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ESRB Game Ratings The Entertainment Software Rating Board (ESRB) ratings are designed to provide consumers, especially parents, with concise, impartial guidance about the age-appropriateness and content of computer and video games. This information can help consumers make informed purchase decisions about which games they deem suitable for their children and families.ESRB ratings have two equal parts: • Rating Symbols suggest age appropriateness for the game. These symbols

appear on the front of virtually every game box available for retail sale or rental in the United States and Canada.

• Content Descriptors indicate elements in a game that may have triggered a particular rating and/or may be of interest or concern. The descriptors appear on the back of the box next to the rating symbol.

ON FRONT ON BACK

For more information, visit www.ESRB.org

WARNING Before playing this game, read the Xbox 360® console and accessory manuals for important safety and health information. Keep all manuals for future reference. For replacement console and accessory manuals, go to www.xbox.com/support.

Important Health Warning About Playing Video GamesPhotosensitive seizuresA very small percentage of people may experience a seizure when exposed to certain visual images, including fl ashing lights or patterns that may appear in video games. Even people who have no history of seizures or epilepsy may have an undiagnosed condition that can cause these “photosensitive epileptic seizures” while watching video games.

These seizures may have a variety of symptoms, including lightheadedness, altered vision, eye or face twitching, jerking or shaking of arms or legs, disorientation, confusion, or momentary loss of awareness. Seizures may also cause loss of consciousness or convulsions that can lead to injury from falling down or striking nearby objects.

Immediately stop playing and consult a doctor if you experience any of these symptoms. Parents should watch for or ask their children about the above symptoms—children and teenagers are more likely than adults to experience these seizures. The risk of photosensitive epileptic seizures may be reduced by taking the following precautions: Sit farther from the screen; use a smaller screen; play in a well-lit room; do not play when you are drowsy or fatigued.

If you or any of your relatives have a history of seizures or epilepsy, consult a doctor before playing.

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VIDEOGAME

NOTE: These are the default controller settings. Any changes made to the controller scheme will not be refl ected in the in-game tutorial.

the State oFthe galaxy

Two years have passed since the massive geth attack on the Citadel. As the galactic community struggles to rebuild, rumors about the return of sentient starships responsible for the eradication of all life 50,000 years ago are being hushed. Officially, the attack on the Citadel is blamed upon Saren Arterius, a rogue Spectre. Most are quick to believe, but a few know the truth.

getting StartedAfter inserting the Mass Effect 2 game disc into your Xbox 360 console, press .The main menu appears. You can now choose to:

Connect to Cerberus Network �Create a new character �Import your character from � Mass Effect 1

cerBeruS netWorK loginAccessing Cerberus Network allows you to receive new content such as missions, squad mates, and equipment. It also enables you to download premium content via Xbox LIVE. Use the Cerberus login included with the game and follow the login procedure.

create a neW characterSelect NEW GAME from the main menu. You are able to start the game with a male or female character, or import a character from Mass Effect 1. If you create a new character, you have two options:

Play as the iconic Commander Shepard and choose a first name. You play as a Soldier class. �Create a custom character, choosing your own class and adding other details. �

left stick

directional pad

BACK button

LBLT

START button

Xbox Guide

right stick

Y button

X button

B button

A button

RTRB

complete controlS

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import character From maSS eFFect 1Select IMPORT CHARACTER on the main menu and choose a Save Game from the list of Character Saves. You receive bonus squad points and credits, and start at a higher level than a new player.If you import your character, you may:

Keep all the details of your imported character, including appearance, class, and history. �Change your current appearance by customizing your facial reconstruction or choose the iconic appearance. �Change your current class. �

miSSion computerPress to bring up the Mission Computer screen. Move to point to an area on the display, then press to select it. When an area receives an update, it flashes on the display.Your current resource totals are displayed at the bottom of the Mission Computer screen.The Mission Computer gives you access to details for:Squad View the current status of Shepard and squad. You can also spend squad points here

to upgrade your powers.Options Set gameplay, controller, graphics, sound and other options. The Quit Game option is

also found here.Journal View current and recent missions and tasks.Map View your current location and points of interest.Save Save your game in its current state and location.Load Load games you have saved, and those that have been saved automatically.Codex Learn all about the Mass Effect universe.Exit to Main Go back to the main menu.

commandand control

Pay special attention to “overloaded” buttons that require a tap or a press and hold to enable.

ENTER COMBAT STANCE Pull or (tap) EXIT COMBAT STANCE

ZOOM (pull and hold)

CERBERUS HINT: Zooming in on a target greatly increases weapon accuracy.

FIRE WEAPON (pull or pull and hold)

STORM (hold) + move

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TAKE COVER (tap near cover)

CLIMB/VAULT (tap) + move forward

CERBERUS HINT: If you hit a piece of cover while storming, you automatically enter cover.

MELEE ATTACK (tap)

RELOAD THERMAL CLIP (tap)

SWITCH TO PREVIOUS WEAPON (hold)

Objective marker

BRING UP NAVIGATION ASSISTANCE /CERBERUS HINT: If you are ever lost and need help navigating the world, just click to bring up an objective marker while on a mission or a map if visiting a hub.

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SpecialiZation claSSeSEvery class has a unique power, which is permanently mapped to .

USE CLASS POWER (tap)

SoldierHigh-level operatives are outfitted with an ocular synaptic processor that allows them to focus on targets with lethal accuracy.

adeptAdepts are outfitted with L5x implants that spawn micro-singularities, blocking enemies and pulling them into the air.

engineerEngineers can spawn a combat drone to harass enemies or force them out of entrenched cover positions.

inFiltratorInfiltrators are equipped with a tactical cloak system that allows them to avoid detection for short periods of time, gaining tactical advantage over enemies.

VanguardVanguards are outfitted with L5n implants that use biotic charges to knock down or stun opponents. This gives the Vanguard precious seconds to bring close range weapons to bear.

SentinelSentinels are equipped with the most advanced ablation armor system to keep the Sentinel safe. If overloaded, the system stuns all enemies within a short distance.Based on your class, you may also have up to two powers mapped in addition to the class power on . As new powers become available, map the powers you want to these hotkeys by bringing up the power wheel.

MAPPED POWER 1

MAPPED POWER 2

CERBERUS HINT: Each class has a list of powers that can be viewed and upgraded from the Squad screen. Press START for the Mission Computer and select SQUAD.

SQuad orderSYou are part of a team! Giving tactical orders to your squad helps keep them alive and in turn keeps you alive as they support you. Press to issue squad orders.

orders both squad members to attack an enemy. rallies your squad to your position. or orders squad members to move to point or attack a selected target.CERBERUS HINT: Squad-specifi c commands ( /) are context-sensitive. If you want your squad mates to move to point, fi rst make sure no enemies are highlighted by a red square bracket.

SQuad command interFaceAt certain times during combat, you may want to pause the game, take stock of what is going on around you, and issue specific orders to your squad by using the two command radials.

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the poWer WheelThe power wheel allows you to focus specific powers on different enemies. Move the camera around to target enemies.

Enemy with shieldsOverload power

highlighted

Selecting a power shows its

description in the lower left hand part

of the screen.

When you bring up the power wheel, your squad mates’ images appear in the upper left and right sections. Each squad mate can have up to four powers by the end of the game.When a power is marked red with a downward arrow, it means it is already in use or should not be used.

TARGET AN ENEMY Targeting an enemy or combat object gives you context-sensitive information about what types of powers could be used on them. To target enemies with your powers, highlight them with the reticule, select a power, and press . One power per squad mate can be queued up while the wheel is active.CERBERUS HINT: Map powers to have them available in real time without pausing.

To map a powerto , highlight

power and press .

Your class power is

mapped to .

To map a power to , highlight power and press .

SQuad pointS

Squad points represent your ability to directly improve the powers you and your squad use. To spend squad points, go to the Squad screen off the Mission Computer.When you raise a power to its fourth rank, it evolves. Evolved powers allow you to choose one of two advanced forms of the power to use going forward. Choose wisely.

the Weapon WheelThe weapon wheel allows you to manage which weapons your squad uses from moment to moment. Press and hold to bring up your weapon wheel.

WEAPON WHEEL

The weapons your squad has equipped are highlighted in blue. To switch out a weapon for anyone in the squad, move to choose and highlight a new weapon, then press . Each squad mate can switch out one new weapon at a time.

CERBERUS HINT: Press and hold to quick swap weapons.

cerBeruS armoryThere are five classes of weapons in Mass Effect 2.Assault Rifles Useable by SoldiersSniper Rifles Useable by Soldiers and InfiltratorsSub-Machine Guns Useable by Adepts, Engineers, Infiltrators, Vanguards, and SentinelsShotguns Useable by Soldiers and VanguardsHeavy Pistols Useable by all classesCERBERUS HINT: Rapid-fi re weapons are effective against shields and barriers. Slow, hard-hitting weapons are effective against armor.

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heaVy WeaponSHeavy weapons are highly destructive and lethal, but limited by ammunition reserves maintained on the person carrying them. Be sure to save your heavy weapon ammunition for when you really need it.Some heavy weapons are acquired on missions while others are made by doing research aboard the Normandy.

The most common heavy weapon carried by Cerberus personnel is the M-100 Grenade Launcher.

CERBERUS HINT: As you acquire technology, new research projects become available for you to purchase aboard the Normandy. These projects equip you and your squad with new and powerful technology upgrades.

in-game hud

Targeting Reticle

Target Bar

Squad Bar

Shepard’s Health Bar

Heat Management

Notification

The game HUD is your window into the world. The HUD displays your squad’s status, your enemies’ resistances, your equipped weapon’s current amount of thermal capacity, and which objects in the world are useable. Understanding the information on this screen is the key to victory.

reticleThe reticle highlights objects you can interact with in the world. The color of the reticle determines whether objects are combat or exploration objects.

Highlighted: An object in the world

shown with this reticle is highlighted

but not selected.

Selected: When you point at an object it becomes selected.

Useable: When you move close enough to an object, the reticle locks onto it. Press to interact with the object.

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Destructible: An object that can be used as cover but

does not stand up to sustained fire. You can destroy enemy

cover if it is marked with this symbol.

Enemy: An aggressive

opponent who is trying to kill you.

Dangerous: An object that is volatile and could have interesting consequences if shot or overloaded.

target BarEXPLORATION OBJECT TARGET BAR

Exploration Object Target Bar

This bar highlights the name of the object you currently have selected. Exploration target bars show the name of the object and what happens if you press to activate the object. Some common interactions are:

Talk �Hack �Bypass �Open �Scan �Take �

Enemy target bars show the name of the enemy and their health and resistance bars.Enemies with resistances are protected by armor, shields, or a biotic barrier. You must penetrate these resistances before you can take an enemy down.If an enemy’s red health bar is revealed, use debilitating powers to quickly kill them.CERBERUS HINT: While their resistances are intact, enemies cannot be incapacitated or affected by powers that damage health. You must lower resistances to use certain powers. CERBERUS HINT: If an enemy is protected by resistances, bring up your power wheel to see which power could be useful against those resistances. Press and hold to bring up your power wheel.

health BarThe health bar appears as an arc over each squad portrait. It is closely tied to the shield bar. When Shepard is damaged, the shield bar appears, indicating Shepard is under fire and taking damage. When all shields are depleted, the health bar appears in order to track Shepard’s health status.

poWer cooldoWn meterWhen Shepard uses a power, all powers cool down and are unusable for a short period of time. During this time, a small set of brackets appears around the target reticle. When the brackets disappear, Shepard can use powers again.

SQuad BarThe squad bar is located at the bottom of the HUD and gives information on:Health—Each squad member’s health status:

Healthy �Injured �Dead �

Resistance—Each squad member’s resistance status:Active �Inactive �

Power Cool Down— While this element is active, the specific squad member is unable to use any powers.CERBERUS HINT: Watch for the power cool down indicator to disappear on the squad bar. This means that one or both of your members is ready to use their powers again.

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thermal clipS

After analyzing geth advances in weaponry, the Alliance retrofitted every weapon in service with a thermal clip system developed by the geth. Thermal clips hold a store of disposable heat sinks universal to all small arms. Instead of waiting for an overheated weapon to cool down, you can simply eject the spent heat sink and the clip feeds in a new one. This allows for a greater sustained rate of fire and more numerous impacts on targets down-range.The HUD element in the lower left corner shows how many shots are left in your weapons thermal clip. The bar below this number is the progress towards expending your current heat sink.

notiFication SyStemDuring the course of the game, you are notified of certain events, like acquiring objects, finding or losing resources, or earning Paragon and Renegade points. Notifications appear in the lower-right hand corner of the screen. Watch for these events to understand your interactions in the game.

conVerSationS

You can select and talk to certain people in the world by pressing .The cinematic, choice-based dialogue in Mass Effect 2 lets you fine-tune your character and story using the conversation wheel at the bottom of your screen.Choices on the wheel’s left side let you explore the conversation in depth, while choices on the right tend to move the conversation to quicker completion.The top of the wheel typically corresponds to Paragon choices, where Shepard makes selfless, cooperative decisions. The bottom generally corresponds to Renegade choices, where Shepard tends to be more aggressive and hostile.

charm and intimidateYour Paragon and Renegade meters represent your skills at Charm or Intimidate. You can boost your Charm and Intimidate skills by spending squad points. New options appear on the left side of the wheel that may affect outcomes of later conversations. Charm options appear in blue text; Intimidate options appear in red.

interrupt SyStemAt certain times during a conversation, you are be able to interrupt the conversation as either a Paragon or a Renegade. The Paragon Interrupt symbol appears on the left side of the screen; the Renegade symbol appears on the right.During a dialogue, pull for a Paragon Interrupt or pull for a Renegade Interrupt.

PARAGON RENEGADE

the normandyThe Normandy SR-2 is the most advanced starship ever built by humanity. It not only represents a home base for you and your squad, it is also the key to your victory. There are many systems aboard the Normandy that help you to navigate the dangers of your mission.

decK 1—captain’S caBin

The captain’s cabin is your personal oasis. Make your cabin feel more like home with pets, decorations, and other items of interest, purchased at stores. While in your cabin, you can customize the combat effectiveness and general look of your combat armor and casual wear. Look for new armor pieces and items in stores and on missions.

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PERSONALIZATION GUI

CERBERUS HINT: Look closely at the bonuses granted by armor pieces. By mixing and matching various types, you can create an outfi t that enhances your combat preferences.

decK 2—cicThe CIC contains a number of command and control interfaces that allow you to navigate the Normandy, manage the crew, and look at advanced research.

yeoman Kelly chamBerSYeoman Chambers is your executive assistant. She informs you if one of your crew needs to speak with you, when you have messages, or if there is a private transmission waiting in the comm room.

the galaxy map

The Galaxy Map is your interface for traveling throughout the galaxy, scanning uncharted worlds, finding dangerous N7 missions and managing your supply of fuel and probes.The galaxy map has four levels of detail for navigation: galactic, cluster, system, and planet.The galactic level shows the destinations within the galaxy that are available for travel. Select a cluster and press to travel to a system containing a mass relay.Once you are inside a system, look to see if it is bounded by a green ring. Navigating the Normandy into this green ring brings up the cluster view. Moving around in the cluster view requires that you burn fuel.Fly the Normandy to a planet and press to put your ship in orbit and bring up the scanning interface.CERBERUS HINT: Be careful traveling between stars in the cluster view. If you run out of fuel, you are forced to burn valuable resources to make it back to the fuel depot located by the mass relay.

ScanningMost of the planets in the galaxy map can be orbited, scanned, and probed for various useful minerals including:

Iridium �Palladium �Platinum �Element Zero �

Press when orbiting a planet to activate the scanner reticle. Move to move the reticle. Move to rotate the planet.To scan the planet, pull and hold . Indicators on the screen show where valuable mineral deposits might be. Pull to launch a probe to recover minerals.Occasionally, an anomaly appears as a visible white line under your reticle and disrupts your scanner. These anomalies are usually distress beacons or other signals originating on the surface of the planet. Follow the line to the source, and launch a probe to investigate it. This allows you to open up new N7 missions and land on the planet. Make sure that you are topped off on fuel and probes before leaving the system containing the mass relay. Do this by visiting the fuel depot near each mass relay.

priVate terminal

As captain of the Normandy, you have access to a private terminal where you can receive private messages, look at the status of your squad, do research and review all technological upgrades found or purchased.

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appendix 1—mini-gameSThere are two tech mini-games that allow you to bypass locks and hack encrypted files.

BypaSSTo bypass a lock, find matching circuit pairs without activating mismatched pairs. Move to move the reticle around. When you move over a node, it reveals its circuit type. Press while on a circuit node to lock it in for several seconds, then quickly move the reticle to find the matching node. Select the matching node and press to lock the pair in. While a node is locked in, you cannot view the type of circuit it contains.

hacKTo hack encrypted files, find a matching code fragment in a series of scrolling code fields. Press to move the code reticle around and search. Press to lock in a piece of code. The current target code is displayed at the top of the screen. The hack terminates if you:

Select incorrectly three times. �Move your code reticle over a red-coded segment that contains security probes. �

appendix 2—claSSeSThere are six base classes with variable strengths in different areas for the player and squad members. Some classes are focused on one skill area while others balance strength equally in two or more areas. Certain powers, weapons, and ammunition are class-specific. Others require the player to spend squad points to unlock them.

Soldier—comBat SpecialiStThe Soldier is a tough warrior, able to deal with a range of combat situations by getting into the thick of the fight, picking the right tactical weapon, and outlasting opponents.Weapons and Equipment

Assault Rifle �Sniper Rifle �Shotgun �Heavy Pistol �Disruptor Ammo �Incendiary Ammo—Must be Unlocked �Cryo Ammo—Must be Unlocked �

PowersAdrenaline Rush—Class-Specific Power �Concussive Shot—Must be Unlocked �

inFiltrator—comBat/tech The Infiltrator is a tech-savvy warrior, able to win battles by quickly disabling and killing enemies, unlocking alternate routes, and using tactical stealth. Weapons and Equipment

Submachine Gun [SMG] �Heavy Pistol �Sniper Rifle �Disruptor Ammo �Cryo Ammo—Must be Unlocked �

SQuad oVerVieW

Miranda

Jacob

Dossier

This brings up the Squad Selection screen, where you can look at the dossiers of potential squad members, review the capabilities and loyalty level of current squad members, or change their appearances via downloaded content.

emailThroughout your missions, various individuals send messages to your private terminal.

the armoryThe Normandy’s armory is just off the CIC and has terminals for managing your squad’s weapons. Use the Load Out screen to select which types of weapons your squad is going to use. Use the Heavy Weapon screen to select which heavy weapon you take on missions.

the laBThe ship’s lab lies dormant, waiting for an appropriately brilliant scientist to come aboard. It is another area to access research when it eventually opens up.

reSearch and technologyThis interface allows you to review the research projects and upgrades you have acquired. You can buy upgrades from stores with credits, or build them using research. Review all your upgrades on yourpersonal terminal.The research computer lets you build new upgrades for you and your squad. To build an upgrade, you must first acquire a research project by retrieving technology on missions. Then, obtain the required resource to complete the research project (iridium, platinum, palladium, element zero) from planets. Finally, use the research computer in the Normandy lab to build the upgrade.CERBERUS HINT: Research and technology is one of the key factors to succeeding on your mission. Every piece of technology found, purchased, or researched enhances the combat capabilities of your ship, squad, and gear.

comm roomIn this room, you can communicate with others in holographic form. When urgent, important matters arise, you are summoned to this room to communicate in person.

decK 3—creW QuarterSMany of your squad mates are billeted on this deck. Make sure to check in with them to see if they need anything.

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PowersTactical Cloak—Class Advantage �AI Hacking—Must be Unlocked �Incinerate—Must be Unlocked �

Vanguard—Biotic/comBatThe Vanguard is a powerful biotic warrior able to jump across the battlefield in an instant to charge the enemy and attack at close range, combining the offensive power of an Adept and a Soldier. Weapons and Equipment

Submachine Gun [SMG] �Heavy Pistol �Shotgun �Incendiary Ammo �Cryo Ammo—Must be Unlocked �

PowersBiotic Charge—Class-Specific Power �Pull—Must be Unlocked �Shockwave—Must be Unlocked �

Sentinel—Biotic/techThe Sentinel is the most flexible class, able to combine tech and biotics to manipulate enemies and protect themselves with tech armor.Weapons and Equipment

Submachine Gun [SMG] �Heavy Pistol �

PowersTech Armor—Class-Specific Power �Throw �Cryo Blast—Must be Unlocked �Overload—Must be Unlocked �Warp—Must be Unlocked �

adept—Biotic SpecialiStThe Adept is the ultimate biotic, able to use the power of the mind to manipulate the physical world, disable and debuff enemies, and deal massive damage. Weapons and Equipment

Submachine Gun [SMG] �Heavy Pistol �

PowersSingularity—Class-Specific Power �Throw �Pull—Must be Unlocked �Shockwave—Must be Unlocked �Warp—Must be Unlocked �

engineer—tech SpecialiStThe Engineer is a skilled expert who quickly and easily shapes the battlefield before combat begins, ensuring that the enemy always begins with a significant disadvantage. Weapons and Equipment

Submachine Gun [SMG] �Heavy Pistol �

PowersCombat Drone—Class-Specific Power �Overload �AI Hacking—Must be Unlocked �Incinerate—Must be Unlocked �Cryo Blast—Must be Unlocked �

appendix 3—reSource typeSThere are many different types of resources found throughout the world, automatically tracked on your Mission Computer. At any time, you can press to view your Mission Computer with resource totals at the bottom of the screen. Resources are:

creditSThis universal form of currency can be used in stores to purchase items, or at fuel depots to purchase fuel and probes for interstellar exploration.

proBeSThese are used to perform detailed scans of small areas of a planet. Probes allow you to recover minerals and transport back to the Normandy, as well as unlock secret N7 missions.

thermal clipSThis represents the number of shots you can take with individual guns.

heaVy Weapon ammoThis powers your current heavy weapon. The number of current shots with that weapon are shown on the weapon wheel.

iridium, platinum, palladium and element ZeroThese are rare and valuable resource found mainly through planetary scanning and exploration. They allow for advanced research projects aboard the Normandy.

medi-gelMedical gel is used to treat various wounds and ailments. You can acquire medi-gel at aid stations you find on missions. You can also purchase an increase in your medi-gel capacity in some shops. To revive fallen squad members, raise the Power Wheel and select the Unity power. You must have medi-gel to use Unity; the amount of medi-gel you currently have is displayed on the Unity power icon.

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Project DirectorCasey Hudson

Lead DesignerPreston Watamaniuk

Lead WritersMac WaltersDrew Karpyshyn

Art DirectorDerek Watts

Lead ProgrammerDavid Falkner

Senior Project ManagerYanick Roy

art & animationCinematic AnimatorsParrish Ley - LeadCarlos ArancibiaEd BeekCarl BoulayJonathan CooperTony de WaalTim GolemSuhas HollaBartek KujbidaThierry LabelleGreg LidstoneJoel MacMillanMarc-Antoine MattonHugo Morales

In-Game AnimatorsBrad Kinley - LeadJames HumphreysStefano Marchesini

Technical AnimatorsCristian EncisoRay LimKiaran Ritchie

Add’l AnimationDavid Wilkinson

Character ArtistsJaemus Wurzbach - LeadBen CarriereLeroy ChenKen FinlaysonKolby JukesFrancis LacunaRion Swanson

Concept ArtistsBen HuenMikko KinnunenMatt RhodesBrian Sum

GUI ArtistNelson Housden

Level ArtistsMike Trottier - LeadDon ArcetaCasey BaldwinLee ChurchGraham KellyAndrew KnightRohan KnuckeyMark LiningtonNoel LukasewichBoyd McKenzieNeil McKnightYoung ParkDanny RodriguezChris RyzebolMarcel SilvaNeil ValerianoTechnical ArtistJeff Vanelle - Lead

Visual Effects ArtistsTrevor Gilday - LeadTerrence Kim

Add’l ArtKally ChowMike Hong

Director of Art & AnimationAlistair McNally

Asst. Director of Art & AnimationDean Andersen

audio, localization, & external resourcesAudio DesignRob Blake - LeadSteve BigrasReal CardinalJason CushingVance DylanTerry FairfieldJoel GreenJordan IveyMichael KentJeremie Voillot

Add’l Audio ImplementationAndrew GrayNathan Willis

Voice-Over Producer / DirectorCaroline Livingstone

Asst. External ProducersMelanie FlemingSteve Lam

Localization Project ManagerRyan Warden

External ProducerJohn Campbell

Director of Audio, Localization,& External ResourcesShauna Perry

Audio DirectorSimon Pressey

Localization ProducerJenny McKearney

designCinematic DesignersArmando Troisi - LeadVanessa AlvaradoEdward J DouglasJohn EbengerSamuel IrwinLeo Lucien-BayPaul MarinoNathan MollerJonathan PerryGuilherme RamosZachariah ScottRobert Stoneman

Gameplay DesignersChristina Norman - LeadNoel BorstadJason AttardCorey GaspurEric Fagnan

Level DesignersDusty Everman - LeadRaylene DeckAlex ElsayadDave FelthamMatthew FisherBastiaan FrankKeith HaywardJos HendriksMiles HolmesRick KnowlesPatrick MoranThomas PerlinskiMatthew ResminiJon San AgustinKris SchonebergGraham ScottDavid StentonGary Ian StewartBjorn TaylorJoshua WilsonJohn Winski

WritersMalcolm AzaniaChris HeplerBrian KindreganLuke KristjansonChris L’EtoileJay TurnerPatrick Weekes

xBox liVeXbox LIVE® brings more of the entertainment you love right to your living room. Raise the curtain on your own instant movie night with thousands of HD movies, TV shows, and videos downloaded in a snap from Xbox LIVE and Netflix. Find the perfect game for any player with a free trial of hundreds of titles from the largest library available. With downloadable Game Add-Ons like maps, songs, weapons and levels, you’ll get more out of every game by putting more into it. And don’t forget to connect and play with friends wherever they happen to be. With Xbox LIVE, your fun never ends.

REGISTRATION AND SUBSCRIPTION REQUIRED TO ACCESS ONLINE FEATURES. EA ONLINE TERMS & CONDITIONS AND FEATURE UPDATES ARE FOUND AT WWW.EA.COM. YOU MUST BE 13+ TO REGISTER WITH EA ONLINE. EA MAY PROVIDE CERTAIN INCREMENTAL CONTENT AND/OR UPDATES FOR NO ADDITIONAL CHARGE, IF AND WHEN AVAILABLE. EA MAY RETIRE ONLINE FEATURES AFTER 30 DAYS NOTICE POSTED ON WWW.EA.COM.

connectingBefore you can use Xbox LIVE, connect your Xbox 360 console to a high-speed Internet connection and sign up to become an Xbox LIVE member. For more information about connecting, and to determine whetherXbox LIVE is available in your region, go to www.xbox.com/live/countries.

Family SettingSThese easy and flexible tools enable parents and caregivers to decide which games young game players can access based on the content rating. Parents can restrict access to mature-rated content. Approve who and how your family interacts with others online with the Xbox LIVE service. And set time limits on how long they can play. For more information, go to www.xbox.com/familysettings.

game creditS

YOU PLAYED THE GAME. NOW PLAY THE MUSIC.EA SOUNDTRACKS AND RINGTONES AVAILABLE AT WWW.EA.COM/EATRAX/

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Editors Cookie Everman Dan Lazin Karin Weekes

Add’l Design Jason Booth James McVinnie Vincent Napoli Michelle Pettit-Mee Cathleen Rootsaert Jay Watamaniuk

Director of Design Matt Robinson

productionProducers Adrien Cho (Art) Jesse Houston Nathan Plewes

Project Managers Corey Andruko - Lead Ryan Ward - PC Lead Marwan Audeh Scylla Costa Michael Gamble Dorian Kieken Robin Mayne

Co-Directors of Production Benoit Houle Duane Webb

Programming Assistant Lead Programmer Don Moar

Programmers Chris Blackbourn Doug Demyen Mike Devine Blake Grant Prashan Gunasingam Brenon Holmes Ryan Hoyle Mark Jaskiewicz Chris Johnson Carson Knittig Matthew Komsthoeft Rob Krajcarski Jocelyn Legault Yuri Leontiev Dominic Mathieu Chris Orthner Shawn Potter Thomas Roy Brent Scriver Zousar Shaker David Streat Leah Vilhan John Wetmiller Darren Wong Peter Woytiuk Justin Yong Tom Zaplachinski

Localization Programmers Chris Christou Andy Desplenter Christopher Mihalick

Add’l Programming Devin Doucette Andrew Gardner Matt Peters Chris Sharp Graham Wihlidal Don Yakielashek

Director of Programming Aaryn Flynn

Quality assuranceQA Principal Lead Kim Hansen

QA Design Team Billy Buskell - Lead Daniel Barrett Luke Barrett Chris Buzon Darren Clark Mitchell T. Fujino Darren Gilday Garret Haynes Matt Henderson Scott Horner Kyle Hubbard Scott Langevin Ivan Mulkeen Barrett Rodych Chris Schanche Kim Stolz Decard Timmermans Daniel Trottier

QA Story Team Arone Le Bray - Lead John Epler Frank Gordon Carlo Lynch Tom Trachimowich Stanley Woo

QA Technical Team Brian Mills - Lead James Costanzo Steven Deleeuw Jack Lamden Gabriel Leung Boldwin Li Brett Ludwig William Mah Nathan Matichuk Michael Nemish Edward Pollard

QA Programmers Alex Lucas – Lead Sam Johnson – Lead Daniel Busse Chester Szeto Dave Schaefer Jay Zhou

QA Focus Test Coordinator Iain Stevens-Guille

Add’l QA Nathan Frederick Caleb Kan Costa Zervos

Director of QA Ron Clement

marketingSenior Product Manager Jarrett Lee

Marketing Assistant Nick Clifford

PR Matt Atwood Heather Rabatich

Online Marketing Derek Larke - Manager Isa Amistad Jeff Marvin Nadia Phillipchuk Chris Priestly Jeff Rousell Jesse Van Herk Colin Walmsley Jay Watamaniuk

Senior Director of Marketing Ric Williams

operationsDirectors of Business Development Richard Iwaniuk Robert Kallir Executive Assistant Teresa Meester

Director of Finance Kevin Gunderman

Finance / Payroll Vanessa Potter

Director of Human Resources Mark Kluchky

Human Resources Celia Arevalo Theresa Baxter Leanne Korotash Chris Pangrass

information Systems and administrationDirector of Information Systems, Facilities, and Administration Vince Waldon

Administration Keri Clark - Office Manager Amy Fraser Leah Hollands Nils Kuhnert Jeanne-Marie Owens

Application Support Lee Evanochko - Manager Julian Karst Robert McKenna

Desktop Support Chris Zeschuk - Manager Dave McGruther Jeff Mills Brett Tollefson

Facilities Mike Patterson – Manager Kelly Wambold

Infrastructure Craig Miller – Manager Sam Decker Wayne Mah

Special Thanks Jonathan Baldwin Matt Besler Owen Borstad Derek French Ben Hindle Stefan Lednicky James Redford O’Jay Robinson Paul Schultz

Studio leadership, BioWareCo-founder Ray Muzyka

Co-founder Greg Zeschuk

castShohreh Aghdashloo Admiral Shala’Raan vas Tonbay

Maggie Baird Samara

Adam Baldwin Kal’Reegar

Michael Beattie Mordin Solus Add’l voices

Claudia Black Admiral Xen Add’l voices

Steve Blum Grunt Add’l voices

Keith David David Anderson

DC Douglas Legion Add’l voices

Keythe Farley Thane Krios Add’l voices

Seth Green Jeff “Joker” Moreau

Jennifer Hale Commander Shepard

Tricia Helfer EDI

Michael Hogan Captain Bailey

Brandon Keener Garrus Vakarian

Adam Lazarre-White Jacob Taylor Add’l voices

Mark Meer Commander Shepard Add’l voices

Carrie-Anne Moss Aria T’ Loak

Martin Sheen Illusive Man

Liz Sroka Tali’Zorah vas Neema

Yvonne Strahovski Miranda Lawson

Courtenay Taylor Jack Add’l voices

Simon Templeman Admiral Han’Gerrel

Additional Voices Jocelyn Ahlf April Banigan Ashley Barlow Steve Barr Shannon Blanchet Brian Bloom Jessica Bogart Wes Borg Wendy Braun Kimberly Brooks Lora Brovold Natalia Cigliuti Belinda Cornish Jim Cummings Jon Curry Josh Dean Casey DeFranco Grey Delisle Michael Dorn Collin Doyle Alistair Duncan Chris Edgerly Jeannie Elias Gideon Emery Dannah Feinglass Dave Fenoy Keith Ferguson Quinton Flynn Peter Giles Jesse Gervais Zach Hanks Ali Hillis Roger L. Jackson Martin Jarvis Peter Jessop

Phil LaMarr Lex Lang Yuri Lowenthal Stefan Marks Vanessa Marshall Anndi McAfee Naomi Mercer Jeff Page Cara Pifko Chris Postle Francesco Quinn Bill Ratner Cindy Robinson John Rubinow William Salyers Raphael Sbarge Dwight Schultz Carolyn Seymour Armin Shimmerman Jane Singer Jason Singer Jan Smith Keith Szarabajka George Szilagyi Fred Tatasciore John Ullyatt Mick Wingert Stephanie Wolfe John Wright Gwendolyn Yeo Frederick Zbryski

ea

corporate leadership

Chief Executive Officer John Riccitiello

Chief Operating Officer John Schappert

Executive Vice-President & Chief Financial Officer Eric Brown

Executive Vice-President, Business & Legal Affairs Joel Linzner

Executive Vice-President, Human Resources Gabrielle Toledano

Senior Vice-President &Chief Accounting Officer Ken Barker

Senior Vice-President, General Counsel, &Corporate Secretary Stephen G. Bene

games label leadership

President Frank Gibeau

Chief Financial Officer Mike Williams

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limited 90-day Warranty

electronic arts limited WarrantyElectronic Arts warrants to the original purchaser of this product that the recording medium on which the software program(s) are recorded (the “Recording Medium”) and the documentation that is included with this product (the “Manual”) are free from defects in materials and workmanship for a period of 90 days from the date of purchase. If the Recording Medium or the Manual is found to be defective within 90 days from the date of purchase, Electronic Arts agrees to replace the Recording Medium or Manual free of charge upon receipt of the Recording Medium or Manual at its service center, postage paid, with proof of purchase. This warranty is limited to the Recording Medium containing the software program and the Manual that were originally provided by Electronic Arts. This warranty shall not be applicable and shall be void if, in the judgment of Electronic Arts, the defect has arisen through abuse, mistreatment or neglect. This limited warranty is in lieu of all other warranties, whether oral or written, express or implied, including any warranty of merchantability or fitness for a particular purpose, and no other representation of any nature shall be binding on or obligate Electronic Arts. If any such warranties are incapable of exclusion, then such warranties applicable to this product, including implied warranties of merchantability and fitness for a particular purpose, are limited to the 90-day period described above. In no event will Electronic Arts be liable for any special, incidental, or consequential damages resulting from possession, use or malfunction of this Electronic Arts product, including damage to property, and to the extent permitted by law, damages for personal injury, even if Electronic Arts has been advised of the possibility of such damages. Some states do not allow limitation as to how long an implied warranty lasts and/or exclusions or limitation of incidental or consequential damages so the above limitations and/or exclusion of liability may not apply to you. In such jurisdictions, the Electronic Arts’ liability shall be limited to the fullest extent permitted by law. This warranty gives you specific rights. You may also have other rights that vary from state to state.

returns Within the 90-day Warranty periodPlease return the product along with (1) a copy of the original sales receipt showing the date of purchase, (2) a brief description of the difficulty you are experiencing, and (3) your name, address and phone number to the address below and Electronic Arts will mail a replacement Recording Medium and/or Manual to you. If the product was damaged through misuse or accident, this 90-day warranty is rendered void and you will need to follow the instructions for returns after the 90-day warranty period. We strongly recommend that you send your products using a traceable delivery method. Electronic Arts is not responsible for products not in its possession.

ea Warranty informationIf the defect in the Recording Medium or Manual resulted from abuse, mistreatment or neglect, or if the Recording Medium or Manual is found to be defective after 90 days from the date of purchase, choose one of the following options to receive our replacement instructions: Online: http://warrantyinfo.ea.comAutomated Warranty Information: You can contact our automated phone system 24 hours a day for any and all warranty questions:US 1 (650) 628-1001

ea Warranty mailing addressElectronic Arts Customer Warranty9001 N I-35 Suite 110Austin, TX 78753

1598205

Package Cover Illustration: Blur Studios

© 2010 EA International (Studio and Publishing) Ltd. Mass Effect, the Mass Effect logo, BioWare and the BioWare logo are trademarks or registered trademarks of EA International (Studio and Publishing) Ltd. in the U.S. and/or other countries. All Rights Reserved. EA and the EA logo are trademarks or registered trademarks of Electronic Arts Inc. in the U.S. and/or other countries. All other trademarks are the property of their respective owners.

Portions of this software are included under license © 2005 Scaleform Corporation. All rights reserved.

Uses Bink Video. Copyright © 1997 – 2009 by RAD Game Tools, Inc.

Chief Operations OfficerBryan Neider

Chief Technical OfficerDavid O’Connor

Senior Vice-PresidentJeff Karp

Vice-President, Human ResourcesMala Singh

Vice-President, MarketingJeff Karp

rpg/mmo groupGroup General Manager & SVPRay Muzyka

Group Creative Officer & VPGreg Zeschuk

Group Operations Officer & VPRob Denton

Group Marketing Officer & VPPatrick Buechner

localizationProductionInés Hernández Ramiro - Int’l Project ManagerDaniel Harty - Asst. Project Manager

EngineeringRubén Martín Rico - Project LeadDanilo José Guerrero Rodríguez - SeniorFernando San Nicolás - LeadAlberto Abad BallesterosIrene ChillónTomás Martínez CortésJuan Comesaña FernándezDaniel Gutiérrez MartínezSergio Moreno Daniel MartíinIgnacio Rodríguez Rodríguez

CoordinationÁlvaro CorralMathieu DonsimoniMarcel ElsnerAlexander FaißtSergey KolesovStéphane LemelleJulien MurriaMária NagyPavel RutskiJan StaníčekAnna Maya Tomala

Localization TestingLeadershipFausto Ceccarelli - Project ManagerHugo Rivalland - Junior Project ManagerTestersPierre AttaliWojciech BaranÓscar CruzCristian De FrassineClaudio De PasqualeTimothée Even

Ángel FernándezPaolo GiuntiDamien HaimoviciNadia KrupkoMax Matta-FletcherAntonin MénardVasilijs MercalovsPablo MinistralMaciej OginskiAntonio OrlinoSarka PechociakovaJaroslaw RadzioEkaterina Samolyak

Post-productionJoaquín Aicart

Quality assuranceLeadershipDerek Fitzgerald - QA ManagerKeith Chan - Senior QA Project LeadTodd Desgagne - QA Project Lead

TestersArman AbounourinejadEzequiel AlsinaCecilia AlvarezWade AndersonLuis BadanoKenneth BanadygaMatt BlissTomas BorziValentín BregaWilliam BrewerMichael BrownCorey BusseyCraig CharlesworthCristian DíazJessica DochertyGuillermo DuarteAndrés GadeaKarl GermynDalmiro GrañasChris HamiltonCristhian HeiderscheidKellie HettFrancisco IsidoriNavpreet LalliRudy MankovitsDerek MannSergio MarcelinoSeth MayerJamie MilmanRob NickersonPaola ParraMarc PoirierGreg PriebeKevin QuanDaniel ReichertAxel RolonPatricio RovitoJerónimo ShannonPablo SojoJimmy SouCharles WagnerJames WangDanny WhiteTrevor Wong

Irwin Wong-SingSam YooRamiro ZapataAngel Zapiola

EA Global OnlineProducersLars SmithShawn Stafford

Product ManagerDan Windrem

Project ManagerKaren Clark

ProgrammersMichael SopRyan Butterfoss

QAChris Buffett

external partnersArt & AnimationAdd’l AnimationAxis AnimationLiquid Development, LLC

Additional ArtLiquid Development, LLC

3D ScanningEyetronics-3D Inc

Additional CompositingFaction Creative Effects Ltd

Motion CaptureEA Worldwide Motion CaptureStudio (Burnaby)Giant Studios, Inc (Los Angeles)

Geopolitical EvaluationEnglobe Inc

Original ScoreWall of Sound, IncLead ComposerJack Wall

ComposersJimmy HinsonSam HulickDavid Kates

Music ImplementationBrian DiDomenico

Voice-Over Direction (LA)Chris BordersGinny McSwain

Voice-Over Production ServicesTikiman Productions, Inc.

Voice-Over RecordingTechnicolor Animation & Interactive Service, a division of Technicolor Inc.Wolf Willow Sound Inc

Dialog EditingWave Generating IncWolf Willow Sound Inc

© 2006-2010 Audiokinetic Inc. All rights reserved.

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