Marco Ma 2016-NOV

MARCO MA CONFIDENTIAL(M) 90337299Email: [email protected]

Personal Profile

A self-motivated IT professional with over 20 years of commercial experience in fast-paced industries including retailing, wholesales and manufacturing FMCG business, among which 18 years engaged in senior managerial role. Excels at analyzing complex situations and creating new insights to improve business processes and maximize use of technology. Thinks strategically with team-oriented mindset, plans clear goals and delivers high-value results.

Hands-on Experience in:* System Planning and Management * Project/Contract Management * Business Process Reengineering

* Stakeholder Management * Integration and Migration * Applications Software Development

* Business Partnership * PC/LAN/WAN Administration * Enterprise Software Applications

* Business Continuity Plan * Disaster Recovery * Business Intelligent Applications

Professional Experience

Ricoh Hong Kong Ltd. – IT Project Manager 06.2013 – 10.2016Reports to the IT Divisional Head and supervises the HK project team of 5 employees including Senior System Analyst x 1, Senior Analysis Programmers x 2 and Analysis Programmers x 2 under ISO 27001 information security environment. Successfully developed and delivered the following key projects to achieve business objectives in the areas of:

Operational Effectiveness and Efficiency

Acted as a key member to take part in a regional project “Service Process Automation Project” on three-tier architecture model plus mobile environment (ipad). Achieved cost saving of 10 man-days per month to monitor real-time performance of service engineers through Dashboard for fulfilling the required service response time.

Successfully launched Cognos Business Intelligent System to enable stakeholders to set up their own analysis reports to accommodate their business needs.

Developed a Dashboard Report based on Microsoft Report Builder to enable users to visualize real time service information with a user-friendly presentation.

Deployed a mobile application for customers to report problem by scanning the QR Code. Enhanced invoicing system generated by ERP system to speed up the payment cycle.

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Launched financial system (in-house development) to expedite an automated approval process under B2B. Successfully saved the application cycle time by 2.5 hours per application.

Developed an e-Balance Score Card System under Web base. Launched a Human Resources e-workflow system to facilitate performance management process, staff

termination, staff requisition and new staff induction for Human Resources Division. Launched a Project Account System for multiple dimensions analysis (in-house development). Revamped Web Site plus micro Web Site through Drupal CMS. Deployed Document Management Systems (DMS) under web browser and mobile device.

Corporate Communications Enhancement

Launched Enterprise Facebook System – Jive. Users can access the information anywhere, anytime through web browsing or mobile device under Cloud.

Launched Enterprise WhatsApp- Teamwork to facilitate both salesman and fields engineers to work together to enhance service quality and decision making.

Sales Operation Effectiveness

Developed Sales Commission System to speed up the payment cycle. Implemented Sales Force Dot Com (CRM) under Cloud (SAAS) to provide online pre-sales data support for the

sales team. Maintained Telesales System under Web Base.

D-MOP Ltd. – Information System Manager 07.2010 – 06.2013(Fashion apparel retailing and wholesales business in HK, China and Taiwan)

Reported to Financial Controller and supervised the IS team of ~5 employees in Hong Kong and 7 employees in China. Key project deliverables include: SAP B-One ERP, K3 ERP and integrate with POS Systems daily. Deployment of Tech-Tran POS systems both Ver. 3.0 and 4.0. Completed Migration of Visual FoxPro data to MSSQL. Completed Feasibility Study of Production System under SAP B-One. Standardization of the Coding System and redefine the work flow. Set up IS Policy and Operation Manual. Re-designed the Document Management System. Completed relocation of computer systems to Data Centre. Automation of Management report by Excel Pivot Table and Crystal Report Server. Stakeholders can get the

updated information from Excel through predefined SQL for further analysis data. Set up B2C and O2O Systems to increase the sales revenues.

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The Sincere Co. Ltd. - Senior MIS Manager 10. 2007 – 11. 2009Reported to Group Financial Director and supervised the MIS team of ~10 employees. Responsible for the development of the Group’s strategic plan for information systems and operational activities of the MIS department. Key deliverables included: Launched cost saving initiatives by introducing energy saving campaign and implementing new Point of Sales

System that successfully saved HK$400K/year. Set up a new logistic system by using Wifi PDA to capture all stock movement and speed up the whole delivery

process. Planned and selected for a new set of enterprise resources planning (ERP) to gradually fade out Progress

System and built up middle-ware for migration to New POS and ERP systems. Completed feasibility study including RFP by sourcing various vendors included SAP, Oracle EBS, Oracle JD Edwards, Lawson, Axapta, Flexsystem, etc.

Planned for future Business Intelligence System after migrating of a new ERP system by sourcing various vendors included Business Object, Cognos, SAS etc.

Explored a contingency plan for reducing major operating risks (e.g., tape library control, Off-site backup). Built up a feasible Customer Relationship Management System such as introducing Mobile POS system, Web-

based VIP updating system with rewrite card. Developed and implemented all IT policies and procedures, including those for architecture, security, disaster

recovery, standards, purchasing, and service provision. Ensure compliance with company standards for internal controls.

Enhanced selling and exchanged data between store/head office at any time including off-line store operation. Introduced a scalable and flexible new Point of Sale (POS) system for future expansion at minimal cost. Improved operational effectiveness by: 1) improving customer flow counting system, 2) setting up a new

process for MIS manpower deployment; 3) progressing for new HR Information System migration.

Penta (China) Manufacturing Co. Ltd. - Information Technology & Admin. Manager 2.1990 – 10.2007(Former known as Jack & Jones Collections Ltd./Fortune Duck, leather goods retail and wholesale business, with a

wholly-owned manufacturing plant in Shenzhen of approx. 800 employees).

Played the Head of IT to lead the IT Department as well as Administration Department of Hong Kong and China operations (approx. 17 staff including PRC data center in Shenzhen and Guangzhou) to pursue operational excellence. Participated as one of the Management Team members to spearhead IT strategic direction and contributed to the business by way of designing, developing and implementing IT strategic programs and services such as leveraging company resources to determine software and hardware applications in a price-effective manner and building the bench strength of IT knowledge among our IT staff members so as to engage them and improve their productivity

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Successfully established a system development center and data center in Shenzhen and Guangzhou which effectively reduced the development cost and operation cost by 60%.

Re-structured 4GL framework to J2EE framework and apply with Struts, Spring and Hibernate models to upscale IT proficiency as well as to meet the market challenges.

Along the IT strategic direction, migrated computer system from HP Unix environment to Linux platform and hence reduced hardware & software cost by 65% without sacrificing the overall performance.

Resolved FTP file transmission problem in Data Communication between China and Hong Kong through packet mode transmission. This will effectively support retail operations.

Successfully transformed computer operations from in-house to worldwide networking support under Intranet, fully computer operational throughout the whole company including office, retail shops and warehouse in Hong Kong and China to present close to real-time effect in a cost-effective manner.

Built up the e-commerce system for strengthening customer’s relationship and creating new marketing channel.

Developed an automatic computer acknowledgement system through e-mail and mobile for detecting data error and transform manual audits to fully automation.

Designed and implemented the Raw Material Requirements Planning (MRP) System to accurately monitor and manage raw materials ordering based on actual finished goods requirement and to auto-calculate all required raw materials and reserve on-hand raw material items.

Successfully implemented the Franchisees’ Management System. This enhances better communication with franchisees and maintains better stock/Issue ratio and increases the sales revenues.

Kras Asia Ltd. - Analyst Programmer 10.1988 – 2.1990

Universal Dockyard Ltd. - Analyst Programmer 5.1984 – 10.1988

University of Hong Kong – Programmer 1.1983 – 4.1984

Education

University of Surrey (U.K.) 2001Master of Business Administration (MBA)

Hong Kong Polytechnic University/ HK Management Association 1994Diploma in Management Studies (DMS)

The National Centre for Information Technology, United Kingdom 1988Certificate in System Analysis

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Computer Proficiency

(Hardware)

IBM P5 AIX MINI-COMPUTER, HP 9000 UNIX MINI-COMPUTER, INTEL-BASED SERVER, PERSONAL COMPUTER, MACINTOSH COMPUTER.

(Operation System)

AIX 5.0, HPUX OS 11.0, RED HAT LINUX 4.0, SUSE LINUX 10.0, WINDOWS SERVER 2000/2003/2008, WINDOW 7/XP/ME/2000/98, WINDOWS NT 4.0, NOVELL 3.1, MAC OS.

(Database System & ERP System)

MSSQL, ORACLE, MYSQL, PROGRESS, RECITAL, UFIDA NC 3.0, SAP B-ONE, K3. (Computer Language)

TSQL, VBA, JAVA, JAVASCRIPT, PROGRESS, PHP, ORACLE PLSQL, RECITAL, VISUAL BASIC, POWER BUILDER, FOXPRO, COBOL.

(Communication/Software)

MS MQ, TCPIP, FTP, VPN, SSL VPN, PC ANYWHERE, VNC, CISCO VLAN, MS EXCHANGE, LOTUS NOTES, EXCEL PIVOT TABLE, DREAMWEAVER 8.0, ECLIPSE, Report Builder 3.0, VMWARE.

Training & Development

Project Management Institute 2012 - presentProject Management Training:

- “Essential Agile Software Development”- “Achieving Agile Enterprises Using SOA and BPM”- “Effective Management of Business and Product Requirements Modeling for IT Projects”- “Using Six Sigma Techniques to implement CMMI” 2011

Project Management Institute 2010 - presentPMP (Project Management Professional)

Hong Kong Trade Development Council, HK 2003Certificate Course In China Business Law

Hong Kong Trade Development Council, HK 2002Certificate Course In International Trade Law

The National Centre for Information Technology, U.K. 1988Certificate in System Analysis

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Language Skills

English & Putonghua (effective), Cantonese (native)

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Documents

Marco Ma 2016-NOV