Mark Lawton – Business Development Director

• Please mute yourselves unless you have a question

• Also use the chat window to ask questions – one of the

team will either answer or save them

• Check your device settings if you have problems

• Switch off video if you are having quality issues

(bandwidth)

• All slides and notes will be sent to you following the

session and session will be recorded

About this Meeting

Key Partners

Productivity

Security

DeviceManagement

Infrastructure

Enterprise-Grade Backup

Storage / Archiving

Disaster Recovery

Cloud Backup

Office 365 Migration End-Point Security

Cloud Protection

UK Hosted Cloud Infrastructure

• Cloud Services Specialists - 20 years+

• Focus on Keeping Customers Secure & Productive

• Trusted Advisors - 25,000 end-users | 250 IT Partners | 1,000+ customers

About Risc

Unified Communications

Contact Centre

• Managing external users and

guests

• Team structure and security

• File storage best practice

(Teams/SharePoint/OneDrive)

• Managing effective meetings

AGENDA

• Lighting up teams

• Mobile Apps

• 3rd Party Apps & Connectors

• Business Voice / Call Recording

• Road map and further information

• Questions & Wrap-up

Teams vs Zoom vs WebEx

Teams is;

- A collaboration tool

- A platform

- Secured with SSO

- Integrated with O365

Managing External Users and Guests

• guest access – lets you add individuals to your teams, as guests, using their

email address

• Guests are added to your organization’s Active Directory.

• To communicate with a guest, the guest has to be signed in to Teams using their guest account..

• Guest users have access to more resources in Teams - such as files, teams, and channels - than

external-access (federated) users.

• The Teams admin controls everything that a guest can (or can’t) do in the Teams admin center

• external access (federation) – lets you find, call, and chat with users in

other domains (using Teams or SfB)

• External users have no access to your organization's teams or team resources

External User vs Guest user

Who can I collaborate with?

Type Add / Remove

Team

Members

Work with

Files, Teams &

Channels

Chat / Call /

Video

Join a Teams

Meeting

Internal Users

– Team Owners√ √ √ √

Internal Users

– Team Members√ √ √

Guest Users √ √ √

External Users √ √

Anyone √

Controlling Guest Users

External Access Guest Access

Inviting an External User

1. User receives email notification

2. Accepts T&C’s for org 3. Join Team as Guest!

• Microsoft Teams:

• Controls the guest experience in Microsoft Teams only.

• Azure Active Directory:

• Guest access in Microsoft Teams relies on the Azure AD business-to-business (B2B) platform. This authorization level controls the guest experience at the directory, tenant, and application level.

• Microsoft 365 Groups:

• Controls the guest experience in Microsoft 365 Groups and Microsoft Teams.

• SharePoint Online and OneDrive for Business:

• Controls the guest experience in SharePoint Online, OneDrive for Business, Microsoft 365 Groups, and Microsoft Teams.

Guest UsersManage Microsoft Teams guest access features and capabilities through four different levels

Teams Structure & Security

• Teams - a collection of people, content, and tools.

• Channels - dedicated sections within a team to keep conversations organised.

• Channels are places where conversations happen and where the work actually gets done.

• Files that you share in a channel (on the Files tab) are stored in SharePoint.

Teams Structures

• Encourage staff to replace internal emails with Teams posts/chat

• Minimize the number of teams that require a person's participation

• Create channels to focus discussions

• Create teams with a larger set of members and more channels

• Channels within a team should be thought of as topics or workstreams

• General Channel

• Overview of what the team wants to achieve

• New team member onboarding and other high-level information

• Announcements

Teams & Channels –Best Practice #1

Teams & Channels

File Storage Best Practice

Teams vs. SharePoint

Working with Files #1Teams | SharePoint | OneDrive1. Teams File view

3. OneDrive sync view

2. SharePoint view

Working with Files #2Chats and Meetings

Managing effective meetings

1. Standard Meeting

Joining a Teams Meeting

Platform Browser Meetings

Windows/Mac Chrome Fully supported (Latest+2 previous)

Edge (Chromium) Fully Supported

Firefox No Audio/Video1

Windows Edge (RS2+) Fully Supported (No Outgoing Sharing)

IE 11 No Audio/Video1

Mac Safari (11.1+) No Audio/Video/Outgoing Sharing1

IOS N/A Only Teams App

Android N/A Only Teams App

1. Meetings are supported only if the meeting includes PSTN coordinates. To attend a meeting

without PSTN coordinates, users must download the Teams desktop client.

2. Audio Conf Meeting

Joining through a web browser

Check “Meeting Options” first ->

Have someone to help you

Use the lobby to manage attendees

Use screen sharing with PowerPoint

& meeting notes

Mute noisy attendees

Meeting Tips

External invite to meeting

Live Events

Lighting up TeamsVoice, 3rd Party Apps and Call Recording

Managing Mobile Apps

3rd Party Apps & Connectors

Teams Calling

PSTN dial tone

Microsoft Calling Plans

Direct Routing in Teams

(Telco Calling Services)

Modern Workplace

Microsoft Teams

Office 365

PBX Phone System

Programmable Voice / Bot FrameworkPhone System Extensibility

Phone System Management Call Usage & Quality Reports

Phone System, when paired

with Microsoft Calling Plans

and/or Direct Routing,

provides a full cloud calling

experience for Office 365

users in Teams on a global

scale.

All-in-one communicationTransform how work gets done by unifying calling, chat, meetings, calendar, and email

Calling, chat, and meetings in a single appSimplify your communications by unifying calling with

chat and meetings in Microsoft Teams.

Do your best work, in one suiteUnified contacts and calendars across Teams & Outlook.

Collaborate in the Office apps within calls and meetings.

Built-in audio conferencingAdd flexibility to your meetings with a dial-in number,

integrated into every online meeting.

Easy and intelligent callingCommunicate with more flexibility, ease, and intelligence so you can stay connected when you need to.

Call from anywhere, on any device

Stay connected with a single phone number across

computers, mobile devices, & desk phones.

Quick one-click calling & meetingsCall any number, schedule & join meetings,

and turn chats into a calls with a single click.

AI-powered intelligence

Automatic voicemail transcription plus inline

chat translation & real-time captioning in meetings.

Microsoft AI CortanaWindows10 Microsoft Teams

Business Voice Allows you to communicate from anywhere, and across device types

Third-party solutions available to support scenarios such as analog, call recording systems, etc.

Individual devices

Enable your team with devices for

every workstyle

Meeting room devices

Make meetings more effective with

modern meeting room devices

Call Recording in Teams

Unifying your communications with Teams

https://www.boardroom-briefings.com/briefing-events/unifying-communications-with-microsoft-teams/

Futures and Useful Info

Roadmap Highlights

Business Voice

Multi-Window

Active Noise Suppression

Outlook & Teams Integration

Yammer & Teams Integration

Tasks in Teams

Custom Backgrounds

3x3 Video Pane

Live Captions

https://aka.ms/

teamsroadmap

Roadmap

Next Steps

1. Office 365 Users – already have Teams

2. Enable for Chat/Teams – Run side-by-side with Skype if you are invested

3. Adopt best practice

4. Train end-users – F2F, Remote and online

5. Invite external/guest users

6. Move telephony to Teams

Questions?

• Privacy and Teams - https://docs.microsoft.com/en-us/MicrosoftTeams/teams-privacy

• Best Practice for organising Teams - https://docs.microsoft.com/en-us/MicrosoftTeams/best-practices-

organizing

• Guest Access checklist - https://docs.microsoft.com/en-us/microsoftteams/guest-access-checklist

• Teams best practice blog - https://www.cwps.com/blog/microsoft-teams-best-practices

• Teams and channels - https://support.office.com/en-us/article/teams-and-channels-df38ae23-8f85-46d3-

b071-cb11b9de5499

• Restrict who can create a Group = https://docs.microsoft.com/en-gb/microsoft-365/admin/create-

groups/manage-creation-of-groups?view=o365-worldwide

• Governance quick start for Microsoft Teams - https://docs.microsoft.com/en-us/microsoftteams/teams-

adoption-governance-quick-start

• Authorize guest access in Microsoft Teams - https://docs.microsoft.com/en-us/microsoftteams/teams-

dependencies

• Limitations of Teams - https://docs.microsoft.com/en-us/microsoftteams/limits-specifications-teams

List of useful info (Quickstart+)

The Power of teams advert