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SESSION 406 Thursday, November 3, 10:00 AM - 11:00 AM
Track: People, Culture, and Value
Mastering the 3 Levels of Communication Influence
Skip Weisman The Leadership & Workplace Communication Expert,Weisman Success Resources, Inc. [email protected]
Session Description
This engaging, interactive session provides ITSM professionals with insight into the communication skills necessary to exert positive influence. You’ll learn the specific components involved in each of three distinct communication levels, and you'll have the opportunity to identify areas to develop your ability and influence. In the end, you’ll be challenged to leave the session with a commitment to further develop one of the three communication levels most vital to your success. (Experience Level: Advanced)
Speaker Background Skip Weisman, a former professional baseball executive, served five different franchises as CEO over a twenty-year career. Since 2002, Skip has worked exclusively with organizational leaders and teams in virtually every industry, helping to improve leadership and workplace communication. Since 2012, Skip has spoken to over 15,000 business professionals around the world.
Mastering the 3 Levels of Communication Influence
www.YourChampionshipCompany.com
S
Mastering the 3 Levels
of Communication
Influence
S
Level 1:
______ __________________________
The Foundation
Mastering the 3 Levels
of Communication
Influence
S
Level 1:
______ __________________________
The Foundation
Level 2:
_____ ________________________
The Trust Builder
Mastering the 3 Levels
of Communication
Influence
S
Level 1:
______ __________________________
The Foundation
Level 2:
_____ ________________________
The Trust Builder
Level 3:
_______ _______The Impression Maker
Mastering the 3 Levels
of Communication
Influence
S
Level 1:
Self - Communication
The Foundation
Level 2:
_____ ________________________
The Trust Builder
Level 3:
_______ _______The Impression Maker
Mastering the 3 Levels
of Communication
Influence
The Quality of Your Life
=
The Quality of Your Communication
Mastering the 3 Levels of Communication Influence
The Quality of Your Life =
The Quality of Your Communication
(at 3 different levels)
The Quality of Your
Communication =
The Quality of Your Self-
Communication
The Quality of Your
Self-Communication =
The Quality of Your
Language &
Questions
The Quality of Your
Language /
Questions =
The Quality of Your
Focus
The Quality of
Your Results =
The Quality of
Your Life
The Quality of
Your Focus =
The Quality of
Your Results
Mastering the 3 Levels of Communication Influence
Drives Your:
•Emotions
•Self-Confidence
•Self-Esteem
Level 1: The Foundation: Self-Communication
Level 1: The Foundation: Self-Communication
The Quality of Your Language/Questions?
3 Questions Always Present
• What should I focus on?
• What does it mean?
• What should I do?
Level 1: The Foundation: Self-Communication
The Quality of Your Language/Questions?
2 Types/2 Directions
• Positive / Empowering
• Negative / Dis-empowering
Level 1: The Foundation: Self-Communication
The Quality of Your Language?
Use Words to Drive Your Emotions
Lower the Intensity of Negative Emotions
Livid – Furious – Angry – Mad - Annoyed – Peeved
Enhance the Intensity of Positive Emotions
Pleased – Glad - Happy – Overjoyed - Ecstatic
Level 1: The Foundation: Self-Communication
The Quality of Your Language?
Negative/Dis-empowering Positive/Empowering
This sucks! This is interesting!
I’m really angry & upset about this! I’m annoyed & peeved about this!
This is a real problem for us! This is something we need to assess.
I hate when he/she does that. I’m not a big fan when he/she
does that.
Level 1: The Foundation: Self-Communication
The Quality of Your Questions?
Negative/Dis-empowering Positive/Empowering
Why does this always happen to me? How can I get better so this doesn’t
happen again?
Why can’t I lose weight? How can I change my eating habits
to be more healthy and enjoy it?
How come no one ever listens to me? How can I communicate with them so they
will do what I ask?
What if it I fail? What can I learn from this regardless of the
outcome?
.
Level 1: The Foundation: Self-Communication
Level 1: Self Assessment
1 2 3 4 5 6 7 8 9 10
A lot of Can’t get
work to do any better
S
Level 1:
Self - Communication
The Foundation
Level 2:
_____ ________________________
The Trust Builder
Level 3:
_______ _______The Impression Maker
Mastering the 3 Levels
of Communication
Influence
S
Level 1:
Self - Communication
The Foundation
Level 2:
The Trust Builder
Level 3:
_______ _______The Impression Maker
Mastering the 3 Levels
of Communication
Influence
1:1 - Communication
4 Keys to Being a “Trust-Building” Leader
• H.A.V.E. – Humility, Authenticity,
Vulnerability & Empathy
• WII-FM – “What’s In It For Me” (them)
• “Seek First to Understand” – Habit #5
• Compassion
Level 2: The Trust Builder: 1:1 Communication
Level 2: The Trust Builder: 1:1 Communication
Mark Messier on the importance of trust in leadership:
“To lead effectively, you have to have the trust
of those on your team. To do that you have to
find a way to connect with them, to find
common ground with every individual. It’s a
people issue, not a sports (or business/job)
issue. The way to find that common thread is
with compassion.”
Level 2: The Trust Builder: 1:1 Communication
Keys to Being a “Trust-Building” Leader - P.D.R. Communication
4) Prompt/Direct/Respectful =
Ideal! Builds trust and gets results.
1) Prompt/Direct = Too harsh, often with
inappropriate tone & body language,
inappropriate environment.
2) Prompt/Respectful = Too soft,
beating around the bush, non-specific.
3) Direct/Respectful = Takes too long to
have conversation, loses its value, plays
‘gotcha’too long after fact.
PROMPT
RESPECTFULDIRECT
41
2
3
Level 2: Self Assessment
1 2 3 4 5 6 7 8 9 10
A lot of Can’t get
work to do any better
Level 2: The Trust Builder: 1:1 Communication
S
Level 1:
Self - Communication
The Foundation
Level 2:
1:1 - Communication
The Trust Builder
Level 3:
______ - _________
The Impression Maker
Mastering the 3 Levels
of Communication
Influence
S
Level 1:
Self - Communication
The Foundation
Level 2:
1:1 - Communication
The Trust Builder
Mastering the 3 Levels
of Communication
Influence
Level 3:
Public – Comm.
The Impression Maker
• Presenting with impact from in front of the room
• Leading/facilitating meetings with purpose
• Contributing around the conference room table.
Level 3: The Impression Maker: Public Communication
3 Contexts:
1) 4 “C’s” of Presenting with Impact:
• Creating compelling content
• Constructing & organizing the content for impact &
influence
• Commanding audience attention with powerful delivery
• Connecting to the audience with personable delivery style
Level 3: The Impression Maker: Public Communication
3 Contexts:
2) Leading/facilitating meetings with purpose
• Preparing to lead meetings (agendas, inviting the right
people, getting advance input).
• Facilitating conversations for decision-making, problem-
solving, consensus building & collaboration. Keeping
people on point and meetings on track and on schedule.
• Gaining commitments to accountabilities for follow up.
Level 3: The Impression Maker: Public Communication
3 Contexts:
3) Contributing around the conference room table
• Attend the “right” meetings.
• Prepare to contribute prior to the meeting. If invited ask
in advance what is expected of you and what to bring.
• Seek opportunities to build on ideas, show interest, ask
questions, such as: “Can you say more about that? How
do you see that adding value?”
Level 3: The Impression Maker: Public Communication
3 Contexts:
Level 3: Self Assessment
1 2 3 4 5 6 7 8 9 10
A lot of Can’t get
work to do any better
Level 3: The Impressing Maker: Public Communication
Your Communication Influence Pyramid Self-Assessment
S
Level 1:
Self - CommunicationThe Foundation
1 – 2 – 3 – 4 – 5 – 6 – 7 – 8 – 9 - 10
Level 2:
1:1 - CommunicationThe Trust Builder
1 – 2 – 3 – 4 – 5 – 6 – 7 – 8 – 9 - 10
Level 3:
1:1 – Comm.The Impression Maker 1 – 2 – 3 – 4 – 5 – 6 – 7 – 8 – 9 - 10
No Communication
Happens Without
Self-Communication
Happening First!
Your Communication Influence Pyramid Self-Assessment
S
Level 1:
Self - CommunicationThe Foundation
1 – 2 – 3 – 4 – 5 – 6 – 7 – 8 – 9 - 10
Level 2:
1:1 - CommunicationThe Trust Builder
1 – 2 – 3 – 4 – 5 – 6 – 7 – 8 – 9 - 10
Level 3:
1:1 – Comm.The Impression Maker 1 – 2 – 3 – 4 – 5 – 6 – 7 – 8 – 9 - 10