By-SHIBANI SONAWANE

ASHA PATHANIA

TRAINING AND DEVELOPMENTAT

• Industry- Hospitality, Tourism• Founded- Washington , D.C., U.S,(May15,1927)

• Headquarters- Bethesda , Maryland ,U.S• Key people- J.W. MARRIOTT Jr.(Executive

chairman)• Arne Sorenson (CEO & President)

• Products- Hotels, Resorts• Revenue – US $13.3 billion(2011)• Employees- over 160000(2011)

• MARRIOTT is A leading lodging company with more than 3,700 lodging properties in 73

countries and territories.

• Marriott India is the Indian division of the Marriott International hotel chain. It was established in 1998 .

• It has hotels in Mumbai, Goa, Hyderabad, Pune, Gurgaon, Ahmedabad ,Chennai and Banglore.

MARRIOTT INDIA

 NEW HIRE ORIENTATION PROGRAM

The program starts with a new hire orientation program for all employees to ensure new staff have

the skills needed to perform effectively. The purpose of the program is to introduce new employees to the

Marriott culture, brand, and their specific hotel/region. 

INTERNATIONAL HOURLY TRAININGMarriott claims to provide 15 minutes to training each day to each hourly employee. The training addresses

the essential skill and knowledge areas, such as culinary, rooms operation, purchasing, that are

essential for employees to master in order to do their jobs.

GATEWAYSThe Gateways program is for hourly non-management

employees. It is designed to train discipline-specific skills necessary to individual positions. Participating disciplines

are: finance, HR, IT, loss prevention, PR and sales. 

CORE MANAGEMENT TRAININGMarriot managers participate in over 20 different

management training programs. Courses are taught by certified trainers, professional experts, and property based

management. Other courses are self-directed, including internet-based learning. Classes generally have 20-25 participants and include extensive group interaction, hands-on activities, pre and post-test evaluation, and

action planning. 

GET ON BOARDThis learning experience is designed to introduce new

managers hired both externally and internally to International Lodging. Through a variety of mediums,

the manager "new to Marriott International" experiences and learns Marriott's culture, policies and

procedures for International Lodging while building the necessary relationships.

 ASHRIDGE VIRTUAL LEARNING RESOURCE

CENTRECommitment to associate development requires

offering employees the opportunity to learn at their own pace through access to the Virtual Learning

Resource Centre.

FACILITATOR LEAD PROGRAMS & OFFERINGSThe programs are categorized into three levels and

correlate with Marriott International’s Core Competencies (Leadership, Managing Execution,

Building Relationships, Generating Talent and Organizational Capacity, Learning and Applying

Personal Expertise, and Business/Functional results.) 

ADDITIONAL MARRIOTT MANAGEMENT TRAINING

PROPERTY STRATEGIC PLANNING IMPLEMENTATION

This two-day program is conducted 30 days prior to a new Marriott International hotel opening, and is

designed for the hotel Leadership Team.

COURTYARD BY MARRIOTT INTERNATIONAL UNIVERSITY

This program is an international only Marriott training program offered to Courtyard by Marriott brand General Managers and

Assistant Managers. It is designed to focus on understanding the brand's positioning, product and service standards, pricing strategies, effective food and beverage, and creating hotel-

specific action plans to achieve goals.

TRAINING ON-PROPERTY PROGRAMS

A workshop is created for hotel managers facilitating Marriott’s In the Beginning, Passports to Success, or other on property training

programs for hourly associates. 

 

EFFECTIVE TRAINING SKILLS

Both workshop and certification process which focuses on co-facilitation techniques, stages of experiential learning,

measurement, and better understanding of learning styles.

THANK YOU