Mary  Hutson  4715  133rd  Avenue  SE                      E-­‐mail:   mary@hutson.com  Bellevue,  WA    98006   Home  phone:   425-­‐643-­‐0244    

Objective  A  position  as  a  professional  writer  and  Content  Manager,  where  I  can  use  my  software-­‐industry  experience,  creativity,  and  storytelling  skills  to  create  outstanding,  high-­‐value  content  for  a  web  site  that  turns  clients  into  fans,  and  where  the  content  of  the  site  plays  a  key  role  in  the  success  of  the  product.    

Education  BA  -­‐  Professional  Writing,  1991  Purdue  University,  West  Lafayette,  IN    Software  and  Skills   WordPress         SharePoint  HTML/XML         Feedburner  Constant  Contact       MailChimp  Agile  Software  Development     Ability  to  work  with  cross-­‐functional  teams  Feedburner,  SEO       MSTP  Microsoft  Office  Suite       Microsoft  Expression  Web  Adobe  Photoshop  CS5     Trackstar  HTML  Help  Workshop       XMetal  3  &  4  Techsmith  Camtasia  Studio   Professional  writing  experience  (16  years  total)    Content  Manager  (October  2008  through  present)  Hutson  Resource  Group,  Bellevue,  WA  Designed  and  implemented  www.hutsonresourcegroup.com,  a  WordPress-­‐based  site.    The  project  included  the  following:  

• Worked  closely  with  a  graphic  designer  to  develop  a  unique  logo  through  multiple  revision  cycles.  

• Wrote  all  content  for  the  site.    • Used  web  analytics  to  develop  and  implement  HTML  e-­‐mail  campaigns.  • Segmented  and  maintained  all  e-­‐mail  lists.  • Developed  all  graphics  (other  than  the  logo).  • Researched  and  implemented  .php  functions  in  order  to  use  meta  content.  • Set  up  Feedburner  so  the  site  works  as  a  content  publishing  system  and  added  

RSS  feeds  to  social  networking  sites.  • Developed  all  pages  and  posts  for  search  engine  optimization.  • Created  content  publishing  outline  and  timeline.  

Content  Manager  Bellevue  Girls  Lacrosse  Association,  Bellevue,  WA  (June  2009  through  present)  Designed  and  implemented  www.belax.org  a  WordPress-­‐based  website.    The  project  included  the  following:  

• Wrote  all  content  for  the  site.  • Used  web  analytics  to  design  and  implement  HTML  e-­‐mail  campaigns.  • Segmented  and  maintained  all  e-­‐mail  lists.  • Created  all  graphics  for  the  site.    • Created  forms  for  online  registration  of  players  and  implemented  online  

payment  system.      Microsoft  Corporation,  Project  Manager  Entirenet,  LLC  (December  2005  –  July  2009,  contract  and  permanent  positions)  Redmond,  WA  Managed  a  team  of  three  writers  who  rewrote  more  than  50  “Smart  Chart”  Help  topics  for  Microsoft  Office.    The  rewrite  was  based  on  data  collected  from  customer  feedback,  using  the  Office  Content  Studio  publishing  system.      Wrote  and  maintained  several  Help  systems  for  the  Microsoft  Windows  Live  suite,  including  Windows  Live  Spaces,  Events,  Groups,  and  Profile.  Wrote  and  maintained  Help  system  for  Windows  Live  OneCare  and  OneCare  Small  Business  Server.    Used  my  skills  in  the  following  way:  

• Worked  closely  with  Product  Manager  and  Product  Support  team  to  ensure  the  technical  accuracy  of  topics  and  identify  and  remediate  portions  of  the  existing  Help  system  that  could  be  improved.    

• Worked  with  constant,  changing,  tight  deadlines  in  the  agile  software/SCRUM  development  method.    The  average  ship  cycle  for  these  projects  was  12  weeks.  

• Used  XML  sku  tags  to  single  source  content,  with  a  constant  focus  on  reducing  localization  costs.  

• Created  graphics  in  PhotoshopCS3,  which  were  used  by  Microsoft  Online  Services  and  Microsoft  Office  Online.  

• Created  Camtasia  videos  used  on  Microsoft  and  Entirenet  websites  to  demonstrate  how  to  accomplish  a  task  with  a  piece  of  software.  

• Mentored  and  directed  the  work  of  less-­‐experienced  writers  on  the  team.    

 Microsoft  Office  2000,  Project  Manager  Sole  quicktip  Help  writer  for  Microsoft  Office,  Microsoft  Word,  and  Microsoft  PowerPoint.  Managed  or  wrote  more  than  7,000  quicktip  Help  topics  through  the  complete  writing  and  editing  cycle.  Worked  closely  with  Developers  to  resolve  Help  ID  conflicts.  Debugged  quicktip  Help,  monitored  Raid.    

   

Microsoft  Corporation,  Senior  Technical  Writer  Redmond,  WA  (June  1997  –  December  1997)  Microsoft  Office  98  for  Macintosh  Updated  small  card  Help  for  Equation  Editor  and  other  features  of  Microsoft  Word.  Updated  Balloon  Help  content  for  Microsoft  Office  and  wrote  new  Balloon  Help  content  for  Macintosh-­‐specific  features.    

Microsoft  Corporation,  Technical  Writer  Redmond,  WA  (January  1997  –  May  1997)    Microsoft  Cinemania  and  Microsoft  Music  Central,  Technical  Writer  User  Education  Lead.  Researched  different  Internet  Service  Provider  and  connection  issues,  then  wrote  HTML  Troubleshooting  pages  for  the  Cinemania  and  Music  Central  web  sites.      

Microsoft  Press  and  Catapult,  Technical  Writer  Redmond,  WA  (January  1996  –  May  1996)  Step  by  Step  for  Microsoft  Windows  NT  Workstation  Sole  writer  for  Step  by  Step  for  Microsoft  Windows  NT  Workstation,  a  250  page  self-­‐paced  instructional  book  that  helps  entry-­‐level  users  learn  the  basics  about  using  Microsoft  Windows  NT  Workstation.  Coordinated  content  development  with  editors  at  both  Catapult  and  Microsoft  Press.  Incorporated  editorial  comments  and  ensured  technical  accuracy  throughout  entire  development  cycle.    Microsoft  Corporation,  Technical  Writer  Redmond,  WA  (November  1995  -­‐-­‐  August  1996)  Microsoft  Office  97  Sole  writer  for  Microsoft  Query  97  Help  file.  Researched  technical  content  by  working  closely  with  Program  Management.  Coordinated  style  and  content  with  the  Microsoft  Office  97  Help  team.  Helped  the  Answer  Wizard  team  create  appropriate  and  technically  accurate  questions  for  the  Answer  Wizard.  Fixed  Help  compiler  bugs.    

Microsoft  Corporation,  Technical  Writer  Redmond,  WA  (January  1995  -­‐-­‐  October  1995)  Microsoft  Schedule+  and  Microsoft  Exchange  Acted  as  Documentation  Lead  for  Microsoft  Schedule+.  Wrote  proposal  to  write  Help  so  that  localization  costs  were  minimized.  Proposal  was  implemented.  Scheduled  work  and  then  wrote  more  than  300  Help  topics.  Attended  Leads  meetings.  Compiled  Help  and  fixed  bugs.  Coordinated  hand-­‐off  to  localization.  Established  change-­‐tracking  system.    

Microsoft  Works  for  Windows  95,  Technical  Writer  (October  1993  -­‐-­‐  November  1994)  Wrote  more  than  200  Help  topics  for  the  Microsoft  Works  Spreadsheet  tool.  The  Help  system  is  organized  using  information  mapping,  and  topics  were  written  to  fit  this  model.  Conceptualized  and  created  art  orders.    

Volunteer  experience  2009  –  present  Board  member,  Bellevue  Girls  Lacrosse  Association  Designed  and  currently  maintain  the  website  for  this  recreational  girl’s  lacrosse  club  at  http://www.belax.org.   2004-­‐2006  Community  Service  Chairperson  The  Little  School,  Bellevue,  WA  For  two  full  years,  led  four  major  community-­‐service  campaigns  (each  year),  including  scheduling  events,  publicity,  and  delivering  collected  items  to  selected  not-­‐for-­‐profit  organizations  within  our  community:  

• 1000+  pounds  of  food  for  Northwest  Harvest,  with  increased  participation  in  2nd  year.  

• 300+  new  and  used  books  for  Eastside  Baby  Corner,  with  increased  participation  in  2nd  year.  

• 50+  used  coats  and  clothing  for  Eastside  Baby  Corner,  with  increased  participation  in  2nd  year.  

• Coin  drive  to  benefit  Hopelink,  where  we  collected  twice  as  much  money  as  the  nearest  school…with  ¼  of  the  student  population!  Increased  participation  in  2nd  year.  

 

2003  Publicity  Chairperson,  Auction  Committee  Somerset  Elementary  School,  Bellevue,  WA  Wrote  publicity-­‐oriented  articles  highlighting  the  importance  of  supporting  the  school  auction.  Articles  appeared  in  the  school  newsletter,  which  is  read  by  more  than  450  Somerset  Elementary  School  families.  Created  high-­‐quality  posters  advertising  different  ways  to  donate  to  the  auction.  Wrote  press-­‐releases  which  were  published  in  community  newsletters.      

2002  Publicity  Chairperson,  Auction  Committee  Noah’s  Ark  Christian  Preschool,  Sammamish,  WA  Wrote  publicity-­‐oriented  articles,  created  posters,  brochures,  and  other  materials.    

Professional  and  personal  activities  • Volunteer  tutor,  ParentNet  facilitator,  field-­‐trip  driver,  and  storyteller.    • I  enjoy  hiking,  skiing,  sea  kayaking,  and  anything  to  do  with  baseball  or  lacrosse.    

Despite  it  all,  I  am  a  Seattle  Mariners  fan.