Curriculum Vitae of Marianne Ledwith Jones

PERSONAL DETAILSAddress: 12 Baile an Tooreen, Killorglin, Co Kerry

Email: marianne.ledwith@gmail.com

Telephone: 087 9311074

EMPLOYMENT HISTORY

Nov 1999 – Present: Adams of Tralee, Main Hyundai and Mazda DealerRole: Sales Consultant

Responsibilities:• Drive sales through the establishment of strong relationships with personal

and business customers and ensuring repeat business.• Maintain customer list and engage in on-going contact with existing

customers through meeting, service reminders, etc by phone and email.• Monitor and respond to both phone and online enquiries from customers• Maintain familiarity with used cars and stay updated regarding competitor’s

products.• Assist customers in obtaining financial support and advise them regarding

payment options; loans and leasing banking terms.• Build strong relationships with representatives of the various finance

companies.• Keep up to date on changes in pricing, leasing programs, and different

incentives.• Update management daily with records of sales and orders. • Track progress of existing orders by contacting or liaising with suppliers.• Show customers how to use acquired vehicles after delivery.• Keep up to date with Product changes and amendments by self-educating

with brochures and the vehicle itself.• Attend new product launches and briefings at Hyundai and Mazda Ireland

on behalf of Adams of Tralee.• Maintain and update the garage website daily to ensure stock is adequately

promoted.• Liaise with web designers for website issues.• Responsible for maintaining and updating AA used vehicle memberships.• Manage relationship with AA through various meetings and phone calls.• Work flexible hours to ensure customer can collect vehicle when needed or

see vehicle.

Nov ’97- Nov ’99: Bank of Ireland, Main Street, Midleton, Co Cork

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Curriculum Vitae of Marianne Ledwith Jones

Role: Bank Assistant• As cashier no 1 was responsible for cash and large amounts of coin whilst

providing high levels of service to customers• Also worked on Customer service desk dealing with customer queries and

complaints• Identified cross-selling opportunities and provided leads to Bank of Ireland

Life, Insurance and Pensions advisors.• Worked as part of a branch team and kept up to date with the products

available• Maintained the ATM Machine• Worked as telephone receptionist for branch and typist for Manager

Feb ’97 – Nov ’97 Western Union Dept, FEXCO, Killorglin, Co KerryRole: Customer Services Operator

• Effected national and international money transfers• Responsible for dealing with customer queries and complaints• Responsible for dealing with Western Union agents queries• Ensured all money transfers met security and monetary requirements• Performed daily transaction reconciliation• Ensured that all transfers adhered to Data protection and fraud

requirements

EDUCATION

2007-2009: Insitute of Bankers, 1 North Quay Wall, Dublin 1CPD Programme

November 1999: Renault Training Institute, Osberstown Hse, Co KildareExtensive one month training programme involving product knowledge, customer service, selling finance, and role plays

April 1999: Institute of Bankers in IrelandCertificate in Investment Advice (Part 1 awarded)

1993-1997: Dublin Institute of Technology, Kevin Street, Dublin 2

Diploma in Languages and Business –( Major: French)Final Year project: Financial analysis of Maritime clothing and

equipment shop based in Lorient, France

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Curriculum Vitae of Marianne Ledwith Jones

1989-1993 Intermediate School, Killorglin, Co KerryLeaving Certificate 1993 (results available on request)

ACHIEVEMENTS & HOBBIES

Sept 10th 2004: Irish Independent – Motoring Section – Garage Watch entitled “Head South to get a good run for your money”Successfully mystery shopped and nationally recognised for my product knowledge and ability as a sales person.

Feb 2004 Mystery shopped by GE Money and due to my excellent customer service skills and knowledge I was rewarded with a free holiday.

January – Nov 1999 Acted as joint Treasurer for Midleton ladies football team

March 2000 – Present Full Clean Driving licence

Hobbies: Running., travelling, , reading, cinema and walking

References Available Upon Request

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