Mary HillMobile: 07763 124233 ● Email: mary.winborn.business@gmail.com

I am an accomplished, resourceful and results-focused professional with successful experience in delivering and supporting a diverse range of projects within challenging environments. Demonstrate ability to manage multiple projects concurrently whilst engaging with strategic partners & third party suppliers to deliver successful results. Excel in managing budgets, resources and stakeholders. Excellent communication, negotiation and mediation skills with the ability to interact across all business hierarchies. Areas of demonstrated value include:

Project Planning & Management Stakeholder Management Resource Management Systems Implementation/Management Budget Management Team Management Transition Management Demand Management Project Management RAID Management Ability to adapt to any sector of industry Internet and Mobile Banking HR self Service systems DV security clearance until Oct 2012

Delivery focussed Asset Management Business Change & Transformation

Management

Further Skills & Knowledge: Microsoft Project; EPM; Hydra; Microsoft Office Suite; APM; Prince2 qualified; ITIL awareness; SharePoint

Professional DevelopmentPrince2 Practitioner (Feb 2016)Prince2 Foundation (Dec 2015) APM Introductory Certificate (2008)Project Leadership Management & Communications (2008)NVQ Assessor (1998)

Professional Contractor Experience

Sabbatical – August 2015 – January 2016 now currently looking for a role

Friends life (Aviva) - April 2015 to August 2015

Solvency II - Senior PMO Analyst (Asset Management)Employed for holiday cover within the Solvency II Programme office

Nationwide - June 2012 to March 2015 (multiple roles)

Project ManagerInitially worked alongside the Demand Manager within the Digital Development Centre (DDC), and then rose to the challenge of achieving that role working with two of the largest UK consultancy firms, Accenture and IBM, in order to prioritise the pipeline of work packages being requested by the Business, including mandatory/legal changes, to the value of circa £35m minimum.

The role included:• First point of contact/gatekeeper for the Business for initial mobile/internet development

requirement enquiries

• Initial assessment of the work requested from the Business and identifying if it will impact the DDC; attending Inception/Project kick-off meetings for further details and clarity

• Management of the Solutions (Business Analysts) team • Advise the projects on what type of documentation and level of detail is required for entry

criteria into a release and the potential timescales of the releases for their awareness• Planning and managing of release cycles• Forecast the effort required and produce a Demand Plan showing the potential future work,

thus enabling the DDC to up/down scale resource to match the projected future demand• Attendance of additional Business Project meetings to understand and obtain a view of

upcoming work with Heads of Departments• Obtaining capacity numbers against man development days to assess the size of releases• Continuous process improvement and communication with Business stakeholders

Project ManagerKey member of the Transition team, reporting to the Service Optimisation Manager to deliver the knowledge transfer of 75 applications to a 3rd party, transformation and continuous improvement of the Multi-Channel Development Centre (MCDC) performance within the Mobile Banking department, this included:

• Maintaining the MCDC transformation Project plan, tracking and delivery of activities, working with suppliers and stakeholders as necessary to ensure timely and successful delivery of services

• Defining performance baselines and tracking improvements• Managing the delivery of supplier commitments made as part of the sourcing strategy for

the MCDC to ensure the business was suitably engaged to maximise the benefit achieved• Developing cooperative relationships between Nationwide SMEs and the outsource partner

in order to ensure a successful knowledge transition of systems & services both to onshore and offshore teams as well as Production/Application Support

• Monitoring service levels (SLAs) delivered by the outsourcer post knowledge transition to ensure project success criteria can fulfil and meet the Business, stakeholders and Compliance’s agreed expectations

• Close relationship with Application Support to agree key acceptance criteria resulting in sign off with senior management and therefore effective service readiness and operational acceptance

• ‘End of Life’ applications established and decommissioned• Documented Project strategy for future company knowledge transitions• Acted as a consultant for another transition project to a different strategic partner

(Accenture) whilst actively managing the one with IBM

Senior Project Analyst/LeadProject analyst skills were quickly acknowledged resulting in being in demand in three different business areas within the company, Payments, Mortgages and a Digital Development Centre. The tasks encompassed:

• Implementing a SharePoint site across multiple teams to create a centralised knowledge base of systems & processes and a central business communications point

• The ability to step in and fix problem areas• Improving processes within various departments such as Change and Risk Management• Maintaining and monitoring RAID logs and milestones • Liaising with Programme teams and PMs• Preparing weekly, monthly and adhoc reports

Mentor for Project Support/Admin• Produced processes for measuring competence and development against company

standards• Coaching to enable successful integration into the workplace• Team development within various areas within the business

Simplyhealth (Private Health Insurance) - March 2006 to June 2012

Project Manager with the successful end to end delivery of the following projects that included all aspects of management of design, build, test (inc UAT/proving) and Go Live• An image replacement solution that was integral to the company• HR Self Service system• Two migration projects

Project Support• Supported four projects for new insurance products• Responsible for a Portfolio budget of £3million• Responsible for RAID, Milestones, monthly/adhoc reporting, project plans• Stakeholder management• Managing Project Admin/support staff

Jacqueline Webb & Co. – May 2005 to March 2006Allocations and Reports Secretary•Researching and recruiting specific medical experts to undertake medico-legal report

instructions for personnel injury and medical negligence cases•Proof reading and correcting the reports making sure that they are able to stand up in

Court

QinetiQ – July 2002 to April 2005PA/Project Support to Harrier GR9/Tornado - NETMA programmeIntranet Power User for shared data environment for MoD, QinetiQ, BAES, DPA and DLOInformation Warehouse Administrator

Other roles:

Administrative Assistant National Trust Wessex Division (Nov 2001 – July 2002)NVQ AssessorClerical AssistantTeacher & Deputy Childcare SupervisorNorland Nanny & Maternity Nurse

Other interests

Skiing, sailing, cycling, squash, travelling and cooking