Marsha Ann Arnold

3408 Bangor Crescent

Chesapeake, VA 23503

Phone 202-510-7008

marshaarnold2727@gmail.com

QUALIFICATIONS:

Twelve years of Human Resource management experience for both civilian and military. Confident and self-motivated; proven skills in resolving customer’s problems while

maintaining morale in a high-volume atmosphere. Possess excellent communication and inter-personal skills interacting with customers of all socioeconomic backgrounds and am

able to quickly gain customer's confidence and trust. Ability to work in a fast-paced, intense environment; organized and able to meet deadlines and manage multiple tasks.

EDUCATION

Bachelors of Business Administration; Strayer University, Sept 2013.

Associates; Community College of the Air Force, Human Resource, 55 semester hours.

EXPERIENCE

October 2013 - Present - Focus on family life/home-maker

April 2010 - Sep 2013 - Full time college student

October 2009 - April 2010 - Adjusting to civilian life

Customer Service Supervisor

Little Rock AFB, AR

Jan 2007 – Oct 2009

-Provided personnel service to over 7,000 military members, 24,000 family members, and

54,000 government employees. Processed approximately 800 active duty, dependent, and retiree identification cards.

-Supervised 6 military members and oversaw the duties of creating identification cards and updating active duty members/dependents information in the Real-Time Automated Personnel Identification System (RAPIDS) and the Defense Enrollment Eligibility Reporting

System (DEERS). -Wrote all performance reviews and reports for personnel assigned to me.

-Counseled active duty members and dependents on military benefits including Servicemembers' Group Life Insurance (SGLI) and Family Servicemembers' Group Life Insurance (FSGLI).

-Controlled accountability of over 200 hundred deployed personnel which included scheduling training and managing tactical vehicle accounts.

Personnel Programs Manager Retirements and Separations Counselor

Bolling AFB, Washington, D.C.

Mar 2003 – Jan 2007

-Coordinated successful Commander's Calls/All Hands meetings and award ceremonies that

lead to boosted moral and supported communication within the unit. -Supervised one military personnel and one civilian employee; responsible for writing the performance report for the military member.

-Non-Commissioned Officer in Charge (NCOIC) of the retirements and Separations office. -Responsible for all separation and retirement actions to include providing personnel support

to over 13,000 military members assigned to 448 units including 350 personnel assigned to 144 units worldwide. -Subject matter expert on the retirement and separation process; counseling members,

processing 650 retirement and 300 separation applications, preparing retirement and separation orders and official documents, monitors/updates weekly transaction registers (TR)

and the Case Management System (CMS). -Assisted with auditing the Military Personell Flight records to ensure 100% accountability of (SGLIs) and emergency data cards

Commander Support Staff Royal AFB, Lakenheath, UK

Mar 2002 - Mar 2003

-Provided support and customer service actions to include assignment preference updates, promotion and reenlistment updates, assigning leave authorization numbers and assisting

over 700 military members with in/out processing the unit. -Primary Government Purchase Card (GPC) Cardholder for all squadron staff offices; purchasing supplies for day to day use by unit personnel.

Separation/Customer Service Journeyman

48th Mission Support Squadron, Royal AFB, Lakenheath, UK

May 1999 - Mar 2002 -Ensured that all documents associated with separations were completed accurately and

updated in all personnel systems. -Provided customer support to over 5,000 military personnel, their families, and retirees.

-Oversaw the screening and auditing of 1,200 personnel records.

Records Management Technician

319th Training Squadron, Lackland AFB, San Antonio TX

Sept 97 - May 99 -Served as the Records Manager for over 35,000 personnel records for Guard, Reserve, and Active duty military members.

-Briefed over 20,000 new trainees on preliminary information before they were in processed.

CREDENTIALS

Secret Security Clearance. Proficient in Microsoft Word, PowerPoint, Excel, and Outlook.

Able to type 50 words per minute.

PERSONAL REFERENCES

Name Position/Organization Years known Phone #

Michele Levesque Admin Officer/USN 2 757-951-3509

Deborah Virgil USAF, Retired 11 202-231-1670

TRAINING

Professional Military Education Airman Leadership School

AWARDS AND RECOGNITION

Military Personnel Performer of the month, Jan 2005.

Commander Support Staff Diamond Sharp Team Award, Feb 2003. Military Personnel Flight Airman of the Quarter, Jan-Mar 2001.