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December 2017
2017 ‐ Issue 4 Each year when the me comes to wri ng my opening gambit for our MASS Media Christmas Edi on I am forcibly reminded of the goals, objec ves, ideas and promises that were put forward 12 months previously. New Year resolu ons, like Rebellions, are built on hope. At the dawn of 2017 we hoped to bring some new ideas and fresh faces into our organisa on and as the sun begins to set on this year’s horizon I am pleased to be able to say that, in retrospect, our hopes have been turned to reality.
This MASS Media edi on theme follows on from EDGE: Connect in so far as it dials into our focus upon Assets. Tracking, managing and maintaining ASSETS has been a constant point of conversa on which we have had with clients over the past year and I believe that a key part of the recent success of our CONNECT event was it’s focus upon this fundamental area of business opera on.
At MASS our Assets have always been our people, and following on from the objec ves laid down at the start of 2017, I am pleased to have welcomed several new staff members into our Team over the course of the year.
Hopefully many of you will have begun working with Emma, who has been brought on‐board to help the running of Projects from a coordina on and management perspec ve. Since being well and truly thrown in at the deep end, in being asked to conduct several large upgrade and new installa on projects, Emma has proved this addi onal Project Management ac vity to be a real success for MASS and clients alike.
On the sales front we have placed, and through 2018 will con nue to place, a stronger emphasis upon gaining New Business. Beyond the obvious I hope that in bringing in some New Clients and new user faces, we will help to expand your MASS/ARCHIBUS networking
opportuni es and allow for be er, more varied case studies and events in the future. To help us achieve this we have redeveloped the Sales Team which now consists of three addi onal members of staff, Vicky, Saba and Suzy, who are targeted with both assis ng our exis ng client needs and also seeking out new opportuni es for the future, hopefully in new business sectors that we have not necessarily considered before.
The only downside is that our Annual Christmas Away Day has now suddenly become a lot more expensive!!
Of course it would be remiss of me to close out the last MASS Media edi on of the year without men oning some notable award winners from 2017. Congratula ons to Dan Chicken (Dis nguished User), David Malcolm (Golden Circle), Richard Kimber (IWMS visionary of the Year), Bre Plant and Helen Hill (Applica on Excellence) for winning their ARCHIBUS USER Awards at the Interna onal NEXUS Conference in Maryland, US.
And not forge ng our very own Eve Feeney, who is publisher in chief for all our Marke ng material (incl. MASS Media) and Events Manager, in recently winning the Business Partner Engagement award for Social Media and Marke ng Excellence.
I hope you enjoy reading this MASS Media Edi on and make good use of the ChristMASS recipes offered within!!
Wishing you a Merry Christmas and a Happy 2018.
Luke Bolt
Managing Director
Cover Feature:
2
Contents
3
Alongside this MASS Media edi on is our second produc on of a MASS Calendar
ready for 2018 and also a Christmas card just for you.
The calendars come as a Christmas gi from everyone here at MASS. We hope
you love these calendars as much as we do, and that as well as serving a great
purpose, they brighten up your desk and the jokes make you laugh as much as
we did.
(Eve mainly though!)
If you especially love yours, a certain month or a certain joke please let us know!
(Eve.Feeney@mass‐plc.com)
MASS Update
4
Running ac vity ‐ Tracy Knight (Office Manager)
“I am a serious runner. If you had told me 12 months ago I would be saying that out loud I would
have laughed at you. 9am every Saturday morning you will find me at the local Parkrun event with
400 other locals. Ini ally I just wanted to finish the 5k, then to run it under 40 minutes, last week I
got a new PB of 33.50. Now I’m hungry for a me under 30 minutes, my Garmin is strapped to my
wrist 24/7 and my Personal Trainer is on speed dial. I run 2‐3 mes a week, o en before the birds
wake up, and am currently focused on interval speed training.”
My trip to India ‐ Sanjay Kumar (SQL DBA & Developer )
“It was both Diwali fes val and there was a wedding in my family in October. So, it was a very good excuse to visit
India! As soon as we arrived in New Delhi, we could smell the sense of fes val within the environment. Shops were
filled with lights, Diyas, candles, different kinds of sweets and home decora on items. There were shops selling toys
and Hindu God and Goddess idols made of clay. The whole place was full of happiness and pure excitement. In the
evening we did Diwali Pooja (prayer) and had some fireworks.
Then there was the wedding. It’s been a long me since we a ended an Indian wedding and my children have never
a ended one before either so they were very excited to see the wedding in all its glory. It was a very lavish wedding.
The venue covered an area of more than 40,000 sq. . and every last bit was decorated. There were more than 250
food items to serve to all guests. I have never a ended such a lavish wedding before, and there’s been quite a lot! It
was great fun to see the wedding and a end all the ceremonies. It’s always lovely to visit India!”
New starter ‐ Alison Dent
Alison previously worked for Mantle Ltd (business solu ons company) as a recep onist and
a Business administrator ‐ MASS’ sister company. So even though Alison isn't new to the
building, she is however, new to MASS. She has now taken on the role as Accounts Assistant
here and is taking to the role really well. If you haven't heard from her yet, I am sure you
will in the new future in one way or another. You can get to know Alison a li le be er in our
‘Ge ng to know the people behind MASS’ on page 19 in this edi on.
Diwa-
The wedding, my wife and I!
60 Connect with...
Name: Pauline Smith and Jane Brodie Organisa on: University of Edinburgh Job role: System Support Managers
1) How long have you been working in FM?
Between us an incredible 54 years ….Our first stand alone FM system was the Dublin System developed by Trinity College, Dublin.
2) How many of you are in your team?
Just the two of us… Can you feel a song coming on???
3) What’s the most difficult part of your role?
Convincing people it is not a system issue as usually, nine mes out of ten, it is a user or procedural issue.
4) What aspect is the most enjoyable?
The sa sfac on of making someone’s job easier by being able to provide them with data/informa on that might take them ages to collate and of course working with each other!
5) What do you use ARCHIBUS for day to day?
We mainly use ARCHIBUS from a data steward perspec ve.
6) What areas of ARCHIBUS would you like to use in the future?
Smart Client!
7) What has been your biggest work achievement of 2017?
Go Live of the ‘On Demand Helpdesk’ on Burns Day in January through Web Central. We celebrated in style with Haggis Rolls.
8) What are going to be your key work challenges for 2018?
As Estates department staff turnover increases engaging and training staff on the use and capabili es of ARCHIBUS.
9) Are you more likely to have a dy desk, or a messy desk?
Jane is messy but likes to describe it as organised mess…. Pauline was dy un l we got new smaller desks!!
10) What have you asked Santa for, for Christmas?
Peace and Quiet! Not a big ask!!
5
Pauline le and Jane right
Old College
2017 saw the second year of EDGE: Connect, and it was
as big a success as the last. Again, we hosted it in our own
Conference Centre in Wokingham. This event was a well
forma ed two‐day conference that combined client
networking opportuni es alongside a second day of
training. Unlike the other EDGE events, EDGE: Connect is
specifically directed at stakeholders and system owners,
but pre y much everyone can come and not feel too out
of their depth! We had a good turnout from the
ARCHIBUS community, clients from the North and South
of the UK which was great for networking.
DAY 1 – Registra on started at 9:00, breakfast pastries,
tea, coffee and fruit juices at the ready. Delegates, as
always, were provided with MASS merchandise which
included gi s like our new travel mugs and also a name
badge, of course. Everyone arrived on me so we
kick‐started the day on schedule and started off with the
event welcome.
A er the standard housekeeping informa on, we always
like the delegates to introduce themselves properly to
the whole group. We took a different approach to this
ac vity this year which went down well. Each person
introduced themselves to another member of the group
with their name, their organisa on and job role, and
when they last performed well in their job. A er they
conversed with one another each pair took it in turns to
introduce their partner to the group and vice versa. This
is a great way to kick‐start the networking and to ‘break
the ice’. The day’s agenda was then briefly covered but
each sec on was introduced throughout the day when
needed.
We commenced day 1 with a keynote speech from David
Malcolm...
David is the ARCHIBUS system owner for Sellafield Ltd,
and also the Contract Lead for the FM Services contract.
Sellafield's current contract runs over a 7 year
period. David’s role means he has the responsibility for
understanding how Sellafield take BIM into
Opera ons. He spoke about what is like to work in his
role and some problems and cri cisms he some mes
faces.
“A cri cism I feel some mes is that I am evangelical about
ARCHIBUS, and yes some mes I may get a bit
enthusias c - but actually I am passionate about my job,
and ARCHIBUS is about the best tool I have to drive
progress in my profession. My profession is Facili es
Management and it is the framework around which every
business hangs...
...It’s very easy to denigrate us - “real engineers don’t
maintain toilets”, and everyone thinks they could do our
job be er “how hard can it be”. But no one can do
without us. So – yes - I am passionate about exposing the
value of what we do. Passionate about making us feel
be er about ourselves, and passionate about ge ng us
to understand our worth.”
EDGE: Connect 2017
6
EDGE: Connect 2017
He described the size, the importance and the different
levels of the industry and how it’s built around what
he likes to call ‘The FM dichotomy’. David’s speech was
somewhat upli ing as he suggested that we should
always be proud of the work we achieve in our industry.
“…- and my argument is that none of us should be less
than proud about what we do – it’s complex and valuable.
But I am afraid too o en that is what we see;
we talk ourselves down.”
He went on to speak about the importance of an up‐to‐
date register and maintenance history and the new vision
created in 2017, the Mi e model. He included lots of
comedic illustra ons and quota ons, a personal favourite
being one from Billy Connolly. He covered the importance
of data, the challenges Sellafield have set themselves and
The Compliance Module. However, one of the main topics
he covered was BIM.
Sellafield FM services are actually provided by a
contractor, Mi e, but when the contract was let in 2012,
neither party had heard of BIM. He discussed how even
though they didn’t really know what to do with it or what
they were doing, it somehow worked none the less. The
importance of BIM for Sellafield in par cular and in the
FM world, was heavily emphasised. David also stressed
the significance of networking, which fits in well with this
event! It ended on a note that was expressed throughout,
posi vity and encouragement.
A er a quick break we had our first User Presenta on
which was delivered by Simon Watkins from University of
St Andrews. Simon is Assistant Director (Technical
Services) at the University and his presenta on was tled
‘From Fire to a Smart Campus’ which covered ‘Asset
Management Dirty Laundry’, the tale of the stuffy lecture
theatre and a building fire. It finished with the goals of “A
Smart Campus with Intelligent Buildings.”
Simon spoke about St Andrews largest lecture theatre and
how it had fallen out of favour with lecturers due to air
quality, temperature and comfort issues. Given the
importance of the Lecture Theatre to teaching, it was
disappoin ng to discover that it wasn’t being used to best
effect, given the ever present pressures on teaching
space. Following inves ga ons into the causes, they
discovered a number of issues that illustrated the need
for improvements to their maintenance processes.
The problems with the Theatre revealed the need for
improved func onality checks, improved servicing
instruc ons, lifecycle management of their Mechanic and
Electrical (M&E) assets and the need for be er quality
service history. While they were servicing the Air Handling
Unit, they had focussed on ensuring the Air Handling Unit
itself was func oning, but had lost sight of the need to
ensure the service was func onal from an End Users
perspec ve. i.e. it was actually ven la ng the room. The
Air Handling unit had been running perfectly, but for
various reasons, they had been unaware of a filter in the
system that was completely clogged, which meant they
had been was ng me, funds and energy for a number of
years. He went on to explain the many Asset
Management lessons that had been learned. Examples
were having up to date space drawings, appropriate
servicing instruc ons, good asset records, including
service history and func onality checks.
7
EDGE: Connect 2017
A later issue with a mechanical asset turned into a key
defining moment for the University. This was when they
unfortunately experienced a fire in a mechanical
extrac on system at the science building and the
inherent risks associated with fire increased the focus on
improving asset informa on and asset management.
Thankfully the fire was discovered and dealt with quickly
before it caused too much damage, and no one was hurt.
However, similar lessons to this incident were iden fied
and have led to a significant review of the informa on
held about M&E assets, servicing, instruc ons, and they
have plans to update their CAFM system to support a
number of improved maintenance processes across the
board.
Simon then spoke to us about ‘Smart Campus’ – this is a
University ini a ve which is primarily about reducing
carbon and climate impacts by lowering energy
consump on within the University’s teaching, residen al
and professional services spaces. Simon explained that
although the University controlled its hea ng systems in
the spaces using a Building Energy Management System,
the control of temperature was based on simple me
scheduling. Rooms are currently being heated during
business hours, whether or not they are occupied which
is very wasteful of energy. The ‘Smart Campus’ ini a ve
will significantly extend the sensors and controls fi ed
into rooms and will detect the presence of people within
the space, and thus the actual need for heat and light,
leading to significant energy savings. The improvements
will lead to much more intelligent monitoring and control
throughout their buildings and real‐ me monitoring of
not only temperature but security, fire alarms and CCTV.
Simon then linked back to the Asset Management issues
described previously. In iden fying the improvements
made to the Building Management System to support a
Smart Campus, and along with fi ng sensors to cri cal
M&E assets, enabled them to monitor the
performance of these cri cal assets and services in
real‐ me, and assist the Estates department in
responding to maintenance ac ons well before cri cal
failures might occur in the future.
University of St. Andrews is a ‘Smart Campus’ a er all!
We are always very lucky to have Ian Gelling present at
our events. Ian used to be Sales Director here at MASS
before moving on to being the Business Development and
Global Services consultant for ARCHIBUS EMEA. This year
he held a Technology Focus Group around Big Data, the
Internet of Things (IoT) and Integra on.
He kick‐started with an entertaining video in which
delegates had to ‘spot the technology’, of which, there
were many. He then ques oned technology trends, who
defines them and what is technology? What is the
catalyst for change? He displayed what ARCHIBUS see as
the order of priority which is ‐ “We need to feed, to be
fed from, the intelligence of our built environment”. The
next sec on was Integra on. Through Integra on
ARCHIBUS relates enterprise, architectural, and
geospa al informa on into one uniform whole. He
showed an applica on example of this with ISEP (Ins tuto
Superior de Engenharia do Porto).
‘Internet of Things’ is a somewhat new term in the FM
world. Ian showed the delegates examples of what it is by
a short video, and the applica ons in ARCHIBUS that help
manage aspects of it, for example, Energy Management.
Anything is possible with IoT, as shown in a Case Study
from Gegentech.
8
EDGE: Connect 2017
Big Data and Smart Ci es were finally covered. Again,
what they are and what applica ons there are to
maintain or create. The presenta on closed with the
suppor ve message that ARCHIBUS can offer
opportuni es to ones whole business but one must
consider the future whilst looking at the outcomes too.
‘ARCHIBUS by its nature makes it easier for
all stakeholders’.
Over a buffet style lunch, delegates had the opportunity
to also network with one another, ask ques ons and hold
discussions with any presenters too. Although, everyone
was also very interac ve throughout the day, we then
rounded up lunch and con nued with the days
presenta ons…
Suitably following on from Ian's presenta on we had
Mar n Ma , MASS’s Technical Director, who provided a
quick demonstra on on how ARCHIBUS can be integrated
with SFG20 Asset based maintenance standards to
extract data and process it into WEB Central Planned
Preventa ve Maintenance (PPM) Processes via the
ARCHIBUS Connector Technology. Many of our customers
are looking at SFG20 as the leading maintenance
standard in the industry and there was some posi ve
feedback on the ability to integrate this with their
ARCHIBUS solu ons. This demonstra on was strictly live
and dangerous, but in true Mar n style, it worked out
perfectly!
There was a lot of interac on with this presenta on
especially, with Mar n leading it, and Mark Li le (Senior
Technical Engineer and Trainer) and Paul Munro (Sales
Director) standing up to support him (and Ian too). A lot
of ques ons were asked and answered via the
demonstra on, and even some mes, by the delegates
that currently use it!
The topic of discussion in this presenta on will be
published by MASS soon in its own right.
One delegate as men oned above, who was very
involved in answering ques ons was Richard Kimber,
CAFM Manager from the University of the West of
England. Coincidentally, he was up next with his User
Presenta on: “DESIGN|BUILD|MAINTAIN ‐ The power of
asset data…” The topics covered in this User Presenta on
were, Data, Informa on, Knowledge ‐ The ‘Informa on
Age’ and its newest commodity: Value of BIM for
maintenance ‐ the why’s and wherefores. Finally, how
bad is bad data? Richard showcased the perfect analogy
that describes ‘joining the dot’s’ between Data,
Informa on and Knowledge, like baking a cake. The data
is the cake ingredients; informa on being the recipe and
knowledge being the detailed instruc ons on how to
bake it. The added value of the three complimented each
other, like when supermarkets give you addi onal
informa on e.g. where you can
buy the ingredients for the
cheapest price and the
nutri onal value.
He encouraged us to stay
focused on the end goal, whether that’s in the cake
example or the real example. Richard explained the real
example in depth: data is the assets you have, for
example a Distribu on Board. The informa on is which
building on campus that board is located in together with
the room number. Knowledge is the PPM frequency it has
and finally Added Value is the cost to replace it if it fails
(RRP) and its life expectancy. He defined what an asset
was, and asked the ques on again, is that the end goal?
What do you want to do, and how do I do it now?
“Maybe some examples how data can help you, will help
steer you?” Richard showed us their fault analysis, PPM
planner, Lifecycle planner and their bad data help them
to con nually overcome problems and
achieve their end goals. 9
EDGE: Connect 2017
We had another quick break before our final User
Presenta on.
Last but not least, Craig Morton who is One FM’s Business
System Manager, stood up and presented on ‘The Power
of Data’. Craig is one of David Malcolm’s colleagues (who
presented earlier in the day) and they both gave very
different presenta ons. One FM is the joint FM Services
provision of Sellafield Ltd work alongside Mi e.
Sellafield have 10 sites, 2600 buildings, 100,000 PPM/On
Demand per annum, and 90, 0000 + SLA’s! So as you can
imagine this keeps everyone busy as it requires a lot of
focus.
Their ARCHIBUS usage is Helpdesk, Lease Management,
Space Management, Asset Care, Energy Management,
PPM and On Demand, Asbestos Management and KPI and
SLA’s.
“In God we trust, all others must bring data.”
He spoke about the level of work they have at Sellafield,
as subcontractors, and how they spend all their me
inpu ng data. It was explained that, as a company, they
need more people and even some mes that they have
too much work to do. Based on dates and mes inpu ed
to each separate work request, the total came to 329
hours for just one month. Due to the number of
subcontractors (of which by the way, only 2 have
ARCHIBUS logins) to complete all those required hours of
inpu ng, it takes 2.5 people a day.
It’s some mes a struggle for the Planning Team to plan
PPM and reac ve work, so how do they figure out how
long the work will take? Craig explains they have to focus
on what they already know. This can be things like
historically how long has it taken to complete this type of
work before and the procedure required.
Knowing these two factors, allows them to es mate how
long the work will take based on actual data.
Although the data is some mes overwhelming, the work
gets done!
A er a summary of the day’s presenta ons and a brief
introduc on to day two, we provided delegates with a
somewhat sophis cated wind down ac vity…
Granted, we “out did” ourselves last year with the cock‐
tail making ac vity but I believe our Wine and Cheese
tas ng this year went down brilliantly too! Delegates
were split into 2 groups and were presented with 6 differ‐
ent types of wine, 3 white and 3 red. The selec on they
had to taste were wines such as a Rioja Reserva, Pinot
Noir, Cabernet Sauvignon and Bourgogne Chardonnay.
They also had 6 different dis nct cheeses to accompany
the wines. The groups had to read through 12 different
tas ng notes for the wine (including 6 dummy
descrip ons) and to taste the wine too (obviously). A er
both tasks were completed, one more enjoyable than the
other, the task was to decipher which descrip on
belonged to which wine. This was the same with the 6
different cheeses, types included Cornish Garlic Yarg,
Black Bomber Extra Mature Cheddar and Vintage
Applewood. We had a fairly obvious winner, although
both teams were very good at comple ng it…and so
quickly too! Pride was the prize, oh and lots of wine and
cheese for consump on!
Funnily enough, the vast amount of le over cheese we
had, somehow went missing. The MASS Team went to
tuck into it on the Thursday a ernoon and it had just van‐
ished. We don’t know when, or where.
This resulted in us crea ng many MISSING posters that
were displayed around the Conference Centre building.
10
EDGE: Connect 2017
11
Someone did interact with these posters with a few
gimmicks, but unfortunately no one understands the
importance of the missing cheese and we s ll haven’t
found it! We can only have hope that the truth comes
out soon…#CheeseGate. The theme will con nue!
We started things back up again
at 9:00 on the 2nd day. A long
day of training lay ahead for the
delegates so the coffee machine
was full to the brim…but not for
long.
Alongside Ian, we are also lucky
to have Sean Benson, Training
Program Coordinator & Trainer
for ARCHIBUS, present at our events. He didn’t fail us this
me round and he actually presented twice. His first was
educa ng the delegates on Facili es Asset Management
with an introduc on to Asset Lifecycle Management. He
gave an overview of what it was and ISO55000, defined
as “asset management” as: “The coordinated ac vity of
an organisa on to realise value…” “…all asset types are
highly inter-dependent…considera on of assets in
systems, along with the cross-func onal op misa on of
their life cycles, are core principles of good asset
management.” A er displaying some common
challenges when Managing Assets, discussing and
answering some key ques ons he moved on to the
features. He explained it was key to understand what you
have, to know your total costs and performance,
maintaining what you have and evalua ng what you
need. Having all those above areas covered gives you
some benefits such as increasing the performance of
asset management teams. This is because it integrates
systems for purchase, disposal, monitoring and
maintenance. Of course, ARCHIBUS provides
applica ons and features to help you do this. Sean gave
brief overviews of these Apps which included On Demand
Work, Compliance Management and many more. The
presenta on was rounded off with a discussion of some
common challenges one could face and how to possibly
overcome them. These challenges were: the data
standards, business processes, requirements,
deployment and key performance indicators.
Sean didn’t get much rest this day and was straight up
again a er the break. This me for the V.23.2 Overview
and Roadmap. He took us through the direc on of where
ARCHIBUS may go, the applica ons and the core. We
can’t tell you everything about Sean’s presenta on
unfortunately as some of the informa on was “roadmap”
ideas and those aren’t definite direc ons yet.
The topics covered will be publicly available soon but for
the mean me, below are the links to the V.23.2 Help
systems. They will include informa on on What’s New in
each release:
h p://www.archibus.com/ai/abizfiles/v23.2_help/
archibus_help/user_en/archibus.htm
h p://www.archibus.com/ai/abizfiles/v23.2_help/
archibus_help/system/sysman.htm
Before the training ac vity started a er the lunch break,
Mark Li le took some me to explain what was going to
happen. Why we are doing the training and what we will
learn throughout. The training was tled as the ‘MASS
Technical Challenge’ which was based around ARCHIBUS
and Assets.
EDGE: Connect 2017
The training nicely fi ed in with
Richard Kimber’s cake analogy and
also the theme of the
presenta ons across the two days
– Data: Mark explained that in the
past, managing your assets and maintaining your building
was a lot easier. The buildings were simpler, so were the
systems and the tools. In the present, there is a lot more
going on. The CAFM managers/workers are con nually
updated with more work and they are quite literally on
the edge. A few examples of this work and its demands
were displayed.
We designed the training to give delegates a be er sense
of what to do, why they have to do it and most
importantly how! The technical challenge had a setup of a
scenario building with videos of MASS staff, the task and
then the assessment of result. The group was split into
two teams. Each delegate was given their job role with its
descrip on, and a work sheet which they had to
complete at each stage. The two groups were also given
assets which fell into two categories, HVAC Systems and
Electrical Systems on one table, and on another they had
a PC with access to ARCHIBUS and a Mobile Device. Each
group had their own External Contractor too, which was a
member of Technical staff from MASS.
The first challenge was set by a video of ‘Mr
Government Man’, portrayed by Callum Doyle
one of our Technical Support Engineers,
reques ng that delegates capture their asset
data. The person with the main responsibility
in each group was the Asset Co‐Ordinator. Delegates had
to scan barcodes and assigned each individual asset and
then input the informa on into ARCHIBUS. The Asset
Co‐Ordinator had to complete a Business Case for Asset
Management alongside the ac vity.
The second challenge was set by a video of
‘The Facili es Director’, who is our Maintenance
Manager, Julian Bolt. A er they had
captured all their Asset Data, delegates were
asked to use their FM system tool to update
and maintain that informa on and to report
to the Finance Director when they were
done. The job role with most responsibility
for this was the System Administrators they
had to complete a System Management Document.
Now each team had a full Asset inventory and had put
together a Maintenance Strategy, they had been asked to
create a full asset lifecycle and disposal process. ‘The
Finance Director’ who instructed this was
Emma Rayner, our Project and
Communica ons Manager. The teams
Maintenance Manager lead this ac vity as
well as filling out a Asset System Processes
Update Document.
The final scene and ac vity was set
by. ‘The Chairman’, Luke Bolt our
Managing Director, who asked for
the groups to give him some
meaningful repor ng informa on.
This was by providing him with
some Asset based reports. Leading this for the groups
was the assigned FM Service Program Manager and the
final worksheet to complete was Repor ng Requirement
Proposal.
You can find all our videos if you scan the barcode below!
We brought EDGE: Connect to a close
a er a brief conclusion of all training
ac vi es and discussed all results on the
worksheets. The feedback of the event
was posi ve and included construc ve
ideas for future events. Let’s see what
we can do next year...stay tuned! 12
ASS
ETS
REPORTS
ARCHIBUS Asbestos Management Case Study
13
With over 27,000 students and 3,000 staff, University of
the West of England (UWE) is one of the largest providers
of Higher Educa on in the South West of England. Stu‐
dents come to UWE from all parts of the UK, as well as a
significant and growing number of interna onal students
from over 140 countries worldwide.
The University offers more than 600 courses at
undergraduate, postgraduate, professional and short
course levels, and prides itself on consistently high
assessment scores for teaching quality.
UWE is a mul ‐site university. It has three campuses in
and around Bristol encompassing fourteen departments
covering a wide range of disciplines and exper se. In
addi on, they also have an associate faculty Hartpury
College and a regional educa on centre both in
Gloucester.
Frenchay Campus is located about four miles north of
Bristol and it is the main administra ve hub of the
University, with many of its facul es, departments and
professional services located on the campus. As above,
they have 2 other main ‘owned’ campuses. The estate
they directly own consists of approximately: 33,000m²
Grade II Listed, 152,000m² circa 1975 to, 1999
(Poten ally Asbestos containing) and 100,00m² in con‐
struc on or post 2000.
UWE is con nually developing and has commi ed to
inves ng £250m on projects as part of the UWE New
Campus Masterplan. It has been announced that A new
Engineering Building is due to be opened in 2020 (in the
region of £30‐£40million).
New and recent developments include:
New Business and Law building ‐ a £50m project
for a state‐of‐the‐art building to house the Bristol
Business School and Bristol Law School ‐ opened
January 2017.
New Students' Union building ‐ opened in
September 2015 this £10m development was
designed to improve and inspire the student
experience.
New Wallscourt Park Residences ‐ a £23m project
increasing student accommoda on on campus.
New Future Space ‐ a unique workspace for
science and technology companies, from
innova ve start‐ups to SMEs, to help them grow
and develop.
UWE, Estates and Facili es department use a host of
different contractors to manage their varying
maintenance demands, while also managing their own
one hundred strong labour forces for cleaning and
grounds work.
Across the estate they deal with about 80,000 ‘reac ve’
work requests per annum, using the ARCHIBUS On
Demand applica on. Their main contractor, Graham
Facili es Management, handle about 20,000 of these
every year, 2,500 PPM jobs a month (so a further 30,000
per annum). Therefore, out of their 80,000 reac ve jobs,
Grahams FM deals with around 50,000 a year which are
On Demand and PPM. They also interface with the
ARCHIBUS system for approvals using an ‘Real‐Time
Interface’ solu on developed for them by MASS.
ARCHIBUS Asbestos Management Case Study
10
Business Challenge ‐
The en re site by its sheer size and dynamic popula on
presents a formidable facili es management scenario but
overall it is new or rela vely new.
The older buildings, some da ng back to Victorian mes
that make up a substan al part of the estate, have not
had the benefits of up to date building regula ons
enforced during their original years. So their maintenance
to meet and exceed the regula ons is an ongoing
challenge.
Notable among the compliance requirements is the need
to manage the asbestos found on the estate to ensure
the health and safety of the buildings users.
When materials that contain asbestos are disturbed or
damaged, fibres are released into the air. When these
fibres are inhaled they can cause serious diseases.
These diseases do not manifest immediately; they o en
take a long to develop and show symptoms, by which
me it is too late to cure.
The death rate from asbestosis is unusually high and has
only become apparent recently. That is why it is essen al
that responsible organisa ons take ac on to protect
users of their buildings.
The overall mission of the UWE Estates and Facili es
Department team is to provide a safe, secure and
suitable environment for all its users to achieve their
highest academic and working ambi ons.
To do this they are currently transi oning from an Excel
Asbestos register to the MASS Solu on (overleaf).
They are con nuously trying to consolidate systems and
where possible, improve the way they work, eventually
aligning their Asbestos procedure to the MASS Asbestos
solu on.
This is just a part of their plan for a digital campus, where
all our building informa on is recorded in an appropriate
system.
“The Control of Asbestos Regula ons 2012 came into
force on 6 April 2012, upda ng previous asbestos
regula ons to take account of the European Commission's
view that the UK had not fully implemented the EU
Direc ve on exposure to asbestos
(Direc ve 2009/148/EC).”
hp://www.hse.gov.uk/asbestos/regulaons.htm
14
ARCHIBUS Asbestos Management Case Study
Solu on
MASS has worked with its diverse range of clients across
the UK & Scandinavia, to design a product that enables
users to correctly manage Asbestos found their estates to
fully comply with new legalisa on.
The Asbestos Management Applica on runs on the
ARCHIBUS Web Central pla orm and is designed to
allows users to create and manage all asbestos instances
within their organisa on.
UWE found the applica on easily configurable as it runs
within the current Web Central versions of ARCHIBUS.
It is a fully integrated WEB Central solu on and is
integrated with the Buildings Opera ons Module (BOMS)
to display Asbestos instances when crea ng and
managing work requests. The seamless integra on
extends to the Virtual Private ARCHIBUS (VPA) too.
The interface allows for secure controlled access to
associated Asbestos management processes on a user by
user basis and it is presented as a simplified mul ‐tab
screen that is simple to use requiring the minimum
number of clicks to complete a task, and can be accessed
via Process Navigator or Home Page Navigator.
It works efficiently with standard ARCHIBUS Space and
Drawing func ons to provide graphical representa on.
Suppor ng input, management and repor ng in an
intui ve way makes keeping up to date and repor ng a
straight forward task.
Full support is given for surveying (including the Asbestos
Cloning func on) and the Asbestos Manage Risk
Scoreboard makes light work of priori sing and assigning
related tasks.
Essen al to compliance is repor ng and the applica on
produces a set of standard reports as well as simplifying
the task of genera ng user defined reports that be er
reflect differences between organisa ons.
A er many years of ge ng good use from the system at
UWE, David Spiller and his team decided to breathe new
life into the facili es database that had been created, to
improve the value add from the so ware.
While they have been ensuring compliance of their older
proper es they have also been at the vanguard with their
applica on of BIM and the smooth transi on of the
new‐build data into ARCHIBUS system so ensuring the
management of the ‘Opera on’ phase of their building
lifecycles.
This successful applica on is typical of the new products/
applica ons coming out of the development team at
Mass who are con nually looking at ways to drive the
ARCHIBUS solu on to increase value for their users.
15
A Space Planning Issue ‐ From the Blog!
Space planning for the modern organisa on is very o en driven by straigh orward, easily measured economic
pressures at the expense of crea ng an environment to support innova ve ideas that could poten ally provide
greater returns and personal wellbeing.
I read the ar cle below many moons ago and wanted to share it and maybe elicit a response.
‘SOLITUDE is out of fashion. Our companies, our schools and our culture are in thrall to an idea I call the New
Groupthink, which holds that crea vity and achievement come from an oddly gregarious place. Most of us now work
in teams, in offices without walls, for managers who prize people skills above all. Lone geniuses are out. Collabora on
is in.
But there’s a problem with this view. Research strongly suggests that people are
more crea ve when they enjoy privacy and freedom from interrup on. And the
most spectacularly crea ve people in many fields are o en introverted, according
to studies by the psychologists Mihaly Csikszentmihalyi and Gregory Feist. They’re
extroverted enough to exchange and advance ideas, but see themselves as
independent and individualis c. They’re not joiners by nature.
One explana on for these findings is that introverts are comfortable working alone
— and solitude is a catalyst to innova on. As the influen al psychologist Hans
Eysenck observed, introversion fosters crea vity by “concentra ng the mind on the
tasks in hand, and preven ng the dissipa on of energy on social and sexual ma ers
unrelated to work.” In other words, a person si ng quietly under a tree in the
backyard, while everyone else is clinking glasses on the pa o, is more likely to
have an apple land on his head. (Newton was one of the world’s great introverts:
William Wordsworth described him as “A mind for ever/ Voyaging through strange
seas of Thought, alone.”)
Solitude has long been associated with crea vity and transcendence. “Without great solitude, no serious work is
possible,” Picasso said. A central narra ve of many religions is the seeker — Moses, Jesus, Buddha — who goes off
by himself and brings profound insights back to the community.
Culturally, we’re o en so dazzled by charisma that we overlook the quiet part of the crea ve process. Consider
Apple. In the wake of Steve Jobs’s death, we’ve seen a profusion of myths about the company’s success. Most focus
on Mr. Jobs’s supernatural magne sm and tend to ignore the other crucial figure in Apple’s crea on: a kindly,
introverted engineering wizard, Steve Wozniak, who toiled alone on a beloved inven on, the personal
computer.
16
A Space Planning Issue ‐ From the Blog!
Rewind to March 1975: Mr. Wozniak believes the world would be a be er place if everyone had a user‐friendly
computer. This seems a distant dream — most computers are s ll the size of minivans, and many mes as pricey. But
Mr. Wozniak meets a simpa co band of engineers that call themselves the Homebrew Computer Club. The
Homebrewers are excited about a primi ve new machine called the Altair 8800. Mr. Wozniak is inspired, and
immediately begins work on his own magical version of a computer. Three months later, he unveils his amazing
crea on for his friend, Steve Jobs. Mr. Wozniak wants to give his inven on away free, but Mr. Jobs persuades him to
co‐found Apple Computers.
The story of Apple’s origin speaks to the power of collabora on. Mr. Wozniak wouldn’t have been catalyzed by the
Altair but for the kindred spirits of Homebrew. And he’d never have started Apple without Mr. Jobs.
But it’s also a story of solo spirit. If you look at how Mr. Wozniak got the work done — the sheer hard work of
crea ng something from nothing — he did it alone. Late at night, all by himself.
Inten onally so. In his memoir, Mr. Wozniak offers this guidance to aspiring inventors:
“Most inventors and engineers I’ve met are like me ... they live in their heads. They’re almost like ar sts. In fact, the
very best of them are ar sts. And ar sts work best alone .... I’m going to give you some advice that might be hard to
take. That advice is: Work alone... Not on a commi ee. Not on a team.”
And yet. The New Groupthink has overtaken our workplaces, our schools and our religious ins tu ons. Anyone who
has ever needed noise‐cancelling headphones in her own office or marked an online calendar with a fake mee ng in
order to escape yet another real one knows what I’m talking about. Virtually all American workers now spend me
on teams and some 70 percent inhabit open‐plan offices, in which no one has “a room of one’s own.” During the last
decades, the average amount of space allo ed to each employee shrank 300 square feet, from 500 square feet in
the 1970s to 200 square feet in 2010.
Our schools have also been transformed by the New Groupthink. Today, elementary school classrooms are
commonly arranged in pods of desks, the be er to foster group learning. Even subjects like maths and crea ve
wri ng are o en taught as commi ee projects. In one fourth‐grade classroom I visited in New York City, students
engaged in group work were forbidden to ask a ques on unless every member of the group had the very same
ques on.
The NewGroup think also shapes some of our most influen al religious ins tu ons. Many mega‐churches feature
extra curricular groups organized around every conceivable ac vity, from paren ng to skateboarding to real estate,
and expect worshipers to join in. They also emphasize a theatrical style of worship — loving Jesus out loud, for all the
congrega on to see.
17
A Space Planning Issue ‐ From the Blog!
“O en the role of a pastor seems closer to that of church cruise director than to the tradi onal roles of spiritual
friend and counselor,” said Adam McHugh, an evangelical pastor and author of “Introverts in the Church.”
SOME teamwork is fine and offers a fun, s mula ng, useful way to exchange ideas, manage informa on and build
trust.
But it’s one thing to associate with a group in which each member works autonomously on his piece of the puzzle; it’s
another to be corralled into endless mee ngs or conference calls conducted in offices that afford no respite from the
noise and gaze of co‐workers. Studies show that open‐plan offices make workers hos le, insecure and distracted.
They’re also more likely to suffer from high blood pressure, stress, flu and exhaus on. And people whose work is in‐
terrupted make 50 percent more mistakes and take twice as long to finish it.
Many introverts seem to know this ins nc vely, and resist being herded together. Backbone Entertainment, a video
game development company in Emeryville, Calif., ini ally used an open‐plan office, but found that its game
developers, many of whom were introverts, were unhappy. “It was one big warehouse space, with just tables, no
walls, and everyone could see each other,” recalled Mike Mika, the former crea ve director. “We switched over to
cubicles and were worried about it — you’d think in a crea ve environment that people would hate that. But it turns
out they prefer having nooks and crannies they can hide away in and just be away from everybody.”
Privacy also makes us produc ve. In a fascina ng study known as the Coding War Games, consultants Tom DeMarco
and Timothy Lister compared the work of more than 600 computer programmers at 92 companies. They found that
people from the same companies performed at roughly the same level — but that there was an enormous
performance gap between organiza ons. What dis nguished programmers at the top‐performing companies wasn’t
greater experience or be er pay. It was how much privacy, personal workspace and freedom from interrup on they
enjoyed. Sixty‐two percent of the best performers said their workspace was sufficiently private compared with only
19 percent of the worst performers. Seventy‐six percent of the worst programmers but only 38 percent of the best
said that they were o en interrupted needlessly.
Solitude can even help us learn. According to research on expert
performance by the psychologist Anders Ericsson, the best way to
master a field is to work on the task that’s most demanding for you
personally. And o en the best way to do this is alone. Only then, Mr.
Ericsson told me, can you “go directly to the part that’s challenging to
you. If you want to improve, you have to be the one who generates
the move. Imagine a group class — you’re the one genera ng the
move only a small percentage of the me.”
.
18
A Space Planning Issue ‐ From the Blog!
19
Conversely, brainstorming sessions are one of the worst
possible ways to s mulate crea vity.
The brainchild of a charisma c adver sing execu ve named
Alex Osborn who believed that groups produced be er ideas
than individuals, workplace brainstorming sessions came
into vogue in the 1950s. “The quan ta ve results of group
brainstorming are beyond ques on,” Mr. Osborn wrote.
“One group produced 45 sugges ons for a home‐appliance
promo on, 56 ideas for a money‐raising campaign, 124 ideas
on how to sell more blankets.”
But decades of research show that individuals almost always
perform be er than groups in both quality and quan ty, and
group performance gets worse as group size increases.
The “evidence from science suggests that business people must be insane to use brainstorming groups,” wrote the
organiza onal psychologist Adrian Furnham. “If you have talented and mo vated people, they should be encouraged
to work alone when crea vity or efficiency is the highest priority.”
The reasons brainstorming fails are instruc ve for other forms of group work, too. People in groups tend to sit back
and let others do the work; they ins nc vely mimic others’ opinions and lose sight of their own; and, o en succumb
to peer pressure. The Emory University neuroscien st Gregory Berns found that when we take a different stance
from the groups, we ac vate the amygdala, a small organ in the brain associated with the fear of rejec on. Professor
Berns calls this “the pain of independence.”
The one important excep on to this dismal record is electronic brainstorming, where large groups outperform
individuals; and the larger the group the be er. The protec on of the screen mi gates many problems of group
work. This is why the Internet has yielded such wondrous collec ve crea ons. Marcel Proust called reading a
“miracle of communica on in the midst of solitude,” and that’s what the Internet is, too. It’s a place where we can
be alone together — and this is precisely what gives it power.
My point is not that man is an island. Life is meaningless without love, trust and friendship.
And I’m not sugges ng that we abolish teamwork. Indeed, recent studies suggest that influen al academic work is
increasingly conducted by teams rather than by individuals.
A Space Planning Issue ‐ From the Blog!
20
(Although teams whose members collaborate remotely, from separate universi es, appear to be the most influen al
of all.) The problems we face in science, economics and many other fields are more complex than ever before, and
we’ll need to stand on one another’s shoulders if we can possibly hope to solve them.
But even if the problems are different, human nature remains the same. And most humans have two contradictory
impulses: we love and need one another, yet we crave privacy and autonomy.
To harness the energy that fuels both these drives, we need to move beyond the New Groupthink and embrace a
more nuanced approach to crea vity and learning. Our offices should encourage casual, cafe‐style interac ons, but
allow people to disappear into personalized, private spaces when they want to be alone. Our schools should teach
children to work with others, but also to work on their own for sustained periods of me. And we must recognize
that introverts like Steve Wozniak need extra quiet and privacy to do their best work.
Before Mr. Wozniak started Apple, he designed calculators at Hewle ‐Packard, a job he loved partly because HP
made it easy to chat with his colleagues. Every day at 10 a.m. and 2 p.m., management wheeled in doughnuts and
coffee, and people could socialize and swap ideas. What dis nguished these interac ons was how low‐key they were.
For Mr. Wozniak, collabora on meant the ability to share a doughnut and a brainwave with his laid‐back, poorly
dressed colleagues — who minded not a whit when he disappeared into his cubicle to get the real work done.’
This ar cle first appeared in the New York Times tled: ‘The Rise of the New Groupthink’ by SUSAN CAINJAN, 13th
January 2012. Susan Cain is the author of the book “Quiet: The Power of Introverts in a World That Can’t Stop
Talking.” Illustra ons by Andy Rementer.
Mass have been implemen ng Space Planning systems in diverse organisa ons across the UK and Scandinavia for
over twenty years and have encountered the widest variety of scenarios. Please call us on 0118 977 8560 or email us
at news@mass‐plc.com to speak to one of our consultants about using ARCHIBUS to get even more out of the space
you have.
The Mass Blog“Take a look at our blogs, we post some of our opinions on the latest FM so ware out
there and our latest an cs. Keeping you up‐to‐date on all the latest I.T so ware gossip, there's lots to see here updated
weekly.”
21
Make your own ‘ChristMASS’
“The smell of mulled wine alone is enough to make the home feel Christmassy...”
Method
1. Carefully peel the zest very thinly from the orange and lemons using a vegetable peeler. Squeeze out the juice and
reserve. 2. S ck the cloves into the satsumas.
3. Pour the wine, 1.2 litres/2 pints of cold water, and the citrus peel and juices into a large, heavy‐based saucepan. Add
the clove‐studded satsumas and cinnamon s cks. Bring the mixture just to the boil, then reduce the heat un l the mixture
is simmering, cover the pan with the lid, and con nue to simmer for about 1 hour. S r in the sugar gradually during
cooking, un l the mulled wine is sweetened to your liking (you may not need all of the sugar).
4. Strain the mulled wine and serve hot in cups.
Ingredients —
6 sheets filo pastry,
30 x 50 cm (12 x 20
in) each, about 180 g
(6¼ oz) in total
45 g (1½ oz)
unsalted bu er,
melted
1 tbsp icing sugar,
si ed
150 g (5½ oz) mixed
dried fruit, such as
sultanas, raisins, cur‐
rants and diced peel
4 tbsp brandy
1 cooking apple,
about 250 g (8½ oz)
30 g (1 z) preserved
stem ginger, finely
chopped
25 g (scant 1oz)
chopped walnuts
finely grated zest of
1 small lemon
Recipe by Norma MacMillan
Recipe by Mary Berry
1. To make the filling, place the dried fruit in a bowl with the brandy and s r. Cover and leave to soak
for 1 hour or un l the brandy has been absorbed.
2. Preheat the oven to 200°C (400°F, gas mark 6). Peel, core and coarsely grate the apple. Add to the
soaked dried fruit together with the ginger, walnuts and lemon zest. Mix well together.
3. Lay the sheets of filo out, stacking them on top of each other. Cut the stack into six 15 cm (6 in)
squares, trimming off the excess pastry. You will have 36 squares. Brush each square very lightly
with melted bu er and layer them, with the corners offset, to make 12 stacks of 3 squares
each.
4. Place about 1 tbsp of the fruit mixture on each stack, then gather up the edges and pinch
together at the top to enclose the filling.
5. Place the pastries on a non‐s ck baking sheet and brush lightly with the remaining bu er. Bake for 12
–15 minutes or un l golden brown. Serve warm, dusted with icing sugar.
Ge ng to know the people behind MASS—Emma Rayner
22
Job Role –
Project and Communica ons Manager
Years worked for MASS – <1
Star Sign – Aquarius
Favourite film and why? ‐ It is going to have to be something very typical like Love Actually. I watch it at least once every Christmas day, the scene when he is outside her house with the cards always gets me!
Favourite music album and why? ‐ This is quite a difficult one… I listen to anything from Deep House to Seven es Disco and everything in‐between! I am not sure if I have a favourite album but I absolutely adore Robbie Williams. Can I leave it at that?
Proudest life achievement? ‐ Oh no, I am not sure if I have achieved anything! I would say probably passing my driving test. I remember having my first lesson and coming home feeling so defeated thinking I would never be able to drive. In the end it only took me five months from my first lesson to passing which I am quite proud of.
Favourite holiday des na on and why? ‐
What are your favourite hobbies? ‐ I used to be a keen figure skater when I was younger and I was quite good at it but to progress further I was told I had to commit to training before and/or a er school. That ship sailed and nowadays I prefer going to the gym and running.
Favourite childhood TV show and why? ‐ Easy, Tots TV! When I was li le my mum was very keen for me to learn French which backfired completely because I am categorically useless at languages. Nonetheless, I adored that programme and watched it for hours on end. Proper 90’s kid!
If you could tell your younger self 1 piece of advice what would it be? ‐ I would like to think I s ll am my younger self (just about!) However, here I will have to cite Theodore Roosevelt with the quote “Comparison is the thief of joy”. Never compare yourself to others, no one is taking the same journey as you.
Previous job tle and role? ‐ Interna onal Opera ons Coordinator at a video supplier to the automo ve industry.
Favourite memory from working at MASS? ‐ Considering I have not been here too long my favourite memory would have to be the video crea on for EDGE: Connect! There were so many funny moments and we all ended up ge ng the giggles. Or when we celebrated the MASS 25 Year Event and the Mayor of Wokingham forgot his phone then ended up messaging Eve on Facebook!
Your most embarrassing work moment? ‐ I would like to think I haven’t embarrassed myself too much at work yet, although when we heading to the races in celebra on of the MASS six month company review I almost accidently followed Andrew Taylor into the men’s toilets at the pub!! Whoops!!
This is a difficult one, it would have to be between Australia and Thailand. I would have to choose Thailand on the basis that I love exploring different cultures and mee ng local people and Thailand was certainly different, ‘same same’ but different! I found the people so friendly and the scenery is just beau ful, the sea is either turquoise or completely clear.
My favourite picture of Robbie!
23
Ge ng to know the people behind MASS—Alison Dent
Favourite film and why? ‐ This has to be Bad Moms, I love
it, such a funny film. So looking forward to seeing
#BadMomsXmas
Favourite music album and why? ‐ I haven’t got a favourite
album, I enjoy Dance, Reggae, House, Drum and Base, all
sorts!
Proudest life achievement? ‐ Becoming a Mum to my 3
Children, I’ve got 2 boys and 1 girl, their ages are 17, 15
and 13.
Favourite holiday des na on and why? ‐ Our family
holiday to Egypt we had a Ground floor room on the sea
front with a Jacuzzi on the pa o, it was just luxurious.
Shame we can’t go back. Maybe one day.
What are your favourite hobbies? ‐ I enjoy baking cakes, I
have a couple of helpers as my daughter likes to help
cook them but my husband is very good with helping me
decorate them. We’ve recently made an emoji cake and a
unicorn cake.
Favourite childhood TV show and why? ‐ A er taking a trip
down memory lane it had to be the Flumps, I
always used to think they were cute and
funny characters.
If you could tell your younger self 1 piece of
advice what would it be? ‐ Make as many memories as
you can, have no regrets.
Previous job tle and role? ‐ Business Administrator for
Mantle Ltd working on Recep on looking a er the
tenants across 2 buildings, telephone answering, booking
mee ngs and providing refreshments, Monthly Invoicing.
Favourite memory from working at MASS? ‐ I haven’t been
with MASS for very long but it has to be having my own
desk, previously working on recep on I was alterna ng
between 2 buildings every day.
Your most embarrassing work moment? ‐ I’ve really tried
to remember one but at this point in me have no
answer…Sorry! 😊
Job Role ‐ Accounts Assistant
Years worked for MASS ‐ <1
Star Sign ‐ Aries
The emoji cake was an entry to ‘Eve’s Great
Birthday Bake Off’ and with it I won!
View from the Jacuzzi in Egypt!
@Mass_uk
facebook.com/MassInforma onSystemsLtd
linkedin.com/company/mass‐informa on‐systems‐ltd
Innova on House,
Molly Millars Close,
Wokingham.
RG41 2RX
