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Solutions Summit
Mastering Change Management with Technology
TRACK: PRACTICE MANAGEMENT
You Can’t Do Today’sJob With Yesterday’s
Methods and Remain inBusiness Tomorrow
You Got a New Client!!Let’s Celebrate...
Now What?
Obtain Client’s Standards of Workand Requirements● Vendors● Fee approval process and requirements● Deadlines/timeline requirements by stage● SCRA/PACER requirements● Quoting● Escalation● Advanced Costs
Understand How to Get Paid Timely!
● System usage (Invoice Management, iClear, Serengeti, etc.)● Available line items● Milestone/prorated fee allowances● Documentation requirements (proof of payment, pleadings,
vendor invoices, affidavits)● Title costs (Who orders the title, who receives the title vendor
invoice, and who pays the title vendor invoice?)
Understand How to Get Paid Timely!
● System usage (Invoice Management, iClear, Serengeti, etc.)● Available line items● Milestone/prorated fee allowances● Documentation requirements (proof of payment, pleadings,
vendor invoices, affidavits)● Title costs (Who orders the title, who receives the title vendor
invoice, and who pays the title vendor invoice?)
Plan Accordingly● Volume Expectations● Portfolio Mix (investor; bank owned; GSE)● Transfers included? ● Timing of referrals● BKFS considerations
Leverage the Power of Your CaseManagement System Thru Automation & Integration● Fee Schedules● Billing Deadlines ● Invoice Backup Requirements● Integration –BKFS/Invoice Management/iClear etc)● Document (template) Adjustments ● SCRA/PACER Automation
Simplify the Process with these CaseAware
Tips & Tricks
Using IF Statements for Fee Schedules
● If Client is Bank of America
● If Client is Carrington Mortgage Services
__IF[CLI_NAME]==Bank of America__
Allowable though Title Ordered 30% $825.00Allowable Complaint Filed 50% $412.50Allowable Service Completed 70% $288.75Alowable Judgment Entered 90% $259.88Allowable Sale Held 100% $259.88
__FI____IF[CLI_NAME]==Carrington Mortgage Services__Allowable though Title Ordered 30% $840.00Allowable Complaint Filed 50% $420.00Allowable Service Completed 70% $294.00Alowable Judgment Entered 90% $264.60Allowable Sale Held 100% $264.60__FI__
One Template – Multiple Clients
Planning for Utilizing TemplatesDOCUMENT ADJUSTMENTS:
Special Language?
Special Format?
Client Specific Contacts?
CLIENT REQUIREMENTS:
Using IF Statements for Language● If Client is Bank of America
outputs “as servicer for Plaintiff”
● If Client is Carrington Mortgage Services outputs “Plaintiff”
__IF[CLI_NAME]==Bank of America__, as servicer for Plaintiff__FI__
__IF[CLI_NAME]==Carrington Mortgage Services__, Plaintiff__FI__
One Template – Multiple Clients
SCRA SearchesINTEGRATIONS:
Client Search Requirements
Client Document Requirements
Communicate Requirements to Vendor
Configure CaseAware Military Search Options Page
PLANNING THE SETUP:
Client SCRA Search Requirements● 40 Calendar Days Before the Sale● 30 Calendar Days Before the Sale● 14 Business Days Before the Sale● 7 Business Days Before the Sale● 2 Business Days Before the Sale● 1 Business Day Before the Sale● Day of the Sale● 1 Business Day After the Sale
Client SCRA Search Options● Only Open, Hold, and Closed Case Status
● Only Valid SSN
● Name Permutations
● Middle Initial Included in Search
● Screenshot and/or Certificate
● Redacting SSN on Screenshot and/or Certificate
● Multiple Results in One PDF or Separate PDF for Each Search
And…then…a New Client Directive…
now what?
Ongoing Compliance is Critical ● Store Client Directives
● Route to Appropriate Staff for Acknowledgment
● Track Acknowledgement
● Update Policies
● Train Staff
● Update Case Management System (workflow; documents; controls etc)
● Internal audits to confirm
Use the Easy Button….
● CaseAware Compliance Bolt-On
● CAM services thru our SILVER Support concierge services
● Outsource your Billing & Collections to experts so you can focus on operational excellence
● Utilize integrated vendors to make your life easier
● Subscribe to online compliance training to reduce costs
OPEN Q+A
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