 27 accounts................................................ 27, 62 AVU....................................................... 26, 64

����

broadband..................................................... 1 browser ....................................................... 19

����

default gateway address............................. 22 DHCP............................ 10, 13, 14, 15, 17, 22 DNS server addresses................................ 22 domain name .............................................. 22

����

factory configuration ................................... 45 firewall....................................... 22, 24, 32, 58

����

gateway-server ............................................. 1

����

hunt group................................................... 58 HyperTerminal ............................................ 11

����

I/F................................................................ 36 index number ........................................ 36, 39 interface type .............................................. 36 IP address........................... 10, 11, 15, 16, 19 IP Configuration table ................................. 21 IP parameters ..................... 11, 13, 15, 17, 63

����

Jitter Buffer Bounds .................................... 21

LAN ............................................. 1, 10, 22, 48 Load Default ............................................... 45 logical port number ......................... 36, 37, 62 Login Button................................................ 28

Max to Max . 24, 26, 28, 29, 32, 33, 34, 57, 58 multiple account .................................... 27, 28

����

net mask address........................................15 Network and Voice Configuration page ......21 Network Configuration...........................22, 24 Network Configuration table........................22 Network Password ......................................20 Number........................................................36

����

password .........................................12, 20, 62 phone number .............................................36 physical port number.............................37, 62 physical ports ..............................................25 Ping .............................................................18 Placing Calls................................................57 Port ..............................................................36 Port Numbers ..............................................22 Post .............................................................37 postfix number.............................................37 Pre...............................................................37 prefix number ..............................................37 proxy server caching .....................................3 PSTN...........................................1, 30, 33, 34

Receiving Calls................................28, 32, 34 Remote IVR.....................................25, 26, 30 Restart System page.............................22, 47 Routing Table ............................36, 39, 40, 62

����

Save button ...........................................25, 39 serial cable ......................................11, 12, 19 serial cable connection......................4, 10, 61 Show Log Messages page..........................46 Site Map page .............................................20 Software Upgrade .......................................48 software upgrade procedure .................48, 49 Static .....................................................13, 22 System Information page ............................44 system name...............................................44

����

telephone.....................................................68 telephone keypad............................10, 13, 14 TRNC ..........................................................37 truncation length..........................................37

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Max 8/16 and T1/E1 User’s Guide Appendix D – System Specifications

Page 69

����

upgrade................................................. 48, 49 User ID........................................................ 12 user name............................................. 44, 62

����

vocfile ........................................51, 54, 55, 56 Voice Configuration.........................21, 24, 62 Voice Message............................................51 VoIP.........................................................1, 39

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Net2Phone, Inc. 520 Broad Street Newark, NJ 07102 USA Tel: 1-877-393-VOIP(8647) email: [email protected]

Printed in Korea