Margaret Ko Workplace Communication Skills May 2014 MKo Participants Version

8/10/2019 Margaret Ko Workplace Communication Skills May 2014 MKo Participants Version

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The Better the Startthe Better the Future

1Workplace Communication Skills Workshop:M.KoMay 10, 2104 TESL Conference- Regina, SK


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Interactive Workshop Objectives:

Immigrant Centre

Workplace Entry Program (WEP)

Workplace Communication Skills Activity # 1- 5: Participation

Activity # 6: Explanation

Conclusion

Recommended Resources

Questions or Comments



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OUR VISION:

Manitobas community leader in providing

Immigration and Settlement Services for Newcomersto connect, integrate, and fully participate in

Canadian society.

OUR MISSION:

Delivering quality, innovative Immigration andSettlement Services in Manitoba for 66 years!



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NUMBER OF CLIENTS SERVED:

2006-2007 9,610 Client Services





2012-2013 16,914 Client Services2013-2014 18,212 Client Services



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OUR SERVICES

Intake and Referral Services *Workplace Entry Program(WEP)Settlement Services *Computer Lending Library(CLL)

Language Bank and Translation Employment Services

Volunteer Services Nutrition Services

Access English Centre(AEC) Citizenship Classes



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DID YOU KNOW?

Tagalog is now the second most-spoken language in Winnipeg.

The Filipino community makes up a larger percentage of Winnipegs population

- 8% - than any other visible minority.

In 2012 - 13, 312 people immigrated to Manitoba compared with 15,962the year before.

This statistical data represents 5.2% of Canadas total immigration.

We are proud to serve from April 1, 2013March 31, 2014- 18,212clients-

200% increase in 11 years!

By 2016,an estimate of 20,000 newcomers will be moving to Manitoba!



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BACKGROUND STORY: WORKPLACE ENTRY PROGRAM(WEP)

The Workplace Entry Program(WEP) ran for 8 successful years at the ImmigrantCentre. The WorkplaceEntry Programwas a pre-employability skills program funded

by Service Canada. The Workplace Entry Program was geared to High Beginner

Level of English with benchmark levels of 3-4 in Listening, Speaking, Reading, and

Writing skills.

The WEP students learned about being prepared for the Canadian workplace. This

specialized program has assisted immigrant youth facing the triple barriers to

employment by preparing them to enter the Canadian workforce or return to school:

- of being young and inexperienced in work culture

- a Newcomer(an immigrant)

- having low literacy skills in English

We have provided newcomers with low benchmarks and lower levels of education the

training and resources to assist in obtaining an entry level employment position. These

lifelong skills will help them to lead productive and successful new lives in Canada.



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WORKPLACE ENTRY PROGRAM (WEP) HIGHLIGHTS:

Aimed at Newcomers aged: 18-30 years old

Paid 5-week program

Topics of interest included: Workplace Communication Skills, Healthand Safety Awareness, Interview Skills, Job Maintenance, EmployerExpectations, and Computer Training

Employment Services provided each WEP client with a resume and jobleads

Previously Partnered with Computer Lending Library (CLL)

MISI Project (Manitoba Immigrants Safety Initiative)



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Workplace Entry Program(WEP)

Each WEP student was assigned to an Employment Facilitator who provided the followingEmployment Services:

Resume, reference list, and action plan

Basic Job Search techniques

Online Job Search Workshop

Each WEP student participated in a mock interview with a team member and was then givenfeedback on their strengths and weaknesses. General feedback was given to the whole classby the Employment Team later that day.



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Workplace Entry ProgramSuccesses:

In the last *fiscal year:2013 (April October), the Workplace Entry Program assisted

167clients.

We had 36 WEP graduates in our 3 Workplace Entry Program classes. Our originalenrollment was 44.

19 out of 36 WEP Graduates found employment (last Employment Update: Nov. 2013)

Former WEP graduates continue to use the services of the Immigrant Centre

Former WEP graduates continue to keep in touch and share their good news ofsuccesses.



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Workplace Entry Program

Inspirational feedback quoted from WEP students:

This is very helpful program for the newcomers. Thanks you to the Immigrant Centre forgiving us this program to allow for an easier adjustment to a new country. I give myappreciation to Service Canada for allowing this program to giving immigrants the basicknowledge of employment. - Anonymous

I have 4 months in Canada. Thanks to all for help me and thanks Immigrant Centre forthis program. I learn very important thing on this program. Example- How to work inCanada, How to look for a job and keep a job, How to work safely. This is very helpfulprogram for newcomer. My teacher Ms. Ko is very good and her method of teaching is very

good. She is very friendly. I give my all credit of Ms. Ko. I feel very confident afterattending this workshop. I learn how to send email application and I would recommend thisprogram to my friends. Thanks. - Anonymous



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WEBSITES OF INTEREST:

1) Immigrant Centre Annual Report-2013:http://icmanitoba.com/wp-content/uploads/2013/05/Annual-Report-2013.pdf

2) I.C. WorkplaceEntry Program Graduation Website Feature-Sept. 30, 2013:http://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/

3) Press Release:May 24, 2013:http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/

http://localhost/var/www/apps/conversion/tmp/scratch_7/Workplace%20Entry%20Program%20Graduation-Sept.30,%202013%20_%20Immigrant%20Centre%20Manitoba%20Inc.pdfmailto:http://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/?subject=Immigarnt%20Cnerte%20Workplaec%20Enrty%20Program%20Grdauation-September%2030,%202013http://icmanitoba.com/wp-content/uploads/2013/05/Annual-Report-2013.pdfhttp://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/http://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/hrsdc-skills-link-announcement-press-releasei-c-workplace-entry-program-may-24-2013/http://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/http://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/http://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/http://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/http://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/http://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/http://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/http://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/http://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/http://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/http://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/http://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/http://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/http://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/http://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/http://icmanitoba.com/wp-content/uploads/2013/05/Annual-Report-2013.pdfhttp://icmanitoba.com/wp-content/uploads/2013/05/Annual-Report-2013.pdfhttp://icmanitoba.com/wp-content/uploads/2013/05/Annual-Report-2013.pdfhttp://icmanitoba.com/wp-content/uploads/2013/05/Annual-Report-2013.pdfhttp://icmanitoba.com/wp-content/uploads/2013/05/Annual-Report-2013.pdfhttp://icmanitoba.com/wp-content/uploads/2013/05/Annual-Report-2013.pdfhttp://icmanitoba.com/wp-content/uploads/2013/05/Annual-Report-2013.pdfhttp://icmanitoba.com/wp-content/uploads/2013/05/Annual-Report-2013.pdfhttp://icmanitoba.com/wp-content/uploads/2013/05/Annual-Report-2013.pdfhttp://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/mailto:http://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/?subject=Immigarnt%20Cnerte%20Workplaec%20Enrty%20Program%20Grdauation-September%2030,%202013http://localhost/var/www/apps/conversion/tmp/scratch_7/Workplace%20Entry%20Program%20Graduation-Sept.30,%202013%20_%20Immigrant%20Centre%20Manitoba%20Inc.pdfhttp://localhost/var/www/apps/conversion/tmp/scratch_7/Workplace%20Entry%20Program%20Graduation-Sept.30,%202013%20%20%20Immigrant%20Centre%20Manitoba%20Inc..htm


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MORE WEBSITES OF INTEREST:

4) Press Release - July 16, 2012:http://news.gc.ca/web/article-en.do?nid=744879

5) Metro News Feature - June 2012:http://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-

immigrants-find-and-keep-their-jobs

http://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobs/http://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobs/http://news.gc.ca/web/article-en.do?nid=744879http://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobshttp://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobshttp://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobshttp://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobshttp://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobshttp://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobshttp://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobshttp://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobshttp://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobshttp://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobshttp://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobshttp://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobshttp://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobshttp://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobshttp://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobshttp://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobshttp://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobshttp://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobshttp://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobshttp://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobshttp://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobshttp://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobshttp://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobshttp://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobshttp://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobs/http://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobs/http://news.gc.ca/web/article-en.do?nid=744879http://news.gc.ca/web/article-en.do?nid=744879http://news.gc.ca/web/article-en.do?nid=744879http://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobs/http://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobs/http://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobs/http://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobs/http://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/mailto:http://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/?subject=Immigarnt%20Cnerte%20Workplaec%20Enrty%20Program%20Grdauation-September%2030,%202013http://localhost/var/www/apps/conversion/tmp/scratch_7/Workplace%20Entry%20Program%20Graduation-Sept.30,%202013%20_%20Immigrant%20Centre%20Manitoba%20Inc.pdfhttp://localhost/var/www/apps/conversion/tmp/scratch_7/Workplace%20Entry%20Program%20Graduation-Sept.30,%202013%20%20%20Immigrant%20Centre%20Manitoba%20Inc..htm


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MORE WEBSITES OF INTEREST (continued) :

6) Immigrant Centre Newsletter- January 2012:

http://mb.eassociation.ca/cim/dbf/january_2012__kaleidescope_newsletter.pdf?im_id=6462&si_id=51

7) Safe Workers of Tomorrow:http://workersoftomorrow.com/book-a-session/agency-information/

14Workplace Communication Skills Workshop:M.Ko

May 10, 2104 TESL Conference- Regina, SK
http://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobs/http://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobs/http://mb.eassociation.ca/cim/dbf/january_2012__kaleidescope_newsletter.pdf?im_id=6462&si_id=51http://mb.eassociation.ca/cim/dbf/january_2012__kaleidescope_newsletter.pdf?im_id=6462&si_id=51http://workersoftomorrow.com/book-a-session/agency-information/http://workersoftomorrow.com/book-a-session/agency-information/http://workersoftomorrow.com/book-a-session/agency-information/http://workersoftomorrow.com/book-a-session/agency-information/http://workersoftomorrow.com/book-a-session/agency-information/http://workersoftomorrow.com/book-a-session/agency-information/http://workersoftomorrow.com/book-a-session/agency-information/http://workersoftomorrow.com/book-a-session/agency-information/http://mb.eassociation.ca/cim/dbf/january_2012__kaleidescope_newsletter.pdf?im_id=6462&si_id=51http://mb.eassociation.ca/cim/dbf/january_2012__kaleidescope_newsletter.pdf?im_id=6462&si_id=51http://mb.eassociation.ca/cim/dbf/january_2012__kaleidescope_newsletter.pdf?im_id=6462&si_id=51http://mb.eassociation.ca/cim/dbf/january_2012__kaleidescope_newsletter.pdf?im_id=6462&si_id=51http://mb.eassociation.ca/cim/dbf/january_2012__kaleidescope_newsletter.pdf?im_id=6462&si_id=51http://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobs/http://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobs/http://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobs/http://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobs/http://metronews.ca/news/winnipeg/286214/program-hopes-to-help-young-immigrants-find-and-keep-their-jobs/http://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/mailto:http://icmanitoba.com/workplace-entry-program-graduation-september-30-2013-2/?subject=Immigarnt%20Cnerte%20Workplaec%20Enrty%20Program%20Grdauation-September%2030,%202013http://localhost/var/www/apps/conversion/tmp/scratch_7/Workplace%20Entry%20Program%20Graduation-Sept.30,%202013%20_%20Immigrant%20Centre%20Manitoba%20Inc.pdfhttp://localhost/var/www/apps/conversion/tmp/scratch_7/Workplace%20Entry%20Program%20Graduation-Sept.30,%202013%20%20%20Immigrant%20Centre%20Manitoba%20Inc..htm


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What are workplace communication skills?

being able to share information with your co-workers

being a part of a team which may involve customer service, or conflict

management

to develop a common understanding in what was said and the messagethat comes across is the same to all people involved

every interaction that takes place involves some form of communication:

by:

- verbal(sounds, language, and tone of voice)

- listening and hearing (aural)

- non-verbal (facial expressions, body language, and posture)- written (reports, emails, and text messages)

- visuals (signs, symbols, and pictures)




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Why do you need effectiveworkplace communication skills?

enhance your connections to others (better networking skills)

improve teamwork, decision-making, and problem solving

enables you to communicate effectively to deliver negative or

difficult messages without creating conflict or causing mistrust

involves a set of skills including:

- non-verbal communication

- attentive listening

- the ability to manage stress in the moment

- the ability to see and understand your own emotions and

those of the person you are communicating with




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Communication Skills Activities

During the WEP, we spent 5 weeks boosting the

self-confidence of young Newcomers. Manyactivities focused on:

positive non-verbal communication skills

appropriate body language good posture




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Activity #1:Introducing Each Other(ex. Cold Calls, Interview, First Day of Work, etc.)Time Duration: ~ 5 minutes Write the following simple script on the whiteboard. Go over the simple script: Good morning/ good afternoon, my name is _________________.

Nice to meet you, my name is ____________________.

Nice to meet you, too.

1. Demonstratefirst.2. Have the participants stand-upand face each other.3. Shakehands.4. Saythe simple script to each other.5. Givepositive or constructive feedback. (ex. Nice smile, firm handshake,

or smile more and look relaxed, shoulders back, dont slouch)

6. Do again, practise any positive feedback or suggestions.




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Activity # 1 (continued):Introducing EachTime Duration: ~ 5 minutes Go over the simple script:

Good morning/ good afternoon, my name is_________________.

Nice to meet you, my name is _________________.

Nice to meet you, too.




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Activity #2:Name GameTime Duration: 5 minutesHave the participants talkabout how they got their name.Demonstrate.

Ex.#1: One of my former WEP students was named Lucky . Her mother

had difficulty conceiving but when she was born many years

later, her mother was so jubilant ! Her mother decided to call her

firstborn Lucky , and then her mother had 6 more children,

afterwards.

Ex. #2: I was named by a family friend. She suggested to my parents

to call me by her sisters name. -Margaret.




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Activity # 3:Self-Confidence WalkTime Duration :10-15 minutes

Suggestion: Do this activity after a week of classes, not done on the first day

of classes.

Boosting ones self-confidenceis the key to portray good body languagewhich aides in effective non-verbal communication.

1) Have each student walkin front of their peers.2) Givefeedback on their:

-posture-facial expressions

-stance

-walk




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Activity # 3(continued):

3) Posequestions to the rest of the class. Asking them for feedback.

4) Have the student walk again with suggested feedback.

5) Ex. Shoulders back, head up, smile, walk confidently, good

posture, relaxed look

6) Always give positivefeedback!




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Activity # 4: Compliments ActivityTime Duration: 10 minutes

This activity builds your self-confidence, you learn how important your

facial expressions, gestures, eye contact, posture, tone of voice, and

overall attire can affect how you are perceived by others.(Are you

communicating to others in a positive manner?) People may think

differently of you which can help people realize that having a good self-image of oneself can aid in our self-confidence.)

Giveeach student a piece of paper or sticky note and a pen/pencil.

1. Turnto the person beside you (either left or right).

2. Lookat your partner.

3. Makea list of 3compliments about your peer and write them on thesticky note. Readthe compliments to your partner.

4. Givethe note to him or her.




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Activity # 4: Compliments Activity(Continued)Time Duration: 10 minutes

Examples:

Nice smile

Friendly look

Pretty earrings

Great jacket

Cool shoes




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Activity #5: News Talk/Small TalkTime Duration: 10 minutes Students were encouraged to watch the local or global news

via TV or online, readthe newspaper, pick-upand reada free

newspaper(ex. Metro News), or listento the radio/ podcasts.

Every day we would spend 10 minutes talking about news.

Practising small talk. (conversational skills)

Ex. How was your weekend?/ How was your lunch?

Demonstrate.




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Activity #6: Posing QuestionsTime Duration: 10-15 minutes

Take an active role in asking questions during staff meetings,

every day interactions with co-workers. Go over the Whquestions, etc.: who, whom, what, when, where, why, how, which,

and whose.

Encouragequestioning especially regarding safety concerns.




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Activity #6: Posing Questions(Continued)Time Duration: 10-15 minutes Displaya WHMIS Hazard Symbols poster or give individual poster copies to

students.

Posequestions to students.

Ex. Take a WHMISposter or item with a hazard symbol and go over itscharacteristics using the WH words.WHMISis an acronym forWorkplace Hazardous Materials Information System which is a system

that is used to identify the safe usage, handling, and storage of

chemicals. WHMISis a national hazard standard in Canada. The hazardsymbols are cautionary pictures used to label containers of WHMIS"controlled products and are found in safety data sheets (MSDSs) andworker education and training programs.

Workers must be able to interpret the hazard symbols properly.




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WH Questions examples:1. Whowould need to read the hazard symbols?

Answer: anyone using chemicals

2. With whom would you report a hazard?Answer: your supervisor

3. Whatare the 8 hazard symbols?Answer: See diagram

4. Whenwould it be safe to use a chemical which has

a corrosive hazard symbol?Answer: when you are wearingthe proper safety equipment: ex.: gloves

5. Wherewould you find the M.S.D.S.(Material SafetyData Sheets)?Answer: in a place available for

everyone(all employees) to read and use

6. Whyis it so important to read hazard symbols?Answer: without reading or properly identifying

the hazard symbols, it can result in misuse, accidents, or

even death

Workplace Communication Skills Workshop:M.Ko


Hazard Symbols images from:

http://en.copian.ca/library/learning/makconnc

/pg74.htm


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30

Conclusion:

Employers are looking for employees who can work effectively as good team

players which means being flexible and communicating well.

Today, we had an opportunity to participate in some activities that can build the

self-confidence in our Newcomer students or clients.

I hope you have learned some techniques of effective communication which will

help them learn that communication must be clearly delivered and understood by

the other person through:

- good eye contact

- voice quality

- handshake- content




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Recommended Resources:

Angst, K., C. Bertram, M.J. Davis, L. Johansson, and F. J. Bonkowski.Canadian Snaphots-Linking to the Community, ditions du Renouveau

Pdagogique Inc., 2005.

Griffen, Jack. How to Say It at Work. Prentice Hall Press, 2008.

Molinsky, Stephen J. and Bill Bliss. Day by Day English for EmploymentCommunication, Prentice Hall Regents, 1994.




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Recommended websites:Immigrant Centre Manitoba Inc.:

http://icmanitoba.com/

How to Ace a Job Interview by Carol Kinsey Goman, author of The Nonverbal

Advantage 3:38

https://www.youtube.com/watch?v=XlE0jL44qsc&feature=em-share_video_user

WH Question Wordshttp://www.englishclub.com/vocabulary/wh-question-words.htm

http://www.myenglishpages.com/site_php_files/grammar-lesson-wh-questions.php#.U2GMIvldU0o


http://icmanitoba.com/https://www.youtube.com/watch?v=XlE0jL44qsc&feature=em-share_video_userhttp://www.englishclub.com/vocabulary/wh-question-words.htmhttp://www.myenglishpages.com/site_php_files/grammar-lesson-wh-questions.php.U2GMIvldU0ohttp://www.myenglishpages.com/site_php_files/grammar-lesson-wh-questions.php.U2GMIvldU0ohttp://www.myenglishpages.com/site_php_files/grammar-lesson-wh-questions.php.U2GMIvldU0ohttp://www.myenglishpages.com/site_php_files/grammar-lesson-wh-questions.php.U2GMIvldU0ohttp://www.myenglishpages.com/site_php_files/grammar-lesson-wh-questions.php.U2GMIvldU0ohttp://www.myenglishpages.com/site_php_files/grammar-lesson-wh-questions.php.U2GMIvldU0ohttp://www.myenglishpages.com/site_php_files/grammar-lesson-wh-questions.php.U2GMIvldU0ohttp://www.myenglishpages.com/site_php_files/grammar-lesson-wh-questions.php.U2GMIvldU0ohttp://www.myenglishpages.com/site_php_files/grammar-lesson-wh-questions.php.U2GMIvldU0ohttp://www.englishclub.com/vocabulary/wh-question-words.htmhttp://www.englishclub.com/vocabulary/wh-question-words.htmhttp://www.englishclub.com/vocabulary/wh-question-words.htmhttp://www.englishclub.com/vocabulary/wh-question-words.htmhttp://www.englishclub.com/vocabulary/wh-question-words.htmhttps://www.youtube.com/watch?v=XlE0jL44qsc&feature=em-share_video_userhttps://www.youtube.com/watch?v=XlE0jL44qsc&feature=em-share_video_userhttps://www.youtube.com/watch?v=XlE0jL44qsc&feature=em-share_video_userhttps://www.youtube.com/watch?v=XlE0jL44qsc&feature=em-share_video_userhttp://icmanitoba.com/


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Hazardous Materials WHMIShttp://en.copian.ca/library/learning/makconnc/pg74.htm

WHMIS Symbolshttp://phm.utoronto.ca/~ddubins/MSDS/WHMIS_symbols.JPG

Environmental and Workplace Health: Do You Know these Vital Signs?http://www.hc-sc.gc.ca/ewh-semt/occup-travail/whmis-simdut/symbols-signaux-eng.php

MISI-Manitoba Immigrants Safety Initiativehttp://www.cic.gc.ca/english/department/partner/bpss/misi.asp


http://en.copian.ca/library/learning/makconnc/pg74.htmhttp://en.copian.ca/library/learning/makconnc/pg74.htmhttp://phm.utoronto.ca/~ddubins/MSDS/WHMIS_symbols.JPGhttp://www.hc-sc.gc.ca/ewh-semt/occup-travail/whmis-simdut/symbols-signaux-eng.phphttp://www.hc-sc.gc.ca/ewh-semt/occup-travail/whmis-simdut/symbols-signaux-eng.phphttp://www.cic.gc.ca/english/department/partner/bpss/misi.asphttp://www.cic.gc.ca/english/department/partner/bpss/misi.asphttp://localhost/var/www/apps/conversion/tmp/scratch_7/Filipinos%20find%20a%20home%20in%20Winnipeg%20as%20family%20ties%20drive%20immigration%20in%20Manitobahttp://localhost/var/www/apps/conversion/tmp/scratch_7/Filipinos%20find%20a%20home%20in%20Winnipeg%20as%20family%20ties%20drive%20immigration%20in%20Manitobahttp://www.cic.gc.ca/english/department/partner/bpss/misi.asphttp://www.cic.gc.ca/english/department/partner/bpss/misi.asphttp://www.cic.gc.ca/english/department/partner/bpss/misi.asphttp://www.hc-sc.gc.ca/ewh-semt/occup-travail/whmis-simdut/symbols-signaux-eng.phphttp://www.hc-sc.gc.ca/ewh-semt/occup-travail/whmis-simdut/symbols-signaux-eng.phphttp://www.hc-sc.gc.ca/ewh-semt/occup-travail/whmis-simdut/symbols-signaux-eng.phphttp://www.hc-sc.gc.ca/ewh-semt/occup-travail/whmis-simdut/symbols-signaux-eng.phphttp://www.hc-sc.gc.ca/ewh-semt/occup-travail/whmis-simdut/symbols-signaux-eng.phphttp://www.hc-sc.gc.ca/ewh-semt/occup-travail/whmis-simdut/symbols-signaux-eng.phphttp://www.hc-sc.gc.ca/ewh-semt/occup-travail/whmis-simdut/symbols-signaux-eng.phphttp://www.hc-sc.gc.ca/ewh-semt/occup-travail/whmis-simdut/symbols-signaux-eng.phphttp://www.hc-sc.gc.ca/ewh-semt/occup-travail/whmis-simdut/symbols-signaux-eng.phphttp://www.hc-sc.gc.ca/ewh-semt/occup-travail/whmis-simdut/symbols-signaux-eng.phphttp://www.hc-sc.gc.ca/ewh-semt/occup-travail/whmis-simdut/symbols-signaux-eng.phphttp://www.hc-sc.gc.ca/ewh-semt/occup-travail/whmis-simdut/symbols-signaux-eng.phphttp://www.hc-sc.gc.ca/ewh-semt/occup-travail/whmis-simdut/symbols-signaux-eng.phphttp://phm.utoronto.ca/~ddubins/MSDS/WHMIS_symbols.JPGhttp://en.copian.ca/library/learning/makconnc/pg74.htmhttp://en.copian.ca/library/learning/makconnc/pg74.htm


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Manitoba Filipino Immigration News Feature:http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-

as-family-ties-drive-immigration-in-manitoba/

Manitoba Immigration Facts:http://www.gov.mb.ca/labour/immigration/pdf/manitoba_immigration_facts_report_2012.pdf

Manitoba's Immigration Dips in 2012: Reporthttp://www.cbc.ca/news/canada/manitoba/manitoba-s-immigration-dips-in-2012-report-1.1381514


http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://www.gov.mb.ca/labour/immigration/pdf/manitoba_immigration_facts_report_2012.pdfhttp://www.gov.mb.ca/labour/immigration/pdf/manitoba_immigration_facts_report_2012.pdfhttp://www.cbc.ca/news/canada/manitoba/manitoba-s-immigration-dips-in-2012-report-1.1381514http://www.cbc.ca/news/canada/manitoba/manitoba-s-immigration-dips-in-2012-report-1.1381514http://www.cbc.ca/news/canada/manitoba/manitoba-s-immigration-dips-in-2012-report-1.1381514http://www.cbc.ca/news/canada/manitoba/manitoba-s-immigration-dips-in-2012-report-1.1381514http://www.cbc.ca/news/canada/manitoba/manitoba-s-immigration-dips-in-2012-report-1.1381514http://www.cbc.ca/news/canada/manitoba/manitoba-s-immigration-dips-in-2012-report-1.1381514http://www.cbc.ca/news/canada/manitoba/manitoba-s-immigration-dips-in-2012-report-1.1381514http://www.cbc.ca/news/canada/manitoba/manitoba-s-immigration-dips-in-2012-report-1.1381514http://www.cbc.ca/news/canada/manitoba/manitoba-s-immigration-dips-in-2012-report-1.1381514http://www.cbc.ca/news/canada/manitoba/manitoba-s-immigration-dips-in-2012-report-1.1381514http://www.cbc.ca/news/canada/manitoba/manitoba-s-immigration-dips-in-2012-report-1.1381514http://www.cbc.ca/news/canada/manitoba/manitoba-s-immigration-dips-in-2012-report-1.1381514http://www.cbc.ca/news/canada/manitoba/manitoba-s-immigration-dips-in-2012-report-1.1381514http://www.cbc.ca/news/canada/manitoba/manitoba-s-immigration-dips-in-2012-report-1.1381514http://www.cbc.ca/news/canada/manitoba/manitoba-s-immigration-dips-in-2012-report-1.1381514http://www.cbc.ca/news/canada/manitoba/manitoba-s-immigration-dips-in-2012-report-1.1381514http://www.cbc.ca/news/canada/manitoba/manitoba-s-immigration-dips-in-2012-report-1.1381514http://www.gov.mb.ca/labour/immigration/pdf/manitoba_immigration_facts_report_2012.pdfhttp://www.gov.mb.ca/labour/immigration/pdf/manitoba_immigration_facts_report_2012.pdfhttp://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/http://news.nationalpost.com/2013/06/09/filipinos-find-a-home-in-winnipeg-as-family-ties-drive-immigration-in-manitoba/


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CONTACT: Margaret KoEmployment FacilitatorEmployment Services

Immigrant Centre100 Adelaide Street

Winnipeg, Manitoba R3A 0W2Phone: (204) 943-9969 Ext. 244

[email protected]

www.icmanitoba.com

35

Thank you for your time.

Questions or Comments?




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THANK YOU TO FUNDERS:


May 10 2104 TESL Conference- Regina SK

GOVERNMENT OF CANADACitizenship and Immigration

Canada(CIC)

PROVINCE OF MANITOBA

Manitoba EntrepreneurshipTraining & Trade

CITY OF WINNIPEG

INVESTORS GROUP

ROYAL BANK OF CANADA

SHARE OUR STRENGTH

UNITED WAY OF WINNIPEG

WINNIPEG FOUNDATION

Documents

Margaret Ko Workplace Communication Skills May 2014 MKo Participants Version