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Mastering Emotional Intelligence to Boost Relationships at Work
5/23/18 1
People 2.0 | www.people20.com222 Valley Creek Blvd, Suite 100 Exton, PA 19341| (888) 270-3579
Mastering
Emotional Intelligence
to Boost Relationships
At Work presented by
Pamela Jett, CSP
I want to be the master of my
emotions and not let my emotions be the master of me.
Mastering Emotional Intelligence to Boost Relationships at Work
5/23/18 2
People 2.0 | www.people20.com222 Valley Creek Blvd, Suite 100 Exton, PA 19341| (888) 270-3579
4 Pillars of EI
Self
Awareness
Self
Regulation Empathy Social Skills
Emotional Intelligence is the
Ability to Identify, Understand,
Manage, and Use Emotions in
Positive and Constructive
Ways.
Mastering Emotional Intelligence to Boost Relationships at Work
5/23/18 3
People 2.0 | www.people20.com222 Valley Creek Blvd, Suite 100 Exton, PA 19341| (888) 270-3579
Build Your
Emotional
Vocabulary
If you can name it, you can tame it.
Mastering Emotional Intelligence to Boost Relationships at Work
5/23/18 4
People 2.0 | www.people20.com222 Valley Creek Blvd, Suite 100 Exton, PA 19341| (888) 270-3579
Embrace Duality
Embrace Duality
AND
Mastering Emotional Intelligence to Boost Relationships at Work
5/23/18 5
People 2.0 | www.people20.com222 Valley Creek Blvd, Suite 100 Exton, PA 19341| (888) 270-3579
Locus of Control
Mastering Emotional Intelligence to Boost Relationships at Work
5/23/18 6
People 2.0 | www.people20.com222 Valley Creek Blvd, Suite 100 Exton, PA 19341| (888) 270-3579
Know Your “Buttons”
H
A
L
T
Hungry
A
L
T
Mastering Emotional Intelligence to Boost Relationships at Work
5/23/18 7
People 2.0 | www.people20.com222 Valley Creek Blvd, Suite 100 Exton, PA 19341| (888) 270-3579
Hungry
Angry
L
T
Hungry
Angry
Lonely
T
Hungry
Angry
Lonely
Tired
Mastering Emotional Intelligence to Boost Relationships at Work
5/23/18 8
People 2.0 | www.people20.com222 Valley Creek Blvd, Suite 100 Exton, PA 19341| (888) 270-3579
Power of Choice
Respond React
Mastering Emotional Intelligence to Boost Relationships at Work
5/23/18 9
People 2.0 | www.people20.com222 Valley Creek Blvd, Suite 100 Exton, PA 19341| (888) 270-3579
Change Your
Frame
Power of Choice
Feelings
Behaviors
Mastering Emotional Intelligence to Boost Relationships at Work
5/23/18 10
People 2.0 | www.people20.com222 Valley Creek Blvd, Suite 100 Exton, PA 19341| (888) 270-3579
Coping Statements
Coping Statements
• Present Tense
• Desired Feeling/Behavior
• Call Yourself by Name
Mastering Emotional Intelligence to Boost Relationships at Work
5/23/18 11
People 2.0 | www.people20.com222 Valley Creek Blvd, Suite 100 Exton, PA 19341| (888) 270-3579
Empathy
Empathy
Sympathy
Feeling
“With”
Mastering Emotional Intelligence to Boost Relationships at Work
5/23/18 12
People 2.0 | www.people20.com222 Valley Creek Blvd, Suite 100 Exton, PA 19341| (888) 270-3579
Empathy
Criticism
Criticism
Accurate
Well Intended
Mastering Emotional Intelligence to Boost Relationships at Work
5/23/18 13
People 2.0 | www.people20.com222 Valley Creek Blvd, Suite 100 Exton, PA 19341| (888) 270-3579
Criticism
Accurate
Well Intended
Inaccurate
Well Intended
Criticism
Accurate
Well Intended
Inaccurate
Well Intended
Accurate
Not Well
Intended
Criticism
Accurate
Well Intended
Inaccurate
Well Intended
Accurate
Not Well
Intended
Inaccurate
Not Well
Intended
Mastering Emotional Intelligence to Boost Relationships at Work
5/23/18 14
People 2.0 | www.people20.com222 Valley Creek Blvd, Suite 100 Exton, PA 19341| (888) 270-3579
Emotional Intelligence is the
Ability to Identify, Understand,
Manage, and Use Emotions in
Positive and Constructive
Ways.
41
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