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http://www.deloesteequine.com/. Marketing Plan Part I Company Analysis. Introduction. It is a hospital for horses. Specialty: veterinary medicine and surgery Location: Eugene, Oregon. Veterinarians: Richard Mosier: partner, started in 1974. Chris Camp: partner, started in 1994. - PowerPoint PPT Presentation
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http://www.deloesteequine.com/http://www.deloesteequine.com/
IntroductionIntroduction• It is a hospital for horses.• Specialty: veterinary
medicine and surgery• Location: Eugene, Oregon.• Veterinarians:
1.Richard Mosier: partner, started in 1974.
2.Chris Camp: partner, started in 1994.
3.Brett Lemhouse: associate, started in 1988
4.Kathy Connell: associate, started in 2008
Goals &ObjectivesGoals &Objectives1. Provide healthcare to
horses of Lane County. 2. Maintain a high level of
capabilities through cutting edge technologies, equipment and education.
3. Have the facilities and equipment available to provide a high level of care (varies by horses and owners).
4. Provide basic animal health services as well as higher end procedures.
5. Maintain a well trained staff that is customer focused.
ServicesServices• Routine maintenance:
dental, vaccinations, sheath cleaning, etc.
• Lameness exams.• Breeding work.• Emergency services.• Examinations and
diagnostics for animal health and well being.
• Field calls, aka “Farm calls”
SignatureSignature• Focusing on carving out a
niche • Lameness work• Performance horses
• Customer service.• Length of service – 35 years.• Quality reputation within the
community.• Service – ability to perform a
wide array of services with top notch equipment and staff.
• 4 doctors – multiple perspectives, practices and personalities.
Strengths Strengths • Quality of service.• Staff and veterinarians
have a strong commitment to continuing education.
• Ability to service a wide spectrum of clients.
• Recognition of the changing market and demographics of horse owners.
• Reputation• Dedicated clientele
WeaknessesWeaknesses• Facilities are old and
hindering.• With multiple personnel it
is difficult to maintain a consistent front when a client is seen by different veterinarians (difference of professional opinions).
• Cost of some services.• The routine business has
been eroded by low cost providers.
Strategic PlansStrategic Plans• The Image:
• Full service facility that practices high quality medicine and surgery in conjunction with customer care.
• Promote the interests of both animal and client.
• Staff dedicated to the health and well being of animals and their owners.
Strategic PlansStrategic Plans• The Position:
• Demonstrate a professional quality that clients will come back to after shopping around.
• Want to be more of a referral based clinic.
• Aspire to be the premier provider of veterinary services in the region.
Market ShareMarket Share• Large animal veterinarians are
viewed in two perspectives: for emergency services, or scheduled services.
• Largest practice in the local area, most likely has the largest market share of any company.
• The number of overall clients is decreasing, but the frequency of visits among retained clients is increasing.
• The overall market is in a downward turn due to the economy.
• Decreasing because unhappy customers leave, and typically give no reason.
Zeno HelmR.D. Mosier
Omar AlsalehMarie Carone
6/28/10