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M A R Y L A N D T R A N S P O R TAT I O N A U T H O R I T Y

F I S C A L Y E A R 2 0 0 3 A N N U A L R E P O R T

MARYLAND TRANSPORTATION AUTHORITY

ROBERT L. EHRLICH, JR. >> GOVERNOR

MICHAEL S. STEELE >> LT. GOVERNOR

ROBERT L. FLANAGAN >> CHAIRMAN

M O V I N G S A F E LY T O W A R D T H E F U T U R E

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Printed on recycled paper

Since 1971, the Maryland Transportation Authority has been responsible for

constructing, managing, operating and improving the State’s toll facilities, as well

as for financing new revenue-producing transportation projects. The Authority’s seven

toll facilities — a turnpike, two tunnels and four bridges — help keep traffic moving in

Maryland. All of the Transportation Authority’s projects and services are funded through tolls

and revenues paid by customers who use the agency’s facilities. For more than 30 years, the

Maryland Transportation Authority has provided Maryland’s citizens and visitors with safe

and convenient transportation facilities. We are committed to quality and excellence

in customer service, and we rely on our organization’s values, traditions and —

most important — our employees to achieve these goals.

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The Maryland Transportation Authority is an Equal Opportunity Employer and fully complieswith all provisions of the Americans with Disabilities Act of 1990. This document can be provided in an alternative format to qualified individuals with disabilities.

M A R Y L A N D T R A N S P O R TAT I O N A U T H O R I T Y2310 Broening Highway, Suite 150

Baltimore, Maryland 21224

410-537-1017 >> 410-537-1022 (fax)

410-355-7024 (TTY) >> 1-866-713-1596 (toll-free)

e-mail: mdta@mdtransportationauthority.com

www.mdtransportationauthority.com>>>

M A R Y L A N D T R A N S P O R TAT I O N A U T H O R I T Y

ROBERT L. EHRLICH, JR. >> GOVERNOR

MICHAEL S. STEELE >> LT. GOVERNOR

ROBERT L. FLANAGAN >> CHAIRMAN

LOUISE P. HOBLITZELL

WALTER E. WOODFORD, JR., P.E.

CAROLYN W. EVANS

JOHN B. NORRIS, JR., P.E.

REV. DR. WILLIAM C. CALHOUN, SR.

ANDREW N. BARROW

THOMAS L. OSBORNE >> EXECUTIVE SECRETARY

M E M B E R S

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ROBERT L. EHRLICH, JR.GOVERNOR

The Authority and its seven toll

facilities are key links in the State’s

transportation system.

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A M E S S A G E F R O M T H E G O V E R N O R

Maryland’s transportation system plays a crucial role inour citizens’ quality of life and in the State’s economicdevelopment. While we have a fundamentally strongtransportation system, we also have a system that

faces the serious challenges of aging infrastructure, increasing congestion and

growing safety concerns. Since takingoffice, I have charged my

Administration with tacklingthese challenges head-on to

create a “More MobileMaryland.”

My agenda for a More MobileMaryland is founded on four

cornerstones: reduce accidents andfatalities; strategically expand the

transportation system; continue to improvemanagement of transportation operations; and

creatively enhance funding. This agenda will helpguide the efforts and initiatives of the Maryland Department of Transportation, itsfive modal agencies and the MarylandTransportation Authority throughoutmy tenure as governor.

The Authority and its seven toll facilities are key links inthe State’s transportation system. As a result, theAuthority’s efforts to maintain and improve those facilities play critical roles in meeting my transportationagenda and helping Maryland become more mobile.Fortunately, as you will see in this annual report, theAuthority already has taken important steps to fulfillthose roles. The Authority’s Chairman, Members andemployees are to be commended for their hard work.

Marylanders have made it very clear that they want improvements in our transportation system. My Administration, MDOT and the Authority have committed to deliver these improvements. Through ourcombined efforts, we will provide a balanced efficienttransportation system that fits the way our citizens liveand supports economic development. Together, we willprovide a More Mobile Maryland.

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ROBERT L. FLANAGANCHAIRMAN

The Authority will work harder

and more efficiently than ever.

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As Governor Robert L. Ehrlich, Jr. took office this pastyear, he made a commitment to make Maryland’s transportation system one that meets the needs of our citizens and supports economic development, resulting

in a More Mobile Maryland. In my dual role asMaryland Transportation Authority Chairman

and Maryland Transportation Secretary,I actively am involved in ensuring

Governor Ehrlich’s transporta-tion vision becomes a reality.

Keys to a MoreMobile Maryland are

improvements to safety andreductions in congestion on our

roadways. With the Administration’sstrong support, the Authority has made

resolving these issues top priorities.

Just three months into the Governor’stenure, the Authority Members and Iunveiled a $2-billion I-95 MasterPlan to reduce congestionalong the Interstate from just

south of the Baltimore City line to the Delaware stateline. We then immediately began planning on the firstphase of that plan known as Section 100, nine miles ofI-95 from just south of the Baltimore City line to WhiteMarsh that are among the State’s most congestedareas.

In addition, the Authority has sought and implementednew ways of managing congestion and improving safety, such as improvements to our E-ZPassSM system,enhancement of traffic enforcement by AuthorityPolice, initiation of the toll-sponsorship program andexpansion of our courtesy-patrol and vehicle-recoveryprogram. We will continue to build on these and ourother accomplishments in the year ahead.

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A M E S S A G E F R O M T H E C H A I R M A N>>

CPL. WILLIAM ZACIERKA

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ROBERT L. FLANAGAN Governor Robert L. Ehrlich, Jr.appointed Robert L. Flanagan Secretary of the MarylandDepartment of Transportation (MDOT) and Chairman of theMaryland Transportation Authority in January 2003. In thisdual role, Mr. Flanagan oversees the Authority and MDOT’sfive modal administrations, 9,300 employees and $3-billionannual budget. Prior to his appointment, Mr. Flanagan servedas a member of the House of Delegates since 1987. He rep-resented Howard and Montgomery counties and served onseveral committees, including the Judiciary Committee, JointAudit Committee, Appropriations Committee, OversightCommittee on Pensions, Oversight Committee on Personnel,Legislative Policy Committee and Rules and ExecutiveNominations Committee. In addition, he served as the

Minority Whip from 1997 to 2001 and as Chair of the HowardCounty Delegation from 1991 to 1996. Mr. Flanagan has prac-ticed law for 28 years and has served on the Howard CountyHuman Rights Commission. He holds a bachelor’s degree ineconomics from Harvard University and a juris doctoratefrom the Cornell University Law School.

LOUISE P. HOBLITZELL A graduate of New York University andthe longest-serving Member of the Authority, Louise P. Hoblitzellwas appointed July 1, 1983. She is a past corporate vice president with Black and Decker Corporation, a Maryland-based firm, and a past vice president of the former MarylandNational Bank. She is also a past president of the Board ofTrustees for the Baltimore Museum of Art. Mrs. Hoblitzell isactive in a variety of community and civic activities and is aconsultant for corporate financial communications.

WALTER E. WOODFORD, JR., P.E. was appointed to theAuthority in July 1991. He is a registered professional engi-neer and registered professional land surveyor who hasenjoyed a distinguished career as a transportation profes-sional. Now an independent consultant, Mr. Woodford pro-vides specialized consulting for civil-engineering projects,planning and zoning, and traffic and site developments. He

has been involved actively in a number of majorzoning and engineering projects on Maryland’s

Eastern Shore. A retired vice president ofthe Rouse Company, Mr. Woodford was

director of engineering for Rouse’soffice of community develop-

ment. He also is a formerchief engineer and

deputy highwayadministrator for the

Maryland State HighwayAdministration. Mr. Woodford

has been very active and a leaderin the American Society of Civil

Engineers and other engineering organi-zations, both locally and nationally, and is a

community leader in Queen Anne’s County, MD.Mr. Woodford graduated from The Johns Hopkins Universitywith a bachelor of engineering degree in 1950.

CAROLYN W. EVANS was appointed to the Authority on July 1, 1995. She is a member of the Bel Air, MD, law firm ofSengstacke and Evans, LLC, specializing in business, real-estate, commercial and employment law. Ms. Evansgraduated magna cum laude with a bachelor’s degree fromthe College of Notre Dame. She earned her juris doctoratewith academic distinction from the University of BaltimoreSchool of Law. She is a member of the Maryland State Bar Association and the Harford County Bar Association.She is a member of the board of directors for the HarfordBank, Harford County Chamber of Commerce and HomePartnership, Inc.

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G O V E R N I N G B O D Y>>

The Maryland Transportation Authority is a group of six citizens appointed by the Governor with the advice and consent of the State Senate. This group, representingMaryland’s geographic regions, serves as our policy-setting, decision-making and governing body. Maryland’s Secretary ofTransportation presides as the Authority’s Chairman. Each Member serves a three-year term, with two of the Members’ terms expiring each year. Members are eligible for reappointment to the Authority.

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>>>>> LOUISE P. HOBLITZELL>> ROBERT L. FLANAGAN

JOHN B. NORRIS, JR., P.E. was appointed to the Authority inOctober 1997 and has more than 25 years of experience in high-way and facility master planning and design. He supervised theplanning, design, right-of-way acquisition and construction of avariety of notable highway projects while serving as director ofpublic works for St. Mary’s County from 1972 through 1988. Mr. Norris is a member of the National Association of CountyEngineers and the American Road and Transportation BuildersAssociation. He is a past president of the County EngineersAssociation of Maryland. Since 1989, Mr. Norris has served aspresident of NG&O Engineering, Inc., a southern Marylandcivil-engineering design firm specializing in land planning,highway design, hydrology and hydraulic studies and design,construction management, surveying, environmental engineer-ing, and commercial and residential site design. In 1996, Mr. Norris was appointed to the State’s Economic Growth,Resource Protection and Planning Commission.

REV. DR. WILLIAM C. CALHOUN, SR. was appointed to theAuthority in April 1999. Dr. Calhoun has served as pastor ofthe Trinity Baptist Church of Baltimore for nearly 30 years andis an active civic leader. In addition to his pastoral duties, Dr. Calhoun also is a professor of urban ministry atBaltimore’s Ecumenical Institute of Theology at St. Mary’sSeminary and University. Dr. Calhoun holds a bachelor’sdegree from Judson College in Elgin, IL, and received hismaster’s degree in divinity from Virginia Union University inRichmond, VA. In 1990, he earned his doctor of ministry fromEastern Baptist Theological Seminary in Philadelphia, PA. Dr. Calhoun serves as a board member of the CentralMaryland Ecumenical Council and the Progressive BaptistConvention of Maryland, Inc., and is president of theInterdenominational Ministerial Alliance. Previously, heserved on the Nominating Board for the Girl Scouts of CentralMaryland, served as chairman of the Ecumenical LeadersGroup and served on an advisory board for the MarylandFood Committee. Dr. Calhoun is a former president of theProgressive Baptist Convention of Maryland. He is a commu-nity activist involved in B.U.I.L.D., Baltimoreans United InLeadership Development, and the I-83 Interstate Division ofBaltimore City Advisory Committee.

ANDREW N. BARROW is the Maryland TransportationAuthority’s newest Member, appointed July 1, 2002. Mr. Barrow began his career as a management trainee forChase Manhattan Bank and continued his growth in thefinancial industry as a field examiner and commercial-bank-ing officer for United Jersey Bank in Hackensack, NJ. Mr. Barrow subsequently served as a senior financial analystfor Lockheed Martin, as a field examiner and assistant vice president for NationsBank and as relationship manager vicepresident for Carrollton Bank of Maryland. Currently, he servesas vice president for commercial lending at The Harbor Bankof Maryland. Mr. Barrow received his bachelor’s degree ineconomics from Eastern College in St. David’s, PA. He is amember of the Coppin Heights Community DevelopmentBoard, which is affiliated with Coppin State College.

THOMAS L. OSBORNE As Executive Secretary, Thomas L.Osborne exercises overall management and operationalresponsibility for the Maryland Transportation Authority, includ-ing the Maryland Transportation Authority Police. He wasappointed to the position in March 1997. Mr. Osborne is a formerdeputy secretary of the Maryland Department ofTransportation (MDOT). Previously, he held posi-tions as director of MDOT’s office of policy andgovernmental affairs, and director of planning and director of inspections andpermits for Anne Arundel County, MD. Mr. Osborne holds a bachelor’s degree in business administration and transportation manage-ment from the University of Maryland and a master’s degreefrom the Urban Planning Program at Louisiana State Universityin New Orleans. He has served on many boards and commis-sions, including the Chesapeake Bay Critical Areas Commissionand the Maryland Chapter of the Conference of MinorityTransportation Officials, and he is a past president of theMaryland Chapter of the American Planning Association. Mr. Osborne also serves on the Board of Directors for AnneArundel Community Development Services, Inc., a nonprofithousing and community development organization serving AnneArundel County.

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>> ANDREW N. BARROW >> REV. DR. WILLIAM C.CALHOUN, SR.

>> JOHN B. NORRIS, JR., P.E.>> CAROLYN W. EVANS >> WALTER E. WOODFORD, JR., P.E.

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THOMAS L. OSBORNEEXECUTIVE SECRETARY

We have been taking concrete steps

to reduce congestion and improve

safety Authority-wide.

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A M E S S A G E F R O M T H E E X E C U T I V E S E C R E TA R Y

I am pleased to share with you the MarylandTransportation Authority’s accomplishments for Fiscal Year 2003. This is one of the most exciting andproductive times in the history of the Authority.

With strong and effective leadership from the Chairman and Members, the

Authority is working diligently to meet the challenges

set forth by GovernorEhrlich to provide

an efficient trans-portation system that

supports a More MobileMaryland. From enhancing our

E-ZPassSM system to undertakingmajor infrastructure preservation and

enhancement projects, from implementinga toll-sponsorship program to installing

intelligent-transportation technology, we havebeen taking concrete steps to reduce congestion and improve safetyAuthority-wide.

At the same time, theMaryland TransportationAuthority Police continues to useinnovative approaches to meet

security and law-enforcement needs at all Authorityfacilities, the Baltimore/Washington InternationalAirport and the Port of Baltimore. The nationallyaccredited force has introduced the first drug-detection K-9 unit in its history to help remove drugsfrom mainline corridors like I-95 before they reach ourneighborhoods. The Authority Police also works closely with federal, state and local intelligence officials to provide maximum safety and security atAuthority, airport and port facilities.

Each of the Authority’s 1,500 employees plays a vitalrole in ensuring our toll facilities meet the growingneeds of the 150-million motorists who travel themeach year. The Authority’s successes are Maryland’ssuccesses, and I thank the Authority’s employees fortheir hard work in making them happen.

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M A N A G E M E N T C O M M I T T E E>>

MISSION

The Maryland Transportation Authority assists the State in

achieving its transportation goals by advancing the safe,

secure and convenient movement of people and goods for

the benefit of the citizens of Maryland. Tolls, other revenues

and bonding capacity are used to develop, operate, provide

law enforcement for and maintain the Authority’s highways,

bridges and tunnels, which serve as vital links in the State’s

transportation network. Acting on behalf of the Department

of Transportation, the Authority also finances and constructs

capital projects to improve Maryland’s transportation

system, including terminal facilities at the Port of Baltimore

and the Baltimore/Washington International Airport. The

Authority provides law enforcement at the port and airport

facilities. The Authority is committed to sound management

practices, fiscal responsibility and prompt, courteous

assistance to the traveling public. We are dedicated to

teamwork, a diverse workforce and employee development.

VISION

Customers will move conveniently and safely through our

facilities, as the Authority meets the demands of travel and

commerce in the 21st century. The Authority will seek new

ways to improve transportation in Maryland and the region

through partnerships with the Maryland Department of

Transportation and others. Innovative engineering, state-of-

the-art technology, professional law enforcement and

results-oriented management will be used to reach this

vision. The Authority will strive continuously to foster

confidence and citizen pride in Maryland government.

Lori A. Vidil >> Director of Marketing Beverly Hill >> Director of Organizational Development

Gregory A. Brown >> Director of Intergovernmental Projects Deborah A. Donohue, Esq. >> Principal Counsel

Steven E. Welkos >> Director of Finance Alice L. Brooks >> Director of Administration

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Daniel F. McMullen, III >> Assistant Executive Secretary Timothy J. Reilly >> Director of Operations Gary W. McLhinney >> Chief of Police Keith A. Duerling >> Director of Engineering Joseph C. Waggoner >> Director of Strategic Development Bryon N. Johnston, Jr. >> Director of Media and Customer Relations

VALUES

>> We are committed to preserving our facilities and assisting in the development of Maryland’s transportation system.

>> We are responsible stewards of Maryland’s environment and natural resources.

>> We maintain attractive facilities that contribute to traveler confidence and to the quality of lives of customers,

neighbors and our co-workers.

>> We are committed to the safety and security of travelers, our neighbors and our co-workers.

>> We respect our co-workers; trust, open communication and teamwork are essential to our success.

>> We expect the highest standards of integrity and honesty from all employees.

>> We encourage and assist professional and individual development.

>> We are committed to equal opportunity in employment and procurement.

>> We value a proactive, courteous approach to serving customers and assisting them in times of need.

>> We value fairness and understanding in interactions with the customers we serve, our business partners,

our neighbors and our co-workers.

>> We value cost-effective, results-oriented work practices.

>> We recognize the Authority must continue to evolve in order to meet the needs of Maryland’s citizens in

the 21st century.

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John F. Kennedy Memorial Highway (I-95)Opened in 1963, the John F. Kennedy Memorial Highway is a 50-mile section of I-95 from the northern Baltimore City lineto the Delaware state line. Tolls are collected only in the northbound direction at the 12-lane toll plaza, located one milenorth of the Millard Tydings Memorial Bridge over the Susquehanna River.

Thomas J. Hatem Memorial Bridge (US 40) The oldest of the Authority’s facilities, this four-lane bridge opened in August 1940. It spans the Susquehanna River onUS 40 between Havre de Grace and Perryville in Northeast Maryland.

O U R F A C I L I T I E S

Vital Links in Maryland’s Transportation Network

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Maryland’s toll facilities were financed and constructed

through revenue bonds. The outstanding principal and interest due

each year is paid from toll revenues. Toll revenues are the primary source

of funds. The Authority’s toll receipts are pooled, and revenues from all

seven facilities are combined to pay for operating, maintaining and

making capital improvements to these facilities.

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Fort McHenry Tunnel (I-95) The largest, underwater highway tunnel, as well as thewidest vehicular tunnel ever built by the immersed-tubemethod, the Fort McHenry Tunnel opened to traffic inNovember 1985. It connects the Locust Point and Cantonareas of Baltimore, crossing under the Patapsco River justsouth of historic Fort McHenry. The tunnel is a vital link in I-95, the East Coast’s most important Interstate route. Alongwith the Baltimore Harbor Tunnel and the Francis Scott KeyBridge, the 1.5-mile, eight-lane Fort McHenry Tunnel is part ofa network of Baltimore Harbor crossings that provides con-venient transportation service to local and interstate traffic.

Baltimore Harbor Tunnel (I-895)The 1.4-mile, four-lane tunnel handled its first vehicles inNovember 1957 and is part of a 20-mile system of approachroadways and ramps. Designated I-895, the facility connectsmajor north/south highways and many arterial routes inBaltimore City’s industrial sections.

Francis Scott Key Bridge (I-695)This outer crossing of the Baltimore Harbor opened in March1977 as the final link in I-695 (the Baltimore Beltway).Including the bridge and connecting roadways, the project is10.9 miles in length. Other structures along the roadwayinclude a dual-span drawbridge over Curtis Creek, a bridgeover Bear Creek and a ground-level roadway that carriesmotorists through the Sparrow’s Point industrial area.

William Preston Lane Jr. Memorial (Bay) Bridge (US 50/301)Often called the Bay Bridge, this facility crosses theChesapeake Bay along US 50/301. The bridge’s dual spans provide a direct connection between recreational and oceanregions located on Maryland’s Eastern Shore and the metropolitan areas of Baltimore, Annapolis and Washington,D.C. The bridge also forms part of an alternative route fromthe Delaware Memorial Bridge to the nation’s capital andpoints south. With a length of 4.3 miles, the spans are amongthe world’s longest and most scenic over-water structures.The original span was built in 1952 and provides a two-laneroadway for eastbound traffic. The parallel structure openedin 1973 and has three lanes for westbound travelers. Duringperiods of heavy eastbound traffic, one lane of the west-bound span is reversed to carry eastbound travelers.

Governor Harry W. Nice Memorial Bridge (US 301)Opened in December 1940, this two-lane bridge is located onUS 301 and extends 1.7 miles across the Potomac River fromNewburg, MD, to Dahlgren, VA. President Franklin D.Roosevelt participated in the facility’s groundbreaking in 1939.

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IN KEEPING WITH THE VISION OF THE EHRLICH ADMINISTRATION,improving safety and reducing congestion continue to be top priorities of the Maryland Transportation Authority. In Fiscal Year 2003, the Authority’s 1,500 employees worked harder than ever to achieve these priorities and fulfill the agency’s critical role in meeting Maryland’s growing transportation needs.

Our mission, vision and values statements guide our daily operations and strategic planning. Annual and long-term success continue to be measured through the “managing for results” process, which establishes key performance objectives and measured outcomes rooted in our mission, vision and values. These objectives allow the Authority to set goals and identify real improvements in meeting the needs of themore than 150-million motorists who use Authority facilities annually.Managing for results also incorporates flexibility that allows theAuthority to remain responsive to the State’s evolving transportationneeds and to continue to enhance safety, infrastructure and efficiency innew and innovative ways.

THE MARYLAND TRANSPORTATION AUTHORITY AND ITS EMPLOYEESARE PLEASED TO PRESENT THEIR MISSION-BASED GOALS AND FISCALYEAR 2003 ACCOMPLISHMENTS.

C O N V E N I E N C E

Moving People and Goods Conveniently

E-ZPassSM

The Maryland Transportation Authority is a member of the E-ZPassSM InterAgency Group (IAG), which continues todevelop a seamless electronic-toll-collection systemthroughout the northeastern United States. E-ZPassSM

Maryland has grown to include more than 250,000 activetransponders and has reduced significantly typical, peak-hour congestion at Maryland toll plazas. E-ZPassSM use atAuthority facilities increased from 32 percent of overall traf-fic in Fiscal Year 2002 to 45 percent as of January 2004.

More than nine-million E-ZPassSM customers from IAGagencies throughout the Northeast can pay tolls electroni-cally in Maryland. Tolls are deducted automatically from cus-

tomers’ account bal-ances when vehicles

with E-ZPassSM

transponders( s m a l l

plasticb o x e s

containing aradio-frequency

transmitter) passbeneath antennae in the

toll lanes. E-ZPassSM Maryland offers commuter discounts,discounts for operators of commercial vehicles and a stan-dard plan for less-frequent travelers.

The Authority is undertaking a number of initiatives to enhance its E-ZPassSM system. To help facilitateflow of E-ZPassSM traffic, Authority staff completed a projectin summer 2003 that widened the approach to the John F.Kennedy Memorial Highway (I-95) toll plaza and constructeda permanently dedicated E-ZPassSM lane that begins one-halfmile prior to the plaza. We also raised the posted speed limitin the dedicated lane from five to 15 mph. In September 2003,a $3-million, nine-month project was launched to widen theapproach to the William Preston Lane Jr. Memorial (Bay)Bridge (US 50/301) toll plaza and construct the facility’s firstpermanently dedicated E-ZPassSM lane beginning one-halfmile prior to the plaza. The dedicated lane’s posted speedlimit also will increase from five to 15 mph.

Posted speed limits were increased from 15 to 30 mphfor E-ZPassSM-dedicated lanes at the Francis Scott KeyBridge (I-695) in October 2003. The Authority continues tostudy the potential for additional higher-speed dedicatedlanes at all facilities, and engineering staff is examining moresignificant changes in toll-plaza design to allow highway-speed tolling where feasible.

As more motorists use E-ZPassSM, convenience willincrease; traffic congestion in and around toll-plaza areaswill decrease; and engine-idling time will be reduced, result-ing in reduced vehicle emissions. In November 2002, theAuthority initiated a marketing and advertising campaign toencourage E-ZPassSM enrollment. A new campaign, whichbegan December 2003, includes 60-second radio spots, billboards, print advertisements, brochures and other promotional efforts. To increase motorist access to enrollment and account services, the Authority is partneringwith the Maryland Motor Vehicle Administration (MVA) toopen satellite E-ZPassSM offices at select MVA locations. InSeptember 2003, a pilot site opened at MVA’s headquarters inGlen Burnie, MD.

I-95 Master Plan This comprehensive approach to improving and preservingthe Authority-owned portion of the East Coast’s most important Interstate highway route is a cooperative effortamong the Authority and many public and private organiza-tions. Interstate 95 affects the quality of life of millions ofregional travelers and local commuters, as well as the livesof one-quarter of the country’s population in communitiesfrom Maine to Florida.

In April 2003, the Authority approved an innovative MasterPlan, which provides a 20-year framework for improving the 50

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Improving safety and reducing congestioncontinue to be top priorities.

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miles of I-95 that compose the John F. Kennedy MemorialHighway. During spring 2003, the Authority began detailed proj-ect planning for the nine miles of I-95 from just south ofInterstate 895 to White Marsh Boulevard known as Section 100,currently the Kennedy Highway’s most congested area. ANovember 2003 workshop offered the public an opportunity tolearn about and comment on improvement alternatives underconsideration for Section 100. Construction on mainline improve-ments for I-95 Section 100 is scheduled to commence in 2006.

Needs Study for the Bay and Nice BridgesThe Authority initiated studies for the Bay and Gov. Harry W.Nice Memorial (US 301) bridges to identify existing and antic-ipated transportation needs for these important bridges.Authority engineering staff completed origin-destinationstudies of bridge motorists and is using the information topredict traffic volumes for the next 20 years. Staff coordinat-ed with Virginia, Delaware and local metropolitan-planningorganizations to reach agreement on the traffic projections,which are anticipated to be available for review publicly insummer 2004. The projections will help the Authority deter-

mine how to meet growing demand upon these bridges. TheAuthority intends to work with affected jurisdictions and govern-ment agencies to define the scope of work, process and sched-ule that will be necessary to reach consensus and final deci-sions on additional crossing capacity. The Authority will involvethe public in the planning process for these long-term projects,which could take eight to 15 years to plan, design and build.

William Preston Lane Jr. Memorial (Bay) Bridge Toll SponsorshipsFor the first time, the Authority partnered in summer 2003with public and private entities in a pilot toll-sponsorship pro-gram to help reduce peak-travel-time congestion and betterutilize off-peak-traffic capacity at the Bay Bridge. Through

the program, sponsors prepaid tolls during less-congestedperiods in return for promotional benefits. The resulting pub-licity and new incentive to travel later were used to educatemotorists about the benefits of off-peak travel. The MarylandLottery paid the cost of tolls on three Friday evenings, andThe Ocean Conservancy, a nonprofit environmental organi-zation, sponsored tolls on one Friday evening.

Plans are underway to continue the toll-sponsorship program and a public-education campaign to encourage off-peak travel in summer 2004. The Authority also is developinga Request for Proposals to select an advertising and market-ing firm to help generate revenue and motorist awarenessabout traffic information through efforts similar to the toll-sponsorship program. In addition, the Authority’s Media andCustomer Relations staff remains proactive in educatingmotorists about the best times to travel the Bay Bridge toavoid peak-traffic and construction-related congestion.

Intelligent Transportation Systems (ITS)The Authority continues to use ITS technology to improvesafety and reduce congestion through enhanced incident

detection and response,while informing motorists

of real-time roadwayand travel conditions

and alternativeroutes . The

Authority isinsta l l ing

two closed-circuit television

cameras at each ofthe Kennedy Highway’s

interchanges, with plans tomake the highway images

available on the State’s traffic-management website,www.chart.state.md.us. The Authority is providing a newhighway-advisory radio system and related signage at theNice Bridge. Staff also is exploring ways to improve commu-nication of Bay Bridge traffic information to motorists drivingon US 50.

In addition, the Authority is upgrading its mainOperations Center to improve efficiency and overall opera-tions. New incident-detection systems in both the BaltimoreHarbor (I-895) and Fort McHenry (I-95) tunnels will enhanceemergency-response time, while a new electronic-signagesystem with full-programming capability will allowOperations Center staff to communicate more effectivelywith Fort McHenry Tunnel motorists.

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REBECCA JOHNSONHIGHWAY OPERATIONS TECHNICIAN

BEVERLY THOMASTOLL COLLECTION SHIFT SUPERVISOR

>>>C O N V E N I E N C E

Moving People and Goods Conveniently

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C O N V E N I E N C E

Preserve and Improve Authority Facilities

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William Preston Lane Jr. Memorial (Bay) Bridge Deck RenovationThe Authority is dedicated to maintaining and preserving its facilities to help enhance safety, convenience andappearance. As a result of thorough and meticulous upkeep,significant system-wide preservation projects and annualinspections that exceed federal mandate, all Authority facilities are in very good physical condition.

In January 2002, the Authority began a four-year, $60-million project to renovate the deck of the Bay Bridge’swestbound span. The project’s three-year first phaseinvolves removal and replacement of portions of the concretebridge deck, as well as the metal railings, in the concrete-beam, deck-truss and steel-girder portions of the bridge.Phase two will involve work on the main-channel portions andis expected to commence in early 2005. The Authority contin-ues to work diligently with local communities to mitigate traffic-management issues during this necessary project.

William Preston Lane Jr. Memorial (Bay) Bridge Painting ProjectThe Authority completed the five-year, $70-million first full re-painting of the Bay Bridge’s eastbound span in November2003. The project involved removal and replacement of thebridge’s original lead-based paint with a new zinc-basedpaint system. As required by the Authority, the contractorhas provided a 10-year warranty, which applies to both work-manship and material, on this paint system.

Enhancements Along the John F. Kennedy Memorial HighwayThe Authority continues to expedite highway-improvement projects that meet existing needs, can proceed in an imme-diate timeframe and are compatible with long-term improve-ments along the Kennedy Highway. Reconstruction and safe-ty modifications to the I-95/MD 22 interchange in Harford

County commenced in January 2002 and are scheduled forcompletion in summer 2004. Staff is designing a $13.2-millionproject, scheduled to begin fall 2005, to construct a half-mileof sound barriers between Hazelwood and Kenwoodavenues. To help reduce congestion during morning rushhours, this project includes construction of a continuous fifthlane on southbound I-95 between the Beltway and I-895. A$16-million project to resurface I-95 and upgrade guardrailbetween MD 24 and the Beltway is complete. By the end of2006, we will have resurfaced and made safety improve-ments to all of I-95 from I-895 to Delaware.

Enhancements at the Fort McHenry TunnelDuring the next six years, $175 million is programmed for renovation work at the Fort McHenry Tunnel facility, whichincludes I-95 in Baltimore City and Interstate 395. These twointerstate highways contain nearly 100 bridge structures inBaltimore City that all require varying degrees of maintenanceand renovation. In summer 2004, the Authority will finish a $15-million renovation begun June 2002 of 12 bridge structuresalong I-95 north of the tunnel. Upon completion of the “12 bridges” project, a $32-million, two-year project will commence to renovate an additional 22 bridges north of the tunnel.

In January 2003, the Authority began a two-year, $7-millionproject to renovate the tunnel’s ceiling and handrails, markingthe tunnel’s first major renovation since it opened in 1985. A$3.5-million pavement replacement on the tunnel’s south sidebegan May 2003 and will continue into summer 2004.

Other Facility-Enhancement HighlightsThe Authority is in the midst of its most ambitious period of facility preservation in agency history. A $3.3-million projectto paint and repair portions of the Nice Bridge was complet-ed in August 2003. The Authority is in the midst of a $12-mil-lion resurfacing and safety project for all of the Baltimore

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Harbor Tunnel Thruway. Resurfacing north of the tunnel iscomplete, and resurfacing south of the tunnel is planned forcompletion fall 2004. In spring 2004, staff will begin a $17-mil-lion project to clean and paint the main span of the Key Bridge,the first full re-painting since the bridge opened in March 1977.The project is scheduled to continue through 2006.

During the six-year capital program, the Authority will initiate the first major reconstruction of the Thomas J. HatemMemorial Bridge (US 40) deck since its completion in 1940.This $21.5-million project will involve complete replacementof the bridge deck and parapet walls. The Authority is working with local communities to minimize effects on trafficfrom the two-year project.

Environmental Efforts ContinueThe Maryland Transportation Authority manages its facilitiesin an environmentally conscious manner. Plans and projectsare developed with consideration given to their impact on surrounding communities and ecosystems.

The Authority continues to explore cost-effective methods of improving the appearance of its facilities and hasdeveloped standardized beautification plans for each facility.Maintenance staff trimmed trees in selected areas toincrease visibility for drivers and to improve emergency pull-off areas along roadway shoulders. The Authority alsoinitiated a project to landscape and reforest open spaces atits Baltimore-area facilities by establishing a prototype at theKey Bridge. A project to landscape and reforest these facilities will take place in 2004. In summer 2003, strategieswere implemented to reduce mowing Authority-wide. Otherefforts included reseeding of flowerbeds and re-establishingplantings lost to drought conditions.

For the seventh consecutive year, the Authority partneredwith the Maryland Department of Natural Resources as a spon-sor for the Maryland Bay Game, an environmental-educationtool for school-age children and their families. The Bay Bridgehas served as the primary distribution point for the activitybooklets since their inception in 1997. Toll collectors distributedapproximately 300,000 of the booklets during summer 2003.

Since winter 2002, the Authority has used an enhancedmethod of applying salt to its roadways. The applicationmethod involves mixing liquid magnesium chloride with saltjust prior to applying the salt to the roadway. The combina-tion is more effective than salt alone, requiring less materialto clear snow from the roadway and reducing the amount ofsalt runoff into local streams and waterways.

Annual Preventive-Maintenance PlansThe Authority implemented standardized maintenance plansfor each facility in FY 2002. During FY 2003, Authority staff commenced implementation of MAXIMO, a fully automatedmaintenance-management system. Once MAXIMO is implemented fully, it will provide a more effective method oftracking annual maintenance activities related to systempreservation and equipment performance, such as joint sealing, ditch maintenance and spot painting of structures.

In FY 2003, the Operations Division began employing private contractors to supplement staff resources for meetingcertain Authority-wide system-preservation needs, such ason-call replacement of metal traffic barriers and structuralrepairs. In addition, operations staff privatized mowing andwelding functions to allow Authority maintenance techniciansto focus on necessary repairs and preventive maintenance.

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CHONG YOOSKILLED TRADE SPECIALIST

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S A F E T Y

Reducing the Rate of Fatal Accidents and Injuries

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Traffic Safety CommitteeThe Traffic Safety Committee, headed by the Authority’s Chiefof Police, Director of Engineering and Director of Operations,provides leadership of Authority efforts to provide safe road-ways for Maryland’s citizens and visitors. Established inFiscal Year 1999, the Traffic Safety Committee meets monthly

to develop strategies to reduce the number of traf-fic accidents at Authority facilities. Committee

members research State and nationalaccident statistics, investigate acci-

dents on Authority property, developoperations and enforcement enhance-

ments, improve management of congestionand incidents and institute initiatives to help pre-

vent accidents.To aid the Committee in its efforts, facility administrators

conduct accident analyses, including accident-mappingreviews and database development. This information allowsthe team to identify high-occurrence accident areas, accidentcauses and facility-improvement strategies. Committee mem-bers also coordinate courtesy patrols and various law-enforcement initiatives. Traffic-safety teams have been estab-lished at each facility to assist the Committee in its efforts.

Maryland Transportation Authority Police ActivitiesThe Maryland Transportation Authority Police has created anew unit — Homeland Enforcement and Traffic (HEAT) Team— to enhance traffic and criminal enforcement. The unitcombines standard police patrols with high-visibility effortsdesigned to enhance motorist safety on Authority roadways.HEAT Team members conduct unconventional enforcementagainst aggressive drivers with special-patrol operationsusing unmarked Ford Mustangs and Expeditions and

Chevrolet Camaros. In spring 2003, Authority Police furtherexpanded efforts to remove aggressive drivers fromAuthority roadways by introducing a motorcycle unit. Theforce also joined other law-enforcement agencies during“Smooth Operator” campaigns to enhance enforcement ofand education about aggressive-driving laws.

During Calendar Year 2003, officers issued more than63,600 motor-vehicle citations and 38,200 motor-vehiclewarnings, increases of 15 and 27 percent respectively com-pared to Calendar Year 2002. In ongoing efforts to protectmotorists from impaired drivers, Authority Police conductedsobriety checkpoints and saturation patrols. For the firsttime, the force teamed with the Maryland State Police toconduct a sobriety checkpoint on US 40 near the HatemBridge in Cecil County. Authority Police also participated in“Operation Centipede” with intense radar enforcement alongI-95 from Baltimore to Delaware, the “Click It or Ticket” seat-

belt-enforcement campaign and the 2003 Chiefs’ Challenge,sponsored by the Maryland Committee for Safety Belt Useand the Maryland Chiefs of Police Association. For the seventh consecutive year, Authority Police earned a first-place award during the Challenge, which is conducted annually to educate the public about the State’s seatbelt andchild-safety-seat laws.

Commercial Vehicle Safety Unit (CVSU) inspection staffweighed 250,308 trucks in FY 2003, inspected 16,417 of thoseweighed and placed 3,863 of these vehicles, as well as 1,605drivers, out of service. In addition, inspectors issued 9,492citations, 4,214 of which were for overweight violations, and4,853 warnings, with fines totaling $1,664,449. Commercial-vehicle and -driver inspections performed by CVSU staff

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ADAM HAINESFACILITY MAINTENANCE TECHNICIAN

OFFICER TROY WEISMILLER

account for approximately 17 percent of all such inspectionsconducted in Maryland, and the unit’s efforts account for 17.6percent of commercial vehicles and 20 percent of driversplaced out of service in the State. Police continued partici-pation in the “Highway Watch” program, in which CVSU stafftrained operators of commercial vehicles to detect possibleterrorist activities.

In cooperation with the Maryland Department ofTransportation and the Federal Motor Carrier SafetyAdministration, the Authority is participating in a $1.2-million program for electronic screening of commercial vehicles. Theprogram utilizes one transponder for electronic payment oftolls and electronic access to vehicle-safety databases. TheJohns Hopkins University Applied Physics Lab developedMaryland’s e-screening system. The system enables com-mercial vehicles with good safety and compliance records tobypass weigh stations, allowing inspectors to concentrate

efforts on vehicles more likely to have safety, weight and cre-dential violations. Inspectors at the Authority’s CommercialVehicle Weigh Station and Inspection Complex on I-95 inPerryville, MD, are operating the system, which serves as anational model for similar programs.

Training Our EmployeesMore than 60 Authority maintenance technicians, vehicle-recovery technicians, telecommunications operators, risk-management staff, engineering staff and police officers andMaryland State Police representatives attended the MarylandTransportation Authority’s Third Annual Symposium on TrafficSafety in September 2002. Through presentations and work-group sessions, the event provides employees with the oppor-

tunity to share their experiences and develop ideas for safetyinitiatives. Presentations included an update on the TrafficSafety Committee’s activities, such as facility-specific initia-tives; accident statistics and trends; incident management;and intelligent transportation systems. A representative fromthe Virginia State Police and a Baltimore traffic reporterserved as guest speakers.

Courtesy-Patrol and Vehicle-Recovery ServiceThe Authority’s courtesy-patrol and vehicle-recovery pro-

gram enhances service and safetywhile reducing the effect

of disabled-vehicle-related con-gestion along agency road-

ways. Courtesy patrolsoperate during peak-

traffic periods andprovide 24-hour cover-

age at the Bay Bridge andat the Fort McHenry and

Baltimore Harbor tunnels.During FY 2002, a multi-year plan

to expand courtesy-patrol servicealong the Kennedy Highway was developed. Phase oneextended coverage from the I-95/I-895 interchange to Exit 80(MD 543). Phase two extended coverage to Exit 93 (MD 222)in FY 2003. During Fiscal Year 2005, courtesy patrols will beginweekend hours and extend coverage to Delaware. TheAuthority also will open a Highway Operations Center on theKennedy Highway to coordinate emergency-response activities.

With expanded service, courtesy-patrol and vehicle-recovery staff increased the number of drivers of disabledvehicles receiving assistance from 4,700 in 1998 to nearly18,000 in FY 2003. During the fiscal year, approximately 90percent of vehicles receiving assistance were back on theroad within 10 minutes.

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CPL. VANESSA THOMAS

LARRY DOSWELLVEHICLE RECOVERY TECHNICIAN

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S A F E T Y

Reducing Workplace Accidents

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JANICE GRAYTOLL COLLECTOR

JAMES BOYD, IIIFACILITY MAINTENANCE TECHNICIAN

Education as the First Step to PreventionThe Office of Risk Management implemented a standardized safety-training program with a multi-year cycle of classes. Safety training was conducted with all Authority maintenance, housekeeping and toll-collection employees this fiscal year. The Office determined the majority of on-the-job injuries at the Authority involve falls and developed new training to address this safetyconcern.

Making Safety a Member of the TeamRisk-management staff routinely conducts safety audits of all facilities. Facility-safety committees actively examine safety andinjury-management issues, conduct training sessions and emphasize the importance of employee safety. Often during eachfacility’s monthly safety meeting, health professionals and other workplace-safety experts are invited to educate employeesabout specific safety topics. Risk-management staff also initiated a Safety Challenge Program to help each facility benchmarkits lost-time injuries and to provide timely information to employees through a safety-oriented newsletter.

Job Well DoneKey Bridge toll sergeants, Kennedy Highway Maintenance II staff and the Authority were honored with 2003 Governor’s RiskManagement Awards for accomplishments in safety. Maintenance II staff achieved 862 days without a lost-time work injuryduring FY 2003. The Authority received more awards at the 2003 State Employees Risk Management Administration Conferencethan any other State agency.

OFFICER JOSEPH SCOTT

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S E C U R I T Y

Protecting People and Property from Unlawful Activity

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Enhanced Education, Training and RecruitmentIn 2003, Authority Police conducted the TransformationalLeadership Program for 51 sergeants and corporals. The program focused on proactive leadership, crime prevention,community engagement, information management, organiza-tional and managerial accountability, ethics and crime control.

In April 2003, 14 new officers graduated from theMaryland Transportation Authority Police Academy’s 34thOfficer Candidate Class. The Authority Police force has estab-lished a matriculation program with the Community College ofBaltimore County. Officer candidates who participate in thisprogram may receive 44 college credits upon graduation —the highest number of credits awarded by any police academyin Maryland. The Authority Police Recruitment Unit continued aggressive efforts to attract potential officer candidates, particularly women, and tested more than 1,100applicants for officer-candidate and cadet positions. Theforce participates in the Adopt-A-High School, Marine for Lifeand U.S. Army Partnership for Youth Success programs.

K-9 Units Twelve Authority Police officers and their canine partners provide K-9 coverage of the Authority’s toll facilities,Baltimore/Washington International Airport (BWI) and thePort of Baltimore. Six officers and their canine partners com-pleted Transportation Security Administration (TSA) trainingat Lackland Air Force Base in Texas. The Authority has a 100-percent compliance rate for TSA certification in provid-ing explosives-detection services.

In December 2003, six officers completed six weeks ofintensive training in Wilmington, NC, to prepare them for

working with drug-detecting canine partners. The force’sfirst drug-detection K-9 unit reinforces the Authority Police’sstrong commitment to intercepting drug dealers on mainlinecorridors, such as I-95, before they infiltrate Maryland neighborhoods. In Calendar Year 2003, officers confiscatednearly $526,000 in illegal-drug money and 48 illegal handguns, a 182-percent increase over the 17 guns confiscated in Calendar Year 2002. Officers increased thenumber of drug cases processed by 46 percent between calendar years 2002 and 2003.

Domestic Terrorism Emergency OperationsSecurity of Authority operations remains heightened. TheAuthority Police continues to work with federal, state andlocal intelligence officials and conducts internal initiativeswith an increased eye toward safety and security atAuthority facilities. The Authority’s Security CoordinatingGroup brings together police and operations to address terrorism-response planning and overall security issues. InFY 2003, the Group completed vulnerability assessments ofcritical structures and Authority Emergency-Operations andEmergency-Action plans; initiated security improvements;and conducted terrorism-alert activities. In-depth assessments are ongoing Authority-wide. While delivery ofthe Authority Police’s first mobile command post is scheduled for 2004, police enhanced perimeter patrol of BWIAirport by adding two all-terrain vehicles to the airportdetachment’s fleet.

During periods of elevated security, officers conductsystematic security checks at all detachments in accor-dance with established law-enforcement procedures.

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OFFICER LAWRENCE COLLINS AND TOSCA

OFFICER LISA REICHART

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A security truck-inspection area for northbound I-95 at the Fort McHenry Tunnel has been operational during such periodssince March 2003. Engineering staff is investigating improvements to truck-inspection capabilities throughout the Authority toenhance traffic safety and facility security.

To discover and deter potential terrorist and criminal activity, Authority Police conducted checkpoint Operation SafeCargo, a cooperative effort among Authority Police, U.S. Customs and the State Comptroller’s Office. During the October 2003checkpoint at the Key Bridge, participants conducted vehicle and fuel-tax inspections and controlled-dangerous-substancescans. In November 2003, Authority Police conducted the first full security checkpoint at the Key Bridge. Officers used bomb-detecting canine scans and mirrors to check more than 1,000 vehicles and conducted in-depth searches of 365 of those vehicles.

In addition, following up on training offered to Authority employees in 2002, Authority Police and the Office of RiskManagement teamed to offer anti-terrorism training to new Authority employees in 2003.

Service PartnershipsAuthority Police maintained crime-prevention partnerships with tenants of BWI Airport and the Port of Baltimore and withmanagement and employees of the Maryland Aviation Administration (MAA) and the Maryland Port Administration (MPA).Police meet quarterly with MAA and MPA management to review key indicators of law-enforcement activity, such as crime,vehicle collisions and customer complaints, and overall police performance.

In cooperation with the Authority’s Division of Strategic Development, Authority Police designed customer-satisfaction sur-veys and began a pilot distribution in December 2002 at BWI Airport, the Port of Baltimore and the Nice and Bay bridges. Morethan 90 percent of customers responded positively to key indicators regarding service, response time and officer presentation.

OFFICER STEVEN BENNER

OFFICER SAMUAL HOUSEMAN

CPL. MARY BERNOSKI

OFFICER DAVE RILEYAND CORA

27

Seagirt Marine TerminalThe Authority financed and owns the 140-plus-acre SeagirtMarine Terminal, which opened in 1990. The terminal’s state-of-the-art container cranes represent advanced technologyand high cargo-handling efficiency. The 20-story cranes areamong the most productive in the industry, averaging 33 to 35containers an hour. As the Authority’s agent, the MarylandPort Administration has sole responsibility for operations and management of Seagirt.

Canton Railroad CompanyOwned by the Authority since 1987, the Canton RailroadCompany is a short-line switch carrier that operates along 17miles of track, providing rail access to Seagirt Marine Terminalfor several industrial concerns and warehouse and distributionfacilities. Canton Railroad has served the southeast Baltimoreregion and the Port of Baltimore for nearly 100 years.

Working With Minority BusinessesThe Authority provides an inclusive and diverse environmentin which to do business in accordance with State of Maryland regulations. Minority Business Enterprise (MBE) staff monitors all agency contracts and subcontracting opportuni-ties, reviews MBE achievement areas, develops strategies toenhance MBE participation and conducts monthly teamreviews of MBE activity and goals. Minority BusinessEnterprises participated in 24.6 percent of the Authority's procurement activity.

Higher Education and Applied Technology (HEAT) CenterThe Higher Education and Applied Technology (HEAT) Centeris a cooperative effort among the Authority, Harford Countygovernment, the City of Aberdeen and Harford and Cecil com-munity colleges. The HEAT Center, located in Aberdeen, MD,

integrates education, research and development in a centrallocation. The complex includes two buildings used for educational purposes and a privately leased business park.In June 2001, the Authority sold approximately 90 acres of thesite to Battelle Memorial Institute, a nationally renownedtechnology corporation, to establish its Eastern RegionalTechnology Center.

The Authority maintains ownership of approximately 60acres of the HEAT Center and continues to market the Center’s12 remaining developable acres. Excluding land value, theagency has invested more than $3.5 million in the complex,including financing the Center’s water and sewer systems, aswell as an extension of the facility’s spine road, TechnologyDrive, to provide access to the remainder of the property.

Additional Economic-Development InitiativesThe Authority continues to work with the MarylandDepartment of Transportation to expand BWI Airport. InDecember 2003, the Authority issued $70 million in revenuebonds secured by passenger-facility charges (PFCs) for capi-tal improvements at the airport. This issuance brings the totalof Authority financings at BWI to approximately $620 million.

The Authority also has approved issuance of up to $40 million in revenue bonds to support parking-garage construction at the Washington Metropolitan Area TransitAuthority’s metro stations in New Carrollton, College Parkand Largo, MD.

The Authority monitors all of its financing projects tohelp ensure effective oversight as required in financingagreements and bond covenants. Staff designed a databaseto track such projects and also developed a standard procedure for Authority Members to approve contractualagreements funded by proceeds from Authority-issued revenue bonds.

E C O N O M I C D E V E L O P M E N T

Financing and Building New Transportation Facilities with the MarylandDepartment of Transportation to Meet Maryland’s Transportation Needs

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(FROM LEFT) CPL. JOHN ZAGRAIEK, JR., OFFICER JAMES HEDGECOTH, JR. AND CLAIRE MYER, MARYLAND KIDS IN SAFETY SEATS

S E R V I C E

Responding Professionally to Customers’ Needs for Assistance and Information

Prompt and Courteous Customer ServiceThe Authority uses a variety of methods to promote safety and inform motorists. Its Office of Media and Customer Relationsprovides prompt and courteous service to thousands of customers annually through written correspondence, telephone assistance and e-mail. The office disseminates information to Authority staff via its Crossings and Authority News publications;to motorists via brochures, flyers and fact sheets distributed in the toll lanes; to the public at large at community events; andto E-ZPassSM customers through mailings and E-ZPassSM Stop-in Centers.

Office staff produced an anti-aggressive-driving brochure; a drunk-driving-prevention brochure in cooperation withMothers Against Drunk Driving (MADD); a “No-zone” brochure educating motorists about tractor-trailer blind spots in cooperation with the Maryland Motor Truck Association (MMTA); and three Homeland Security flyers to coincide with the twoOrange Alerts in 2003 and the anniversary of the terrorist attacks of Sept. 11, 2001. As a pilot initiative, the Authority installeda brochure rack at the Bay Bridge Stop-in Center in June 2003 to provide a variety of information, including safety flyers, police-recruitment information, toll-rate flyers and E-ZPassSM applications.

Media and Customer Relations staff also issues news releases and conducts media interviews regarding construction activities, travel advisories and Maryland Transportation Authority Police safety campaigns, enforcement initiatives and criminalarrests. Staff stepped up efforts to secure area media’s support in providing regular traffic reports on all seven toll facilities.

News releases, safety tips, lane closures, inclement-weather travel information and emergency-incident updates are available on the agency’s website www.mdtransportationauthority.com. Safety, construction-project and E-ZPassSM

information also is available on the toll-free Bay Bridge Hotline, 1-877-BAYSPAN. The Authority created the website www.baybridgeinfo.com specifically to provide information about the Bay Bridge’s westbound-span deck-renovation project.Billboard and newspaper ads were purchased to announce the Bay Bridge deck-renovation project, and the Authority conducted two anti-aggressive-driving radio-ad campaigns in FY 2003.

In addition, Media and Customer Relations staff conducted high-visibility media events during the fiscal year to promotemajor initiatives, including events to announce expansion of motorist-safety and police-enforcement efforts for I-95 and I-895,approval of the I-95 Master Plan and the Maryland Lottery’s first Bay Bridge toll sponsorship.

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WILLIAM SPICERPRINT SHOP SUPERVISOR

KATHY ROSSTOLL COLLECTION SHIFT SUPERVISOR

THOMAS COLEMANADMINISTRATOR

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Participated In and Promoted Public-Outreach EffortsThe Authority also informs motorists and their families, aswell as supports local communities, through public outreachand special events.

Authority staff hosted safety-day events in spring 2003for employees and customers in each region. Events included child-safety-seat checks, safety information, theAuthority Police Child ID Program and displays of police,maintenance and vehicle-recovery equipment. More than250 child-safety seats were checked during the four events.Of the seats inspected, 90 percent of those at the FortMcHenry Tunnel, 80 percent of those at the Nice Bridge and70 percent of those at the Kennedy Highway and Bay Bridgewere installed incorrectly.

Other public-outreach efforts included: the AuthorityPolice Child ID Program; Buckle Up America Seat Belt andChild Safety Seat Campaign; Drunk and Drugged Driving (3D)Prevention Month; Maryland Chiefs’ Challenge; the MarylandDepartment of Transportation’s “Moving Maryland” cable-television and radio shows; child-safety-seat checksby certified Authority child-passenger-safety technicians;the Maryland Technology Conference and Expo; and theMaryland State Fair. During National Child Passenger SafetyWeek, Authority Police and Maryland Kids in Safety Seatsinvited members of the media to demonstrations on properlysecuring children in safety seats.

In support of local communities, employees participatedin the Authority Police Annual Pistol Competition to benefitConcerns of Police Survivors; the 2002 U.S. Marine Corps

Reserves Toys for Tots campaign, during which Authorityemployees collected 5,239 toys for disadvantaged area children; Habitat for Humanity; the annual Walk for MultipleSclerosis; agency-sponsored American Red Cross blooddrives; and the annual Maryland Charity Campaign.

Authority AmbassadorsMillions of customers interact with Authority toll collectorsannually. For most of these customers, this is their only interaction with an Authority employee. To help enhance thecustomer-collector interaction, the Authority developed andprovided courtesy training for all toll collectors. In-houseinstructors conduct the course, now included in collectors’entry-level training. In addition, a toll-collector-courtesytraining video is in production to complement classroominstruction.

Within their booths, toll collectors maintain supplies of E-ZPassSM applications and State maps to provide to customers upon request. Collectors also maintain directionsto frequently visited areas, and six of the most commonlyrequested directions are printed on customer receipts foreach facility.

Serving Our Employees, Our Internal CustomersIn December 2001, the Authority created the Division ofOrganizational Development (DOD) to consolidate training,total-quality, minority-business, fair-practices and diversity pro-grams. The Division operates the Authority’s new training facil-ity, which opened fall 2002 at the Point Breeze office complex.

>>>MARY H. KINGTOLL COLLECTOR

S E R V I C E

Responding Professionally to Customers’ Needs for Assistance and Information

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DOD staff oversees training opportunities that presentemployees with the skills, techniques and information necessary to succeed in supervisory and management positions and advance their careers within the agency. TheDivision is conducting a variety of new training on topicsincluding business writing, Microsoft Office software and public speaking. The Authority’s Supervisory Training Program,with a target audience of more than 200 operations supervisors and administrative managers, continued duringthe fiscal year.

Also during the fiscal year, DOD staff initiated a pilot mentoring program that matches employees with seasoned managersto help employees develop skills for advancing their careers. In addition, the Division developed a comprehensive ContinuousQuality Improvement curriculum to help promote the use of outcome-based team strategies in meeting agency goals.

The Authority’s Diversity Advisory Council was established to assist the Authority in its goal of promoting a workforce that recognizes, values and respects the cultural diversity of employees. The Council works closely with Division staff to develop programs that help achieve this goal both from an educational and social perspective. In December 2003, the Council held itsfirst Open House, which provided more than 200 employees with the opportunity to meet Council members and learn about andexperience holiday celebrations from a variety of cultures. Following the event, Council members visited Authority facilitiesduring each operating shift to introduce themselves and discuss the Council’s role. The Authority also hosted employee eventsrecognizing Black History, Women’s History and Asian/Pacific American Heritage months.

I-95 Travel PlazasFive-million customers visited the Authority’s Maryland House and Chesapeake House travel plazas on the Kennedy Highwayduring the fiscal year. The travel plazas provide an array of services to motorists, including automated-teller machines, foodand automotive services and comprehensive tourist-information services. The Maryland House also offers a business center,including phone jacks for portable computers and postal service. To better serve the plazas’ customers, the Authority completed a $12-million project to renovate the plazas’ restroom facilities, as well as install new family-friendly restrooms.

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AMY BROWERPUBLIC INFORMATION ASSISTANT

UMESH MURTHYDEPUTY DIRECTOR OF ENGINEERING

NAFIZ ALQASEMTRANSPORTATION ENGINEER

OFFICER TIMOTHY DIMEMMO

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M A R Y L A N D T R A N S P O R TAT I O N A U T H O R I T YF I N A N C I A L S TAT E M E N T S

F I S C A L Y E A R 2 0 0 3

F I N A N C I A L S TAT E M E N T S A N D S U P P L E M E N TA L E X H I B I T S

F O R T H E F I S C A L Y E A R E N D I N G J U N E 3 0 , 2 0 0 3

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PAGE

FINANCIAL STATEMENTS

STATEMENT OF NET ASSETS 3

STATEMENT OF REVENUE, EXPENSES AND CHANGES IN NET ASSETS 5

STATEMENT OF CASH FLOWS 6

NOTE TO FINANCIAL STATEMENTS 8

SUPPLEMENTAL INFORMATION

TOLL REVENUE AND EXPENDITURES AND GENERAL AND ADMINISTRATIVE EXPENDITURES - OPERATING ACCOUNT - CASH BASIS 9

MAINTENANCE AND OPERATIONS RESERVE ACCOUNT EXPENDITURES AND GENERAL AND ADMINISTRATIVE EXPENDITURES - CASH BASIS TRANSACTIONS 10

TRAFFIC VOLUME AND TOLL INCOME BY TOLL FACILITY 12

INDEX

2

ASSETSCURRENT ASSETS

Cash and cash equivalents $135,718 Restricted cash and cash equivalents 131,962Investments, at fair value 109,105Restricted investments, at fair value 109,164Intergovernmental receivables 257Inventory 1,175Accounts receivable 5,354Accrued interest 9,416Direct financing leases receivable 2,238

Total current assets 504,389

NONCURRENT ASSETSCapital assets, net 1,419,802Intergovernmental receivables 10,420Direct financing leases receivable 270,617Investment in CDC 1,625

Total noncurrent assets 1,702,464

Total assets $2,206,853

Maryland Transportation AuthoritySTATEMENT OF NET ASSETS

June 30, 2003(in thousands)

3

(continued)

LIABILITIES AND NET ASSETS

CURRENT LIABILITIESAccounts payable and accrued liabilities $53,086 Deferred revenue 3,424Current portion of bonds payable 20,455Accrued annual leave 3,179Accrued workers’ compensation costs 771

Total current liabilities 80,915

Accrued annual leave 1,857Accrued workers’ compensation costs 4,203Bonds payable 555,159

Total liabilities 642,134

NET ASSETSInvested in capital assets, net of related debt 1,225,608Restricted for:

Debt service 59,005Capital expenditures 188,344Investment in CDC 1,625

Unrestricted 90,137

Total net assets 1,564,719

Total liabilities and net assets $2,206,853

Maryland Transportation AuthoritySTATEMENT OF NET ASSETS - CONTINUED

June 30, 2003(in thousands)

4

Operating revenueToll revenue $197,625 Concession income 8,279Intergovernmental revenue 23,734Other 3,727

Total operating revenue 233,365

Operating expensesCollection, police patrol and maintenance 93,965Major repairs, replacements and insurance 166,717General and administrative 9,259Depreciation 52,403

Total operating expenses 322,344

Operating loss (88,979)

Nonoperating income (expense)Interest income on investments 4,828Restricted interest income on investments 10,798Interest on direct financing leases 2,104Restricted interest on direct financing leases 25,518Interest expense (36,464)

Total nonoperating income (expense) 6,784

Change in net assets (82,195)

Net assets, beginning of year 1,646,914

Net assets, end of year $1,564,719

Maryland Transportation AuthoritySTATEMENT OF REVENUE, EXPENSES AND CHANGES IN NET ASSETS

June 30, 2003(in thousands)

5

Maryland Transportation AuthoritySTATEMENT OF CASH FLOWS

Year ended June 30, 2003(in thousands)

6

Cash flows from operating activitiesPayments to employees $ (62,985) Payments to suppliers (154,319)Receipts from toll collections and ticket sales 198,072Receipts from concessions and other revenue 20,758Receipts from other governmental agencies for services 19,115

Net cash provided by operating activities 20,641

Cash flows from noncapital financing activitiesDebt interest payments (6,962)Debt principal payments (14,240)

Net cash used in noncapital financing activities (21,202)

Cash flows from capital financing activitiesCapital debt interest payments (23,274)Capital debt principal payments (4,470)Bond defeasance (86,671)Purchase of capital assets (56,339)

Net cash used in capital financing activities (170,754)

Cash flows from investing activitiesPurchase of investments (2,196,806)Proceeds from sale of investments 2,215,359Interest income 21,445Payments for direct financing capital lease assets (161,035)Proceeds from direct financing leases 40,833

Net cash used in investing activities (80,204)

NET DECREASE IN CASH AND CASH EQUIVALENTS (251,519)

Cash and cash equivalents, beginning of year 519,199

Cash and cash equivalents, end of year $267,680

(continued)

Maryland Transportation AuthoritySTATEMENT OF CASH FLOWS - CONTINUED

Year ended June 30, 2003(in thousands)

7

Reconciliation of operating loss to net cash provided by operating activities

Operating loss $ (88,979) Depreciation 52,403Effect of changes in operating assets and liabilities

Intergovernmental receivables 19,911Inventory (228)Accounts receivable 11,806Accounts payable and accrued liabilities 24,282Deferred revenue 710Accrued annual leave 500Accrued workers’ compensation costs 236

Net cash provided by operating activities $20,641

ORGANIZATION AND PURPOSE

The Maryland Transportation Authority (the Authority), an enterprise fund of the State of Maryland,was established by statute to act on behalf of the Maryland Department of Transportation. TheAuthority is responsible for the supervision, financing, construction, operation and maintenance of the State’s toll facilities in accordance with a Trust Agreement dated December 1, 1985, and asamended, relating to the Maryland Transportation Authority—Transportation Facilities ProjectsRevenue Bonds, Series 1991, 1992 and 1998 and Special Obligation Revenue Bonds, Series 1994,2002a, and 2002b (collectively referred to as the Trust Agreement).

The Authority is responsible for various projects (the Transportation Facilities Projects), and the revenue from which has been pledged to the payment of the bonds issued under the TrustAgreement. The Transportation Facilities Projects consist of the following:

Potomac River Bridge - Harry W. Nice Memorial BridgeChesapeake Bay Bridge - William Preston Lane Jr. Memorial BridgePatapsco Tunnel - Baltimore Harbor Tunnel Baltimore Outer Harbor Bridge - Francis Scott Key BridgeNortheastern Expressway - John F. Kennedy Memorial HighwayFort McHenry Tunnel

In addition to the above facilities, the Authority is permitted to construct and/or operate other projects, the revenues from and for which are also pledged to the payment of the bonds issuedunder the Trust Agreement unless and until, at the Authority’s option, such revenue is otherwisepledged. These additional projects currently include the following:

Susquehanna River Bridge -Thomas J. Hatem Memorial BridgeSeagirt Marine TerminalAirport Facilities Projects - Baltimore/Washington International AirportAirport Parking Garage Projects - Baltimore/Washington International AirportMasonville Phase I Auto TerminalConsolidated Car Rental Facility Project - Baltimore/Washington International Airport

Financial Statements

The Authority is an enterprise fund of the State of Maryland. The accompanying financial statements present the financial position, changes in financial position and cash flows of just the Authority.

The Authority’s Report of Independent Auditors is available on-line at www.mdtransportationauthority.com or by contacting the Authority’s Division of Finance at 410-288-8451.

Maryland Transportation AuthorityNOTE TO FINANCIAL STATEMENTS

June 30, 2003

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19

I N S E R V I C E T O T H E M A R Y L A N D

T R A N S P O R TAT I O N A U T H O R I T Y

T R U S T E E - B A N K O F N E W Y O R K

I N D E P E N D E N T A U D I T O R S - R E Z N I C K , F E D D E R & S I LV E R M A N

>>>

Since 1971, the Maryland Transportation Authority has been responsible for

constructing, managing, operating and improving the State’s toll facilities, as well

as for financing new revenue-producing transportation projects. The Authority’s seven

toll facilities — a turnpike, two tunnels and four bridges — help keep traffic moving in

Maryland. All of the Transportation Authority’s projects and services are funded through tolls

and revenues paid by customers who use the agency’s facilities. For more than 30 years, the

Maryland Transportation Authority has provided Maryland’s citizens and visitors with safe

and convenient transportation facilities. We are committed to quality and excellence

in customer service, and we rely on our organization’s values, traditions and —

most important — our employees to achieve these goals.

>>>

>>>

The Maryland Transportation Authority is an Equal Opportunity Employer and fully complieswith all provisions of the Americans with Disabilities Act of 1990. This document can be provided in an alternative format to qualified individuals with disabilities.

M A R Y L A N D T R A N S P O R TAT I O N A U T H O R I T Y2310 Broening Highway, Suite 150

Baltimore, Maryland 21224

410-537-1017 >> 410-537-1022 (fax)

410-355-7024 (TTY) >> 1-866-713-1596 (toll-free)

e-mail: mdta@mdtransportationauthority.com

www.mdtransportationauthority.com>>>

>>>

M A R Y L A N D T R A N S P O R TAT I O N A U T H O R I T Y

F I S C A L Y E A R 2 0 0 3 A N N U A L R E P O R T

MARYLAND TRANSPORTATION AUTHORITY

ROBERT L. EHRLICH, JR. >> GOVERNOR

MICHAEL S. STEELE >> LT. GOVERNOR

ROBERT L. FLANAGAN >> CHAIRMAN

M O V I N G S A F E LY T O W A R D T H E F U T U R E

>>>

>>>

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