© AIRBUS HELICOPTERS Aeroport International Marseille Provence 13725 Marignanne Cedex - France, 2018.All rights reserved, Airbus Helicopters' logo and the names of its products and services are registered trademarks.Airbus Helicopters reserves the right to make configuration and data changes at any time without notice. The facts and figures contained in this document and expressed in good faith do not constitute any offer or contract with Airbus Helicopters.

September, 2018.

Concept design by Airbus Multi Media Studio,20181681.

Photos by Airbus.

This brochure is printed on Sirio paper.

This paper is produced in factories that are accredited EMAS and certi ed ISO 9001-14001, PEFC™ and FSC CoC. It is produced using pulp that has been whitened without either chlorine or acid. The paper is entirely recyclable and is produced from trees grown in sustainable forest resources.

The printing inks use organic pigments or minerals. There are no use of basic dyes or dangerous metals from the cadmium, lead, mercury or hexavalent chromium group.The printer, Art & Caractère (France 81500),is engaged in a waste management and recycling programme for all resulting by-products. HCare MM BR 09-2018

HELICOPTERS

Material Management

Built-up from operators’ return on experience from the field, a comprehensive material management offer is at your disposal from Airbus Helicopters.

HCare Material Management offerings operational cost-reduction for better competitiveness and can provide firm commitments on many services.

100% performance on planned spare parts orders.

Committed performance on Smart plans.

Secured performance on Easy Repair & Easy Exchange services Strong efforts on DMC/DOC reduction on our entire helicopter range.

3 lines of service package answering customers’ mission specifics.

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FOR MORE INFORMATION,PLEASE CONTACT: marketing-services.helicopters@airbus.com

FOR ALL YOUR CUSTOMER SERVICE NEEDS:

Toll free*: + 800 55 55 97 97

Toll free** USA: + 1 800 232 0323

Other countries: + 33 (0)4 42 85 97 97

Fax: + 33 (0)4 42 85 99 96

Email: customersupport.helicopters@airbus.com

* Free phone call for the following locations:Argentina, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong-Kong, Hungary, Ireland, Israel, Italy, Japan, Korea, Luxembourg, New Zealand,Norway, People’s Republic of China, Portugal, Spain, Sweden, Switzerland, The Netherlands, United Kingdom.** Free phone call for United States.

FLEETAVAILABILITY

Important to you, essential to us.

EASYPART

EASYRENTAL

PARTSBY-THE-HOUR(PBH)

EASYREPAIR

EXCHANGEBY-THE-HOUR(EBH)

REPAIRBY-THE-HOUR(RBH)

EASYEXCHANGE

FULLBY-THE-HOUR(FBH)

3 LINES OF SERVICE

PACKAGEALWAYS A SOLUTION

TO ANSWER YOUR NEEDS

Fleet availability services: Full availability commitment, turnkey solution.

By-the-Hour services: Budget control, enhanced helicopter availability, simple management.

On request catalog services: Seamless access for all customers, secured performance.

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EASY PART_SPARE PARTSSupply of any spare part, for the whole Airbus Helicopters range.

Performance commitments on planned orders deliveries.

REPAIR & OVERHAULOne-stop-shop solution for the maintenance of any helicopter component.

Complete range of repair solutions.

OEM quality standards and main certifications.

STANDARD EXCHANGE

Applicable to scheduled & unscheduled maintenance.

Subject to parts availability.

OPENService accessible to all Airbus Helicopters customers.

100% GUARANTEEDDeliveries on planned spares orders.

SIMPLE & FLEXIBLEA catalogue on Keycopter ®

portal.

PAY-BY-EVENTA purchase order whenmaintenance is needed.

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OPENService accessible to all Airbus Helicopters customers.

COST-EFFECTIVEOptimize investments.

SIMPLE & FLEXIBLERent an item for the period you need.

EASYRENTAL_Rent a tool or a Ground Support Equipment (GSE) when it is needed, and for the period you define.

Applicable to a list of part numbers.

A complete catalog per helicopter type put at operators’ disposal on Keycopter ® portal.

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EASYREPAIR_A new standard for Repair & Overhaul service offering more service for the same price.

Fixed repair Turn-Around-Times secured by a Standard Exchange back-up solution.

Applicable to the whole Airbus Helicopters range.

A catalogue of part numbers eligible for this solution is available on our Keycopter ® portal.

OPENService accessible to all Airbus Helicopterscustomers.

SECURED REPAIR TIMESAssured delivery of partsby their due date.

EASY ACCESSAll conditions indicatedin our catalogue.

PAY-BY-EVENTPay your maintenancewhen it occurs.

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EASYEXCHANGE_This solution entails the replacement of a part reaching its time limit or which has failed.

Parts availability is secured by a dedicated pool, prices are fixed with no exclusions on most part numbers, and delivery is immediate.

A catalogue of part numbers eligible for this solution is available on our Keycopter ® portal.

OPENService accessible to all Airbus Helicopters customers.

SECURED AVAILABILITYPart available at high performance level.

PAY-BY-EVENTPay for an exchange part when needed.

EASY ACCESSAll conditions indicatedin our catalogue.

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© Camille Moirenc

These programs offer various coverage combinations according to customers’ profiles and missions, and reach an On-Time-Request performance level of more than 95%.

• Scheduled maintenance

• Dynamic components, blades and equipment parts

• Unscheduled maintenance

• Nose-To-Tail coverage

Offering anticipated delivery for scheduled events, and for AOG items, 24h FCA logistics platform conditions committed by contract.

Conditions can be customized according to operators’ requirements.

Our HCare Smart line of services has been tailored to answer the needs of operators

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OPTIMIZED PARTS AVAILABILITYBUDGET CONTROLSIMPLE MANAGEMENT

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REPAIR-BY-THE-HOUR (RBH)_A Repair & Overhaul service based on a contractual fixed- hourly-rate payment.

High parts availability through an optimal balance between operators’ inventory levels and repair Turn-Around-Times.

Committed Turn-Around-Times.

Especially designed to fit military or para-public customers’ needs.

IMPROVED AVAILABILITYOptimized balance betweenstock & repair times.

COMMITMENTSTailored to operational requirements.

BUDGET CONTROLFixed hourly rate, predictable costs.

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EXCHANGE-BY-THE-HOUR (EBH)_An exchange service based on a contractual fixed-hourly-rate payment, and proposing affordable performance.

Offers immediate availability in case of unscheduled maintenance.

Allows operators to reduce inventory investments and does not entail any buy-in payment.

More particularly adapted to moderate flyers.

AVAILABILITYOvercome unscheduled maintenance.

BUDGET CONTROLFixed hourly rate,no unexpected costs.

COMMITMENTSPerformance commitments backed by penalties.

ASSET VALUEEnhance your helicopter resale value.

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PARTS-BY-THE-HOUR (PBH)_An exchange service based on a contractual fixed-hourly-rate payment.

Offers immediate availability in case of scheduled or unscheduled maintenance.

Allows operators to drastically reduce inventory investments.

Designed for customers in need of high reactivity. AVAILABILITY

Permanent parts availability on scheduled & unscheduled maintenance.

BUDGET CONTROLFixed hourly rate, no unexpected cost and stock optimization.

COMMITMENTSPerformance commitments backed by penalties.

OPTIMIZE YOUR ASSETKeep your helicopter at the best value.

SPECIALOFFERECUREUILFAMILYCompetitive pricingNo upfront buy-inNose-To-Tail option

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FULL-BY-THE-HOUR (FBH)_Comprehensive service based on a contractual fixed-hourly-rate payment.

Offers immediate availability in case of scheduled or unscheduled maintenance, and the supply of non-repairable parts.

Simple management through a single contract.

FULL AVAILABILITYEnlarged scope of parts on scheduled and unscheduled maintenance.

FULL BUDGET CONTROLFixed hourly rate, global financial view and stock optimization.

COMMITMENTSPerformance commitments backed by penalties.

OPTIMIZE YOUR ASSETKeep your helicopter at the highest value.

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FLEET AVAILABILITY_A set of 2 added-value services customized to operators’ needs:

ACCESS: smartcombination of materialmanagement and basemaintenance activitiesperformed by AirbusHelicopters experts. 24/7 customer supportaround-the-clock, allowingoperators to focus on flightoperations.

PERFORM: an advanced and comprehensive program combining Access solutions with additional valued operational activities such as line maintenance, planning, airworthiness follow-up and workshop management.

HCare Infinite provides incentivized contractual performance commitments up to full fleet availability.

WORRY-FREEA customized solution matching your needs, for total peace of mind.

SIMPLE & EFFICIENTA single contract to manage many maintenance aspects.

TOTAL BUDGET CONTROLComplete cost management from spares supply to aircraft maintenance.

COMMITMENTSA choice of incentivized contractual performance commitments.

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OUR GLOBAL NETWORK SPANS MORE THAN 150 COUNTRIES WITH AN EXTENSIVE APPROVED MAINTENANCE NETWORK LOCATED IN CLOSE PROXIMITY TO CUSTOMER FACILITIES:• 29 Airbus Helicopters customer centers and participations,

some 100 service centers.• 8 logistics hubs or central/regional inventories,

as well as multiple local stock warehouses.• 4 technical support hubs.

WHEREVER YOU OPERATE...

WE SUPPORT YOU_

29 CENTERS IN UNITED STATES

+ CANADA

28 CENTERSFOR EUROPE

Find your service center with our Heli Presence App on your mobile devices or through our Airbus Helicopters web site https://www.airbus.com/helicopters/global-presence.html