Information Services and Technology

Presentation to IT Leaders 2/11/2004

Jerry Grochow, Vice President for Information Services & TechnologyGreg Anderson, Director - Client Support ServicesAllison Dolan, Director - Telephony and IS&T Shared ServicesVijay Kumar, Director - Academic ComputingTheresa Regan, Director - Operations and Infrastructure ServicesWayne Turner, Director - Administrative Computing

Massachusetts Institute of Technology

1

Outcomes

Understanding IS&T services and responsibilities.

Discussion of how we can work together to provide information services and technology to the MIT community.

2

IS&T Organizational Structure

Jerry GrochowVP for Information

Services & Technology

Angie MilonasSr. Manager

Finance

Christine CavannaSr. Project Mgr andSpecial Asst to VP

Vijay KumarDirector

Academic Computing

Theresa ReganDirector

Operations & Infrastructure Svcs

Greg AndersonDirector

Client Support Services

Wayne TurnerDirector

AdministrativeComputing

Allison DolanDirector

Telephony and IS&TShared Services

3

IS&T Service Structural Diagram

AcademicComputing

AdministrativeComputing

4

IS&T Service Structural Diagram

AcademicComputing

AdministrativeComputing

Operations and Infrastructure

5

IS&T Service Structural Diagram

Client Support

AdministrativeComputing

AcademicComputing

Operations and Infrastructure

6

IS&T Service Level Impacts

FY05 reduction

Equipment Reductions (Academic & Administrative)

$ 0.9 M

$ 1.2 M

$ 0.7 M

$ 2.3 M

$ 3.7 M

$ 0.5 M

$ 9.4 M

SAP Related

Client Support Services

Operations and Infrastructure Services

Efficiencies/ Discontinued Services

Other

TOTAL

7

Academic Computing

Vijay KumarDirector

Academic Computing

Ed Tech/MIT Architecture

(Scott Thorne)

Coordinationand Project Mgmt

(Bill Fitzgerald andJoanne Hallisey)

Software Services

(Jeff Merriman)

Curriculum IntegrationSupport

(Phil Long)

Installations andSpaces

(Phil Long)

InsiderCrossTalkEd Tech PartnersDepartmental Liaison w/ProjectsExternalOKI Engagements

Outreach & Customer Relations

Athena ClustersAcademic ServersLabsResidential ClustersAcademic Tech.FacilitiesClassroomsRenewalCable TVLaptopsTablets 1:1 ComputingHigh Perf. Computing

Faculty ConsultingStellar SupportApp Sft SupportGIS/Spatial DataLabviewTablets PDA ExperimentiCampus/D’arbeloffHigh Performance Comp.

Special ApplicationsAthena and AcademicApplication SoftwareIncluding 3rd partyET common toolsStellar/SakaiOKI ProjectsOne-One Computing

8

Goals & Key Initiatives -Academic Computing

• High Performance Computing (HPC): Website to support a Community of Practice (faculty, students, staff engaged in research using HPC as well as a pilot undergraduate HPC teaching cluster

• Sakai - Course management system project in collaboration with UMichigan, Indiana and Stanford; leverages the work of OKI and provides direction for ongoing work of Stellar.

• Teaching with Technology Web Page: An organized set of resource links for faculty to guide them to the educational technology services being provided by organizations across MIT.(March ’04)

• One-One Computing: Cluster Redesign Pilot; Laptops; Tablets: Academic Computing plans to redesign some traditional Athena clusters to pilot different approaches to support student computing needs and provide informal and flexible learning spaces. Experiments with Tablet PCs in the curriculum; Initial work on developing a service centric model is planned.

• Leveraging OKI for for sustainability of educational technology initiatives : labs; and other iCampus/D'Arbeloff projects; DSpace; OCW; building Ed Tech Common Tools.

• Architecture for academic/educational technology lifecycle-- Dspace; OCW; Stellar/Sakai; Sloan space.

• DLC/Project Liaison and specialized support (Spatial Data; Math)• Crosstalk and Ed Tech Partners.

9

Administrative Computing

Wayne TurnerDirector

Administrative Computing

Financial Team(Veronica DuLong)

Logistics Team(Mark Damian)

SAP Lead(John Cunningham)

Human Resources Team(Dan Fitzgerald)

EH&S Team(Hal Burchfield)

R3 Admin

(Ron Parker)

Technical Services

(Kevin Lyons)

Admin ComputingAdvocacy Team

(Bil Huxley)

Web ServicesSAP TechnicalABAPDevelopmentQA/TestingEnterprise Apps

SAP Basis Administrative Community Relations Helpdesk Problem resolutionDepartmental Applications

10

Goals and Key Initiatives -Administrative Computing

• HR-Payroll -- The HR-Payroll Project is a multi-year initiative, with a phased timeline that is redesigning MIT's relevant business processes and implementing an integrated Human Resources and Payroll system. Our current stand-alone computer systems for Human Resources and Payroll are not able to provide the comprehensive information needed to plan and manage MIT's most important resource — its people. Making the best use of technology and simplifying existing business practices and policies will allow Human Resources and Payroll to focus energy on providing services that meet the needs of departments, labs, centers, and employees while balancing the Institute's need to achieve simplicity and appropriate control through standardization of business practices.

• Environmental, Health and Safety -- Systems approach to environmental management that delineates roles, responsibilities and accountability for compliance locally in Departments, Laboratories and Centers (DLCs) and centrally in the MIT Environmental Programs Office (EPO) and its EHS Office. It also provides adequate information centrally concerning regulated activities and materials in use locally to support good Environment, Health & Safety compliance, emergency prevention, response programs and environmental sustainability initiatives, while maintaining the decentralized independence of research and teaching.

11

Goals and Key Initiatives -Administrative Computing

• TLO -- Build an SAP-based solution for the entire TLO business process (Intellectual Property Management, including financial processes)Expected Completion Date - July 2, 2004

• SAPBUD -- Replace MIT’s existing budgeting application with an SAP-based solution. Provide enhancements and additional functionality, as time allows.Expected Completion Date - This application is planned to go live 10-1-04

• Training and Events -- Replace MIT’s existing training registration system, a FileMaker Pro database, with SAP’s Training and Events Management module. Provide dynamic reporting functionality for Training and Events through a feed to the Data Warehouse and developed reports. Create a Certification and Qualification component of the SAP Training and Events module and deliver additional functionality and enhancements.Expected Completion Date - Web front-end registration and SAP gui registrar back-end on 3/29/04

12

Client Support Services

Greg AndersonDirector

Client Support Services

MIT Home Page(Suzana Lisanti)

Data Analysis &Presentation(Rob Smyser)

User Groups/Negotiated Agreements

(Ginny Williams)

Distributed Support

(Kyle Pope)

Help(Barbara Goguen& Oliver Thomas)

Training andWeb Consulting

(Jane White)

Software LicensingAnd Distribution

(Jon Hunt)

Client ITSecurity

(Tim McGovern)

IT Partners Service Level AgreementsDesktop DeploymentsPreventative Maintenance

technical services

First ContactStudent help/RCCWalk-ins

TrainingPublicationsWeb ConsultingUsabilityAccessibility

ReleaseLicensingDistribution

SecurityStopitIT Policy

13

Goals and Key Initiatives -Client Support Services

• Request Tracker implementation project.• Increase productivity for new software products and distribution

to the community. • Space changes for client support: Walk-in service center in N42;

provision of IT training space within IS&T• Outreach to key clients and improved communication,

engagement, and collaborative involvement with clients. • Implement new business processes, workflow and

communication procedures.

14

Operations and Infrastructure Services

Theresa ReganDirector

Operations & Infrastructure

Infrastructure SoftwareDevelopment & Maintenance

Data Warehousing &Administrative Services

(Mary Weisse)

Infrastructure ApplicationsTeam

(Susan Starr)

Software Development &Integration Team(Marshall Vale)

Data Admin ConsultationsData ModelingSystem Design ReviewDesign, maintain & expand the

Data WarehouseUser support and specialized

training in Brio Query and useof the Data Warehouse

Create and distribute standardreport templates for warehouseusers

Provide administration, maintenanceconfiguration, installation and upgrades for enterprise-wideinfrastructure applications including:

Central PrintIXOS Image archiving systemEDI (Electronic Data Interchange)Credit Card ProcessingRequest Tracker (RT)

Athena environment for UNIX developmentKerberos developmentWIN Domain developmentPlatform Commons technical liaisonsNative application development assistance

15

Operations and Infrastructure Services

Theresa ReganDirector

Operations & Infrastructure

NetworkServices

MIT Network Manager

(Jeff Schiller)

Network Strategies

(Brian Shannon)

Network & InfrastructureServices

(Mark Silis)

Telecommunications & Network Installation Services

(Andrew Bonvie)

Network ArchitectureExternal Connectivity

and RelationsInternal StandardsNetwork and InformationSecurity

Network infrastructureplanning

IS&T outside plantplanning and installation

IS&T outside plantmaintenance, relocationand coordination

WIN.MIT.EDU Ctrl Window DomainCitrix Virtual Windows application

environmentTechtime - campus calendarMIT Online DirectoryMIT Mail Svcs (routing, Mailman

list svcs, post office mail storage,spam management tools)

MIT Web Services (WebMail, central web svr, campus search engine)

MIT.EDU Namespace (Domain Name System (DNS), MIT ID Sys.)

Authentication & Authorization(Kerberos, X.509 server & personalcertificates)

MIT Network (external connectivity,campus backbone, connectivity toremote MIT sites)

MIT Remote Access Services (Tether,Ipass, VPN)

Physical Layer ConsultingJack InstallationsMITnet ActivationsWireless InstallationsFiber Circuit InstallationIP AddressingNetwork UpgradesNetwork TroubleshootingIS&T Physical Layer

Maintenance and Repair

16

Operations and Infrastructure Services

Theresa ReganDirector

Operations & Infrastructure

OperationsServices

Data Center Operation Services

(Karen Fortoul)

Server OperationsTeam

(Harold Pakulat)

VM SystemsServices

(Karen Fortoul)

Management of W91 data centerincluding environmental monitoringand physical security

Server Management - hardware de/installation, console monitoring,tape mounting for backups

Print servicesProduction jobs on mainframeCo-location services

Install and maintain centrallymanaged servers and software

Supported environments,technologies & software includeSolaris, TRU64, VMS, LINUX,SAN, RAID, Athena, Oracleand Apache

Maintain MITVMA/C systemsfor Admin clients on the IBM mainframe

TSM Backup serviceLISTSERV mailing list service

17

Goals and Key Initiatives -Operations and Infrastructure Svcs

• Data Warehouse support for HR/Payroll project• Projects to provide IXOS services to HR, Treasurer’s Office and Coeus• License new RedHat Enterprise Linux offering and deploy a local MIT

proxy for the RedHat up-to-date service• Explore external connectivity options utilizing the Boston metro fiber ring• Develop a plan to provide Gigabit connectivity to the desktop• Develop a proposal and request funding to install fiber between E19/24

and W92• DHCP service re-design, simplification and re-implementation• Review TSM backup cost model and pricing structure, move towards

fully cost recovered business• Review and reduce server maintenance costs • Develop an overall plan for “computer center” space on campus; review

capabilities of W91, W92, E40 and other locations • Deploy a central Windows update service• Develop a plan to complete wireless coverage for main campus

18

Telephony & IS&T Shared Services

Allison DolanDirector

Telephony & IS&T Shared Services

FinancialServices

(Angie Milonas)

5ESS Operations

(Louise Keohane)

Shared Services Telephony Services

CompetencyGroup

(Ed Dolan)

TelephoneClient Support

(Jana Tarasenko)

TelephoneInformation Center(Diane Catalano)

AdministrativeServices

(Jean Greene)

Staffing (hiring,terminations &employee changes)

Employee RelationsStaff DevelopmentOrganizational

Design

FacilitiesManagement

Meeting &travel arrangements

BudgetingProcess & monitoring

transactionsFinancial analysis &

consultingReportingForecastingModeling

Management of5E switch

Voice mailCarrier provisioning

Help DeskMoves, adds &

changesBilling

Telephone operatorsDirectory AssistanceNameConnectorAudio bridge

reservations

19

Goals and Key Initiatives -Telephony & IS&T Shared Services

Telephony• Expand NameConnector• Complete carrier rebid• Complete cell phone project• Provide audio bridge for the exclusive use of the MIT President Search.• Expand audio-bridge capability • Make available a new analog phone for student dorms• Upgrade 5ESS software to provide additional features.• Renew Lucent remote maintenance contracts

Shared Services• Skill development for new managers • Determine how Competency Group will be restructured• Transition Finance and Site team to new organizational model as a result of new

financial structure and staff layoffs.• Reconfigure space in N42 to align with objectives of Client Support Services

20

IS&T Internal Advisory Committees

•AAC-II•Academic Council•AIM•AMPS Advisory•ASPCC•Council on Educational Technology•ED&T•Faculty Policy Committee•Help Services

•I-Campus Steering Committee•ITCC•IT Leaders•IT Partners•Open Courseware Advisory Group•SAPbiz•Stellar Advisory Group•User Group Leaders

21