Mario Romero3200 South Gessner Unit 322

Houston, Texas 77063 Mario_romero29@comcast.net

832-368-0056

Objective: A secondary-level position in a corporate setting that requires a detail-oriented, self-motivated individual who is capable of anticipating and acting on department administrative needs as they relate to Human Resource Management in a professional manner while maintaining a positive attitude in a fast paced working environment.

Education:Remington CollegeMedical Billing and Coding November 2011

Collin County Community College Hospitality/ Hotel Management May 2000 American University of Puerto Rico Liberal Arts January 1997

Professional Work Experience:

Harris Health SystemHuman Resources – Retirement – Supplemental Benefits Assistant June 2014– December 2014 Presented logistics of Pension Plan terminated vested benefit calculations Prepare benefit calculations for current and all prior employees to determine eligibility for pension Maintained collection of necessary historical data from multiple sources Provided the extraction of system data to the actuary by merging multiple spreadsheets in Excel Responsible for research and responses to actuary's questions regarding data Research and update addresses for terminated participants in Pension Plan to ensure appropriate pay outs Work with files from several vendors, various computer systems, and possibly Internet for addresses of lost participants Assists in the preparation of data extracts, analysis of data, and preparation of mail merges to create letters for specified

groups of participants Requests and returns personnel files to Iron Mountain Updates list of files stored at Iron Mountain. Scans files as needed Assists as requested with special projects as needed Exemplifies Service First philosophy for the retirement area

Mercer Human Resources ConsultingClient Services – Total Absence Management – Case ManagerOctober 2012– June 2014

Increasing responsibilities and workload with acquisition of clients Developed case management processing guides Tracked processing and performance metrics Maintained the workload balances across the team, taking into consideration multiple clients and case volume Successful case management for leave of absence, payroll, paid time off, and ADA related issues Provided quality HR centered service to three dynamic clients (a 15,000 employee aerosystems manufacturing company,

a 30,000 employee hospital corporation, and a 60,000 employee gaming, resort, and hospitality corporation) Communicate effectively orally and in writing with employees, managers, Human Resource Directors, and Employee

Relations of the clients Responsible for assuring the guidelines for all federal, state, union, and company policies applying to leave of absences

including FMLA, general medical, short term disability, and military leaves were upheld Monitored project schedules to ensure timelines and deliverables are met Ensured daily communications are sent timely and accurately Delivered daily payroll transactions and adjustments Identified potential Employee Relations issues including non-compliant FMLA utilization and coordinated action with

the client’s Employee Relations team Delivered record requests for Employee Relations, internal and outside counsel, and for other regulatory and legal

purposes Managed system and database updates using Siebel

Hampton Inn and SuitesSales ManagerFeb 2011 – Nov 2011 Implement and encourage hotel participation in corporate regional sales and marketing programs Continually solicit new business for the hotel Monitor group block and direct bill processes Networking during breakfast and social hours to assist sales in uncovering new business leads Ensure that all Guest Care associates understand hotel selling strategies Stay current on local market conditions. Maintain rapport with competitor hotels, lead sources, clients, and the local

community Manage sales department Review period end reports

Hampton Inn and SuitesFront Desk ManagerFeb 2002 – Nov 2009 Improve relations/communications between the Front Desk and other departments in order to provide the highest level of

guest service Training new employees as well as helping to implement new procedures Counsel, evaluate and help staff members to reach their highest potential and level of job performance Perform other related duties as assigned or requested by supervisors/managers Complete the AM or PM manager’s checklist regarding assigned duties as well as any special projects related to improving

the Front office operation Review all work done by cashiers and sign off on all allowances and paid-outs Review the following reports on a daily basis: rate variance, night audit exceptions, DNR listings, Housekeeping

discrepancies, no-show and all in-house packages Oversee the setting up of the house as well as pre-registration of VIP’s Be informed on a daily basis on all in-house activities and groups and ensure that all staff members are also aware of all

activities Schedule staff responsibilities for each shift and confirm that they are followed Ensure that all equipment functions properly and that adequate supplies are on hand Review FRAF (Future Rooms Availability Forecast) and use this information effectively in order to maximize room

availability Verify that accurate room status counts are taken at the proper times ad that the information is relayed to those concerned Schedule and supervise the Front Desk staff and offer assistance whenever it is needed

Certifications/Achievements/Memberships Bilingual Spanish-English Language: Ability to communicate with basic American Sign Language skills HIPAA Certification Medical Terminology Medical Billing and Coding

Computer Software / Office Equipment Microsoft Office 2003, 2007, and XP including Outlook, Access, Excel, Word, PowerPoint, Publisher, Adobe

Photoshop, Internet Printers, Copiers, Scanners, Fax machines, Flash drives, Financial calculator Peoplesoft, Siebel, Appian Cordy’s document migration Key stoke speed: 45 wpm

References available upon request

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