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People’s Insights: Volume 2, Issue 32 Reputation | Employee Engagement | Citizenship Marsh University

Marsh University – People’s Insights Volume 2, Issue 32

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This week, we distill insights around Marsh University - an internal platform where Marsh’s ‘crowd’ of 26,000 employees can share their expertise and experience with one another. For more about Marsh U, visit: http://peopleslab.mslgroup.com/peoplesinsights/marsh-university-peoples-insights-volume-2-issue-32 100+ thinkers and planners within MSLGROUP share and discuss inspiring projects on reputation, employee engagement and citizenship on the MSLGROUP Insights Network. Every week, we pick up one project and do a deep dive into conversations around it -- on the MSLGROUP Insights Network itself but also on the broader social web -- to distill insights and foresights. We share these insights with you on our People’s Insights blog and compile the best insights from the network and the blog in the People’s Insights Quarterly Magazine, as a showcase of our capabilities.

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Page 1: Marsh University – People’s Insights Volume 2, Issue 32

Peoplersquos Insights Volume 2 Issue 32

Reputation | Employee Engagement | Citizenship

Marsh University

What is Marsh University

Source informationweekcom

Insurance brokerage Marsh launched Marsh University in 2010 to combat low employee engagement scores in career development The program encourages Marshrsquos to share their expertise and experience over an internal blogging and collaborative web platform

Challenge Low engagement scores

In an employee survey conducted in 2009 Marsh found that scores were low and that career development was an area of concern for employees ndash and also an opportunity for talent teams

[ Marsh ] got involved in the founding of the university shortly after a 2009 colleague-engagement survey found that career development at Marsh was an opportunity for improvement that could lead to increased engagement levels among employees

Michael OBrienTalent Management Columnist at HRE Online

ldquoEveryone is a teacherrdquo

Expanding their employee training programs was too expensive Instead Marsh decided to tap into the expertise and skills of their employees and facilitate knowledge share using a social platform Built on this principle that ldquoEveryone is a teacherrdquo employees were asked - ldquoWhat would you teachrdquo

Their solution turn to cutting-edge social technology to create a global community where employees could tap into the collective experience networks and resources of the firm This was a bold move in the traditionally conservative insurance industry

Kyle LagunasTalent Acquisition Analyst at Brandon Hall Group

Affordable technology

To maintain cost and reduce set up time Marsh decided not to build a cutting edge platform from scratch but instead to use simple tools platforms that already existed A hidden benefit of this approach ndash some employees may already be familiar or even well versed with the tools

Rather than building on an enterprise social networking suite Marsh partnered with a startup Red Rover that helped cobble together a solution including components like WordPress blogging software Box file sharing Kaltura for corporate video sharing and Red Rovers own software for microblogging member profiles and group discussions

David CarrEditor at InformationWeek

Reliance on Insight

Introducing Social Employee Engagement Shifting From Technology To People

In the report Introducing Social Employee Engagement Shifting From Technology To People Dean Parker highlights the importance of a relevant purpose for engaging employees online First consider specific issues related to stakeholders Then address them in a creative way

Marsh U features

The platform offers three key features employees can ask questions and offer answers on a QampA board topic experts can share their knowledge through blogs employees can share content to discuss using Spark either with the whole network or within interest-based Groups

Sparking adoption

Published in Connect 13 Engaging the Social Workforce ebook

To spark adoption at the launch of Marsh U Marsh pre-recruited 350 employees who would share knowledge and ambassadors who would promote the program Marsh also set up a support team to help colleagues use the platform and the Marsh U Certified Blogger Program to train employees on how to blog

Building a sharing culture

Source nngroupcomarticlesparticipation-inequality

A common challenge for talent professionals is getting more people active - How do you get employees to overcome their shyness and the fear of lsquoam I right rsquo

Link to Business case

Source new-talent-timessoftwareadvicecom

The Marsh U team monitors activity on the platform and evaluates performance against employee engagement scores Online sharing has already contributed to at least one new business deal and the team is exploring other potentials of the platform

Endless applications

Several businesses are using internal social networks to connect employees across physical and culture boundaries or to find the next big ideaThe combination of social media technology and the renewed focus on treating employees as customers and engaging with them can have endless applications

Wersquore a knowledge based organization so the next big idea is sitting in the mind of one of our employees The best thing we can do as internal communications is to provide the tools and platforms for them to do that in a way that other employees can jump in commenting and

Becky Graebe Internal Communications Manager at SAS

Read Peoplersquos Lab insights amp foresights

The Peoplersquos Lab team shares the insights and foresights from the MSLGROUP Insights Network on the Peoplersquos Insights weekly blog quarterly magazine and annual report

MSLGROUP INSIGHTS NETWORK100+ MSLGROUP planners share and discuss inspiring projects on reputation employee engagement and citizenship

PEOPLErsquoS INSIGHTS WEEKLY BLOG

We deep dive into conversations around one project to distill insights and foresights

PEOPLErsquoS INSIGHTS QUARTERLY MAGAZINEEvery quarter we compile the best insights from the network and the blog into a magazine as a showcase of our capabilities

For more visit httppeopleslabmslgroupcompeoplesinsights

Peoplersquos Lab Crowdsourcing Insights amp Innovation

Peoplersquos Lab is MSLGROUPrsquos proprietary crowdsourcing platform and approach that helps organizations tap into peoplersquos insight for innovation storytelling and change

For more visit httppeopleslabmslgroupcompeoplesinsights

For Peoplersquos Lab solutions please contact pascalbeuclermslgroupcom

Page 2: Marsh University – People’s Insights Volume 2, Issue 32

What is Marsh University

Source informationweekcom

Insurance brokerage Marsh launched Marsh University in 2010 to combat low employee engagement scores in career development The program encourages Marshrsquos to share their expertise and experience over an internal blogging and collaborative web platform

Challenge Low engagement scores

In an employee survey conducted in 2009 Marsh found that scores were low and that career development was an area of concern for employees ndash and also an opportunity for talent teams

[ Marsh ] got involved in the founding of the university shortly after a 2009 colleague-engagement survey found that career development at Marsh was an opportunity for improvement that could lead to increased engagement levels among employees

Michael OBrienTalent Management Columnist at HRE Online

ldquoEveryone is a teacherrdquo

Expanding their employee training programs was too expensive Instead Marsh decided to tap into the expertise and skills of their employees and facilitate knowledge share using a social platform Built on this principle that ldquoEveryone is a teacherrdquo employees were asked - ldquoWhat would you teachrdquo

Their solution turn to cutting-edge social technology to create a global community where employees could tap into the collective experience networks and resources of the firm This was a bold move in the traditionally conservative insurance industry

Kyle LagunasTalent Acquisition Analyst at Brandon Hall Group

Affordable technology

To maintain cost and reduce set up time Marsh decided not to build a cutting edge platform from scratch but instead to use simple tools platforms that already existed A hidden benefit of this approach ndash some employees may already be familiar or even well versed with the tools

Rather than building on an enterprise social networking suite Marsh partnered with a startup Red Rover that helped cobble together a solution including components like WordPress blogging software Box file sharing Kaltura for corporate video sharing and Red Rovers own software for microblogging member profiles and group discussions

David CarrEditor at InformationWeek

Reliance on Insight

Introducing Social Employee Engagement Shifting From Technology To People

In the report Introducing Social Employee Engagement Shifting From Technology To People Dean Parker highlights the importance of a relevant purpose for engaging employees online First consider specific issues related to stakeholders Then address them in a creative way

Marsh U features

The platform offers three key features employees can ask questions and offer answers on a QampA board topic experts can share their knowledge through blogs employees can share content to discuss using Spark either with the whole network or within interest-based Groups

Sparking adoption

Published in Connect 13 Engaging the Social Workforce ebook

To spark adoption at the launch of Marsh U Marsh pre-recruited 350 employees who would share knowledge and ambassadors who would promote the program Marsh also set up a support team to help colleagues use the platform and the Marsh U Certified Blogger Program to train employees on how to blog

Building a sharing culture

Source nngroupcomarticlesparticipation-inequality

A common challenge for talent professionals is getting more people active - How do you get employees to overcome their shyness and the fear of lsquoam I right rsquo

Link to Business case

Source new-talent-timessoftwareadvicecom

The Marsh U team monitors activity on the platform and evaluates performance against employee engagement scores Online sharing has already contributed to at least one new business deal and the team is exploring other potentials of the platform

Endless applications

Several businesses are using internal social networks to connect employees across physical and culture boundaries or to find the next big ideaThe combination of social media technology and the renewed focus on treating employees as customers and engaging with them can have endless applications

Wersquore a knowledge based organization so the next big idea is sitting in the mind of one of our employees The best thing we can do as internal communications is to provide the tools and platforms for them to do that in a way that other employees can jump in commenting and

Becky Graebe Internal Communications Manager at SAS

Read Peoplersquos Lab insights amp foresights

The Peoplersquos Lab team shares the insights and foresights from the MSLGROUP Insights Network on the Peoplersquos Insights weekly blog quarterly magazine and annual report

MSLGROUP INSIGHTS NETWORK100+ MSLGROUP planners share and discuss inspiring projects on reputation employee engagement and citizenship

PEOPLErsquoS INSIGHTS WEEKLY BLOG

We deep dive into conversations around one project to distill insights and foresights

PEOPLErsquoS INSIGHTS QUARTERLY MAGAZINEEvery quarter we compile the best insights from the network and the blog into a magazine as a showcase of our capabilities

For more visit httppeopleslabmslgroupcompeoplesinsights

Peoplersquos Lab Crowdsourcing Insights amp Innovation

Peoplersquos Lab is MSLGROUPrsquos proprietary crowdsourcing platform and approach that helps organizations tap into peoplersquos insight for innovation storytelling and change

For more visit httppeopleslabmslgroupcompeoplesinsights

For Peoplersquos Lab solutions please contact pascalbeuclermslgroupcom

Page 3: Marsh University – People’s Insights Volume 2, Issue 32

Challenge Low engagement scores

In an employee survey conducted in 2009 Marsh found that scores were low and that career development was an area of concern for employees ndash and also an opportunity for talent teams

[ Marsh ] got involved in the founding of the university shortly after a 2009 colleague-engagement survey found that career development at Marsh was an opportunity for improvement that could lead to increased engagement levels among employees

Michael OBrienTalent Management Columnist at HRE Online

ldquoEveryone is a teacherrdquo

Expanding their employee training programs was too expensive Instead Marsh decided to tap into the expertise and skills of their employees and facilitate knowledge share using a social platform Built on this principle that ldquoEveryone is a teacherrdquo employees were asked - ldquoWhat would you teachrdquo

Their solution turn to cutting-edge social technology to create a global community where employees could tap into the collective experience networks and resources of the firm This was a bold move in the traditionally conservative insurance industry

Kyle LagunasTalent Acquisition Analyst at Brandon Hall Group

Affordable technology

To maintain cost and reduce set up time Marsh decided not to build a cutting edge platform from scratch but instead to use simple tools platforms that already existed A hidden benefit of this approach ndash some employees may already be familiar or even well versed with the tools

Rather than building on an enterprise social networking suite Marsh partnered with a startup Red Rover that helped cobble together a solution including components like WordPress blogging software Box file sharing Kaltura for corporate video sharing and Red Rovers own software for microblogging member profiles and group discussions

David CarrEditor at InformationWeek

Reliance on Insight

Introducing Social Employee Engagement Shifting From Technology To People

In the report Introducing Social Employee Engagement Shifting From Technology To People Dean Parker highlights the importance of a relevant purpose for engaging employees online First consider specific issues related to stakeholders Then address them in a creative way

Marsh U features

The platform offers three key features employees can ask questions and offer answers on a QampA board topic experts can share their knowledge through blogs employees can share content to discuss using Spark either with the whole network or within interest-based Groups

Sparking adoption

Published in Connect 13 Engaging the Social Workforce ebook

To spark adoption at the launch of Marsh U Marsh pre-recruited 350 employees who would share knowledge and ambassadors who would promote the program Marsh also set up a support team to help colleagues use the platform and the Marsh U Certified Blogger Program to train employees on how to blog

Building a sharing culture

Source nngroupcomarticlesparticipation-inequality

A common challenge for talent professionals is getting more people active - How do you get employees to overcome their shyness and the fear of lsquoam I right rsquo

Link to Business case

Source new-talent-timessoftwareadvicecom

The Marsh U team monitors activity on the platform and evaluates performance against employee engagement scores Online sharing has already contributed to at least one new business deal and the team is exploring other potentials of the platform

Endless applications

Several businesses are using internal social networks to connect employees across physical and culture boundaries or to find the next big ideaThe combination of social media technology and the renewed focus on treating employees as customers and engaging with them can have endless applications

Wersquore a knowledge based organization so the next big idea is sitting in the mind of one of our employees The best thing we can do as internal communications is to provide the tools and platforms for them to do that in a way that other employees can jump in commenting and

Becky Graebe Internal Communications Manager at SAS

Read Peoplersquos Lab insights amp foresights

The Peoplersquos Lab team shares the insights and foresights from the MSLGROUP Insights Network on the Peoplersquos Insights weekly blog quarterly magazine and annual report

MSLGROUP INSIGHTS NETWORK100+ MSLGROUP planners share and discuss inspiring projects on reputation employee engagement and citizenship

PEOPLErsquoS INSIGHTS WEEKLY BLOG

We deep dive into conversations around one project to distill insights and foresights

PEOPLErsquoS INSIGHTS QUARTERLY MAGAZINEEvery quarter we compile the best insights from the network and the blog into a magazine as a showcase of our capabilities

For more visit httppeopleslabmslgroupcompeoplesinsights

Peoplersquos Lab Crowdsourcing Insights amp Innovation

Peoplersquos Lab is MSLGROUPrsquos proprietary crowdsourcing platform and approach that helps organizations tap into peoplersquos insight for innovation storytelling and change

For more visit httppeopleslabmslgroupcompeoplesinsights

For Peoplersquos Lab solutions please contact pascalbeuclermslgroupcom

Page 4: Marsh University – People’s Insights Volume 2, Issue 32

ldquoEveryone is a teacherrdquo

Expanding their employee training programs was too expensive Instead Marsh decided to tap into the expertise and skills of their employees and facilitate knowledge share using a social platform Built on this principle that ldquoEveryone is a teacherrdquo employees were asked - ldquoWhat would you teachrdquo

Their solution turn to cutting-edge social technology to create a global community where employees could tap into the collective experience networks and resources of the firm This was a bold move in the traditionally conservative insurance industry

Kyle LagunasTalent Acquisition Analyst at Brandon Hall Group

Affordable technology

To maintain cost and reduce set up time Marsh decided not to build a cutting edge platform from scratch but instead to use simple tools platforms that already existed A hidden benefit of this approach ndash some employees may already be familiar or even well versed with the tools

Rather than building on an enterprise social networking suite Marsh partnered with a startup Red Rover that helped cobble together a solution including components like WordPress blogging software Box file sharing Kaltura for corporate video sharing and Red Rovers own software for microblogging member profiles and group discussions

David CarrEditor at InformationWeek

Reliance on Insight

Introducing Social Employee Engagement Shifting From Technology To People

In the report Introducing Social Employee Engagement Shifting From Technology To People Dean Parker highlights the importance of a relevant purpose for engaging employees online First consider specific issues related to stakeholders Then address them in a creative way

Marsh U features

The platform offers three key features employees can ask questions and offer answers on a QampA board topic experts can share their knowledge through blogs employees can share content to discuss using Spark either with the whole network or within interest-based Groups

Sparking adoption

Published in Connect 13 Engaging the Social Workforce ebook

To spark adoption at the launch of Marsh U Marsh pre-recruited 350 employees who would share knowledge and ambassadors who would promote the program Marsh also set up a support team to help colleagues use the platform and the Marsh U Certified Blogger Program to train employees on how to blog

Building a sharing culture

Source nngroupcomarticlesparticipation-inequality

A common challenge for talent professionals is getting more people active - How do you get employees to overcome their shyness and the fear of lsquoam I right rsquo

Link to Business case

Source new-talent-timessoftwareadvicecom

The Marsh U team monitors activity on the platform and evaluates performance against employee engagement scores Online sharing has already contributed to at least one new business deal and the team is exploring other potentials of the platform

Endless applications

Several businesses are using internal social networks to connect employees across physical and culture boundaries or to find the next big ideaThe combination of social media technology and the renewed focus on treating employees as customers and engaging with them can have endless applications

Wersquore a knowledge based organization so the next big idea is sitting in the mind of one of our employees The best thing we can do as internal communications is to provide the tools and platforms for them to do that in a way that other employees can jump in commenting and

Becky Graebe Internal Communications Manager at SAS

Read Peoplersquos Lab insights amp foresights

The Peoplersquos Lab team shares the insights and foresights from the MSLGROUP Insights Network on the Peoplersquos Insights weekly blog quarterly magazine and annual report

MSLGROUP INSIGHTS NETWORK100+ MSLGROUP planners share and discuss inspiring projects on reputation employee engagement and citizenship

PEOPLErsquoS INSIGHTS WEEKLY BLOG

We deep dive into conversations around one project to distill insights and foresights

PEOPLErsquoS INSIGHTS QUARTERLY MAGAZINEEvery quarter we compile the best insights from the network and the blog into a magazine as a showcase of our capabilities

For more visit httppeopleslabmslgroupcompeoplesinsights

Peoplersquos Lab Crowdsourcing Insights amp Innovation

Peoplersquos Lab is MSLGROUPrsquos proprietary crowdsourcing platform and approach that helps organizations tap into peoplersquos insight for innovation storytelling and change

For more visit httppeopleslabmslgroupcompeoplesinsights

For Peoplersquos Lab solutions please contact pascalbeuclermslgroupcom

Page 5: Marsh University – People’s Insights Volume 2, Issue 32

Affordable technology

To maintain cost and reduce set up time Marsh decided not to build a cutting edge platform from scratch but instead to use simple tools platforms that already existed A hidden benefit of this approach ndash some employees may already be familiar or even well versed with the tools

Rather than building on an enterprise social networking suite Marsh partnered with a startup Red Rover that helped cobble together a solution including components like WordPress blogging software Box file sharing Kaltura for corporate video sharing and Red Rovers own software for microblogging member profiles and group discussions

David CarrEditor at InformationWeek

Reliance on Insight

Introducing Social Employee Engagement Shifting From Technology To People

In the report Introducing Social Employee Engagement Shifting From Technology To People Dean Parker highlights the importance of a relevant purpose for engaging employees online First consider specific issues related to stakeholders Then address them in a creative way

Marsh U features

The platform offers three key features employees can ask questions and offer answers on a QampA board topic experts can share their knowledge through blogs employees can share content to discuss using Spark either with the whole network or within interest-based Groups

Sparking adoption

Published in Connect 13 Engaging the Social Workforce ebook

To spark adoption at the launch of Marsh U Marsh pre-recruited 350 employees who would share knowledge and ambassadors who would promote the program Marsh also set up a support team to help colleagues use the platform and the Marsh U Certified Blogger Program to train employees on how to blog

Building a sharing culture

Source nngroupcomarticlesparticipation-inequality

A common challenge for talent professionals is getting more people active - How do you get employees to overcome their shyness and the fear of lsquoam I right rsquo

Link to Business case

Source new-talent-timessoftwareadvicecom

The Marsh U team monitors activity on the platform and evaluates performance against employee engagement scores Online sharing has already contributed to at least one new business deal and the team is exploring other potentials of the platform

Endless applications

Several businesses are using internal social networks to connect employees across physical and culture boundaries or to find the next big ideaThe combination of social media technology and the renewed focus on treating employees as customers and engaging with them can have endless applications

Wersquore a knowledge based organization so the next big idea is sitting in the mind of one of our employees The best thing we can do as internal communications is to provide the tools and platforms for them to do that in a way that other employees can jump in commenting and

Becky Graebe Internal Communications Manager at SAS

Read Peoplersquos Lab insights amp foresights

The Peoplersquos Lab team shares the insights and foresights from the MSLGROUP Insights Network on the Peoplersquos Insights weekly blog quarterly magazine and annual report

MSLGROUP INSIGHTS NETWORK100+ MSLGROUP planners share and discuss inspiring projects on reputation employee engagement and citizenship

PEOPLErsquoS INSIGHTS WEEKLY BLOG

We deep dive into conversations around one project to distill insights and foresights

PEOPLErsquoS INSIGHTS QUARTERLY MAGAZINEEvery quarter we compile the best insights from the network and the blog into a magazine as a showcase of our capabilities

For more visit httppeopleslabmslgroupcompeoplesinsights

Peoplersquos Lab Crowdsourcing Insights amp Innovation

Peoplersquos Lab is MSLGROUPrsquos proprietary crowdsourcing platform and approach that helps organizations tap into peoplersquos insight for innovation storytelling and change

For more visit httppeopleslabmslgroupcompeoplesinsights

For Peoplersquos Lab solutions please contact pascalbeuclermslgroupcom

Page 6: Marsh University – People’s Insights Volume 2, Issue 32

Reliance on Insight

Introducing Social Employee Engagement Shifting From Technology To People

In the report Introducing Social Employee Engagement Shifting From Technology To People Dean Parker highlights the importance of a relevant purpose for engaging employees online First consider specific issues related to stakeholders Then address them in a creative way

Marsh U features

The platform offers three key features employees can ask questions and offer answers on a QampA board topic experts can share their knowledge through blogs employees can share content to discuss using Spark either with the whole network or within interest-based Groups

Sparking adoption

Published in Connect 13 Engaging the Social Workforce ebook

To spark adoption at the launch of Marsh U Marsh pre-recruited 350 employees who would share knowledge and ambassadors who would promote the program Marsh also set up a support team to help colleagues use the platform and the Marsh U Certified Blogger Program to train employees on how to blog

Building a sharing culture

Source nngroupcomarticlesparticipation-inequality

A common challenge for talent professionals is getting more people active - How do you get employees to overcome their shyness and the fear of lsquoam I right rsquo

Link to Business case

Source new-talent-timessoftwareadvicecom

The Marsh U team monitors activity on the platform and evaluates performance against employee engagement scores Online sharing has already contributed to at least one new business deal and the team is exploring other potentials of the platform

Endless applications

Several businesses are using internal social networks to connect employees across physical and culture boundaries or to find the next big ideaThe combination of social media technology and the renewed focus on treating employees as customers and engaging with them can have endless applications

Wersquore a knowledge based organization so the next big idea is sitting in the mind of one of our employees The best thing we can do as internal communications is to provide the tools and platforms for them to do that in a way that other employees can jump in commenting and

Becky Graebe Internal Communications Manager at SAS

Read Peoplersquos Lab insights amp foresights

The Peoplersquos Lab team shares the insights and foresights from the MSLGROUP Insights Network on the Peoplersquos Insights weekly blog quarterly magazine and annual report

MSLGROUP INSIGHTS NETWORK100+ MSLGROUP planners share and discuss inspiring projects on reputation employee engagement and citizenship

PEOPLErsquoS INSIGHTS WEEKLY BLOG

We deep dive into conversations around one project to distill insights and foresights

PEOPLErsquoS INSIGHTS QUARTERLY MAGAZINEEvery quarter we compile the best insights from the network and the blog into a magazine as a showcase of our capabilities

For more visit httppeopleslabmslgroupcompeoplesinsights

Peoplersquos Lab Crowdsourcing Insights amp Innovation

Peoplersquos Lab is MSLGROUPrsquos proprietary crowdsourcing platform and approach that helps organizations tap into peoplersquos insight for innovation storytelling and change

For more visit httppeopleslabmslgroupcompeoplesinsights

For Peoplersquos Lab solutions please contact pascalbeuclermslgroupcom

Page 7: Marsh University – People’s Insights Volume 2, Issue 32

Marsh U features

The platform offers three key features employees can ask questions and offer answers on a QampA board topic experts can share their knowledge through blogs employees can share content to discuss using Spark either with the whole network or within interest-based Groups

Sparking adoption

Published in Connect 13 Engaging the Social Workforce ebook

To spark adoption at the launch of Marsh U Marsh pre-recruited 350 employees who would share knowledge and ambassadors who would promote the program Marsh also set up a support team to help colleagues use the platform and the Marsh U Certified Blogger Program to train employees on how to blog

Building a sharing culture

Source nngroupcomarticlesparticipation-inequality

A common challenge for talent professionals is getting more people active - How do you get employees to overcome their shyness and the fear of lsquoam I right rsquo

Link to Business case

Source new-talent-timessoftwareadvicecom

The Marsh U team monitors activity on the platform and evaluates performance against employee engagement scores Online sharing has already contributed to at least one new business deal and the team is exploring other potentials of the platform

Endless applications

Several businesses are using internal social networks to connect employees across physical and culture boundaries or to find the next big ideaThe combination of social media technology and the renewed focus on treating employees as customers and engaging with them can have endless applications

Wersquore a knowledge based organization so the next big idea is sitting in the mind of one of our employees The best thing we can do as internal communications is to provide the tools and platforms for them to do that in a way that other employees can jump in commenting and

Becky Graebe Internal Communications Manager at SAS

Read Peoplersquos Lab insights amp foresights

The Peoplersquos Lab team shares the insights and foresights from the MSLGROUP Insights Network on the Peoplersquos Insights weekly blog quarterly magazine and annual report

MSLGROUP INSIGHTS NETWORK100+ MSLGROUP planners share and discuss inspiring projects on reputation employee engagement and citizenship

PEOPLErsquoS INSIGHTS WEEKLY BLOG

We deep dive into conversations around one project to distill insights and foresights

PEOPLErsquoS INSIGHTS QUARTERLY MAGAZINEEvery quarter we compile the best insights from the network and the blog into a magazine as a showcase of our capabilities

For more visit httppeopleslabmslgroupcompeoplesinsights

Peoplersquos Lab Crowdsourcing Insights amp Innovation

Peoplersquos Lab is MSLGROUPrsquos proprietary crowdsourcing platform and approach that helps organizations tap into peoplersquos insight for innovation storytelling and change

For more visit httppeopleslabmslgroupcompeoplesinsights

For Peoplersquos Lab solutions please contact pascalbeuclermslgroupcom

Page 8: Marsh University – People’s Insights Volume 2, Issue 32

Sparking adoption

Published in Connect 13 Engaging the Social Workforce ebook

To spark adoption at the launch of Marsh U Marsh pre-recruited 350 employees who would share knowledge and ambassadors who would promote the program Marsh also set up a support team to help colleagues use the platform and the Marsh U Certified Blogger Program to train employees on how to blog

Building a sharing culture

Source nngroupcomarticlesparticipation-inequality

A common challenge for talent professionals is getting more people active - How do you get employees to overcome their shyness and the fear of lsquoam I right rsquo

Link to Business case

Source new-talent-timessoftwareadvicecom

The Marsh U team monitors activity on the platform and evaluates performance against employee engagement scores Online sharing has already contributed to at least one new business deal and the team is exploring other potentials of the platform

Endless applications

Several businesses are using internal social networks to connect employees across physical and culture boundaries or to find the next big ideaThe combination of social media technology and the renewed focus on treating employees as customers and engaging with them can have endless applications

Wersquore a knowledge based organization so the next big idea is sitting in the mind of one of our employees The best thing we can do as internal communications is to provide the tools and platforms for them to do that in a way that other employees can jump in commenting and

Becky Graebe Internal Communications Manager at SAS

Read Peoplersquos Lab insights amp foresights

The Peoplersquos Lab team shares the insights and foresights from the MSLGROUP Insights Network on the Peoplersquos Insights weekly blog quarterly magazine and annual report

MSLGROUP INSIGHTS NETWORK100+ MSLGROUP planners share and discuss inspiring projects on reputation employee engagement and citizenship

PEOPLErsquoS INSIGHTS WEEKLY BLOG

We deep dive into conversations around one project to distill insights and foresights

PEOPLErsquoS INSIGHTS QUARTERLY MAGAZINEEvery quarter we compile the best insights from the network and the blog into a magazine as a showcase of our capabilities

For more visit httppeopleslabmslgroupcompeoplesinsights

Peoplersquos Lab Crowdsourcing Insights amp Innovation

Peoplersquos Lab is MSLGROUPrsquos proprietary crowdsourcing platform and approach that helps organizations tap into peoplersquos insight for innovation storytelling and change

For more visit httppeopleslabmslgroupcompeoplesinsights

For Peoplersquos Lab solutions please contact pascalbeuclermslgroupcom

Page 9: Marsh University – People’s Insights Volume 2, Issue 32

Building a sharing culture

Source nngroupcomarticlesparticipation-inequality

A common challenge for talent professionals is getting more people active - How do you get employees to overcome their shyness and the fear of lsquoam I right rsquo

Link to Business case

Source new-talent-timessoftwareadvicecom

The Marsh U team monitors activity on the platform and evaluates performance against employee engagement scores Online sharing has already contributed to at least one new business deal and the team is exploring other potentials of the platform

Endless applications

Several businesses are using internal social networks to connect employees across physical and culture boundaries or to find the next big ideaThe combination of social media technology and the renewed focus on treating employees as customers and engaging with them can have endless applications

Wersquore a knowledge based organization so the next big idea is sitting in the mind of one of our employees The best thing we can do as internal communications is to provide the tools and platforms for them to do that in a way that other employees can jump in commenting and

Becky Graebe Internal Communications Manager at SAS

Read Peoplersquos Lab insights amp foresights

The Peoplersquos Lab team shares the insights and foresights from the MSLGROUP Insights Network on the Peoplersquos Insights weekly blog quarterly magazine and annual report

MSLGROUP INSIGHTS NETWORK100+ MSLGROUP planners share and discuss inspiring projects on reputation employee engagement and citizenship

PEOPLErsquoS INSIGHTS WEEKLY BLOG

We deep dive into conversations around one project to distill insights and foresights

PEOPLErsquoS INSIGHTS QUARTERLY MAGAZINEEvery quarter we compile the best insights from the network and the blog into a magazine as a showcase of our capabilities

For more visit httppeopleslabmslgroupcompeoplesinsights

Peoplersquos Lab Crowdsourcing Insights amp Innovation

Peoplersquos Lab is MSLGROUPrsquos proprietary crowdsourcing platform and approach that helps organizations tap into peoplersquos insight for innovation storytelling and change

For more visit httppeopleslabmslgroupcompeoplesinsights

For Peoplersquos Lab solutions please contact pascalbeuclermslgroupcom

Page 10: Marsh University – People’s Insights Volume 2, Issue 32

Link to Business case

Source new-talent-timessoftwareadvicecom

The Marsh U team monitors activity on the platform and evaluates performance against employee engagement scores Online sharing has already contributed to at least one new business deal and the team is exploring other potentials of the platform

Endless applications

Several businesses are using internal social networks to connect employees across physical and culture boundaries or to find the next big ideaThe combination of social media technology and the renewed focus on treating employees as customers and engaging with them can have endless applications

Wersquore a knowledge based organization so the next big idea is sitting in the mind of one of our employees The best thing we can do as internal communications is to provide the tools and platforms for them to do that in a way that other employees can jump in commenting and

Becky Graebe Internal Communications Manager at SAS

Read Peoplersquos Lab insights amp foresights

The Peoplersquos Lab team shares the insights and foresights from the MSLGROUP Insights Network on the Peoplersquos Insights weekly blog quarterly magazine and annual report

MSLGROUP INSIGHTS NETWORK100+ MSLGROUP planners share and discuss inspiring projects on reputation employee engagement and citizenship

PEOPLErsquoS INSIGHTS WEEKLY BLOG

We deep dive into conversations around one project to distill insights and foresights

PEOPLErsquoS INSIGHTS QUARTERLY MAGAZINEEvery quarter we compile the best insights from the network and the blog into a magazine as a showcase of our capabilities

For more visit httppeopleslabmslgroupcompeoplesinsights

Peoplersquos Lab Crowdsourcing Insights amp Innovation

Peoplersquos Lab is MSLGROUPrsquos proprietary crowdsourcing platform and approach that helps organizations tap into peoplersquos insight for innovation storytelling and change

For more visit httppeopleslabmslgroupcompeoplesinsights

For Peoplersquos Lab solutions please contact pascalbeuclermslgroupcom

Page 11: Marsh University – People’s Insights Volume 2, Issue 32

Endless applications

Several businesses are using internal social networks to connect employees across physical and culture boundaries or to find the next big ideaThe combination of social media technology and the renewed focus on treating employees as customers and engaging with them can have endless applications

Wersquore a knowledge based organization so the next big idea is sitting in the mind of one of our employees The best thing we can do as internal communications is to provide the tools and platforms for them to do that in a way that other employees can jump in commenting and

Becky Graebe Internal Communications Manager at SAS

Read Peoplersquos Lab insights amp foresights

The Peoplersquos Lab team shares the insights and foresights from the MSLGROUP Insights Network on the Peoplersquos Insights weekly blog quarterly magazine and annual report

MSLGROUP INSIGHTS NETWORK100+ MSLGROUP planners share and discuss inspiring projects on reputation employee engagement and citizenship

PEOPLErsquoS INSIGHTS WEEKLY BLOG

We deep dive into conversations around one project to distill insights and foresights

PEOPLErsquoS INSIGHTS QUARTERLY MAGAZINEEvery quarter we compile the best insights from the network and the blog into a magazine as a showcase of our capabilities

For more visit httppeopleslabmslgroupcompeoplesinsights

Peoplersquos Lab Crowdsourcing Insights amp Innovation

Peoplersquos Lab is MSLGROUPrsquos proprietary crowdsourcing platform and approach that helps organizations tap into peoplersquos insight for innovation storytelling and change

For more visit httppeopleslabmslgroupcompeoplesinsights

For Peoplersquos Lab solutions please contact pascalbeuclermslgroupcom

Page 12: Marsh University – People’s Insights Volume 2, Issue 32

Read Peoplersquos Lab insights amp foresights

The Peoplersquos Lab team shares the insights and foresights from the MSLGROUP Insights Network on the Peoplersquos Insights weekly blog quarterly magazine and annual report

MSLGROUP INSIGHTS NETWORK100+ MSLGROUP planners share and discuss inspiring projects on reputation employee engagement and citizenship

PEOPLErsquoS INSIGHTS WEEKLY BLOG

We deep dive into conversations around one project to distill insights and foresights

PEOPLErsquoS INSIGHTS QUARTERLY MAGAZINEEvery quarter we compile the best insights from the network and the blog into a magazine as a showcase of our capabilities

For more visit httppeopleslabmslgroupcompeoplesinsights

Peoplersquos Lab Crowdsourcing Insights amp Innovation

Peoplersquos Lab is MSLGROUPrsquos proprietary crowdsourcing platform and approach that helps organizations tap into peoplersquos insight for innovation storytelling and change

For more visit httppeopleslabmslgroupcompeoplesinsights

For Peoplersquos Lab solutions please contact pascalbeuclermslgroupcom

Page 13: Marsh University – People’s Insights Volume 2, Issue 32

Peoplersquos Lab Crowdsourcing Insights amp Innovation

Peoplersquos Lab is MSLGROUPrsquos proprietary crowdsourcing platform and approach that helps organizations tap into peoplersquos insight for innovation storytelling and change

For more visit httppeopleslabmslgroupcompeoplesinsights

For Peoplersquos Lab solutions please contact pascalbeuclermslgroupcom

Page 14: Marsh University – People’s Insights Volume 2, Issue 32

For Peoplersquos Lab solutions please contact pascalbeuclermslgroupcom