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Mark CraigSenior Product ManagerOracle WorkflowOracle Corporation
Workflow and Business EventsDatabase to J2EE
Oracle Workflow
Supports enterprise requirements for business process management
– Business Event and Process Definition– Business Process Automation, Integration– Business Process Intelligence
Traditional application workflows– Business document approvals
E-business integration workflows– Sending, receiving, routing on JMS messages
Oracle Workflow
Embedded Process Management Engine of – the Oracle E-Business Suite– Oracle Application Server 10g Integration
technologies
Workflow Server 2.6.3 ships with upcoming Database/Application Server 10g releases
Business Benefits
Visual documentation of the business process– Crosses organizational, company boundaries– Analyze time and costs of entire processes with
multi-dimensional analysis
Business processes will change– You can only fix what you can see– Enabling dynamic processes sympathetic to change– Change business processes without changing code
(Reduced cost of ownership)
Workflow Enabled e-business Suite
ERP– Order Management– Internet Procurement– Self Service Financials– Advanced Planning System– Projects
HRMS– Candidate Offer – Career Management
Reviews
Release 11i highlights
CRM– Call Center– Service– Contacts– Support– Marketing– iStore
And many more...
Traditional Workflow: Expense Report
Approved
ShortPay
AP Approval
Manager Approval
Server Validation Approve
Reject
Resubmit Report Abort
AP ApprovalProcess
End (Approve)
End (Reject)
Start DetermineWhich ProcessTo Start From
Manager(Spending)ApprovalProcess
RejectionProcess
Server SideValidationProcess
ShortpayUnverified
Receipt Items
AP Standard Expense Report Process
Oracle Workflow For Java (OW4J)
Currently Under Development Next generation of Oracle Workflow Java based Business Process Management Integrated with Oracle JDeveloper Application
Developer Framework You choose whether your workflow is
executed by the database or java engine (based on where your business logic is deployed)
Architecture Transformation
PLSQL Web Toolkit UI
Design Tool (Windows)
Database Repository
Java Engine PLSQL Engine
JSP UI
JDeveloper IDE (Java)
Web Browser (HTML)
Database or XML
Oracle Workflow OW4J
PLSQL Engine Java Adapter
Business Eventslaunch
Business Processes
Business Eventslaunch
Business Processes
Why?
Don’t hardcode your business actions or process to your application
Achieve maximum flexibility to make additions and modifications without changing code
Identifying business events already key part of the development process
Register Events, optionally register actions
Business Event
ApplicationApplication
WorkflowWorkflow
BusinessBusinessEvent Event
BusinessBusinessLogicLogic
Integration Integration
Act
ion
s A
ctio
ns
Applications raise events
Declaratively register
– Business Events
– Actions to Business Events (no coding required)
Actions include
– Launching a workflow
– Publishing XML to JMS
– Executing Code
Business Event System
RaiseLocal Events
ListenExternal Events
EventDispatcher
Action(Java/PLSQL)
WorkflowProcess
XML on JMS
Matching Event Subscription
Application
JMS
Business Event System Architecture
Model yourBusiness Process
Model yourBusiness Process
Model your Business Process
Bottom up/Top Down Design– Receiving and Raising Events– Receiving and Sending Messages– Business Logic– Task assignment
Use sophisticated constructs– Looping– Results-based branching– Parallel Flows– Rendezvous
Today…Oracle Workflow Builder
Future……OW4J Modeler
OW4J Modeler– Applications developer tool– Integrated with Oracle JDeveloper Application
Framework
Based on XML– Leverages Oracle JDeveloper Application Framework
metadata services
Runs on platforms supported by Oracle JDeveloper
OW4J Modeler
OW4J Modeler
ComponentPalette
PropertyInspector
Process Window
ApplicationNavigator
StructurePane
D E M O N S T R A T I O N
OC4J Modeler
Future…OW4J Self Service Modeler
OW4J Self Service Modeler– Browser Based– Process modeler for Business Analysts– Optimized for simple use case scenarios (Notification
messages editing & simple activity re-sequencing )– Hosted environments
OW4J Self Service Modeler
Layered Customizations Base Workflow Definition/Template modeled in OW4J Modeler
Never overwritten by customers Customizations applied in OW4J Self Service Modeler
Layered on top of base definition at runtime Available Customization layers
User Verticalizations Localization Organization
Powered by Application Developer Framework XML metadata services technology
Manages runtime application XML metadata (file/database) Supports Reuse, Caching, Translation, Customization
XML Business Process Definition
OW4J based on XML Schema process definition
Member of the Workflow Management Coalition Moving towards industry standard XML schema
based import/export definition of business process
Closely following ongoing debate(s) in various standards bodies (BPMI.org ,BPEL….)
The Promise of a Standard Definition
Business Analysts already using specialized desktop applications to model business processes
These applications will be able to export an industry standard XML definition of a business process…… XML imported into OW4J Modeler Configuration by Developers and Analysts OW4J Engine runs that business process
Include People(Employees,Customers,Suppliers)
in yourBusiness Process
Include People(Employees,Customers,Suppliers)
in yourBusiness Process
Automated Task Management
FYI Notifications Response Required Notifications e.g..
Approvals Browser based Oracle Workflow Worklist
– Automatically Notify Users of Tasks– Sends Notifications to Roles (users and
groups)– Drill down capability (URL, Attachments)– Escalation Management– Vacation Handling
Automate Task Management
Worklist Configuration Capabilities
Control Notification Filtering, Column Display and Order
Choose Column Display and Order
Choose Notifications to Display
Notification Content
Notification Mailer
Based on Java Mail APIs, XML and JMS Outbound SMTP, Inbound IMAP HTML, Text, Summary formats Managed & Configured using the Oracle Workflow
Manager Some customers send up to 20000 outbound
emails/day
Wireless Access to Notifications
Leverages Oracle Application Server 10g Wireless Option
Sends FYI or Response Required Text Messages Wireless Devices supported
– PDA– Phone– Instant Messaging– Voice etc
Electronic Signatures
What are Electronic Signatures– Password Based E-Signatures (PSIGS)– Digital Signatures (PKCS7 / X.509)– Biometrics, etc.
Why Electronic Signatures – Government Requirements – Contractual Obligations– High Value Transactions– Security Consciousness
Electronic Signatures
Already available in Oracle E-Business Suite– Password Based Signatures via Browser
Under Development– Digital Signatures(PKCS 7/X.509) via
Browser Future Directions
– Signing via e-mail (S/MIME)
Content Management Workflows
Oracle Content Management SDK– Java based, Object Oriented File System– Targeted at Developers building CM solutions– Integration with Oracle Workflow via AQ
Oracle Files– Enterprise File Server Replacement– Built on CM SDK– Workflow integration for approval and routing
Automate yourBusiness Process
Automate yourBusiness Process
Business Process Automation
Short and Long Lived Processes Sequence the execution of
– Java Methods– Enterprise Java Beans (EJBs)– Web Services– PL/SQL– Task assignment
Consume and Publish JMS Messages Store and Manipulate Java Objects
– Serialize/Deserialize Java Objects
Business Process Execution
The OW4J Engine will complement, not replace the existing database resident PL/SQL engine
Easy optional migration for existing customers from PL/SQL Engine to Java Engine
For existing customers, no incentive to upgrade existing processes until/if applications are reimplemented in Java.
Utilize Expression Languages Minimize Coding Route on Java Object or EJB Attributes SPEL, the Simplest Possible Expression
Language– Example: Employee Item Attribute stores as Employee
Java Object– ${employee.salary>50000} returns boolean which
workflow can route on XPATH for XML Third Party Java Rules Engines Database Rules Engine
OW4J Engine Status
OW4J Engine Developer Preview Lightweight, no Database required Demo Application: Requisition Approval Available from OTN now!
EJBs with underlying PL/SQL implementation (OTN download)
– Customers can verify and use the new interface– Execution still performed by PL/SQL workflow
engine
Manage and Optimize
Business Processes
Manage and Optimize
Business Processes
Oracle Workflow Status Monitor
Summary of key activities– Decision makers in the process– Current owners
Graphically monitor and administer workflow transactions
– View and analyze transaction history– Retry or skip any activity– Rewind and rerun any process– Available to end users and administrators
Universal access to process status
Self Service Status Monitor
Oracle Workflow Status Monitor Universal access to process status
Oracle Workflow Manager
Component of Oracle Enterprise Manager Browser Based System Management Tool Dashboard for System Administrators and DBAs Highlights
– Manage Workflow Background Processes– Manager Workflow Mailer– Track Workflow System Status– Drill Down Capability
Oracle Workflow Manager
Workflow Manager: Metrics
Access metrics either via graph or Related Links: Throughput:Work Items(View)
Business Process Intelligence
Complete Audit Trail Maintained Business Intelligence through Public Reporting
Database View Graphical Business Intelligence through Oracle
Discoverer Feedback loop for Continuous Process
Improvement
Average Process Execution Time
It’s a Development Framework
It’s a Development Framework
Development Framework
For PLSQL and Java Applications
Pluggable Business Actions
Abstract Business Process from Business Logic
Adaptable Business Processes
– Sequencing application logic execution
– Linking Applications and Systems
– Online and Offline Human interaction
CustomerProof Points
CustomerProof Points
2003 Global Excellence Awards for Workflow Sponsored by WFMC, Giga and WARIA Regional Gold Award won by Oracle Partner
iProcess – Implemented Oracle Workflow at third largest retail
group in Brazil– Implemented Systems range from Travel Management
to Expenses Control – Press Release
http://www.iprocess.com.br/premio/pressrelease_english.asp
Customer Proof Points British Telecom Council of the European Union CERN (European Organization for Nuclear
Research) CompanyFinance Qualcomm Canon Oracle E-Business Suite Reference Customers
British Telecom
Article: Workflow, Oracle’s Hidden Jewel
http://www.odtug.com/members/BRIEFCASE/exchange/huss.pdf
Oracle Workflow customer since 1998 The biggest Oracle Workflow solution is Oracle
Financials, which has 3,000 registered users. The smaller projects have about 50 regular users The larger projects have 200 concurrent users and
300-350 periodic users.
“Oracle Workflow is helping us to reduce our operational
costs through better management and control of users and their workloads, it is also reducing our time to market with new products
and services.”
“Oracle Workflow is helping us to reduce our operational
costs through better management and control of users and their workloads, it is also reducing our time to market with new products
and services.”
- Jim Hutton, British Telecom
CERN World's leading particle physics research laboratory Birthplace of the World Wide Web CERN uses Oracle Workflow for the following business
processes– Purchasing – Requests to import or export goods– Requests to attend a course from an on-site training catalogue – Requests to attend external training, conferences or other
events – Requests for vacation time – Requests for overtime compensation – Requests for additional human resources for a project or
activity.
CERN: The Results
More than 5000 active users Around 1000 different users a day Oracle Workflow processes an electronic document
every 20 seconds. Oracle Workflow also supports the multilingual
environment required by CERN users, sending notifications to users in the language of their choice.
Average processing time of an e-document is less than a few hours compared with days and weeks for the previous paper version.
Canon Sales Corporation
Sales Subsidiary of Canon Looking for Open “Centralized and Internet
Enabled” Solution for Business Processes Reengineering
Expense and Payments System – Self Service Access via Browser for all
Employees Oracle Workflow: One Server, 9000 Users Development Effort: 5 people * 1 month
Next Steps…. Other sessions
– #36995 Boosting Process Performance with Oracle Workflow (already held)
Recommended Demos– Oracle E-Business Suite Integration Booth 9D
JDeveloper OC4J Modeler Requisition Approval Demo using OW4J Engine Wireless Notifications
– Oracle Application Server 10g Integration See Your Business in Our Software
– Visit the DEMOgrounds for a customized architectural review, see a customized demo with Solutions Factory, or receive a personalized proposal. Visit the DEMOgrounds for more information.
Next Steps…. Oracle Technology Network:
– Oracle Workflow for Java– http://otn.oracle.com/products/ias/workflow/conte
nt.html– Lots of Collateral, Datasheet, Tech Whitepapers– Developer Forum (Support Forum in Metalink)
AQ&Q U E S T I O N SQ U E S T I O N S
A N S W E R SA N S W E R S
Reminder – please complete the OracleWorld online session survey
Thank you.