MATTHEW LAMB 9755 Silver Sky Pkwy #4006 (916)412-7938 – [email protected] OBJECTIVE Customer-oriented Support Specialist successful at troubleshooting and handling customer support issues in a timely manner. Focused on providing reliable support and feedback to ensure customer satisfaction with current products and development of future product. KEY COMPETENCE Customer service expert Fast learner Skilled at SAP Mechanical Knowledge Mathematics Lean principles knowledge Engine components, pumps, and fuel systems knowledge AutoCAD proficient Technical problem-solving PROFESSIONAL EXPERIENCE TECHNICAL SUPPORT SPECIALIST June 2015 to Present Lincoln Electric Reno, NV Answered incoming calls from residential and business customers. Followed up with clients to ensure optimal customer satisfaction. Resolved problems with malfunctioning products. Installed software, modified and repaired hardware and resolved technical issues. Notated customer accounts for proper problem and solution tracking. SENIOR TECHNICIAN Aug 2014 to June 2015 John’s Incredible Pizza Co. Roseville, CA Diagnosed mechanical problems and determined the best ways to correct them. Referenced blueprints, repair manuals and parts catalogs for complex repairs. Maintained accurate hardware and software inventories. Set up equipment for employees, including installing cables and hardware. Repaired electronic equipment, including rewiring of AC and DC systems. PRODUCTION TECHNICIAN Sept 2011 to May 2014 Harris & Bruno Intl. Roseville, CA Monitor gauges, dials and various indicators to ensure machines are working properly. Utilize control mechanisms or hands-on procedures to operate machines. Provide technical training to co-workers and new staff. Page 1 of 3

Matthew Lamb

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MATTHEW LAMB9755 Silver Sky Pkwy #4006(916)412-7938 – [email protected] Support Specialist successful at troubleshooting and handling customer support issues in a timely manner. Focused on providing reliable support and feedback to ensure customer satisfaction with current products and development of future product.

KEY COMPETENCE Customer service expert Fast learner Skilled at SAP Mechanical Knowledge Mathematics

Lean principles knowledge Engine components, pumps, and fuel systems knowledge AutoCAD proficient Technical problem-solving

PROFESSIONAL EXPERIENCETECHNICAL SUPPORT SPECIALIST June 2015 to PresentLincoln Electric Reno, NV

Answered incoming calls from residential and business customers. Followed up with clients to ensure optimal customer satisfaction. Resolved problems with malfunctioning products. Installed software, modified and repaired hardware and resolved technical issues. Notated customer accounts for proper problem and solution tracking.

SENIOR TECHNICIAN Aug 2014 to June 2015John’s Incredible Pizza Co. Roseville, CA Diagnosed mechanical problems and determined the best ways to correct them. Referenced blueprints, repair manuals and parts catalogs for complex repairs. Maintained accurate hardware and software inventories. Set up equipment for employees, including installing cables and hardware. Repaired electronic equipment, including rewiring of AC and DC systems.

PRODUCTION TECHNICIAN Sept 2011 to May 2014Harris & Bruno Intl. Roseville, CA Monitor gauges, dials and various indicators to ensure machines are working properly. Utilize control mechanisms or hands-on procedures to operate machines. Provide technical training to co-workers and new staff. Remain consistently compliant with 5S standards. Use precision tools to assemble and inspect products before packaging. Led reorganization of crating facilities to bring them in line with 5S policies and safety regulations.

EDUCATION

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BACHELOR OF SCIENCE, MECHANICAL ENGINEERING University of Nevada, Reno (2015-Current). Entering sophomore year.ASSOCIATES OF ART, MECHATRONICS Sierra College (2010-2012) Graduated with A.A in Mechatronics along with Mechatronics Technician Cert.

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